Information Technology Team News
W ■
Removal of church steeple
East Dixmont Community Church By Jim Carey, Jim Garland, and LeAnne Rogers
■
E
arlier this spring we received an urgent call from some folks from East Dixmont, Maine. Their Community Church steeple had been hit and damaged by lightning in a rainstorm and they needed some help. The church leaders were concerned that the damaged steeple was going to fall and hurt someone. After meeting at the church to survey the damage, Jim Carey assembled a crew to stabilize the situation. Garret Bragdon, Tom Jackemeyer, Bill Muise, and Jerry Rollins used an aerial lift and a boom truck to remove the steeple without incident in less-than-desirable working conditions as the rain continued to fall with intermittent gusts of wind challenging the crew. They successfully put our new client’s mind at ease with the steeple assembly safely on the ground. The East Dixfield Community Church members are building a new steeple and plan to install it later this spring. Cianbro remains committed to meeting the needs of our clients in all kinds of situations—no matter how small the job.
✔ 68 Project Safe Hours CIANBRO CHATTER
By Dale Thomas
e have made some changes in the structure of our IT team and below are the highlights. Some reflect upon several accomplishments that were made last year. Lesli Swieczkowski is the manager of the new customer service team created in our area. Vera Bryant has moved from the application group to customer service as the senior application support analyst. Vera has 19 years with Cianbro and brings a great deal of business and application knowledge to her new position. Ryan Deppe has joined the Cianbro team as the Northern New England network administrator. Ryan is also a member of the customer service team. The customer service team works directly with end users to support any software or hardware issues. The help desk is also part of the customer service team. The help desk should be the first point of contact if you have any IT related software or hardware support issues. Going forward, we will be providing more statistical information about the help desk calls. We will be creating a self-service knowledge base that will be shared by all users. The customer service team is committed to providing services that allow the client community to work more efficiently. The IT applications team has a new application manager: Gary Smith. Gary has been with Cianbro for 14 years and has a solid understanding of technology and business knowledge. Tom Dewey will be transitioning into the position of data base administrator. Tom has been with Cianbro as a senior programmer analyst for the past ten years. He is responsible for all the behind-thescenes fine tuning to ensure the data base structure stays healthy. Cindy Clark has moved from the production department to join our applications team. Cindy has been with Cianbro for 24 years and has a great deal of job costing expertise. The application’s team of Tim Flewelling, Justin Goodale,
19
and Greg Wiers has spent many hours designing, programming, and implementing the new Cianbro.net application. Cianbro.net will serve as the building block to deliver business and IT services to our client community. Our goal is to provide a common tool that supports the business processes of Cianbro no matter where you are in the world! Our networking team spends a great deal of time updating the behind-thescenes infrastructure. Lew Gatcomb and Tom Allen spend many weekends wiring and setting up the new secondary data center that was created as part of the business continuity and disaster recovery planning. The networking team of Joe Kennedy and Chris Novaco made major renovations to the corporate data center including updating routers, switches, hubs, and additional communications lines. This work provided the foundation to develop the Video Conferencing centers located in Pittsfield and Portland, Maine; Baltimore, Maryland; and Bloomfield, Connecticut, offices. Special thanks to Brian LeComte and Mark Malatesta for making the video conferencing rollout so successful. This new technology will support and improve the level of communication between all locations and Cianbro customers. We would also like to recognize the efforts of Jeff Crowell, Rob Kitchin, Brian
LeComte, Mark Malatesta, Kelly Shank, and Steve Spory on their contribution to
the desktop standardization project. This was a big project with more than 400 PCs being updated or placed into service. The new standard will allow us to continue updating and replacing the server level applications that drive the system. We also replaced 200 of the oldest PCs in the fleet and expect to replace 75 more in 2006. The goal is to provide solid technology that will support all aspects of the construction business. Looking forward to 2006, our IT team is committed to providing business solutions that increase productivity and enhance communications within the Cianbro team. SUMMER 2006