INFORMATION TECHNOLOGY Technology is sweeping through our lives with increasing velocity, weaving itself into our daily activities and promising to redefine healthcare delivery. Today’s patients need and are demanding technology-enabled care (TEC), which is driving providers to focus on improving both access and quality of care through technology. Technology-enabled access is becoming as essential as electricity, but identifying the patients as both the operator of technology and the direct beneficiary of it is still rare within the healthcare sector. One of the most powerful technology-enabled tools is the ability to bring behavioral health specialists to a patient in the midst of crisis. Through video and data sharing technology, a provider can instantly connect to a patient in a rural clinic, assist a crisis intervention team in the emergency room, or virtually convene a dispersed multi-disciplinary team. TEC prevents duplication of work, eases the exchange of information among healthcare providers, alerts clinicians to patients’ crisis events, and enables patients to provide interim progress reports using web tools. Rather than being the central focus of care, the clinic setting becomes one of several essential ingredients in the protocol of evidence-based care.
Sincerely,
Wayne Easterwood Chief Information Officer
Technology is heavily embedded in many aspects of modern life and is an essential enabler of optimal clinical practice in the new era of healthcare. CRI views technological innovation as central to improving quality and individual outcomes while increasing the efficiency of care. From help desk support and training to sophisticated product development, CRI is passionate about using technology to advance care. CRI rigorously operates and protects the systems our providers and patients rely on daily, and we embrace innovations. We work to have real-time information at all points of care and inquiry through our electronic health record, customer care, crisis support, and analytics systems. In the way only technology can deliver, CRI’s systems combine these multiple data points and organize the data into meaningful, real-time visualizations. CRI is helping forge a technology-enabled healthcare culture by implementing a model of care that fuses technology and humanity.
FY 2013 Accomplishments • Completed the first year of implementation of our largest and most critical project, the enterprise transition to MyAvatar as a new Electronic Health Record (EHR). • During the transition, supported clinical excellence initiatives in the current EHR while planning for their accommodation in the future EHR. • Improved business systems connectedness by automating information and data exchange. • Built and implemented Centerstone’s first pilot mobile app for use on tablets in the field. • Infrastructure upgrades, consolidation, cost savings, and efficiencies implemented, including the areas of telephone networking; tele-health system improvements; and software upgrades. • Deployed new services leveraging FCC rural health subsidies, which will represent an 80% cost savings directly to Centerstone on qualifying locations for five years. • Deployed a new enterprise network and systems monitoring solution for proactive alerting, reporting and capacity planning. • Supported Enlighten Analytics refactoring for newest generation, expansion, and testing.
Goals for the Coming Year • Complete the MyAvatar EHR implementation throughout Indiana and initiate in Tennessee. • Expand Centerstone tele-health locations, including connectivity to Unity Health clinic sites. • Launch a new innovation pilot that uses tele-health as a key service delivery component. • Introduce patient engagement tools for the new Centerstone.org website including request/change appointment, self-assessment tools, chat, etc. • Enhance business systems, including new time/attendance and eProcurement system. • Enhance security, HIPAA compliance and readiness, including conducting a security awareness campaign and policy and procedure review/update. • Move Centerstone’s main data center to a purpose-built facility.
9 • CRI Annual Report 2013