WE BELIEVE IN
POWERING YOUR LIFE CELL C CUSTOMER CARE HELPLINE CALL 140
FROM A CELL C PHONE
084 140
FROM ANY OTHER NETWORK
ACCESS SERVICE VIA SELF-SERVICE MENU
DETAILS | Call 140 from a Cell C phone or 084 140 from any other network. Available 24 hours a day, including Public Holidays.
DETAILS | Dial *147# and OK, follow the menu options. You can also activate data & MMS using the self-service menu, and follow the prompts.
TECHNICAL SUPPORT DESK
EMAIL BILLING
084 155 5555
MON-SUN
SIGN UP
EBILLS@CELLC.CO.ZA
DETAILS | Call 084 1 555 555 MON - FRI: 8am-10pm; SAT, SUN & PUBLIC HOLIDAYS: 8am-4pm.
DETAILS | Try our new interactive and greener email bill. Sign up by sending an email with your cell number to ebills@cellc.co.za
EMAIL & FAX DETAILS
LOST OR STOLEN CELLPHONE
CUSTSERV@CELLC.CO.ZA
084 14 329
DETAILS | EMAIL: custserv@cellc.co.za FAX: 084 14 329. Include your Cell C phone number and contact details, and we will get back to you within 48 hours.
CALL 140
FROM A CELL C PHONE
ACTIVATE VOICEMAIL
144 and OK
CANCEL ALL DIVERTS
##002# and OK
DIVERT ALL CALLS TO VOICEMAIL
**21*08414 followed by the last 9 digits of your phone number# and OK (e.g.**21*08414987654321#)
DIVERT CALLS TO VOICEMAIL WHEN BUSY
**67*08414 (9 digits)# and OK
DIVERT CALLS TO VOICEMAIL WHEN PHONE IS OFF
**62*08414 (9 digits) # and OK
DIVERT CALLS TO VOICEMAIL WHEN NO ANSWER
**61*08414 (9 digits) # and OK
DIVERT CALLS TO VOICEMAIL WHEN NO ANSWER
*111*ten digit cellphone number# and OK
084 140
FROM ANY OTHER NETWORK
DETAILS | 1. Contact the Customer Care Centre to temporarily have your SIM card deactivated and find out how to replace it with a new SIM card. 2. Ask the Customer Care agent to fax/email you a blacklisting form which you have to complete and fax back to the Call Centre (+27 84 14 329). 3. A blacklisting number will be generated once the phone has been blacklisted which is needed when reporting the stolen phone to your nearest police station. A case number will then be issued.
KEY SHORTCUTS
IMPORTANT NUMBERS CELL C DIRECT
145 from a Cell C phone 084 145 from any other network
UPGRADES CALL CENTRE
143 8am-8pm (Monday - Friday) 9am-2pm (Weekends and Public Holidays)
QUICK INFO LINE
147 from a Cell C phone 084 147 from any other network
BUSINESS TO BUSINESS
084 194 4000 8am-5pm (Monday to Friday)
TO VIEW YOUR CELLPHONE SERIAL NUMBER
*#06#
*Standard call rates apply. Calls made from any other network or Telkom line will be charged for at normal rates.
36
FOLLOW MENU
DIAL *147#
FROM A CELL C PHONE