15
D
How will I go about researching my issue? 1⃣ Analogous experiences
RESEARCH PLAN
> Identifying touch-points in my own experiences at a clinic 2⃣ Behaviour tracking/patterns > Using apps like Clue to track my menstrual cycle
What live research tools do I plan to use and why? 1⃣ “12 Research Methods to get inspired from by users” (Wright, 2015) > Inspiring and unconventional methods of user-centred research from a Medium article 2⃣ “IDEO Method Cards”
3⃣ Guerrilla research > Seeking out online forums to evidence problem (niche communities) 4⃣ Storytelling interviews > Interviewing in the style of a conversation or guide
What research could I start to immediately define my topic and question?
> Helpful guide to leading research activities with participants 3⃣ Servicedesigntools.org > Service design insight collection to assist my research and prototyping phases
What research ethics will I consider for my project? > Respecting confidentiality
1⃣ Primary research > Observe own relationships, draw personal stakeholder map > Initial interviews (casual conversations)
Maintaining anonymity when necessary, omitting information when needed, not disclosing anything nonrelevant > Obtain consent
2⃣ Digital safari > Watching TED talks > Attending HK’s ‘Business of Design Week’ conferences > Observing online platforms & social media
Receive permission to use primary source while letting participants know that they can stop at anytime > Maintain comfort Be considerate of participants’ own comfort zones
3⃣ Competitor benchmarking
> Establish value of information
> Trying Duolingo: gamification language-learning app
Being transparent about what I will be using the research for
