Genesys Cloud CX: Architect Certification Version: Demo [ Total Questions: 10] Web: www.certsout.com Email: support@certsout.com Genesys GCX-ARC
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Question #:1
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?
In-queue Call Flow
Inbound Call Flow
Outbound Call Flow
Secure Call Flow
Answer: B
Question #:2
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
Answer: A
Question #:3
Which of the following feature is used to test the created flow before it goes live?
Validate
Publish
Test Debug
Answer: C
Question #:4
Arrange the listed schedule groups based on call flow priority.
1. Closed
Genesys - GCX-ARC Certs Exam 1 of 4 Pass with Valid Exam Questions Pool A. B. C. D. A. B. A. B. C. D.
True
False
Answer: C
Question #:5
Select all the naming requirements for prompts. (Choose two.)
A prompt name can begin with a letter.
A prompt name can begin with a numeric or special character.
A prompt name can contain letters, underscore, and numbers.
A prompt name can contain spaces or special characters.
Answer: A C
Question #:6
Which ACD routing method routes interaction to the next available agent?
Bullseye ACD
Standard ACD
Skills based routing
All of the above
Answer: B Question #:7
Genesys - GCX-ARC Certs Exam 2 of 4 Pass with Valid Exam Questions Pool A. B. C. D. A. B. C. D. A. B. C. D. 2. Emergency 3. Open 4. Holiday 2,3,4,1 2,4,1,3 2,3,1,4 2,1,4,3
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
Question #:8
Why must you create queues for ACD functionality to work?
Queues are the waiting lines for the agents who will be assigned interactions through ACD
Queues provide ACD with a means to determine the skill level requirement of an interaction
Queues are the waiting lines for interactions that are routed using ACD
Queues match agents to an appropriate interaction using ACD
Answer: D
Question #:9
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling. Which action is used for default error handling in this state if alternative actions are not configured?
Decision
Transfer to Flow
Disconnect
Jump to Menu
Answer: C
Question #:10
Genesys - GCX-ARC Certs Exam 3 of 4 Pass with Valid Exam Questions Pool A. B. C. D. E. A. B. C. D. A. B. C. D.
Username Access ID Password ARN Number Token
C E
Answer: A
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
Collect Input
Set Screen Pop
Call Data Action
Set UUI Data
Answer: B
Genesys - GCX-ARC Certs Exam 4 of 4 Pass with Valid Exam Questions Pool
A. B. C. D.
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