Spring 2020 Issue
Architecture Diagram for Chatbots. Source: verloop / chatbotslife.com
implement the technology will generally see a rise in productivity. But what will happen to the millions of contact centre agents whose jobs may be obsoleted is unknown — and attempts to aid workers whose jobs will be lost are few and far in between.
Joe Rogan’s voice at an uncomfortably accurate level.
APPLICATIONS Conversational AI has a wide array of applications other than in contact centres that optimise many sectors of the economy.
Google Duplex is a conversational AI project that can place calls and book appointments. It was showcased in 2018, where it placed a call to a hair salon, and the person receiving the call clearly was not aware that they were talking to a bot. Duplex AI passed the Turing test.
• Transport: Scheduling flights and bus tickets, and potential AI travel agents such as Rasa • Healthcare: Scheduling doctor’s appointments, receiving calls from emergency patients, organising them based on urgency. An example is Microsoft’s Health Bot • Banking: Accounts and customer service at banks can be automated
These deep fakes could impersonate CEOs, political and religious figures, celebrities, and individuals.
Arab Emirates. He is the Co-Founder of Dhonor Healthtech (dhonor.org) - an organ donation management solution that uses AI to match organ donors and recipients efficiently - where he led the development of many AI modules and contracted projects. Dhonor Healthtech also developed Hayat - the national smart organ donor registry in the UAE. Dhonor has been showcased in Forbes and in a World Economic Forum white paper.
The tools exist to impersonate a voice and engage a responsive and realistic dialogue. Scammers will use these tools for financial gain, making them a real threat in the near future. As the technology becomes more accessible to the public, scam calls will be more difficult to identify.
While conversational AI will make life more convenient and productive, the technology can also be used to sabotage and scam individuals and businesses. If a conversational AI passes the Turing test — a measure of whether a human can tell if they are communicating with a human or machine — then they can be utilised to trick people into divulging sensitive information or giving away money.
What happens when we can no longer distinguish between human and AI? How can we ever be sure of who is on the line? Preventative legislation specific to deep fakes are yet to be adopted globally, which leads us to the question: Will governments be able to prevent the risks of malicious conversational AI before they wreak havoc on society? i
Realistic “voices” can be created and used to impersonate people on the phone. A group of machine learning engineers at Dessa recreated
ABOUT THE AUTHOR Ryan Merheby is a 16-year-old high school student and aspiring software/AI engineer in the United CFI.co | Capital Finance International
Author: Ryan Merheby
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