Disruptive by Nature
Disruptive by Nature Most business leaders are embarking on extensive workplace model innovation. And overperformers are pursuing even more disruptive workplace model innovations than their underperforming peers. But will these bold moves pay off? What will it take to truly differentiate?
Technology enables broader business model possibilities Business leaders told us they are changing their workplace models because it is increasingly difficult, if not impossible, to differentiate based on the mere calibre of fit-out, a coat of paint, or a shuffling of space alone. However, they stressed another reason: they simply have more options now. As one business leader explained, “We’re starting to think about things we couldn’t do before”.
Business leaders are driving extensive workplace innovations – Figure 10 Virtually all business leaders are adapting their workplace models, with two-thirds implementing extensive innovations Workplace innovation over the next 3 years Moderate 29%
Extensive 69%
Figure 10 highlights the pace of innovation being considered over the next three years.
Limited or none 2%
With the internet, organisations can now seamlessly shift between national, multinational, transnational, global, and back again – true borderless collaboration.
3-fold increase in the volume of projects There’s increased ‘virtual’ pressure across the workplace stemming from; a 3-fold increase in the volume of projects being handled by each employee, increased outsourcing of non-core services, and reduced headcount.
Furthermore, business processes are becoming increasingly virtual. This is in part due to the changing economic wind demanding the workplace delivers more, better, and faster, with less. However, there is also increased ‘virtual’ pressure across the workplace stemming from:a three-fold increase in the volume of projects being handled by each employee, increased outsourcing of non-core services, and overall reduced headcount. New delivery channels and electronic methods of disseminating workflow are overturning traditional process conventions. And these advances are not just changing the way individual organisations work – they are creating entirely new industries.
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We explored the different types of workplace model innovation being considered and implemented by business leaders. In particular, we asked about innovations such as a “ServiceCloud” model, an ‘enterprise model’, and a ‘cost avoidance model’.
“Services Cloud” model is the most innovative Over the last few years, internet technologies have redefined connections to remote individuals, and the business world has taken note. Developments like blogs, wikis, unified communications (combining VoIP, instant messaging, video, etc), and websites such as eBay, YouTube, Facebook, and MySpace have all contributed to a meteoric shift in online networking and collaborative content generation.
Rapid evolution Learning from the rapid evolution and massive success of online networking services, organisations are now incorporating similar techniques into their own workplace models.