Luxury Hotel PHILOSOPHY
FAST FACTS
At InterContinental Grand Stanford Hong Kong we have a distinctive culture where our colleagues live our core values and branded service behaviours, both of which help us build pride and commitment in our brand.
Awards received in 2016: • World Travel Awards: World’s Leading Luxury Business Hotel 2016, Asia’s Leading Business Hotel 2016 & Hong Kong’s Leading Business Hotel 2016 • World Luxury Hotel Awards: Luxury City Hotel 2016 • Golden-Pillow Award of China’s Hotels: China’s Top 10 Most Popular Business Hotels 2016 • Caring Company by The Hong Kong Council of Social Service
This page (clockwise): Club InterContinental Lounge; InterContinental Club Floor Premier Harbour View Suite (King Room) - Bedroom and Lounge; InterContinental Grand Stanford Hong Kong Exterior (Day); InterContinental Grand Stanford Hong Kong - Exterior (Magic Hour); Sun Court Pool Opposite page: Alexander O. Wassermann, General Manager of the InterContinental Grand Stanford Hong Kong We have other hotels that are very famous in Hong Kong ordering newspapers from us,” says Wassermann. Going beyond what a traveller expects of the InterContinental Brand, the hotel attracts repeat customers through a very simple philosophy: “We are committed to providing memorable and exceptional experiences to every customer no matter where they come from. We have really achieved that, measured by social reviews on surveys from guests around the globe. We have created an environment that values each and every customer. In fact, our Facebook page has surpassed a number of international branded hotels or even hotel groups,” adds Wassermann. Some might call it personal service, but at the InterContinental Grand Stanford Hong Kong, it is this dedication to a high level of service that brings customers back.
“It is people like Celebrity Master Chef Leung Fai Hung, who is President of the Chinese Chef Association of Hong Kong, overseeing the continuing excellence at Hoi King Heen for more than 20 years, that make the InterContinental Grand Stanford Hong Kong the choice of discerning locals. Also, there are a few restaurants that belong to Hong Kong for over 30 years such as Hoi King Heen and Mistral that are legendary, iconic, and are located here.” “Over the years we have put a lot of emphasis on the little details. Every day we try to get better. We may not have the largest facilities but what we do within our premises is unique and spectacular, and it is also humble and friendly. We are providing our guests with a homecoming experience all the time. We are the great hotel that guests love,” concludes Wassermann.
HONG KONG BUSINESS ANNUAL 2016 97