Essential Contacts CELL C CUSTOMER CARE HELPLINE
140 from a Cell C phone or 084 140 from another network
EMAIL BILLING
ebills@cellc.co.za
SELF SERVICE MENU
*147#
LOST OR STOLEN CELLPHONE
140 from a Cell C phone or 084 140 from another network
TECHNICAL SUPPORT
084 155 5555
EMAIL AND FAX DETAILS
custserv@cellc.co.za / 084 14329
BUSINESS EXCLUSIVE For new and existing corporate customers
business@cellc.co.za / 084 194 4000
General Terms and Conditions A new Cell C subscriber agreement in which the customer will accept all Terms and Conditions must be completed. If the customer enters into a subscriber agreement with Cell C during the month, the first month’s subscription fee will be prorated for that month. Thereafter, the customer will be billed monthly for the service subscription and will receive full allocation of the inclusive value (specific to the package subscribed to) on the first of each month. Cell C may amend, modify or otherwise change these Terms and Conditions in its sole and absolute discretion and the amended version will be displayed in the same media as these Terms and Conditions. Cell C will notify the customer before Cell C amends or otherwise changes the Terms and Conditions. International calling and roaming are excluded from inclusive benefits. All standard Terms and Conditions of the Cell C Service Provider apply. Standard RICA rules and processes apply. All prices and usage rates advertised include VAT, unless otherwise stated. Once-off SIM and connection fee of R195 applies to all contracts and SmartData packages. A post-paid customer will be billed for out-of-bundle usage in the month following such usage. Downward migrations and cancellations will attract penalty fees. Offers are subject to availability, while stocks last.
Contract Terms and Conditions SmartData Contract Data The SmartData contract offerings are available for a monthly fee, which includes a Cell C data-enabled SIM card; data which shall be equally allocated every month for 12 or 24 months, other than the first month when the data and monthly subscription will be prorated according to the number of days remaining in the month; and a device where applicable. The initial data bundle will be valid until the end of that calendar month. New data bundles will be loaded on the first of every month at 00:00:00. Bundles will expire at the end of every calendar month at 23:59:59. The monthly inclusive Nite data can be used only between 12am and 6am. Upon expiration there shall be no rollover of unused data to the following month or year. To use LTE, the customer must be provisioned for the LTE service on the Cell C network. The Cell C LTE coverage map can be found on the Cell C website at https://www.cellc.co.za/cellc/lte-home-coverage-map
SmartData Prepaid Data The Top Up SmartData offerings are available on a monthly fee, which shall include a Cell C data-enabled SIM card and data, which shall be equally allocated every month for 12 or 24 months, other than the first month when the data and monthly subscription will be prorated according to the number of days remaining in the month. The initial data bundle will be valid until the end of that calendar month. New data bundles will be loaded on the first of every month at 00:00:00. Bundles will expire at the end of every calendar month at 23:59:59. To use LTE, the customer must be provisioned for the LTE service on the Cell C network. The Cell C LTE coverage map can be found on the Cell C website at https://www.cellc.co.za/cellc/lte-home-coverage-map
WhatsApp Bundle The WhatsApp bundle on prepaid packages will be valid for 30 days upon activation. A fair usage limit of 1.2GB applies. WhatsApp Calling and international roaming are not included in the usage. Usage only for WhatsApp, other Internet usage will be billed from customers’ normal data bundle or airtime. Available on USSD – dial *109# and *147#. Should Cell C elect to extend this promotion the extended date will be in the Terms and Conditions on cellc.co.za
DataExtenda Bundles DataExtenda Bundles are available to all prepaid, post-paid and hybrid customers. Customers can load bundles via USSD on *147#, by calling Customer Care on 140, or by visiting any store that sells Cell C data and requesting that the data bundle to be added to their account. DataExtenda bundles will be available as once-off or recurring. Data is valid for 30 days, however with DataExtenda bundles customers can extend their expiry date and carry over the data balance by purchasing another DataExtenda bundle or transferring a portion of their DataExtenda bundle balance to any customer on the Cell C network by dialling *147*1#.
Data Transfer Data Transfer is a service that allows prepaid, post-paid and hybrid customers to transfer a portion of their DataExtenda bundle or choose to purchase a DataExtenda bundle for another customer on the Cell C network. To transfer a portion of data, the customer must have a DataExtenda bundle loaded. To purchase a DataExtenda bundle for a friend, the customer does not need to have a DataExtenda bundle. Customer can dial *147*1# for Data Transfer.
Epic The Epic packages are available on both post-paid and Top Up for new and existing customers. Epic package deals comprising of both a handset and SIM card are available on 24-month contracts only. There is no carry-over of any unused rand value. Any unused rand value will be forfeited.
Pinnacle Plans The Pinnacle packages are available on both post-paid and Top Up for new and existing customers. All standard Terms and Conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd apply. Customers who take out a SIM-Only Pinnacle package deal have a choice of month-to-month, 12, 18 and 24-month contract length. All prices and usage rates advertised include VAT, unless otherwise stated. The first month’s inclusive benefits will be prorated depending on the date of activation of the package; thereafter the benefits will be credited monthly on the 1st of every calendar month. There is no carry-over of any unused value from month to month. Any unused value will be forfeited. The Contract Buyout amount you qualify for will depend on the amount outstanding on your current contract.
Trade Up, Trade In The service is open to all qualifying new and existing Cell C customers. In order to participate in the service, customers must: have lawful title to the device presented for trade-in. In the event that the customer does not have lawful title to the device, Cell C reserves the right to bar and/or suspend the customer from utilising the services and/or using the trade-in value; if during the review and grading process, Cell C determines that a device is blacklisted, Cell C shall immediately return the device to the customer and the customer shall be barred from utilising the service. Once the trade-in value has been displayed to the customer, the value shall be final and Cell C shall not be obliged to enter into any discussions with the customer regarding the value displayed as the trade-in value. Cell C has the right to withdraw, or shorten the duration of the service, in its sole discretion and absolute discretion and will notify customers if it chooses to do so. Customers will not have a claim against Cell C in this event. For full Terms and Conditions on all products, visit www.cellc.co.za
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