30 JAN 2019 LONDON
@EngageEmployee #EngageForums
DIGITAL WORKPLACE DIRECTORS FORUM
14:0015:00
Panel Debate: The Digital Workplace of the Future
15:0015:25
CDC Group Case Study: We Are all Communicators
Enabling our customers to transform service provision through technology is fundamental to our business. With accountability for the group wide People Strategy Sam will lead the internal digital transformation to support our workforce of over 5000 employees across 150 sites. Having led several significant people and technology transformation programmes, Sam’s latest challenge requires a digital people strategy which connects and engages employees from a diverse workforce, who are often based off site and have limited corporate technology infrastructure. Sam will share her challenges in identifying and designing an employee digital profile to inform the employee digital transformation plan.
Adrienne Glad, Head of Internal Engagement/Head of Network, CDC Group Working across multiple locations, whether regional or global, is challenging enough, but creating internal messaging and connecting colleagues in a meaningful and inclusive way can add even more complexity for a communications team to consider. An intranet can help, but that is only one tool. Adrienne Glad, Head of Internal Engagement for CDC Group, talks about the approach her organisation took in building an internal communications function, introducing a new intranet and getting people engaged with storytelling—and each other—through a ‘We are all communicators’ campaign. Adrienne is the Head of Internal Engagement/Head of Network at CDC Group where she has built a new internal communications function at the organisation over the last two and a half years, while defining and shaping its culture as it grows and expands globally. Prior to that, she spent 9 years at Pearson where she held global roles focused on strategic internal messaging, engagement and relationship-building. Adrienne has lived in the USA, Japan, China and UK each for several years and holds a Master’s of Education in Applied Linguistics, a Master’s of Research in Intercultural Communication and is currently doing her doctoral research on organisational culture, business management and anthropology approaches to corporate values and internal culture.
15:2515:50
Sam is accountable for the group wide People Strategy which incorporates the Security, Construction Logistics and Aviation divisions within the Wilson James Group. Prior to Wilson James, Sam held several HRD roles across the public and private sector. Her experience has seen her lead significant people and technology transformations including deployment of cloud based people solutions, using technology to enable mobile and flexible working and supporting integrated learning for complex partnerships. Prior to working in HR, Sam had a 15 year career in recruitment, working at board level in both the UK and Australia. Here she delivered a range of solutions including RPO for large blue chip organisations where technology transformation enabled improved service delivery and organisational efficiency.
16:3517:00
The Digital Workplace in 2019: Conversational AI for Employee Engagement Chris Ezekiel, Founder & CEO, Creative Virtual
Two years into the launch, MFDM has been a phenomenal success. TCS is one of the fastest growing IT services companies in the world, clocking a double digit growth even at such a large base. However, automation did not lead to loss of jobs; rather, it led to better career and more jobs, not only for TCS, but also for customers who implemented the solutions. Automation is not about eliminating jobs- it is about eliminating bureaucracy, wastage and organisational politics that bogs down people and keeps them away from focusing on things that they should focus on. Automation is about helping work become more meaningful. This session provides specific examples in the HR department and how automation can not only eliminate bureaucracy but make HR jobs more meaningful.
Chris Ezekiel has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level V-Person™ technology, he has established Creative Virtual as one of the world’s leading providers of virtual agents, chatbots and live chat. Today Creative Virtual’s virtual agents are having over 60 million conversations per year. The company was honoured with the prestigious 2017 Queen’s Awards for Enterprise in the category of Innovation and was listed as one of Britain’s fastest growing private technology companies in the 2018 Sunday Times Tech Track 100.
16:1016:35
• HR Director, Tata Consultancy Services (TCS) – UK& Ireland; TCS UK is one of the largest IT services Company in UK with more than 18,000 employees and £2 Billion+ in revenue • Global experience of 20 years spanning different countries (United States, India and UK) • Previous roles include Head of HR of Retail Business Unit in TCS, and Head Staffing – TCS North America (based in New Jersey, United States) and several other leadership roles • Recognised in TCS for key initiatives in HR Transformation, Mergers and Acquisitions, Leadership Development, Employee Health and Safety and deployment of HR practices at scale across the organisation • Certified Compensation Professional, Bachelor of Law (B.A, L.L.B), M.B.A (HR), Gold Medalist in Indian Constitutional Law.
Coffee and Networking Wilson James Case Study: Digital Profiling Samantha Rope, Group HR Director, Wilson James The Wilson James group provides safe, secure, customer-led solutions to more than 300 clients across the UK and Europe. Wilson James have been raising standards for over 25 years across three core service lines; security, construction logistics and aviation services. In security, our SIA licenced security officers provide protection for a business, its assets, people and reputation. Security experts advise on the latest security technology including CCTV, alarm systems and data, as consultants help mitigate risk whilst adding genuine value to each client.
Ramkumar Chandrasekaran, HR Director, Tata Consultancy Services In 2017 TCS CEO, Mr Rajesh Gopinathan, launched the Machine first delivery model as a strategic priority that will take us into future. Simply put, MFDM will provide machines the first right of refusal - it meant that TCS , as a part of our technology solutions, will give priority to automation and, only when that is not possible, will we look at a solutions involving human intervention. There was some anxiety among our employees - what does in mean for the future of 400000 employees? TCS is one of the largest employers in several countries and one of the highest recruiters in many markets. We hire about 35000 people annually – what happens to job creation?
Improving employee engagement is a top priority for many organisations in 2019 as they come to better understand the benefits of providing better and easier support for employees. Organisations are also coming to understand that many of the same digital tools they are using to improve their customer experience can also be leveraged to improve their employee experience. Chris will outline the essential components for using conversational AI solutions to improve the employee experience, from best practices for implementing chatbots, virtual agents and live chat to using an orchestration platform for centralised, consistent information delivery. Drawing on experience and calling up live demos, Chris will explore how combining AI with human input and feedback loops can drive better employee engagement.
15:5016:10
Tata Consultancy Services: Giving Priority to Automation
17:0017:10
Chairs Closing Remarks Faran Johnson, Managing Director, Engage for Success
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