Spring 2020 Issue
> BANQUE DE TUNISIE: BEST UNIVERSAL BANK TUNISIA 2020 Founded in 1884, Banque de Tunisie (BT) is one of the oldest financial institutions in the country. Over the years, the bank has grown into a full-service financial institution, serving the needs of individuals, entrepreneurs, and corporate clients. BT customers can seek assistance or access accounts via a network of 126 branches and 200 ATMs across Tunisia, or through a multi-access platform for mobile, web and SMS. Banque de Tunisie has developed a dizzying array of financial products and services, including current and savings accounts, mixed mutual funds, credit cards, loans, and insurance solutions. The bank offers a range of packages for individual clients that bundle products to maximise value creation and savings. It provides business clients with a suite of services designed for ease and efficiency, with payroll management, bill collection,
credit lines, e-commerce support and more. And for those Tunisians living abroad, the bank has created a special package including fee-free foreign and inter-account transfers and secure account access via the digital BTNET platform. BTNET serves as an online gateway to the stock market, enabling clients to manage securities portfolios or engage in trading through a securely protected and convenient connection. The mid-sized bank has claimed more than a six percent share of the Tunisian market, and BT credits its success to a customer-centric focus and an on-point workforce. Over half of BT staff hold university degrees, and all undergo a yearlong internal training programme to ensure the seamless adoption of company objectives. The CFI.co judging panel unanimously selects Banque de Tunisie as the 2020 winner of the Best Universal Bank (Tunisia) award.
> HOTFOREX: BEST CLIENT SERVICES GLOBAL 2020 HotForex is a unified brand name of the HF Markets Group and understands that business success comes from superior customer service and stellar teamwork. Over the past decade, HotForex has embodied the mandate spelled out in its moniker — HOT stands for honesty, openness and transparency. HF Markets Group employs more than 200 people globally, including a 45-strong in-house programming team dedicated to developing proprietary trading technology. The firm has been recognised with numerous industry awards, but it’s customer praise that delivers the most satisfaction and pride. Some two million live accounts have been opened by retail and institutional clients from 180 countries on the HotForex’s desktop, mobile and web trading platforms. The broker puts clients at
the centre of operations and offers hightouch customer service, including phone and live chat support in 27 languages. Clients benefit from educational resources to sharpen their trading skills with an online programme covering the basics, an e-course in strategy, and free weekly webinars led by seasoned market analysts. HotForex provides smart tools and secure measures to empower clients and protect their funds. The HF Markets Group has made headway on a five-year expansion plan with recent authorisations from the UK FCA and Dubai DFSA, rounding-out its market penetration, which includes licences from the regulatory authorities of Cyprus, Mauritius, Seychelles and South Africa. The CFI.co judging panel presents HotForex with the 2020 award for Best Client Services (Global).
> ROXGOLD INC.: BEST MINING CSR STRATEGY WEST AFRICA 2020 Since its inception in 2011, Roxgold has run operations with the awareness that corporate social responsibility is linked to business success. The Canadian gold mining company owns and operates assets in West Africa, including the Yaramoko Gold Mine in Burkina Faso and the Séguéla Gold Project under development in Côte d’Ivoire. Roxgold has exceeded production forecasts in recent years, and that boom in business has its roots in a sure-fire CSR strategy. Roxgold understands that the only way to deliver sustainable returns to shareholders is by supporting social development, offsetting ecological impacts and prioritising safety. Over the past three years, the company has completed nearly 140 community projects: it builds
schools and libraries, and sponsors an occupational training centre to provide technical skills development for regional youth. Since 2014, Roxgold’s reforestation campaign has mobilised employees and community stakeholders to plant more than 100,000 trees, and its mine sites are benefitting from increased biodiversity. The company achieved another year of exemplary safety performance in 2019: more than 2.5 million work hours logged and zero lost-time injuries. Since starting production three years ago, Roxgold spent some $3m investing in infrastructure and community projects. The CFI.co judging panel is pleased to present Roxgold with the 2020 award for Best Mining CSR Strategy West Africa 2020. CFI.co | Capital Finance International
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