You said - We did

Here’s just a small sample of the things that C&C did in direct response to housing resident suggestions during the 2020/21 financial year:

• Developed our resident inspector programme (being rolled out during 2021/22) so residents can help monitor contractor performance

• Created virtual assemblies so that residents could keep in touch

• Implemented our online activity calendar to better keep residents informed

• Distributed over 144 free tablets to residents most in need during the pandemic

• Launched a new resident handbook to welcome and support those moving into their home

• Improved our complaints process, halving our investigation response times

• Made the process of reporting repairs easier, with a simple form on the C&C website