> Inversis Banco:
The One-Stop Shop for Institutional Investors Inversis Banco offers a unique proposition: It combines global securities transactional banking with the full outsourcing of business processes. There is currently no equivalent product on the market – just partial solutions. The scene comprises mostly traditional wholesale transactional banks that provide plain vanilla services that force institutional customers to themselves run a large part of their business flow that does not constitute a core activity. Then there are a few software providers that deliver purely technical solutions which tax the customers’ resources, knowledge, and efforts. Finally, between these two, one may find some providers covering the whole value chain but do so only for a limited product (i.e. mutual funds). This is why Inversis occupies an exceptional place in the market: It offers BPO solutions wrapped up within a regulated financial body.
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A tailor-made, one-stop shop, Inversis aims at providing outsourcing to its business partners of their non-core activities which are unrelated with attracting and management of their end-clients and their investments. This is achieved under white label capabilities that take advantage of a leading-edge technology, flexibility, and scalability. Flexibility, in terms of the products and services depending on the business profile of an institutional client, and scalability in terms of the scope of solutions offered. As a service provider, Inversis adheres to the belief that transparency is its bigger asset. This means that Inversis does not manufacture its own products or market contents. Since the firm’s beginnings in 2000, Inversis decided that a key piece of its strategy is to avoid any possible conflicts of interest with institutional clients. The firm hires all content information from independent third-parties. Following the same principle, and despite of Inversis’ know-how and capabilities in the funds business, the company does not promote any kind of mutual fund. Instead, it collaborates with clients to help them to identify the most suitable products according to individual business profiles. This of course is aligned with another of the firm’s philosophies: To consider clients as partners. Given the importance of the services provided 80
“At Inversis, innovation is not just about technology; it represents a global offer that covers all client services.” to customers, who often opt for full outsourcing of their processes, Inversis understands how important the security of its proprietary systems is. This is why the firm counts on sophisticated disaster recovery sites where it runs annual tests. Twice a year, Inversis also undergoes an ethical hacking test performed by independent experts. All this would be incomplete if it was not for innovation – the true DNA of Inversis. Technological evolution and innovation is at heart of the company’s business strategy. This is why Inversis was the first Spanish provider to implement electronic ID cards as a means of logging in and why it developed a tablet app that allows bankers to service their customers as if they were present in a branch. Customers can place their signature on the tablet screen which is then captured and stored together with all relevant biometric data just as if the customer had signed the traditional paper ticket. In the world of constant change, it is a must for financial businesses to promptly and smoothly adapt to new needs and requirements. For that reason, Inversis keeps working on a number of different projects to ensure the firm keeps CFI.co | Capital Finance International
abreast of developments and is able to serve its clients. The firm has designed and implemented a revamped and repowered Internet portal that allows independent asset managers to directly distribute their mutual funds to end customers. Inversis believes this is one of the answers to the new MiFID II scenario that presents many challenges for all market players. The firm is also carrying out a “globalisation” project which will allow it to render outsourcing services to institutional clients based in jurisdictions in different time zones while still using its own data processing centre. The most common approach used by multinational corporations is to run the business through different datacentres, each covering a large geographical region. This means maintaining datacentres in, say, Asia, Europe, and the Americas. Inversis aims to finish building up its core systems to incorporate the necessary business logic that is needed to serve clients regardless of their country of origin. Finally, lots of efforts is being expended towards the development of new functionalities that directly benefit customers and removes the burden represented by the upcoming highly competitive European scenario under MiFID II. At Inversis, innovation is not just about technology; it represents a global offer that covers all client services. In line with this approach, the firm has constantly added new features and products such as ETFs (exchange traded funds) and pensions schemes. This has been widely recognised as may be gauged by the many different awards Inversis received for