3 minute read
Rebrand
Nursing bundle advances in service recovery and teach-back
The Professional Nurse and Nursing Administrative Councils partnered to redefine and redevelop the service recovery model, one component of our Nursing Bundle for Exceptional Experience. The new model empowers frontline caregivers to address patient and family complaints through education, practice, resources and appropriate escalation when needed.
Our Patient & Family Health Education, Patient Experience and Nursing Professional Excellence programs are collaborating to bring teach-back to all caregivers in the health system. Teach-back is the gold standard for providing patient and family health education. It ensures caregivers have explained instructions thoroughly and in a way patients and families understand so they can be successful in their care after discharge.
Christopher Otto, MSN, RN, CHFN, PCCN, CCRN.
Nursing bundles performance improvements
Calendar Year 2018 Performance Averages
Positive: 53.9% (Organization goal >60%)
Negative: 4.8%
Calendar Year 2019 Performance Averages
Negative: 4.1% (decreased 0.7%)
4Ms for older adults
ChristianaCare is using innovative strategies to make the complex care of older adults more manageable, safe and attuned to their needs and goals. We’re an early adopter of the evidence-based 4Ms framework, which is designed to give older patients the best care possible in the ways that are important to them.
Developed as part of an Age-Friendly Health Systems initiative led by The John H. Hartford Foundation and the Institute for Healthcare Improvement in partnership with the American Hospital Association and the Catholic Health Association of the United States, the 4Ms are What Matters Most; Mobility; Mentation (or the Mind) and Medications.
Implementation of the 4M framework is led by our We Improve Senior Health (WISH) program, which is managed by Denise Lyons, DNP, APRN, AGCNS-BC, LSSBB. WISH has helped earn ChristianaCare recognition — for the seventh consecutive year — as an “Exemplar” site by Nurses Improving Care for Healthsystem Elders, a nursing education and consultation program to improve geriatric care in health care organizations.
Flu shot campaign hits the bullseye
In October, ChristianaCare hosted our second annual #HitMeWithYourFluShot event. Eleven departments, with significant representation from Nursing, collaborated to vaccinate ChristianaCare caregivers for the 2019-20 flu season.
In one day:
7,429 ChristianaCare employees were vaccinated. Nearly 300 caregivers volunteered to vaccinate or perform other duties. Caregivers traveled more than 250 miles, visiting 81 practices at 42 separate locations.
Tabe Mase, MJ MSN FNP-C, director, Employee Health
Lean Six Sigma projects propel improvements
ChristianaCare Health System’s Lean Six Sigma program inspires our excellent-today nurses to be even better tomorrow. The program encourages employees to target areas needing quality-improvement, identify root causes of problems, develop quality-improvement interventions and deliver meaningful, sustained improvements in health care from the inside out.
Nurse-led Black Belt projects
Reduction in Length of Stay for Hip & Femur Fracture Patients
Project Leader: Denise Lyons, DNP, APRN, AGCNS-BC, GNS-BC, LSSBB
Improve Patient Education Regarding Medication Side Effects
Project Leaders: Jennifer Painter, DNP, APRN, CNS, NEA-BC, NPD-BC, OCN, AOCNS, LSSBB and Greg O’Neill, MSN, APRN, AGCNS-BC, NPD-BC, LSSBB
Reduce Readmission Rate for Global AMI, Chest Pain, and Cardiac Cath
Project Leader: Greg O’Neill, MSN, APRN, AGCNS-BC, NPD-BC, LSSBB
Nurse-led Green Belt projects
Reduce Fall Rate on 3N Inpatient Psych Unit at Wilmington Hospital
Project Leaders: Kristin Papiro, MSN, RN, CPHQ, CAPA, LSSGB and Angela Wright-Glover, MSN, RN-BC, LSSGB
Improve Revisit Documentation Timeliness in ChristianaCare HomeHealth
Project Leader: Gale Bucher, MSN, RN, CPHQ, CPHRM, LSSGB
Reduce Time from Arrival to Seen by Provider in OB Triage
Project Leader: Lesley Tepner, MSN, APRN, AGCNS-BC, RNC-OB, NPD-BC, LSSGB
