DOMESTIC RETAIL BANK OF THE YEAR - THAILAND DEBIT CARD INITIATIVE OF THE YEAR - THAILAND SERVICE INNOVATION OF THE YEAR - THAILAND CORPORATE & INVESTMENT BANK OF THE YEAR - THAILAND GREEN DEAL OF THE YEAR - THAILAND
Siam Commercial Bank (SCB) provides a wide array of financial products and services to meet the needs of a broad range of customers. patients to make payments without queuing.
As one of the leading universal banking groups in Thailand, SCB garnered five awards at the prestigious Asian Banking and Finance Awards 2020.
Domestic Retail Bank of the Year SCB uses its customer-centric core capabilities to extract customer insights, innovate segment-based financial solutions, and leverage hyper-personalization modules to deliver personalized value propositions and seamless digital experiences via the ‘SCB EASY App’. SCB also rolled out the personalized financial management called “JUST FOR YOU” which offers personalized savings, spending and investment insights, and transaction reminders via the SCB EASY App. Customers can also fulfill their borrowing needs anytime anywhere 24/7 via ‘DEEJUNG Credit Card/Revolving Credit Line Utilization’ and ‘SCB-ONE Digital Lending Experience’. Cardholders needing cash can convert unutilized credit lines into cash and choose flexible repayment terms, as well as easily turn itemized amounts into installment plans. Debit Card Initiative of the Year PLANET SCB, a hybrid debit-prepaid card for a cashless society, lets SCB cardholders go cashless and convert or top-up to 13 foreign currency wallets at preferred FX rates, avoiding the need to carry cash. Cardholders can make payments in any currency using the VISA debit network without paying foreign exchange fees and withdraw foreign 68 ASIAN BANKING AND FINANCE | DECEMBER 2020 2019
currencies worldwide. Cardholders can also shop online in any currency using locked-in rates on PLANET SCB or debit networks with no markup fee, and manage all transactions via the SCB EASY App 24/7.
‘‘Toward the vision of becoming ‘the Most Admired Bank’, SCB is committed to creating balanced value propositions for all stakeholders including customers, employees, shareholders, regulators and society.’’ Service Innovation of the Year The Smart Hospital Project is led by SCB in collaboration with Thailand’s Top two public hospitals, Siriraj and Ramathibodi Hospitals. This project boosts the customer experience by leveraging technology and innovation, allowing patients to obtain new patient Hospital Numbers, manage appointments on-line, receive queue alerts, check personal health information, and make on-line payments seamlessly via the SCB EASY App. Its self-service payment kiosks also allow
Corporate and Investment Bank of the Year SCB’s Investment Banking Department helped bring several landmark transactions to market in 2019, raising over THB70b across various equity offerings. SCB Securities acted as joint book-runner and joint lead underwriter for the initial public offering of Asset World Corporation. Additionally, SCB was advisor for GPSC’s acquisition of GLOW, the largest ever acquisition in the Thai power industry. SCB was also advisor to the Digital Telecommunications Infrastructure Fund’s (DIF) asset acquisition and capital raising effort, spearheaded by SCB’s retail and high net worth investor base. The wide array of deals successfully completed in 2019 further highlights the SCB Investment Banking Department’s ability and expertise with REITS, Infrastructure Funds, Equities, Bonds, and Block trades. Green Deal of the Year As SCB integrated sustainability practices into its business strategy, the bank is committed to creating economic and social stability in parallel with conserving the environment. This goes beyond sustainability in SCB context but also related to the finance and banking services that it provides to clients. Amongst other functions within SCB, Capital Markets Function under the Wholesale Banking has been engaging with many large corporates to promote Green financing and had successfully arranged the Green Bonds for BTS Group Holding PCL amounting THB13b in May 2019. In many ways, this was a key milestone for Thai Capital Markets as the first Thai Green Bonds offering to institutional and high net worth investors and the largest Green Bonds ever issued in Thailand. This transaction also promoted financial inclusion and creating shared value between the issuer and its investors beyond traditional fund-raising alternatives. SCB is committed to the path toward sustainable banking and will continue to engage the capital markets in the broader context.