The presentation went very smooth, and the outcomes of the previous research were highly approved by the library. The focal point of the discussion was the target group and the scope of the project. Maria, the contact person, suggested focusing only on conference participants and make a solution based on physical signs and materials, it is reasonable because the time limitation of the project. It conflicted with the initial intention of the project of developing a systemic solution with focusing on a broader target group. The situation was addressed by evaluating the pros and cons of targeting a wider user group and by presenting the possibility of a service that could satisfy different groups of users.
IDEA GENERATION
Before reaching the idea, two workshops was arranged with both service design students from Aalborg University and with the library. To generate possible solutions for future wayfinding services, the IoT service Kit (Futurice, 2015) was introduced to these two workshops. The kit allows designers to explore the future in different scenarios and to merge physical and digital realities into digital services. The original map from the kit was re-
placed by a floor map of A-level and B-level of the Black Diamond. There are five types of cards: sensors, interaction, users, open city API and service. By asking people to place those card on the map, a frame of digital service with connected components is getting shaped. There are two reasons for conducting this workshop with service design students. First, most of the students themselves are users of the library, both irregular and regular, and with a thorough understanding of the problem as well as user needs. Second, the service design students are coming from multi-disciplinary backgrounds with a solid service design skills; it brings a wide variety of inputs in the process of idea generation. There are several ideas collected after this workshop, including redesigning the map, captive portal and implementing Beacons. Those ideas were brought to the second workshop with the cultural department at the Black Diamond, together with the previous inspirations got from libraries in Aarhus and Barcelona (QR code and NFC). All ideas were presented, and the IoT service kit was introduced as well. This kit encourages people to try and to talk. After placing all the element that she thought it might be necessary, Maria and I had another walk around the phycial space of the Black Diamond agian, and checked all the ‘decision points’.
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