2011 CIMA mastercourses

Page 60

Achieving process excellence

Understanding and improving business processes

Lean Six Sigma (LSS) process improvement

To achieve operational excellence Available in-house

Available in-house

Who should attend?

Who should attend?

Accountants and other professionals. Senior, middle and junior managers will find this course useful if they are participating in or leading a business improvement project. It is relevant to all organisations of all sizes and types, across service industries (commercial and public sectors) and manufacturing.

Senior executives, managers and accountants who are involved in sponsoring, planning and delivering business process improvement projects.

What you will gain

What you will gain

• The tools to map business processes and to link them to the creation of value within the organisation.

• A clear understanding of why lean/Six Sigma thinking will contribute to business and operational effectiveness.

• The ability to standardise procedures and enable management to focus on true value adding processes and operations.

• An understanding of how a 100% improvement in quality is possible.

• The links between process mapping and the value chain and how this can be used to better manage the business, consequently increasing efficiency and reducing cost.

• How to start a lean/Six Sigma programme: the keys to success. • Confidence in using statistical tools to improve quality. • How to avoid the pitfalls and problems with adopting a business improvement programme of this type.

Programme outline • Uses and limitations of process mapping and common problems.

Programme outline

• The use of process maps to identify areas for process improvement.

• The history and evolution of Six Sigma management: business and operational benefits.

• Tools to be used in improvement, implementation and monitoring of processes.

• Deciphering the jargon: basics of statistical process control; understanding variation and variability; principles of measures and data; the use of financial metrics (RoSS).

• Links between process maps and the value chain.

• Selecting and using Six Sigma tools and techniques: customer alignment and quality function deployment; basic quality improvement tools; statistical and other tools. • Organising and planning for Six Sigma: gaining 'acceptance'; the role of training and education; gaining commitment; project selection and deployment.

Dates

BUSINESS SKILLS

Glasgow 4 October

58

Dates London 12 July 8 December

Manchester 22 March

6 CPD hours (for non-CIMA members)

Fees Non-members: CIMA members: Corporate Discount Scheme members:

Birmingham 12 September

Glasgow 27 October

London 2 February 13 June 18 November

Manchester 15 April

5.5 CPD hours (for non-CIMA members)

Fees Non-members: CIMA members: Corporate Discount Scheme members:

£599 +VAT £539 +VAT £435 +VAT

Book online and learn more at:

www.cimamastercourses.com/SSIG

£599 +VAT £539 +VAT £435 +VAT

Book online and learn more at:

www.cimamastercourses.com/UIBP


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2011 CIMA mastercourses by Chartered Institute of Management Accountants - Issuu