between inspectors and customers. The system provides access to customers in English, Spanish and Cantonese.
performance reports on work flow checkpoints and offer self-help kiosks for customer convenience.
Customer Flow and Queue Management
Development Fee Collection Unit
The Department will implement a customer queuing system this fiscal year. It guides customers through the building permit process including intake, permit submittal, plan review and records request processes with greater efficiency. The system involves various departments including the Planning Department, Public Utilities Commission, the Department of Public Works, the Municipal Transportation Agency, and the Fire Department. It will provide management with
Effective July 1, 2010, DBI became responsible for issuing reports to the project sponsors and the public on development fees associated with a project in order to improve transparency. The collection of impact fees was relocated to DBI along with ensuring that all fees are paid prior to certificates of occupancy. In addition, DBI is responsible for ensuring in-lieu improvements are completed such as parks and offsite below market rate housing.
Construction Valuation
Inspections Performed
3.0
150000
Variations in Billion Dollars
Number of Inspections
120000
90000
60000
2.5
2.0
1.5
30000
0
2004 2005 2006 2007 2008 2009 2010
Fiscal Year The number of inspections continues to be lower than in the past years due to a large number of permits being cancelled or withdrawn as a result of the slow economy.
1.0
2004
2005
2006
2007
2008
2009
2010
Fiscal Year The construction valuation for issued permits, exclusive of refunds, for Fiscal Year 2009–10 was less than Fiscal Year 2008–09. For the first 7 months of Fiscal Year 2010–11, there is renewed activity and the construction valuation shows an increase year over year. The valuation excludes certain large projects, such as the Transbay Terminal, Exploratorium and PUC Headquarters.
DEPARTMENT BUDGETS Building Inspection 119