201 knockout answers to tough interview questions

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C OMPETENCY-B ASED Q UESTIONS

AND

A NSWERS

D. Attentive listener. Listens carefully when someone speaks, instead of thinking about what to say next.

Example: _________________________________________________________ ________________________________________________________________ ________________________________________________________________ E. Aware of body language. Pays attention to others’ nonverbal communications (i.e., eye contact, facial expression, gestures).

Example: _________________________________________________________ ________________________________________________________________ ________________________________________________________________ F. Effective communicator. Provides explanations in terms that the listener will understand, while avoiding condescension.

Example: _________________________________________________________ ________________________________________________________________ ________________________________________________________________ G. Confident. Presents ideas with valid assurance, without dismissing the ideas of others.

Example: _________________________________________________________ ________________________________________________________________ ________________________________________________________________ H. Reflective. Thinks about what has been said or done before offering a response.

Example: _________________________________________________________ ________________________________________________________________ ________________________________________________________________ I. Rapport builder. Feels comfortable speaking with others, regardless of station, and encourages bonding.

Example: _________________________________________________________ ________________________________________________________________ ________________________________________________________________

American Management Association www.amanet.org


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