Client Manual by Central Insurance Brokers

Reg Proprietor: Central Brokerage Services Pty Ltd (ABN 19 008 801 241) 52 Melville Parade, South Perth WA 6151 PO Box 408, South Perth WA 6951 AFSL: 241187 Ph: (08) 93688-999 Fx: (08) 93675-335 Web: http://www.centralins.com.au Page 1 of 26 [as at 15-09-15] GFCM0708

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Index

CENTRAL INSURANCE BROKERS

Your Asset Protector

General Insurance Manual For

tba

Date Published

15-Sep-15

Members of “Steadfast” National Insurance Brokers Association National Broker Resource Group "NIBA"

PRIVATE AND CONFIDENTIAL Index page

The information contained in this document has been prepared by Central Insurance Brokers for the exclusive use of their clients. No responsibility is accepted to any Third Party acting upon or using this document. INTRODUCTION The object of this Schedule is to provide a summary of insurances effected so that day-to-day matters may be handled efficiently, including, in order of appearance: Chapter

Contents

Map

Our Office Location

Part 01

Directory of STAFF –

“Who to speak to and Support”

Part 02

Directory of SERVICES –

“What YOU CAN Get from Us”

Part 03

Our Mission Statement and Company Profile

Part 04

TERMS of Business –

“Basis of our Engagement”

Part 05

Directory of INSURERS -

Agencies used/available

Part 06

Working with YOUR INSURER -

Laws and Obligations

Part 07

Communications with US -

Change of Risk/Circumstances

Part 08

Insurance Words and Terms -

Translations

CLAIMS Procedure –

“What to Do - Be Prepared”

Part 09

 

Helpful Hints on – a] Fire and General Helpful Hints on – b] Liability

Part 10

Directory of PRODUCTS -

Part 11

Schedule of your Covers:

Summary of Risks for Consideration

It is important to note that the details in this Schedule do not replace, over-ride or extend the actual policies of insurance we have affected on your behalf. When reviewed in conjunction with the complete policy wordings, this Schedule will demonstrate the insurance Programme in force. If you have any questions regarding the extent of protection afforded by any particular policy, or regarding aspects of the program generally, please do not hesitate to contact our office for clarification or advice. Your relationship manager team is:-

Amber

Gold

Green

(Refer to Part 1 "Staff Directory", for details)

Purple

Pink

Index page

Our office location:-

52 Melville Parade (Cnr Bowman St) South Perth

Perth CBD

Mill Point Rd to Canning Highway

Central Kwinana Freeway Labouchere Rd

Narrows Bridge Traffic Lights

Kwinana Freeway off/on ramp

Central

Google internet Map with Directions â&#x20AC;&#x201C; click here

Perth Zoo

Index page Part 1. STAFF DIRECTORY – “Who to speak to – client Support” SALES TEAMS

AMBER

TEAM LEADERS Anastasia Stevenson anastasia@centralins.com.au Director Ph: 93688-901 Mob: 0419 958 508 My value Proposition: www.wabiz.org/a-z/c/central-insurance-brokers/t/amber-team

GOLD

GREEN

New manager

Previously the client book for Teams Black and Blue

Rebecca Burke rebeccab@centralins.com.au Account Manager Ph: 93688-904 M: 0435 909 751 My Value Proposition: www.wabiz.org/a-z/c/central-insurance-brokers/t/green-team Phill Smith Director Ph: 93688-900

PURPLE

phillip@centralins.com.au

Mob: 0418 927 522 FAICD Aff AII AIM CD QPIB Dip.Fin.Serv (Broking) more in linked-in

My Value Proposition: www.wabiz.org/a-z/c/central-insurance-brokers/t/Purple-team Marina Cox Marina@centralins.com.au Authorised rep Ph: 93688-962 Mob: 0422 115 580 PINK My Value Proposition: link coming AFFILIATIONS A.I.C.D. A.N.Z.I.I.F. A.I.M. F.O.S. N.I.B.A. Steadfast Group

(Australian Institute of Co Directors) (Australian New Zealand Institute of Insurance and Finance) (Australian Institute of Management) (Financial Ombudsman Service) (National Insurance Brokers Association) (Broker Resource Group)

Next page for details of Client Support

CLIENT SUPPORT – relationship management system     

All Team members are stationed together and linked to assigned clients for personal rapport and contact. A 24 hours Emergency Mobile service – see mobile phone numbers above. All “Direct” Client files are subject to an overall file review at maximum intervals to “Protect Assets”. Any premium paid to us, as a Registered Broker is deemed, by law, as received by the Insurer. We maintain, at all items, a “Professional Indemnity” policy.

Flowchart of Paperwork - How it happens   



 

All NEW covers placed are recorded in a “CR” (Cover Request) register to confirm your instructions. New Business invoices are mailed within 4 days of placement. Completed proposals must be returned within the cover note period stated on the Invoice, otherwise cover ceases, unless you request an extension of time or other arrangements have been made. Policy documents take 4-7 weeks to be issued to us by the insurer depending on their workload. On receipt we reconcile against our records and post to our client for your retention. All policy queries & claims should be raised with our office so we may act for you and give you advice. All Renewals are mailed within 21 days of the due date, unless delays are encountered such as re-marketing or client Reviews.  Wherever possible we will exercise our "Hold Covered" provisions with certain insurers to continue cover on Renewals past due date pending your instructions. This can only be done where you have:1. Signed our standard Broker appointment authority 2. You intend to Renew the policy 3. The relevant Insurer grants us "Hold covered" terms. Failing this you should ensure payment of your renewal is effected prior to the due date to ensure continuous cover of your policy.

Part 2. SERVICES DIRECTORY - “What YOU Can Get From Us” Index page

“The Analogy” Having us as your “Professional” Broker for insurance matters is like having an Accountant for tax matters. The Tax Dept, like an insurer, do not have to “Chart out” your needs and entitlements nor do they represent your interests (it’s buyer beware!).

“Our Focus and Objectives” In our Professional capacity we focus on COVER. Premium costs will always be a priority however we vehemently believe cover and service are our primary objectives. Our Priorities are: -

1. Cover to Protect Assets 2. Quality Service 3. Minimise Premium costs



The BENEFITS of dealing with “CENTRAL”:-



STABILITY: Established 1978. You can’t buy this experience it comes from successful trading.



PERSONAL RELATIONSHIP SERVICE: Linked to a dedicated team (2 or 3 people) for closer relationship.

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WE MAKE IT EASY– We have the answers; we can help you fill out forms; navigate you through the options so you can arrive at informed decisions quicker.



CENTRALISATION: Whilst your policies are with various insurers your records are controlled through our office so you have one centralised contact point for greater efficiency.

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

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SUPPORT: We operate with extended trading hours as well as providing a 24 Emergency mobile phone service for cover and claims. See Part 01 “Broker teams” phone number. PROFESSIONAL DUTY: At law we are responsible to you whereas insurers & their agents do not have a Professional “Duty of Care”.



MARKET RESEARCH and KNOWLEDGE: Access to National and International markets.



COMPETITIVE PRICES and COVER: Usually lower prices and better options resulting from our volume of Business & Product knowledge.



CREDIT TERMS: We have a variety of Credit control strategies (repayment plans) to suit your budget

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RENEWAL REVIEW: Policies are reviewed for cover and price and recommendations are made as appropriate.

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HOLD COVERED TERMS: We extend cover, where possible, to allow you more time to decide on your renewal Programme.

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CLAIMS INTERPRETATION: Recognition, Negotiation of claims (Who will stand up for you) + Reinstatement of cover. Disputed claims with insurers may need to be represented on an Hourly charge basis. RELATIONSHIP MANAGEMENT PHILOSOPHY: In order to maximise the benefits available we endeavour to establish a relationship of a confidant nature. Acting as your “Insurance Guardian” with knowledge of your activities; needs and wants, we should point out the Good and Bad, the Right from Wrong and “Chart out” a course using General Insurances to “Protect Your Assets”.



Likewise we need our clients to tell us their needs and wants and what they are not happy with so we can explain why it is and what can be done. This is explained in more detail in chapter Part 07

– Communications with us

Part 3. OUR MISSION STATEMENT AND COMPANY PROFILE

Printing notes

Index page

OUR MISSION STATEMENT INDUSTRY EXCELLENCE WITH DISTINCTION

To implement a vital service to help business grow and to contribute to the well being of society.

COMPANY PROFILE 1.

ESTABLISHED

PROFESSION

A.B.N

OUR PURPOSE

5. 6.

SLOGAN AFSL

OBJECTIVES

8. 9. 10.

RESOURCES

11.

STAFF

12.

TRADING

13.

COMMUNICATION

14. 15. 16.

BANKERS ACCOUNTANTS AUDITORS

17.

AFFILIATIONS

AGENCIES TURNOVER

1978 General Insurance Brokers •All aspects of Business and Domestic •Referral for "Financial Planning" 19 008 801 241 To provide a professional service and protect client’s assets by use of Insurance Policies “Your Asset Protectors” 241187 To establish, cultivate and promote the highest level of excellence for: 1. Industry Reputation and Integrity 2. Customer Service and Representation 3. Employee Satisfaction and Optimisation As at: 01/01/2012 In excess of 45 in Australia (see Part 05 Directory of Insurers) 2012: $24,000,000 in General Insurance Premium 08 = 4 client teams See Part 01 Staff Directory

Monday to Friday, 8.30am to 5.00pm Tel: Switch: +61 (08) 9368 8999 Facsimile:+61 (08) 9367 5335 Mobiles: Account Executives only – see staff list E: info@centralins.com.au w: www.centralins.com.au Emergency contact : see Part 01 Broker teams Bankwest Limited Duncan McPhail – South Perth WA Greg Harvey and Associates Insurance 1. A.I.I Australian Institute of Insurance 2. FOS Financial Ombudsman Service 3. N.I.B.A. National Insurance Brokers Assoc + QPIB: Qualified Practicing Insurance Broker 4. STEADFAST: Broker Resource Group Other: 1. A.I.M. Australian Institute of Management 2. A.I.C.D. Australian Institute of Co Directors 3. CD Commissioner for Declarations

Index page Part 4. TERMS OF BUSINESS - “Basis of our Engagement”

Printing notes

DEEMED UNDERSTANDING/ACCEPTANCE: Each client of Central Insurance (Insurance Broker), hereafter called “Central”, will receive a copy of this notice. Therefore it will be deemed that each recipient has read, understood and accepted what is contained herein; unless arrangements to the contrary have been made in writing with the Directors of Central Insurance. This letter forms part of our “F.S.G” (Financial Services Guide) together they record the terms and conditions of engagement by you and the services we will provide to you. A current copy of the F.S.G. is on our website. PRIVACY POLICY: We have a Privacy Act policy and procedure available for your viewing (a summary is on our website). GUARANTEE: If any client is dissatisfied with any aspect of the service they will IMMEDIATELY inform “Central”. We guarantee, we are truly interested in what clients have to say to improve our service. (We are a “relationship” service, we value it; please let us know if it is not right for you). DISPUTES: “Central” Subscribes to FOS (Financial Ombudsman Service) for client complaints. We have a documented procedure for resolution of client disputes, available on request. PROVISION OF SERVICES: This appointment entitles client/s to all benefits detailed in Part 02. SERVICES DIRECTORY.

COMPLETION OF INSURANCE FORMS: The client understands that all documents relative to insurance contracts should be completed in their own handwriting, however at times this may be done by “Central” with the client’s consent. It is the client’s responsibility to ensure all answers and details disclosed are true and correct. We discharge “Central” of all and/or any Liability in this regard. PAYMENT: Premium/s the client agrees to pay the “Total Premium" (Insurer's Risk Premium and Fee, Government Duties and Broker Fee) on insurances effected by “Central”, with the client’s authority. Broker’s Income it is further agreed that any Brokerage (Broker’s income) on any policy transacted with the client’s authority is non-refundable. The client acknowledges the broker's Income is owed if the dealing is incomplete by fault of the client, however if by other cause then brokerage will be proportionate to the work involved, refer to Protracted Dealings. Refunds it is further agreed that “Central” may apply a fee, however only appropriate for the time and effort in processing same. Claim Monies it is also agreed that “Central” may use any claim monies for outstanding premium, as required. CLAIMS REPRESENTATION: The broker services extends to register claims and to represent the insured for correspondence between the Insurer and the Insured and where possible to reinstate cover. PROTRACTED DEALINGS – (Risk placement, endorsements Management and/or Claims handling). If any process involving the client’s representation becomes protracted, be it from unreasonable delays or extensive negotiations to/from the Insured/Insurer and/or their representatives the client agrees that “Central” may only continue the provision of service on a “Retainer” as set out below, unless otherwise agreed in writing. Staff category Senior Account broker Broker Assistant Junior clerk

Rate per hour

$110 $60 $35

Staff category Senior Account broker with *QPIB status Broker Assistant with *QPIB status Senior clerk

Rate per hour

$160 $90 $50

Plus out of pocket expenses such as Travel, accommodation as well as sundries ie .,Storage of records, Photocopying. Postage Hourly rate charged in 06 minute cycles. G.S.T is additional.

*QPIB (Qualified Practicing Insurance Broker) only available to members of NIBA (National Insurance Brokers Association).

RENEWALS: Unless otherwise instructed in writing prior to expiry date “Central”, at its discretion, may renew each policy of a renewable nature for its usual term. REFERRAL FEES: We have a network of “Accredited Introducers” and therefore declare in accordance with the “secret commissions legislation” that they may, in certain circumstances, receive a portion of our income for your introduction, likewise we may receive some income if/when referring you to another business.

PERIOD OF ENGAGEMENT: Either party may terminate this Appointment by issuing written notice to either party however the appointment remains in effect for Sixty (60) days from the date of termination. Such notice is to include the reason for termination together with an opportunity for redress if requested. Clients proceed must 1st view F.S.G. Financial Services Guide centralins.com.au/fsg-code-of-practice.php,

Part 5. DIRECTORY OF INSURERS - Agencies used/available

Printing notes

Index page 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56.

Accident Health International Action Insurance Brokers AIB AIG Group Allianz Australia AMP APUA Associated Marine Insurer Agents Australian Bus & Coach Underwriting Agents Australian Family Assurance Australian Unity Commercial Australis CGU Insurance Chubb Insurance Cinesure Club Marine Australia Limited Corporate Home Unit Underwriting Dawes Underwriting Australia Dominion Underwriting Group EIG Ansvar First Professional GIO (Commercial) Global Underwriting Services Gresham Maritime Harbour Pacific Liability Underwriters Highstreet Underwriting Insurance Commission of WA Interpacific Underwriting Interruption Underwriting Agencies JUA Underwriting Agency Lumley General Insurance Macquarie Underwriting Mansions of Australia Marsh (specialty risks) MB Prestige Motor Underwriting National Marine Insurance Agency National Transport Insurance Oceanic Underwriting Oceanic Underwriting Agency Pacific Indemnity Prestige Insurance Underwriting QBE Aviation QBE Insurance SGIO Specialist Underwriting Agencies St George Underwriting Agency Stirling Risk Services Suncorp Metway Torque Underwriting Triton Underwriting Agencies Tudor UAA Underwriting Solutions Vero Win Zurich Insurance

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56.

Travel and Disability Expatriate cover and Inbound Medicals Event Specialists Tourism Facility, Child and Community care Corporate Liability Risks, Travel General and Workers Comp General Professional Indemnity Marine â&#x20AC;&#x201C; Hull & Cargo Tour Buses Disability & Journey General General and Hazardous Risks General and Workers Comp Corporate Risks TV Production Marine Hull only Strata - Body Corporate Prestige Cars & Motor Cycles Special Contingency & Liability General Office Pack Risks General and Workers Comp Hazardous Risks General & Exotic Liability Hazardous Risks Hazardous & Exotic Risks Mining Diseases General & Hazardous Risks Loss of Income Specialists General & Hazardous Risks General Professional Liability Risks Luxury & Historic Homes Entertainment (Showmen) Prestige Cars, Houses & CPM Marine - Hull and Cargo Cartage Industry Hazardous & Exotic Risks Specialised risks Professional Liability Risks Prestige Cars Aviation General, Workers Comp, Marine hull and cargo General, Workers Comp Liability Hazardous Risks Landlords & Holiday Homes Hazardous & Exotic Risks General Prestige Motor Vehicle Leisure & Day-Care Centres Liability Risks CPM Specialist Liability Hazardous Risks General and Workers Comp Hard to place General and Workers Comp

Part 6. WORKING WITH YOUR INSURERS - Laws and Obligations

Printing notes

Index page

The Insurance Contracts Act 1984 This legislation has changed and modified certain aspects of Insurance law in Australia to provide more protection for the consumer. At the same time it has clearly stated the duties of the Insured. These duties mainly relate to notification of information both before you enter a new Insurance as well as at renewal or whenever there is a change in the risk.

Section 13 - The Duty of Utmost Good Faith It is now a statutory requirement that all parties to an Insurance Contract act with the utmost good faith. Should you fail to comply with this duty you may prejudice the payment of any claims.

Section 22 - Your Duty of Disclosure Before you enter into a Contract of general Insurance with an Insurer, you have a duty under the Insurance Contracts Act 1984, to disclose to the Insurer every matter that you know, or could be reasonable be expected to know, is relevant to the Insurerâ&#x20AC;&#x2122;s decision whether to accept the risk of the Insurance and, if so, on what terms. You have the same duty to disclose those matters to the Insurer before you renew, extend, vary or reinstate a contract of general Insurance. Your duty however does not require disclosure of a matter: - that diminishes the risk to be undertaken by the Insurer; - that is of common knowledge; - that your Insurer knows or, in the ordinary course of business, ought to know; - as to which compliance with your duty is waived by the Insurer.

Non-disclosure If you fail to comply with your duty of disclosure, the Insurer may be entitled to reduce his liability under the contract in respect of a claim or may cancel the Contract. If your non-disclosure is fraudulent, the Insurer may also have the option of avoiding the Contract from its beginning. NB the disclosure required is especially important in matters relating to the physical risk, past claims, cancellations of Insurance covers, the imposition of increased premiums etc., and any matters that might affect the acceptance of the risk such as insolvency or criminal convictions. These statutory duties remain throughout the life of your current & future insurance covers.

Other References Insurance Brokers and Agents Act Marine (water/Air Craft and Transit/Cargo) Act Workers Compensation Act

Part 7. COMMUNICATIONS WITH US - Change of Risk/Circumstances Index page The engagement of an Insurance Broker can, in many ways, be regarded as the addition of an Insurance Dept., in your organisation, however it should be noted that a Dept., can only function if management keeps it informed and properly instructed. To achieve and maintain a successful relationship, be it employee or a contract representative focus on • Clarify the objectives, • Open line of communication • Timeframes, needs and wants • Review – feedback As we are not working out of your offices and are not privy to your daily decisions it’s imperative that liaison be maintained so you receive the maximum benefit from our services, to “Protect your Assets”. Example: TIMEFRAME – LEAD TIME …If you were managing your Insurance … you’d tell your employee to “get quotes”! If not enough time the instruction changes to “get cover”! Weeks later you may challenge the outcome …… “it’s too expensive I got a better price”. Your employee would respond “You didn’t give me enough time to get a good price you said “just get it covered”! If you contract out the work (use a Broker) … Clients often instruct us to place cover urgently, later they challenge the price as not competitive. If we had more time we’d have a better price, perhaps something we need to remind the client, not just at the time of binding cover but also at the time of presenting the invoice for payment. RISK MANAGEMENT PRIORITIES:

Identify  Key Assets to Protect - Asset Register Y/N  Static or Fixed Assets & Personnel  Mobile Assets & Personnel  Consequential Loss of Income and trauma cost  Identify Liabilities created by these Assets  Do you know legal precedents 

What do you do “Disclosure” Critical to disclose anything “out of the normal”

 

The exposure What can go wrong, whilst allowing for present and future exposures

 

Direct Liability – your activity; it’s Assets and Liabilities Indirect Liability – operations outsourced or contracted out that fall under your primary operation



“what can go wrong”, translates into the Identification, the measurement and the Management of the Risk. Management has two aspects - the control of management systems in place to prevent risk occurring and if something does go wrong, to be able to deal with the damage, and the things you are more familiar (the financial side).   

What is it going to cost to Outsource all or part of the risk (Insurance) Versus Your time, effort and stress 

What do you know about the threat of loss, recovery and recourse (legalities)

Index page



Cross reference these issues against your current covers



LIABILITY: do you 

Always offer instructions (verbal/written)?, Issue a Disclaimer?



Have control of the risk Directly or through sub-contractors (indirect also known as Vicariously)?



Have documented procedures to verify you have a known process?

Now talk to us - your Professional Insurance Broker

Are there any relevant considerations today and/or likely changes to the Risk/Activities/Products during the next 12 months as they can affect the Indemnity conditions of your Policy? SUMMARY EXAMPLES DOMESTIC -

Motor Vehicle = Change in Drivers, modifications to the vehicle. Use, cargo carried Homepak = Shared tenancy, change in security, change in use, change in priority of the level of cover, the sections of cover, limits on valuables, the sub-benefits

BUSINESS: - Change in Services, Products, Valuable items, and Expansion plans

OTHER EXAMPLES, the following developments or changes in your operations could all be considered material and should be notified:1.

New companies, mergers, joint ventures and the like or any change in existing business activities which is beyond “Common knowledge” expectation.

Use of Contractors, Sub-Contractors or Agents.

Premises purchase, construction, occupancy alteration, extensions and/or demolition.

Overseas Import and/or Export. Development Granting Power of attorney to others

Key Assets Installation or use of any Key machinery or pressure vessels and downtime exposures.

Products New products or processes or changes in processing including Sub-Contracting.

Plant and Changes in location or values, acquisition of Stock additional plant, including Registration.

Values: Any material changes in excess of that allowed (Sums Insured) by your policy or if the sum insured including sub-limits is exceeded.

Property of Leasing, Hire or Temporary use. Careful attention should be paid to Contracts and referred to us for examination.

10. “Hire out”: Any Assets Hired out; terms and conditions 11. Bailment Customers goods in your Physical Control &/or Care as part of your trading activities 12. Aircraft and Chartering or operating Aircraft or Watercraft Vessels except for normal commercial passenger Travel. 13. Entering into Contracts which impose greater liabilities than normal “Common” Law. Where you “Hold Harmless” other parties under agreement. 14. Security Alteration or proposed disconnection of fire sprinkler systems or other fire appliances and security protection systems. 15. Borrowing: Mortgagees or other borrowings which create insurable interest to a third party. 16. Employees’ “Workers” employed from a location in another State or Overseas. Each state and many Countries impose different statutory obligations to provide cover for your employees.

Index page 17. Personal any change in occupational/Leisure activities where we have arranged Personal Accident Insurance on your behalf. 18. Self assessment of critical issues, including “Duty of Care” to:1. Your Insurer - Utmost good faith – declare the unusual/non standard 2. a] Your Assets – measure what you can afford to expose 3. b] Your Liability – to others – something you can not afford to risk b1. Your Employees - Workers Comp b2. The Community – Public/Products liability b3. Your company – Statutory fines b4. Your Shareholders - Company Law NOTE : When workers are in charge of assets such as Vehicles any Non-Disclosure by the worker may prejudice your claim. We recommend 1. You include in your employee application file reference to the “Your duty of Disclosure” clause.  Copy available on request 2. You use our Driver declaration and fit the vehicle with our Vehicle claim checklist.  Copy available on request Where your operation involves sub-contractors you should review their covers to reduce your Vicarious Risk.  We have sample letter and procedure available In order to ensure proper protection, please consult with us if you are in doubt as to the need to notify the insurer. We would rather give you the extra service by answering these questions than allow you to take the risk of losing your proper entitlement to indemnity under your Insurance policy.

Part 8. INSURANCE WORDS AND TERMS - Translations Index page

For your information we detail below the meaning of some words and terms commonly found in insurance policies. The Average or Co-Insurance Clause - Under Insurance Most Industrial Special Risks, Fire, Business Interruption, Home Building and Contents policies contain an Average Clause. This simply means that for full Insurance protection you must insure for the full value. The full value will of course vary with the type of cover purchased - replacement, market value of indemnity. If you are under insured your claim may be reduced in proportion to the amount of under Insurance. A simple example of the application of the average is:Full insurable value $100,000. Selected sum insured $50,000 therefore you are your own Insurer for 50%. Fire damage necessitating repairs to the value of $40,000. Your Insurer may pay only $20,000 the balance owing on your account. Hold Harmless Agreements - Removing of Subrogation Rights You will prejudice your right to claim, if, without obtaining prior acceptance from your Insurer, you make any agreement that will prevent the Insurer from recovering the loss from a third party. These “hold harmless” Clauses are often found in rental agreements, maintenance or supply Contracts from burglar alarm or fire protection installers and in building or repair contracts. The need to notify us of all such Clauses applies not only to all property Insurances but equally to General Liability Insurance with a special connotation in Products Liability where you must not (without the Insurer’s prior agreement) hold a supplier “harmless”. Insuring the Interest of Other Parties If you require the interest or a party other than the named Insured to be covered by your policy, you must request this. Most policies will exclude indemnity to other parties (eg. mortgagees lessors, principals etc.) unless their interest has been specifically endorsed onto the policy. Claims Made Policies Professional Indemnity and some other General Liability policies are written on a “Claims Made” basis. This means that notice of a claim (or an event which might lead to a claim) must be given to the Insurer before the expiration of the period of Insurance. It is essential, for your protection, that any event which might lead to a claim as well as notice of intention to claim, writ, summons, notice of claim etc., be reported to us immediately. Should you fail to comply with this duty you will prejudice the payment of a claim. Indemnity The principle of indemnity operates to place the Insured in the same financial position after a loss as that enjoyed immediately before the loss.  This may take into wear and tear or betterment depending on the type of policy or the level of cover. Indemnity Conditions This is the method of insuring property which provides a claim settlement limited to the depreciation new replacement cost of the property at the time and at the place of loss.

Index page

Reinstatement and/or Replacement Conditions This is the method of insuring property on a â&#x20AC;&#x153;new for oldâ&#x20AC;? basis. In the event of loss where property is insured in this way, settlement would be based on the cost of replacing the property or restoring the damage to a Condition no better or more extensive than new without deduction for depreciation. Extra Cost of Reinstatement Clauses These provide protection for the additional cost of complying with Government Regulations following a loss. The costs arise from the design of the building and the materials used to regain the same facilities. Lead Time A simple industrial building may only take a matter of months while a more elaborate building, such as an office block will take much longer. With plant and equipment, availability or an immediate replacement would be the key. Specialised machines would almost certainly incur longer lead time; imported items would be further influenced by: import regulations, currency fluctuations and shipping timetables. The Average or Co-Insurance Clause It is common practice for Insurance Contracts to be subject to Co-Insurance or Average, which means if the value of the property insured exceeds the sum insured, then you would be required to contribute proportionately to each and every loss. Insurable Gross Profit This term is used in Business Interruption or Loss of Profits policies and compromises Net Profits plus the total of all expenses which will not diminish proportionately with a reduction in turnover (eg purchases). Indemnity Period Is the period dating from the date of damage and ending when the business has regained normal trading patterns (unless limited by the maximum indemnity period specified in the policy). Maximum Indemnity Period This is the number of months specified in the policy as the necessary Indemnity Period beyond which no indemnity for a reduction in earnings is available. Completed Operations This term refers to liability arising from your completed works. It does not provide coverage for the Insured product eg the works of the Insured but will respond in the respect of the property damaged/bodily injury arising from such completed operations.

Part 9. CLAIMS PROCEDURE - “What to Do - Be Prepared”

Printing notes

Index page Always remember key points in our claim acknowledgement letter:-

 The following is a typical claims procedure.  Notify Insurer:

The insured (or its legal representative) must provide full details in writing as soon as possible after the occurrence or notification of an event which may become the subject of a claim.



We have relayed your notification to the insurer (copy attached). The relevant claim form/s are attached for you to complete, unless other arrangements have been made.



Minimisation of loss: In the event of circumstances which may give rise to a claim and/or upon the happening of a claim the insured has an obligation to do all things necessary and reasonably available to reduce the amount of loss or further loss and/or Liability.

 Correspondence from 3rd parties: Any communication from other parties; demands, prosecutions or otherwise must be sent to the insurer immediately.

 Don’t admit Liability:

Subject to the provisions of the Insurance Contracts Act 1984, the insured or any person making a claim must not make any admission of liability or payment or promise or offer of payment in connection with any claim without written consent from the insurer. Likewise you must not accept any offer to settle if you intend involving your insurer.



Repair/loss: You must not authorise repairs or replace items without the consent of the insurer, other than for the express purpose of preventing further loss (“Can’t Wait”, see these options under Your Assets – CAN’T WAIT EMERGENCY”.

 Insurer’s rights: The insurer is entitled to take over and conduct, in your name, the defence/settlement of any claim or to prosecute, in your name, for their benefit. The insurer has full discretion of any proceedings and the insured must give all information and assistance as is required.

Please be aware the insurer can rely on a breach of policy condition and refuse to indemnify.

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CORRESPONDENCE:Wherever possible please forward all documents c\- our office so we may retain a reference. Please note: we are generally not advised of the claims progress therefore if you incur any unreasonable delay please notify us and we investigate.

See “Helpful hints” to guide you through the “Insurance maze” for the quickest and best settlement (if not attached you can access the information via www.centralins.com.au – click on claims (what to do be prepared) and follow the links.

Part 9. CLAIMS PROCEDURE - “Helpful Hints - General”

Printing notes

Index page 1. Please phone and speak to your client linked team for guidance. Special After hours EMERGENCY Service Ph: international +61418 927522 Australia 0418 927522

2. NOTE: Prompt investigation is of the utmost value. The accuracy and credibility of evidence obtained diminishes as the length of time between the event and the collection of evidence increases.

3. Upon loss/damage the insurer's formality is based on "What a reasonable person would reasonably do or be expected to do under reasonable circumstances". Protracted Dealing

4. Our representation is essentially advice and correspondence which is included at no additional charge, however, If the dealing becomes protracted (as defined in our “Terms of business”) we reserve the right charge you on an hourly basis. This will only apply by prior notice and mutual agreement. A] Your Assets - (own cover)

5. An Insurance Policy can be divided into 2 Parts:-

<-> B] Liability – 3rd Party Property

Additional Material is attached/available [ ] Fire and General – all general property and Liability claims (Except Workers Comp)

[ ] Workers Compensation - statutory procedure

Index page

Claims Procedure - "Helpful hints" on Fire & General topics 

Pnting notes

Before proceeding 1st check the key points in Part 9 – claims procedure, they are o claims acknowledge letter to clients o

“Helpful hints’ - General

Part A] Your Assets – (own Cover) The Fast Track  Some insurers have a “Fast track” claims service. This generally means you phone a claim centre, they record details and authorise the next step (no paperwork) – check with our office.

CAN’T WAIT / EMERGENCY 

Clients often want “action” NOW however Insurer’s have an “Audit” process so please take a moment to understand the process to make an informed decision. The decision becomes cost versus convenience.

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You are expected to exercise cost/effort to minimize further loss and/or exposure to others. o What would a reasonable person do under reasonable circumstances

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CAUSE OF THE LOSS. Determine the cause of the loss (not the damage), once the cause is known we can reference that against the policy to confirm the cause is a defined event in the policy, without this we can not be clear it if it a loss under the policy and delays are inevitable.

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Many insurers have a “Fastrack” system for immediate response / action – just call to check o Be cautioned certain action without your insurer’s consent may prejudice your entitlement.

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If you do not wish to wait (goodwill or time constraints) please remember you need to justify your action/s and be aware:o If you proceed without the insurer’s consent  Costs incurred by you may be discounted by the insurer? • The insurer may have volume buying power. • The insurer may elect a different method of restitution ie., repair not replace or visa versa. This decision may take days to analyze but you may not have days to wait. o If you defer submitting documentation to initiate a claim  The insurer’s opportunity of minimize cost and/or recover may be diminished resulting in disputed entitlement to you. • The cost of repairs may have increased • 3rd party or independent witnesses may have relocated.

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We have “helpful Hints” in this section to help expedite the process for fast an efficient settlement.

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Most policies are "Indemnity" (Market value at the time of loss not time of insuring), unless otherwise stated. Indemnity is defined in this manual under Part 8. – click here for link to Indemnity.

Workers’ Compensation Claims - Important: Claims are administered under strict control of a statute of law and must be managed in accordance with the doctrines of that Act. Please contact us for a copy of the latest claims procedures relating to this ABSOLUTE LIABILITY PRODUCT. They are posted to our Website for immediate access! DAMAGE REPORT: In cases where immediate repairs/replacement are not essential, other than to prevent further loss, or, where the exact cause is not known i.e., storm damage; leaking roof, Fusion etc., please obtain a damage report from a suitable repairer. A damage report should identify: The cause (source). What the damage is.  The cost of repair. If not repairable why and the cost of replacement with the same or most similar item. DEBRIS and the CLEAN UP: If you have debris and you must remove for obvious reasons remember you must be able to prove your loss or that the loss occurred so please try to arrange photos or ask an independent witness to view the situation so you have evidence for the Assessor. There are of course occasions where a loss\damage can not be proven, however, the assessors are experienced in such situations and can assist.

Index page BETTERMENT: Most policies (other than some Fire Policies and Home) allow the Insurer to deduct a reasonable cost for "Wear and Tear" so the insured does not "Profit" from a loss, which would otherwise not be for the Goodwill of the Community. This clause is in keeping with the Principles of "Indemnity" The principle of indemnity operates to place the insured in the same financial position after a loss as that enjoyed immediately before the loss, without betterment improvement/profit from loss). I.e., Age, condition, remaining useful life (depreciation) etc., Commercial Risks are subject to strict disciplines of “Indemnity” – the insurer will apply “Wear and Tear” or “Depreciation” factors in considering the loss. Please consider … Any business Asset would be depreciated in your Balance Sheet so any surplus value you receive from insurance pay-out would be subject to Income Tax. There are other Settlement types, namely "Agreed Value" and "Market Value". These are explained in detail in our ”RM (risk management) of Policy (use the link to access on our website – refer to the section called “Indemnity Type”). REPAIRS:  Can not be authorised without the consent of the Insurer. Obviously some temporary repairs may be authorised in order to prevent further loss.  If temporary repairs are necessary take photos and use discretion i.e., what would you do if you were not insured and it was at your cost? Repairs to your “Landlords Property”: Most leases state that Fixtures & Fittings become the property of the Landlord therefore where damage or loss is sustained to leased premises including Fixtures & Fittings it is usual to claim against the landlord’s policy. A simple test would be if you vacated the premises would you take the item/s with you? Your insurer will consider these costs if you are responsible under your lease agreement, however, confirmation is required. SACRIFICIAL PARTS: The insurer does not cover the cost of sacrificial parts; fuses, elements (they are meant to be sacrificed to prevent damage). The next section provides Helpful hints on each section of a policy or types of loss followed by the specific process for Workers Compensation claims.

Index page

Product Specific hints This section relates to specific products, before viewing you should have checked:

Before proceeding 1st check the key points in Part 9 – claims procedure, they are o claims acknowledge letter to clients o “Helpful hints’ - General o ”Helpful hints” - Assets – not product specific

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Please remember: o Insurers are subject to AUDIT and must account for items,- the more detailed you are the quicker your claim is processed.

BURGLARY: 2007-04  Basis of Indemnity – is the policy “Market Value” or “Replacement – most commercial risks are “Market value” (less wear and tear (refer to “Betterment” in this handout) or depreciation as per your Balance sheet.  Must demonstrate a reasonable degree of Violent and/or Forcible entry or felonious concealment on the premises. It may also include “upon the custodian of the goods instead of the premises of the insured” (in other words the goods were remove from the premises either to give better protection or to a place where similar security was evident).  Must supply a Police report number ie., report the matter to the police immediately.  Shoplifting (theft without violence or force) is generally not covered unless a special extension is purchased. 

Replacing the items: Please arrange quotation/s for the replacement of items.  Insurers generally do not commence the claims process until 14 days from the date of the loss. This is considered to be a statute period allowed for the potential recovery of the goods by the authorities.  Do not delay the completion and return of your paperwork pending the 14 day provision. If you do, this may be taken as a view of casual attention on your part and may be dealt with accordingly.  If the item is no longer produced, obtain a quote for the nearest item that most closely resembles it.

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Items Stolen/lost/damaged: Prepare a list as best possible  The insurer may require copies of: The original receipts or operating manuals or photos of the subject items  If the items are part of an overall receipt please provide and identify the item on the list  Warranty cards, or some proof of purchase.  Can’t find receipts  Your insurer recognises you may not have all documents (some items may be gifts).  Write a list and explain your circumstances, then arrange to sign your letter in the presence of a person so authorised to witness such declarations. i.e., "JP", CD", Police-officer, Postmaster etc.,  “Statutory Declaration”, we have stationary as well as most post offices. Unknown items missing?  It is not uncommon to discover more items missing some days/weeks later, if this happens just write out a letter to explain and send in with proof of ownership or quote, as explained below, but do not delay the return of your claim form.

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Insurers are subject to AUDIT and must account for every item, so where there are multiple items like CD's, please list each one as best you can. Remember - the more detailed you are the quicker your claim is processed.

Index page BOATS – see Marine Computers/Electronics 2007-04  Equipment is often outdated, your supplier may “up sell” to a more advanced system.  The insurer can deduct upgrade cost. Consequential Loss 2007-04  This generally refers to a further Loss in consequence to a primary loss. Example a Fire claim and consequential loss of Income or use of Income equipment or use of premises.  If you have an “Asset Policy” you will need to provide an “objective” (independent) statement of costs.  loss caused by a 3rd party  If your Insurer elects to recover they may join your un-insured costs/losses with their demand. DISABILITY: 2007-10  Must have medical certificate stating  Date of injury otherwise it Indemnity starts from the date of the certificate.  Period of injury to confirm the injury extends beyond the excess period.  Part injury will not trigger full Indemnity – the policy has a partial disability indemnity limit.  No cover for medical costs – tell your Doctor it’s a Health insurance claim, not Workers Comp. FUSION/BREAKDOWN: 2006/03  A repairers report is required.  This must clarify  The cause of the failure (this determines what section of a policy may respond)  The age of the motor (depreciation is generally applied at 10% per year). Note the insurer may not pay to replace undamaged supporting plant so check this before authorising.  The cost of repair or replacement.  in detail form as some items ie., rubbers/seals not claimable. (see listing on sacrificial parts in this handout).  Spoilage of foods – see separate listing 

Please arrange to retain the old motor, either at your premises or with the repairer as the Insurer may wish to inspect the salvage.

MARINE HULL 2005/02  Betterment – the insurer can deduct costs for Wear and Tear. – see info on “betterment”.  Accessories not covered unless listed (some insurers include a special sub limit, similar to car policies).  Accessories must form part of a vessel ie., not personal accessories (same as car policies). MONEY/CASH:  You must supply a Police report number ie., report the matter to the police immediately.  (Business Policies): The Insurer will require documented proof by way of copy of your Cashbook and/or Cash Register till tape or some audited statement to verify the value of the loss. MOTOR VEHICLE: 2006/09  Road Accidents –  If property damage/loss is more than $1,000 it must be reported to the police with a minimum of delay.  All Bodily injury claims must be reported to the I.C.WA (Insurance Commission of WA) immediately. = Work: (08) 9264-3333.  Always get names and address of “independent” witness (someone other than those you know). Even if the other party acknowledges liability they may change their opinion on a claim form.  We have a MV claim checklist available (on our website) please print and always store in your Car. 

Generally speaking all claims require at least two (2) quotes to be submitted with the claim form. However some Insurers allow one quote when it is an approved repairer, or if the value of the repair cost is quite low, say around $500.  Some insurers offer “Fastrack” telephone service – call our office to check.  Whilst you are allowed to use any repairer of your choice, subject to price, you may want to consider using one on the Insurers' approved repairers as this will considerably reduce the processing time.

Index page 

Hire car o Your policy is to cover Loss damage to your Vehicle and/or Liability to others. It generally does not offer the option of a Hire car unless certain circumstances: Burglary/Theft • Most major Insurers allow – conditions apply.  Damage caused by you • Some policies offer the option (cost) resulting from a MV accident – few clients buy because it does not offer value for money (conditions apply). • 3rd Party – seeks liability from you - see Liability Section - MV 3rd party  Damage caused by a 3rd party • You must demonstrate your require a hire car for business or special circumstances. • If your Insurer elects to recover their loss they generally will offer to add your hire car cost to the recovery otherwise you must mediate direct with the 3rd party.

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Accessories not covered unless listed (some insurers include a special sub limit, similar to car policies). Accessories must form part of a insured item ie., not personal accessories (same as car policies).

MV - Drivers  The insurer will require a photocopy of the current driver's licence of the driver in charge of the vehicle at the time of the accident.  If the Drivers current driving history is adverse and not previous known the insurer has the right to retrospectively apply underwriting conditions which can mean more premium or excess or no cover. Spoilage of Food 2004/03  Health regulations may be an issue depending on the volume/quantity. Contact your local Council. End of asset cover – next section Public Liability

Index page

Claims Procedure - "Helpful hints" on Fire & General Claims

Pnting notes

Part B] Liability – 3rd PARTY LIABILITY 

Before proceeding 1st check the key points in Part 9 – claims procedure, they are o claims acknowledge letter to clients o “Helpful hints’ - General

Best practices – general Liability This is the basic procedure followed by specific topic suggestions (please read this before the specific product items). 

Your objective is not to determine 3rd party entitlement but simply to transfer control to the Insurer so they can manage the exposure with knowledge and experience. o Liability policies only respond where there is “Resultant Damage” to a 3rd party and you are “Legally Liable. o The 3rd party’s loss must be linked you’re your negligence or a breach of duty of care.  If you are concerned about “customer goodwill” consider an asset cover policy for certain events.

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Liability claims require a delicate balance of empathy, diplomacy (someone is not happy and wants restitution) yet realize you may be falsely accused or the 3 rd party is trying to bully you into submission.

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The 3rd party may be agitated about their loss, show empathy at the same time you can not admit Liability (unless it’s obvious). o Admitting Liability without consent of your insurer is a breach of the policy conditions. o Breach of a policy condition means the Insurer may avoid Indemnity to you.

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Declare to the 3rd party you have a policy condition to notify your insurer and allow them to respond on your behalf and suggest they contact their Insurer for guidance. o If they contact their own insurer they will receive quicker and sympathetic response. o This is the same process you should do if the 3rd party caused the loss to you.

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If the 3rd Party is not insured and they believe they are entitled to claim against. o Request a brief statement of their demand.  This should contain reference to the time, date, situation and description of the incident together with a schedule of their losses/damages claimed. Remember, at all times, you must not admit Liability and be clear the fact you have asked for a demand notice does not constitute Liability.

 

Liability – Motor Vehicle – 3rd party claim Notwithstanding you have 1st applied best practices – general liability o Where you are at fault – the 3rd party may expect to claim against your policy!  The response from your insurer will be defensive and not likely fast and efficient (3 rd party is not their client) so recommend they contact their Broker/Insurer for guidance (their insurer will expedite repairs and resolve the costs/dispute with your insurer later). o They seek MV hire and loss of Income  The need to put their demands in writing to be investigated by your insurer., again the 3 rd party should seek guidance from their broker/Insurer. • We have sample demand letters available for Central clients.

WORKERS COMPENSATION  We have a dedicated section for this topic.

If you experience situations that are not documented for guidance please let us know.

Index page Part 10 PRODUCT DIRECTORY - Summary of Risks for Consideration

Printing notes

Listed hereunder are various forms of insurances that have been discussed or are now identified for your consideration. NOTE: Only those sections listed in a schedule are active. PART A] ASSETS – Your Property FIRE and Extraneous Perils Accidental Damage Consequential of Income

Loss

Burglary Glass (fixed) Money (cash or negotiable/s)

I.S.R. (Industrial Special Risk)

Mechanical (Breakdown) Electronic (Breakdown)

Financial

Mobile/away from Premises

And other special Contingencies

Cons Loss/Downtime Product Personal and Domestic

Service Industry [ [ [ [

] General ] Manufacturer ] Goods retailer ]Trades Industries

Employer Other

 Review all STATIC or FIXED and MOBILE PROPERTY

 BUILDING/S: Loss of Gross Rents & Outgoings, Removal of Debris, Alternative Rental costs  CONTENTS: Stock, Work in Progress , Plant and General Contents, Customers Goods, Removal of Debris, Re-Writing of Records, ICOW; Extra Costs; Seasonal Increases To cover losses which may be otherwise excluded under Fire and Extraneous Perils for Damage to non Fragile items also to cover Internal office Transit Risks If loss defined under Fire & Perils section then able to claim for: Gross Profit, Fees, Rents & Outgoings (1/2/3yrs) ICOW; Extra Costs, Re-writing of Records, Suppliers, Denial of Access, Public Utilities. [ ] Downtime for Major Mobile Plant see below under Mobile items Stock; seasonal Increases, Customers Goods, Plant and Equipment, Employees Personal Effects, Options for: “Open Air”, Theft (without force), External/Internal, [ ] Neon signs, Displays, Alarms, Temporary shuttering [ ] During Business Hours, [ ] In Transit, [ ] At Home, [ ] In safe Outside Business Hours, [ ] Float for outside Business Hours, [ ] Loadings for Seasonal and Bank Holidays Includes all above under “Material Loss/Damage, but reserved for Large Asset Risks usually in the range of $1,500,000 and higher (excess also higher) Caused Sudden and Unforeseen events. Additional options for “Spoilage” of contents (food),.[ ] Boiler Explosion/Collapse, [ ] Boiler Liability[ ] Loss of Income Caused by Sudden and Unforeseen events. Additional options: Transit (mobile cover away from premises), Fire & Perils, Accidental Damage, Extra Costs incurred, Loss of Data  Debtors, Bonds, Loan Repays, Fidelity, Credit covers  Disability/Accident cover for Work time (or GAP) or for Leisure (Non Work) time.  Journey cover – To and from Workplace for Employees  IT:- [ ] Chargeback (credit card fraud on your website) [ ] Network Protection – Hackers/Viruses  Legalexpense for Commercial & General Business Disputes, including Breaches of Statutes, Patents/Copyrights. Options: [ ] Commercial Motor Vehicles [ ] Tax Audits  Succession Planning (Life & Super) for Key Staff (referral for strategic and Tax Planning)  Bloodstock, Livestock, Aquaculture  Boiler Vessel Explosion and Loss of Income and Explosion Liability  Cargo/Transit covers: 1. Overseas, 2. Interstate or 3. Intrastate  Corporate Travel for the Organisation's staff, Members, Spouses  Expatriate Cover  Kidnap, Ransom, extortion  Construction/Contract Works; Buildings, Roads etc.,  Flood, Pluvious (Rain), Events or Exhibitions Non Performance/Abandonment  Hull – Waterborne or Airborne Craft  General Property for Plant and Equipment, Tools and Sundry Stock  Registered – Motor Vehicles; [ ] Trucks, [ ] Cars, [ ] Trailers, [ ] Non owned Trailer Liability  Unregistered – Vehicles (CPM); Cranes, Excavators and the like  Loss of Use or Hire costs for MAJOR MOBILE PLANT - Boat, Vehicles  Product Recall, Loss of Use, Contamination, Tampering, Extortion, Efficacy risk  Home (owner occupier) –[ ] Building [ ] Contents [ ] Multi Risks = Spec/Unspec [ ] W. Comp  Home (Landlords) -[ ] Building [ ] Contents [ ] Rental Income ] Damage by Tenants  Motor Vehicles,  Boat,  Caravan,  Vehicles  Disability (24 hours or just Journey),  Loan Repayments,  Life, Savings & Superannuation

PART B] Legal Liability to 3rd Parties Corporate

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 Standard Public Liability, in addition you require:-

 Management Liability - [ ] Entity, [ ] Directors & Officers, [ ] Crime, [ ] Crisis fund, [ ] EPL  Association  Trustee  Professional  “IT&T”  MIA (Managed Investment Act) [ ] Sub sections: [ ] Fidelity, [ ] Fraud & Dishonesty, [ ] Libel & Slander, [ ] Loss of Documents, [ ] Outgoing Principals, [ ] Previous Business, [ ] Trade Practices/Fair Trading Acts  Aviation  Carriers  Construction  Marine  Tourism  General Trades [ ] Sub sections – AAA [ ] Products, [ ] Broadform, [ ] Drivers Risk, [ ] Demolition, [ ] Exports, [ ] Goods Sold, [ ] Goods in Custody, [ ] Plant Hired in/out, [ ] Principals, [ ] Participation, [ ] Road Risks, [ ] Sub-Contractors, [ ]Tenants/ Landlords, [ ] Treatments, [ ] Hook Risk, [ ] Worker to Worker, [ ] Boilers Cert.,[ ] Unregistered vehicle/Hoist/Crane/Escalator, etc.,  Help (Host Employer Liability Policy) – Liability to 3rd party workers  Workers Compensation [ ] extensions for [ ] Working family/Directors, [ ] sub-contractors [ ] Increased statutory limits [ ] Mining Diseases (separate policy)  Employment Practices Liability  Environmental Impairment,  Statutory Fines,  Contractual,  Umbrella

We also have available Cover checklists, By Industry and Occupation

Part 11 SCHEDULE OF YOUR COVERS: Index page

Issued in a separate schedule, unless otherwise attached hereto.

Primary Website www.centralins.com.au •

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