PL Programs and Services Guide by Cameron Cline

Penny Lane Centers

Programs & Services Guide1

Written and Designed by e

Cameron Clin

Photograpihy

Greg Zabilsk ow Cameron Glasg phy hotogra Karen Leah P

Contents Penny Lane Centers History Awards and Recognitions Executive Team Organizational Chart

Office Locations

Family Preservation

Wraparound Permanent Supportive Housing

Abbey Road

Resource Maps

Index

Transitional Housing

Residential Program

Resource Room

Foster Family Agency

Dr. Rose Jenkins Clinic

Adoption Program

Support Departments

Ive’s personal values could not let her ignore this gross injustice. Thus began the dream.

History Penny Lane Centers is the vision of the 1960s idealism of Ivelise Markovits who launched a home for 25 at-risk teenagers in 1969.

During the first few years of operation, Penny Lane experienced some serious challenges which were met with dedication, determination and a steadfast sense of values. In just a few years the program had developed a reputation for strength and quality.

Upon graduating high school in her native Puerto Rico, Ive (EE-vay) and her family moved to Southern California. Though still a teenager, Ive had already developed a strong sense of justice, equity, and fair play and had a silent agenda of working against poverty in Puerto Rico.

Over the past 44 years Penny Lane has grown from a 25 bed facility for wayward teenaged girls, with 15 employees, to a full services operation. With four offices located throughout Southern California, Penny Lane Centers now employs over 500 staff and serves over 3500 children and families monthly.

In college, Ive was a feminist, socio-political activist and peace marcher. Her sense of justice was so strong that her father once said, “if my daughter believes in that, then it must be good.” The intensity of her passion for equity had already begun to affect those near her.

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Over the next few months, while still working for the Probation Department, Ive began to pull together the pieces that would develop a strong residential treatment program for teenaged girls. Despite enough obstacles to discourage even the most dedicated, Ive stood fast and prevailed. She realized her calling was not limited to Puerto Rico, but covered salvaging lives in her new home in Southern California. On December 15, 1969, Penny Lane became a reality.

Upon graduating from college, Ive began her career as a placement officer for the Los Angeles County Probation Department. She was responsible for finding residential treatment facilities for female wards of the court. Very quickly Ive became frustrated with the near void of adequate treatment facilities available to girls, especially the more challenging ones.

The organization’s nickname, Penny Lane, was taken from the upbeat, cheerful Beatles tune that celebrates the simple joys in life. The logo is a yellow pathway that symbolizes the road our clients must follow to reach their goal which is represented by the red circle.

Mission To foster hopes and dreams by empowering children, youth and families to reach their highest potential.

Awards and Recognitions Minerva Award 2008 Created by First Lady of California Maria Shriver in 2004, the Minerva Awards are presented annually to five extraordinary women for their contributions and outstanding services to California in the arts, health and sciences, community activism, business and technology, motherhood, innovation, education, and lifetime achievement. The award was presented to Ive Markovits in 2008.

Fernando Award 2008

Values Family, Empowerment, Independence, Nurturing, New Beginnings, Diversity, Lasting Change, Advocacy, Community Outreach, Equal Access.

Vision To be the influential leader in the child welfare, mental health and social service arenas by setting trends that showcase our creativity and commitment to communities.

Assemblywoman Audra Stickland recognizes Penny Lane as one of San Fernando Valley's "50 Indispensable Organizations"

Innovation in Housing & Services Model Award 2010 In 2008, Penny Lane Centers and its sister-organization Abbey Road partnered with A Community Of Friends to develop and manage the Rayen Apartments, a 49-unit permanent housing project. The Apartment building was the first permanent housing project to mix transition-age youth populations with lowincome families. The Urban Land Institute awarded the project with the 2010 Innovation in Housing & Services Model award.

“All Children, All Families” Human Rights Campaign Seal 2010 On October 1, 2010, Penny Lane Centers was recognized by the Human Rights Campaign with the prestigious "All Children, All Families" seal for being a leader in supporting and serving LGBT families.

San Fernando Valley Jack and Jill - Excellence Reigns Award – February 26, 2011 Awarded for outstanding dedication and service to communities locally and worldwide.

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Penny Lane Executive Team Dr. Judith Sandino, Psy.D, LCSW

Director of FFA, Adoption and Family Preservation Programs

Ive Markovits Founder & Chief Executive Officer

Wendy Carpenter, MA

Associate Executive Director

Peter Padin Assistant Executive Director

Nydia Barakat Director of Fund Development

Fund Development

Adoption

FFA

Family Preservation

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Transitional Housing

Mental Health

Residential Housing

Procurement

Maintenance/ Housekeeping

Rosana La Fianza,

Clark Souers,

Ingrid Hines,

Bernie La Fianza,

Director of Clinic Operations

Director of Human Resources

Director of Permanent/ Transitional Housing

Chief Financial Officer

MBA

Human Resources Wraparound

Dr. Rose Jenkins Clinic

Transitional Housing

Permanent Supportive Housing

Board of Directors

Fiscal

Business Development

Dr. W. Robert Crigler, Ph.D. President

Jaime Ocon Sergeant at Arms

Nathalie Blossom

Annick Hamon, L.L.B. Vice President

Dr. Bruce Hector, M.D. Secretary

Olga Moretti

Arthur Barr Treasurer

Margee Menell

Pam Kunisawa

Kathi Atkinson

Wayne Traylor

Adrienne S. Khorasanee Bobby Smith

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Office Locations North Hills

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Antelope Valley

Established 1969 15305 Rayen St. North Hills, CA 91343 (818) 894-3384

Established 1992 43520 Division St. Lancaster, CA 93535 (661) 266-4783

Programs and Services: Mental Health Services Wraparound Foster Family Agency/ Adoption Transitional Housing Permanent Housing Mentoring Residential Volunteer Program Family Preservation

Programs and Services: Outpatient Mental Health Foster Family Agency/Adoption Transitional Housing Family Preservation Wraparound

Commerce

Sante Fe Springs

Burbank

Established 2006 2450 S Atlantic Blvd, Suite 101 Commerce, CA 90040 (323) 318-9960

Established 2006 10330 Pioneer Boulevard Santa Fe Springs, CA 90670 (562) 906-2068

Acquired 2013 10526 Dubnoff Way North Hollywood, CA 91606 (818) 755-4950

Programs and Services: Outpatient Mental Health Foster Family Agency Family Preservation

Programs and Services: Family Preservation

Programs and Services: Residential Mental Health Services Vocational and Job Placement Services

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The purpose of the Penny Lane Residential Program is to provide each child with an individualized treatment plan that will identify clientâ&#x20AC;&#x2122;s strengths and successfully work with a child and familyâ&#x20AC;&#x2122;s presenting issues while ensuring the childâ&#x20AC;&#x2122;s safety, permanency and well-being.

Clients

Each youth placed in a Penny Lane Residential Facility is entitled to receive a satisfying living experience that develops selfunderstanding, social direction and individualized guidance in coping with emotional problems. Furthermore, the entitlement of each resident extends to receiving continued support and guidance upon return to the community.

Residential Program Program Goals Often when children enter the foster care system they have suffered considerable trauma, their immediate welfare is atrisk and they present with a wide range of behaviors and psychosocial needs. Therefore, consistent with the County, Penny Lane focuses on the following priorities for the residential program:

Safety

Freedom from abuse and injury

Permanency

Assisting the child and significant others to establish a safe and stable nurturing relationship achieved through reunification, adoption, relative guardianship or other legal guardianship

Well-Being

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Ensuring educational, emancipation preparation, medical, dental, psychological and psychiatric well-being.

The youth are referred to Penny Lane Centers by the Los Angeles Department of Children and Family Services or the Los Angeles Probation Department. Each child served in the Residential Treatment Program shares the experience of having been abused, abandoned or neglected and receives an array of therapeutic services and enrichment programs. The agency operates a residential treatment program for youth that have been placed in out-of-home care. These are children that have no one to care for them or their caregivers have been unable to provide them with adequate care. Therefore the juvenile court has assumed temporary or permanent custody of them. All youth accepted for placement are wards of the court who have been removed from parental custody due to abuse, exploitation, neglect, abandonment, delinquency or because their health and safety is in immediate jeopardy.

Locations Penny Lane continues to operate the original residential facility, The Witherbee Foundation Residential Living Center, which has the capacity for fifty adolescent females. In addition, there are ten Satellite houses located throughout Los Angeles County. Eight for males, two for females. Each home provides care and a home-like setting to six adolescents.

The Components and Structure of The Program To accomplish its purpose, Penny Lane implements a welldefined, therapeutically oriented program that incorporates the most individualized care, treatment and training possible. Inherent in each segment of the program is a balance of individual and group therapy, conjoint counseling, community involvement, education, vocational training and work experience directed toward accomplishing planned goals. The plan is based on well-defined objectives and methods to assess the child and his/her family. These objectives and methods involve assessment; planning; interventions aimed at meeting a child and family’s problems, needs and situation; determining whether the interventions are having the desired outcomes. The residential program must encompass the following:

Build from the client and family’s strengths not deficits or diagnoses.

An environment that is safe and welcoming to LGBTQ clients and families

The maintenance of the client’s identity and individuality.

A safe environment that is free of abuse, harassment or neglect.

An initial assessment of the client and family that assists in the development of a problem solving treatment plan that also identifies positive traits and is based on individual needs.

Conjoint therapy that broadens the scope and quality of care and works towards permanency planning.

Consistent and fair application of established limits.

Religious involvement for those who so desire. Acknowledgment of cultural and ethnic identity.

An informed and trained staff that functions in the best interest of the clients and families at all times.

A voice in the planning of activities, meals, free time and the program in general.

Recreational outlets that develop personal and team accomplishments, self-esteem and a healthy physical mind and body.

Appropriate community involvement that emphasizes community service, outreach and positive connections.

An effective, purposeful and ongoing liaison with other community based agencies, the general public and organizations that are designed to broaden the resources for each client placed in the residential program. An open and welcoming environment to all family members. We believe that all parents love their children.

Residential Aftercare Services Residential Aftercare Services includes short term case management for clients who are returning home from the Residential Program. The goal is to prevent recidivism and ensure a smooth transition home. The services are provided in the community and in the family’s home.

The target length of stay for clients is 6 months and the average length of stay is 5 months. The majority of Residential Clients return home to a family member after their stay with Penny Lane. Some go to a foster home and the rest go to Transitional Housing.

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Contact Cathy Blair Residential Program Director cblair@pennylane.org (818) 892-1112 x1421 Jerry Majewsky SAT House Program Director gmajewsky@pennylane.org (818) 892-3423 x1251 Amy Nearhoof Director of Intake anearhoof@pennylane.org (818) 892-3423

LBGTQ Advocacy and Training Program Goal The goal of the LGBTQ Advocacy and Training Program is to ensure the Penny Lane Residential, Vocational, Educational, and therapeutic programs are working in the best interests of each LGBTQ resident. The Program also ensures that each LGBTQ resident’s treatment progress is fairly, accurately, and professionally represented to outside entities including CCL, CSW, DPO, Attorneys, Judges, CASA’s, Parents and other parties concerned and authorized to be involved in the resident’s treatment. The LGBTQ Advocate and Trainer also advocates for any unique needs that a LGBTQ youth may have and provide training to residential staff and clients to ensure LGBTQ sensitivity and competency.

Clients Residential Clients and Penny Lane Staff

The Components and Structure of the Program

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Therapeutic Services The LGBTQ Support Group consists of 5-8 clients and is led by the LGBTQ Advocate and Trainer. The group

meets two to four times a month and members are selected by residential staff, social workers and therapists. Through activities such as group discussion, life planning, journaling and psych education (movies, literature and music). The LGBTQ support group assist clients with:

Building Healthy LBGTQ Identities Building Interpersonal Skills Healthy Boundaries Decision Making while in Placement Coming Out to Parents and Close Friends Building Interpersonal Skills Gaining Knowledge Around Gender versus Sexuality Understanding Healthy Love that doesn’t involve hyper sexuality Abstinence and Safe Sex Controlling Sexual Impulses and Expressing Attraction in Other Ways

Monthly LGBTQ Socials Once a month the LGBTQ Advocacy and Trainer holds a social for LGBTQ youth. These socials allow the clients to interact with each other while they take part in thought provoking and educational activities. Past socials have included movie screenings, dinner, artistic expression activities, LGBTQ history celebrations.

One-on-One Rehab Individual therapy for clients experiencing issues with:

Coming Out

Penny Lane Centers is proud to be a leader in supporting LGBTQ youth and families. The organization has built a strong reputation for working youth and their families who identify as LGBTQ. Penny Lane Centersâ&#x20AC;&#x2122; Annual EDGY Conference informs educators, social service and mental health professionals about dynamic and innovative practices proven to be most effective when working with the GLBTQ population. For more information see Page 64

Crisis Conflict Resolution Intervention

School Issues

Dress Code

Staff Training The LGBTQ Advocate and Trainer also conducts training for Penny Lane Staff to inform employees of best practices when working with LGBTQ youth. These trainings include new hire training, LGBTQ Brave Space Training and Quarterly Training for Staff.

Contact Megan Benton LGBTQ Advocate and Trainer mbenton@pennylane.org

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old. Penny Lane Centerâ&#x20AC;&#x2122;s FFA specializes in working with children and adolescents who are bilingual, Spanish/English, LGBTQ, and hard to place youth. Penny Lane foster parents are loving, dedicated, responsible individuals and families who open their hearts and their homes to children. Penny Lane welcomes the diversity of all families regardless of gender, race, age, marital status, ethnic background or sexual orientation.

Locations

Foster Family Agency Program Goal The main goal of foster care is to reunify children with their birth parents once they are able to provide a safe, loving environment for their child. Therefore, children may live in the foster home for a week, month, or possibly years. If the birth parents give up their parental rights or if it is determined by the court that the child cannot be safely returned home, the child may find a permanent family through adoption. The FFA program at Penny Lane Centers works to find safe loving foster homes for children while offering both the child and the foster parent a wide array of social, therapeutic and supportive services.

Clients

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All children in foster care have experienced separation from their biological families due to neglect, abuse, abandonment, domestic violence or other circumstances. The children are referred through the Department of Children and Family Services. Penny Lane foster children range in age from birth to 19 years

North Hills, Lancaster, Commerce and Orange County

Penny Lane Supportive Services for Foster Parents and Foster Children Classes in English and Spanish Penny Lane receives calls from the Department of Children and Family Services to place both English and Spanish speaking children into foster homes. We pride ourselves in our bilingual staff, and we offer foster parent trainings in both English and Spanish Penny Lane has an On-Site Mental Health Clinic Many children are court-ordered to receive counseling upon entering the foster care system. Penny Lane has psychiatrists and therapists on-site so that Penny Lane foster parents do not have to search for mental health services on their own. See Page 45

24 Hour Support Penny Lane foster parents are able to access support from Penny Lane staff 24/7. If there is ever an emergency after office hours or on the weekend, parents will receive assistance immediately. Tutors Penny Lane provides tutors at no cost for children who need extra help in school. Penny Lane offers abundant academic resources including educational toys, books, computers, arts and crafts, etc. See Page 41

Emancipation Services and Transitional Housing When foster children turn 18 and “age out” of the foster care system, Penny Lane offers life skills programs and transitional housing for those children who want to live independently but cannot yet support themselves. See Page 37

Additional Services and Activities Penny Lane has holiday parties, picnics, barbeques, family outings, foster parent appreciation events, Foster Parent of the Month awards, free continuing education classes, etc.

Adoption Services Permanent placement is a priority for the Department of Children and Family Services. Penny Lane is licensed to aid foster parents in the adoption process. We provide assistance for independent and agency adoptions. See Page 21

Frequently Asked Questions

Reimbursement Penny Lane provides all foster parents with a monthly stipend to cover the costs of the child in their home. Each child is also covered under Medi-Cal for doctor/dentist appointments. Penny Lane waives all fees for services provided to foster/adopt parents including training and adoptive services. Monthly Reimbursement Rates Age

Amount

0-4

$840

5-8

$900

9-11

$940

12-14

$960

15-20

$1000

MTFC

$2400

ITFC

$2100

Whole Family Foster Home

$200 (extra)

Is there an age requirement to become a Penny Lane Foster Parent? Prospective parents must be at least 21 years old. There is no maximum age limit, however a prospective parent must be able to do the work of fostering which can be arduous at times. How big do homes need to be? Prospective parents will need enough space (house or apartment) to accommodate no more than 2 children per bedroom including State their own children. Do Foster Parents need to be able to drive?

Mandated Requirements to Become a Foster/Adopt Parent

1. Complete 30 hours of Professional Parent Training classes 2. Obtain the following paperwork for each adult in your home Fingerprints Clearances Criminal Record Statement California Driver’s license 3 Year DMV Printout Auto Insurance First Aid and CPR Certificates Water and Safety Certificate (if there is a pool or spa in the home) TB Test Do Foster Parents need to own a Physical Exam home? Home Owner’s or Renter’s Insurance Other documents provided in training No, home ownership is not 2. Home Inspection necessary and there is no mini3. Home Study (Family Psycho-Social Assessment) mum income requirement, other

Yes, the certified foster parent must be able to drive. The children must be transported to various appointments. Parents need a car at their disposal.

that showing that your income

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covers family expenses.

Intensive Treatment Foster Care (ITFC) Program

Do Foster Parents make money?

Penny Lane Centers’ ITFC Program is an alternative to group home or residential care. Children in this program commonly have a history of self-destructive behavior, verbal and physical aggression, and other challenging behaviors. These issues often originate from extreme neglect, developmental complications, or physical/ sexual abuse. ITFC offers a stable and supportive, family-based program for these children. Each child’s treatment is outcome specific and involves intensive counseling, in home and community based services, education, behavioral instruction, and a comprehensive treatment plan. Penny Lane Centers’ goal is to create a positive and successful environment in which the child can steadily develop and progress. ITFC parents must meet the regular foster parent requirements and receive specialized training. ITFC parents also receive a significantly higher stipend than regular foster parents.

The reimbursement foster parents receive is for the needs of the child. Any money left over after the foster parent has generously provided for the child is theirs to keep. Do the Foster Children ever become available for adoption? Yes, Penny Lane offers adoption services. However, the initial goal for foster children is to be reunified with their birth family. Once the parental rights have been terminated, the child becomes available for adoption. See Page 21 How many children can be fostered at once? Certified Foster Parents can have up to 6 children in their home, including their own children. For new foster parents, the maximum number of children is 2 as they learn about the process of fostering. Can current foster parents with other agencies also foster with Penny Lane? No, foster parents may only take part in one agency. Foster parents may transfer from other agencies. This process can begin with speaking to a recruiter/trainer who will discuss the foster parents’ circumstances and follow the established protocol. Penny Lane Centers does not certify homes with day care. Can Foster Parents work full time? Many current foster parents work, but it is not easy. There is no extra money provided for daycare and the foster parents must be available to take the children to various appointments. Parents who have rigid schedules or little support network, will find it harder to foster.

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Multidimensional Treatment Foster Care (MTFC) Program Penny Lane Centers’ MTFC program is an Evidenced Based Practice which was designed by the Oregon Social Learning Center and has been strictly evaluated and found to be highly effective. MTFC allows children to be in a home environment who would otherwise be placed in a group home or residential facility. The children range from aged 12 to 18. The goal of the program is to decrease disruptive behavior in the children. Children are expected to be reunified with their birth families after 6 to 9 months with the MTFC family. MTFC parents must meet the regular foster parents requirements and receive additional specialized training. The must be actively involved in the child’s life, attend assistance meetings weekly, and provide information every day for the Parent Daily Report, which is sent to and assessed by the treatment team to ensure correct program implementation. MTFC parents will also have access to program staff 24 hours a day/7days a week. MTFC parents are paid a significantly higher stipend than regular foster parents.

Contact Antelope Valley Trisha Stewart, MFT Regional Director tstewart@pennylane.org (661) 274-0770 x2516 Antelope Valley Sylvia Duarte Community Resource Coordinator sduarte@pennylane.org (661) 274-0770 x2503 Commerce Charito Carrillo, LCSW Social Worker Supervisor FFA ccarrillo@pennylane.org (323) 318-9960 Orange County Amelia Ramirez, MSW Community Social Worker Liaison amramirez@pennylane.org (661) 274-0770 North Hills Laurie Rein, MFT Adoption Program Manager lrein@pennylane.org (818) 894-3384 x1235 North Hills Monica Smith Regional Director msmith@pennylane.org (818) 894-3384 x1291

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An adoptive parent is someone who is currently interested in adopting a child that is currently in the foster care system. Penny Lane welcomes the diversity of all families regardless of gender, age, marital status, ethnic backgrounds, or sexual orientation.

Locations North Hills, Lancaster, Commerce and Orange County

The Components and Structure of Program

Adoption Program Program Goals Penny Laneâ&#x20AC;&#x2122;s adoption program offers services to prospective adoptive parents including training, completion of a home study, matching certified adoptive families with available children, and facilitating the adoption finalization. The families are continuously supported throughout the adoptive process.

Clients

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Adoptive children range from infants to teenagers and come from a variety of ethnic groups. Some are waiting with brothers and sisters. All children in foster care have experienced separation from their biological families and some have also faced physical abuse, neglect, sexual abuse, and exposure to drugs or alcohol.

Penny Lane is licensed by the state of California as a full service adoption agency to provide services to families including the required foster/adopt parent training, family assessments (home studies), placement of children, and assistance in the adoption finalization process.

Facilitating Adoptive Placement and Adoption Finalization

Referral for Post-Adoption Services

Precertification Training/ Education

Referral to Penny Lane Mental Health Services

Penny Lane Services Provided to Adoptive Parents

Matching Waiting Children with Prospective Adoptive Families

Recruitment/ Outreach for Adoptive Families Supervising Placements, Providing support and resources

Home Study/ Family Assessment

The time frame for the adoption process varies for each family. Some of the factors that impact the time frame include the type of child requested by the family, the family’s readiness to complete the required forms, documents, and interviews, and the family circumstances of the child waiting to be adopted. The average adoption takes between 1218 months.

Contact Antelope Valley Trisha Stewart, MFT Regional Director tstewart@pennylane.org (661) 274-0770 x2516

North Hills Laurie Rein, MFT Adoption Program Manager lrein@pennylane.org (818) 894-3384 x1235

Antelope Valley Sylvia Duarte Community Resource Coordinator sduarte@pennylane.org (661) 274-0770 x2503

North Hills Monica Smith Regional Director msmith@pennylane.org (818) 894-3384 x1291

Commerce Charito Carrillo, LCSW Social Worker Supervisor FFA ccarrillo@pennylane.org (323) 318-9960 Orange County Amelia Ramirez, MSW Community Social Worker Liaison amramirez@pennylane.org (661) 274-0770

State Mandated Requirements to Become a Foster/Adopt Parent 1. Complete 30 hours of Professional Parent Training classes 2. Obtain the following paperwork for each adult in your home Fingerprints Clearances Criminal Record Statement California Driver’s license 3 Year DMV Printout Auto Insurance First Aid and CPR Certificates Water and Safety Certificate (if there is a pool or spa in the home) TB Test Physical Exam Home Owner’s or Renter’s Insurance Other documents provided in training 2. Home Inspection 3. Home Study (Family Psycho-Social Assessment)

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makes a referral to the Family Preservation Program and the family volunteers to participate in the program. Locations Commerce, Santa Fe Springs, Lancaster and Palmdale

The Components and Structure of Program

Family Preservation Program Goals Family Preservation is implemented when problems in families are so severe that children may be at risk for removal from the home. The goal is to keep the family united by providing In-Home Outreach Counseling services that will assist, support, inform and educate the family.

Clients

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The Family Preservation Program is a collaborative effort between the Department of Children and Family Services (DCFS), Department of Mental Health (DMH), Probation and Penny Lane Centers.

The purpose of the Family Preservation Program is to:

Promote the safety and well-being of children and their families

Preserve family unity where children’s safety can be supported

Maintain permanency for children

Empower families to achieve or sustain independence and self-sufficiency

Enhance the support for the family within their community

Participants in the Family Preservation program are referred to Penny Lane Centers by DCFS. The families have had a child abuse hotline call made against them. These calls are investigated by DCFS. If allegations are founded, DCFS decides that the risk of harm to the child is moderate to high.

Multidisciplinary Case Planning Committee (MCPC) Meeting

Additionally, there are cases when children have recently been reunified with the parents/guardians after being detained by DCFS. The CSW (Children’s Social Worker)



The Committee consists of the family (clients), assigned CSW, IHOC (In Home Outreach Counselor), and Family Preservation Clinical Supervisor. A MCPC meeting is held when:



A Family Preservation case is assigned and opened with Penny Lane A parent signs a voluntary contract to participate in Family Preservation Services

 

A child’s safety or well-being in the home is of concern A child is to be reunified with their family/guardian

These meetings are held at a Penny Lane facility and allow the family equal partnership in assessing their family’s needs for services both in the community and at Penny Lane. Every 60 to 75 days all parties meet again to assess the family’s progress. This is done until the DCFS CSW determines that the case can be closed. After the family's needs are assessed, a full range of support services are provided. Families are typically seen in their home, which allows the behavioral, social and familial interaction patterns to be addressed as they occur.

Services Provided Include: 

In Home Counseling



Referral to Mental Health Services See Page 45



Case Management See Page 46



Medication Support See Page 46



Parenting Classes



Transportation



Anger Management



Emergency Housing



Teaching and Demonstrating



Emancipation Skills



Substitute Adult Role Model Services



Mommy and Me Classes

Contact Palmdale Maritza Hernandez Program Manager mhernandez@pennylane.org (661) 206-6295 x101 Lancaster Theresa Culver, LCSW Clinical Director tculver@pennylane.org (661)274-0770 x2520 Commerce and Sante Fe Springs Lilie Amezquita Program Manager lamezquita@pennylane.org (562) 906-2068 x106

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Wraparound

tifying their strengths as well as their needs. An essential component of the Wraparound program is developing individualized strategies to help families meet their needs and become less dependent on formal services. Penny Laneâ&#x20AC;&#x2122;s Wraparound services provide families the support needed to achieve stability and permanency and to avoid more institutionalized forms of care for children. Our community-based program utilizes teams and a family centered, strength-based philosophy to support families, helping them explore and develop natural support systems in their communities. Each family creates their own individualized plan according to their needs and goals. The Wraparound team advocates for and empowers each child and family to reach their goals and achieve self-sufficiency and independence.

Program Goals

Wraparound provides:

Increase safety, permanency, and well-being for all youth and families who participate in the Wraparound process.

Mental health rehabilitation services

Clients

Planning to address youth and family needs

The Wraparound Program provides community-based services to children who are coming out of level 12 and higher placements, probation camp, psychiatric hospitals, other locked psychiatric facilities, or children in danger of being placed in these facilities. Wraparound works with children ages 4 to 21. These youth are referred by DCFS, Probation and DMH. They come from a variety of ethnic and cultural backgrounds. We provide services to children with biological family units and children in foster care. Wraparound has a â&#x20AC;&#x153;no eject no rejectâ&#x20AC;? policy stating that we will accept any child deemed eligible for Wraparound services by our liaisons from DCFS, DMH, and the Probation department.

Case management services

Parent support and training

Crisis intervention and support Advocacy and life skills training

Wraparound Team Each child and their family enrolled in Wraparound are assigned to a team. The team consists of:

CFS

(Child and Family Specialist)

Offices Lancaster, North Hills and Commerce

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The Components and Structure of Program Wraparound is a planning process that assists families in iden-

Facilitator

Parent Partner

Facilitator The Team Leader who maintains consistent contact with County Social Workers, Probation Officers, school officials and other formal and informal family supports. They facilitate the frequent and individualized Child and Family Team planning meetings. They are also responsible for all paperwork requirements and making sure that the teams remain true to the Wraparound model.

Wraparound process in order to provide culturally competent services that are respectful of the families’ values, beliefs and situation.

Parent Partner

Strength-Based Family Centered Approach

The qualifications and role of the Parent Partner are unique to the Wraparound program. To be considered for the position, the Parent Partner must have had personal experience as the parent or primary caretaker of a child or children involved with Probation, the Department of Children and Family Services, the Department of Mental Health, or Regional Center. The caregivers of Wraparound clients can more easily connect and identify with these Parent Partners because of their shared experience. Trust and respect are key components of the success of Wraparound services. The Parent Partner has experienced the confusion, shame and fear associated with being in the system. They are excellent systems navigators and advocates for parents’ right.

Child and Family Specialists (CFS) The Wraparound CFS acts as a mentor, coach, teacher and the voice of the child. The CFS focuses on treating the entire system in which the child lives in, instead of focusing all treatment on the child. The CFS promotes an environment in which power struggles lessen as the clients begin to feel heard and understood. As needs are identified, the Wraparound team bands together with the families to develop strategies to meet those needs. For example, Wraparound teams have helped parents get to the doctor, find specialists, access food banks and set up bank accounts. The family remains involved in all aspects of the

The Wraparound teams are also available around the clock to assist all families and even our Wraparound clients in group home placements. The Wraparound program builds relationships with families and the community by being consistent and honoring our promise to never give up on a child.

The strength-based family-centered approach is what makes Wraparound so appealing to families who are struggling. The Wraparound team enters the homes of the clients focusing first on the strengths and the safety of the family. Wraparound teams are specially trained to not only be able to identify the families’ strengths but also to help the families utilize these strengths to create a highly individualized family Crisis Plan and Plan of Care that addresses the families’ needs and goals in all domains of family life. The teams are trained to guide the family through their moments of crisis and also join in their moments of success to cheer them on to future goals and achievements. Initially there is a great deal of handholding, but Wraparound teams begin working towards total independence from the system the moment they meet them.

Contact Lancaster Naomi Novak Program Director nnovak@pennylane.org (661) 266-4783

Commerce Nikki Thomas-Rhoden Program Director nrhoden@pennylane.org (323) 887-1917

North Hills Kristle Manuel Program Director kmanuel@pennylane.org (661) 892-3423

Denise McClain Director of Wraparound Services dmcclain@pennylane.org (661) 266-4783 x2230

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The Components and Structure of the Program

Permanent Supportive Housing Program Goals The Permanent Supportive Housing program offers clients a comprehensive and supportive program that provides stable housing with a wide array of services such as case management, transportation assistance, educational assistance, job placement, life skills training, mental and psychiatric health counseling, substance abuse counseling and treatment, and medical and dental assistance.

Locations North Hills

33 36

The Penny Lane Permanent Supportive Housing program provides each participant with a comprehensive program designed to help each homeless individual and/or family move toward the three Housing and Urban Development (HUD) goals of residential stability, increased skill or income level and greater self-determination. The participation of each client in the comprehensive services is determined by an initial and ongoing assessment which is outlined in an individualized long term case plan. Each participant works with their case manager to review on-going needs and progress after which they re-evaluate and adjust their goals appropriately. The treatment team assesses the participant for any mainstream programs they may be eligible for such as Temporary Assistance for Needy Families (TANF) for families who need income assistance or Social Security Income (SSI) for participants with chronic mental health disabilities. When a client is recognized as qualifying for mainstream benefits, the case manager assists the participant in completing the necessary forms, and helps schedule appointments. Depending on the need, the case manager can also transport the participant to their appointments. Permanent Supportive Housing clients face many barriers such as mental illness, unemployment, substance abuse and other obstacles that stand in the way of achieving full emotional and economic independence. The Program is designed to provide the necessary tools and resources for the participants to move toward their overall goal of selfsufficiency. This is done by establishing timeframes and encouraging participation in supportive services that are realistic and appropriate to each clientâ&#x20AC;&#x2122;s needs. The supportive services focus on:

Substance Abuse Counseling

Educational Assistance

Group or individual counseling is available 5 days a week to every client.

Clients are encouraged to obtain their high school diploma and to continue their education by attending college or vocational school in order to increase their skill level and broaden job market opportunities.

Employment Assistance This is an integral component of the program. Each participant meets with the employment specialist on a daily or weekly basis depending on the need. The employment specialist assists the participant with obtaining and maintaining employment. They receive vocational and career counseling and/or educational assistance. The employment specialist also provides skills assessment and conducts job search skills workshops. The employment manager works with the case manager to help identify participants who have issues in the work place such as a difficulty understanding instructions, experience anxiety, find the job monotonous, are unproductive or unsuited for the job.

landlord relationships, maintaining a clean and healthy environment, understanding utility bills and how to take care of themselves and their children emotionally and physically. See Page 38

Contact Lee Overson Job Coordinator loverson@pennylane.org (818) 892-3423 x1302 Sean Alred Program Manager salred@pennylane.org (818) 892-3423 x1272

Mental Health Assistance Participants receive help with understanding and dealing with their mental health issues through psychotherapy groups as well as medication support if necessary. See Page 45

Life Skills Classes and Workshops Participants are encouraged to attend weekly life skill classes and workshops that will improve their independent living skills set. Participants learn about everyday living skills such as time management, money management, nutritional health, accessing health care, tenant-

34 37

The Components and Structure of Program Three integrated elements work to meet the Transitional Housing programs goals: Apartment Subsidized by Penny Lane

Development of an Individualized Work Plan

Supportive Services and Life Skills Courses

Apartment Subsidized by Penny Lane

Transitional Housing Program Goals The Transitional Housing Program provides housing and supportive services to emancipated and homeless youth in order to help them develop the necessary skills to successfully transition to personal and economic self-sufficiency. Clients The Transitional Housing Program offers services to youth between the ages of 18 and 25 who are homeless or at risk of being homeless. Penny Lane’s Transitional Housing program fills a critical need for emancipated and homeless youth who have no temporary or permanent housing, financial resources or vocational skills to subsist. The lack of a family support system and a history of uncertainty makes it nearly impossible for these young adults to find stable housing. This population is too old to be eligible for Children’s Services, but not yet prepared to be completely independent.

37 40

Locations North Hills

Through collaborations with the Los Angeles Homeless Service Authority (LAHSA), the U.S. Department of Housing and Urban Development (HUD), and the Los Angeles Housing Department (LAHD), Penny Lane Centers has transformed dilapidated neighborhood buildings into beautiful, modern apartment complexes that provide a safe, drug-free, environment. Up to three transitioning youth occupy each apartment. Placing youth in nearby apartments enables them to continue to receive mental health services and supervision while they join the community. Program participants pay rent to Penny Lane which is eventually returned to the client to pay the deposits necessary for securing an apartment when the individual is ready to live independently.

Development of and Individualized Work Plan Each youth’s skills and strengths are assessed upon acceptance into the program and an individualized work plan is developed. Case managers, therapists and life skills coaches work together to maximize each youth’s existing strengths and ensure that personal and vocational goals, such as adhering to a work or payment schedule or reaching a personal development milestone, are met during the program. Youth in the program learn to become self-sufficient and to develop relationships with their peers and other community members.

TIP (Transition to Independence) Used in the Transitional Housing program The TIP system prepares youth and young adults with mental illness for their movement into adult roles through an individualized process, engaging them in planning their own futures, and providing developmentally-appropriate services and supports. The TIP model involves youth and young adults (ages 14-29), their families, and other informal key players in a process that facilitates their movement towards greater self -sufficiency and successful achievement of their goals. Young people are encouraged to explore their interests and futures as related to each of the transition domains: employment and career, education, living situation, personal effectiveness/wellbeing, and community-life functioning. The TIP system is operationalized through seven guidelines that drive practice-level activities with young people â&#x20AC;&#x201C; and provides a framework for program and community systems to support, facilitate, and sustain this effort. The TIP transition facilitators (staff) use core practices in their work with young people (e.g., rationales, social problem solving, in vivo teaching, prevention planning on high-risk behaviors), to facilitate youth making better decisions, as well as improving their progress and outcomes.

Supportive Services and Life Skills Courses Penny Laneâ&#x20AC;&#x2122;s two-year Transitional Housing program provides mental health services and job skills training in a structured program. The majority of program participants struggle with severe mental health disorders, including mood and anxiety disorders, behavior and psychotic disorders and a range of adjustment and learning disorders, all of which complicate their ability to transition to life on their own and maintain stable relationships and employment. The youth participate in weekly individual and group therapy sessions and life skills groups where they share their experiences and support each other in pursuit of personal goals.

Life Skills Courses Beginning and Advanced Cooking Class Instructs residents on the need to make use of food from the four basic food groups with menu planning and to be aware of the role that proper nutrition plays in good health. Teaches residents economical means of controlling their food budget and insuring meals are nutritional. Provides residents with a repertoire of cooking skills using a few complex recipes and how to identify and measure ingredients. Instructs residents in a thorough method for daily kitchen clean-up.

Time Management Provides residents with the tools needed to manage their time, expresses the importance of making and keeping appointments and being on time to appointments, meetings, class, etc.

How to Keep a Clean Living Environment Instructs residents on how to maintain a clean apartment by recognizing when housekeeping needs to be done and how to properly clean.

Pre-Employment Program Instructs residents on how to obtain and maintain employment. Teaches residents how to advance in a job and obtain salary raises.

How to Search For an Apartment Informs residents about various aspects of renting an apartment, including rental agreements, leasing, deposits, methods of comparison and other areas of concern when deciding whether to rent a particular apartment.

Money Management Teaches the residents the principles of budgeting, and how to work within the limitation of a monthly budget. Instructs residents in the procedure of operating a savings and checking account, how to write a check, and maintaining a check register. Instructs the residents in the procedures of paying bills on time.

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to do their homework and to ask for assistance as needed. Resource Room staff will assist with any subject pre-K â&#x20AC;&#x201C; College inclusive. Arts and Crafts The Resource Room holds a variety of arts and crafts supplies which allow clients to be artistic and creative.

Resource Room Program Goal To provide a safe and educational environment for youth to learn and participate in activities.

Clients Currently active clients and their families (legal guardians, siblings, cousins)

Locations North Hills

The Components and Structure of Program Tutoring The official tutoring program is run through FFA and funded by LACOE. Tutors cover all subjects. There is a referral form that can be filled out by a Penny Lane staff member of the parent requesting the service

Activities and Resources

41 44

Homework Assistance All clients are encouraged to come in to the Resource Room

Books There are hundreds of books available for clients to read at anytime. Every Thursday, the Resource Room supplies incentives for reading a set number of chapters or pages of selected books. Generally there are three levels of reading: High School/College, Grammar/Middle School and pre-k/2nd grade. Games The Resource Room also holds games for clients to play in groups.

Computers There are four computers available for clients and family use; however, there are stipulations in place that prioritize and limit their use:

Priority use of computers is for homework or employment services

Must have Resource Room staff permission to use computers

Must complete the â&#x20AC;&#x153;Word of the Day Challengeâ&#x20AC;?

20 Minute Limit (excluding homework/ employment research)

Violent or inappropriate games/videos (Shooting, fighting, killing, sexually implicit or explicit, and profane language, etc.) are not allowed.

Social media sites are not allowed.

Only 1 non-homework related page allowed for printing per person, per day, with Resource Room staff review.

Contact Mario de Obaldia Case Management Resource Specialist mdeobaldia@pennylane.org 818-892-3423 x1388

Adam Jennings Resource Center Monitor ajennings@pennylane.org (818) 892-3423 x1388

42 45

needs. Services maximize the natural supports that exist in the family and community. Family/significant others are viewed as partners and full participants in all aspects of planning, assessment and service delivery. The family’s/ significant others’ cultural, ethnic and linguistic needs are recognized as critical to providing services. Services are delivered in a coordinated, integrated and collaborative manner with other agencies. Services consider the age and developmental level of the client.

Dr. Rose Jenkins Clinic Program Goals Through a contract with the Department of Mental Health, Penny Lane provides a multi-faceted approach to the emotional wellness of residents. The highlights of this unique program include mental health services provided to clients in schools, foster homes, probation camps, group homes as well as the community.

Services are provided in the clinic or anywhere in the community either face-to-face or by telephone with the client or significant support persons.

Mental Health Services

Locations

Program Goal

North Hills, Antelope Valley and Commerce

Penny Lane’s Mental Health Services address a client’s psychiatric symptoms and the resulting impairments that interfere with their functioning at home, school and in the community.

The Components and Structure of Program

Services are provided under the Short-Doyle Medi-Cal Rehabilitation Option. The service delivery focuses on the client’s individual needs, strengths, choices and their involvement in service planning and implementation. The goal is to help the clients take charge of their life through informed decisionmaking. Services are based on the clients’ long-term goals and desired results from mental health services, their diagnosis, functional impairments, symptoms, disabilities, life conditions and rehabilitation readiness. Services focus on achieving specific measurable objectives and personal milestones to support the clients in accomplishing their desired goals.

Penny Lane embraces a system of care that considers the needs of the client and the family/significant others in providing the types and mix of services provided. Care is provided at a community level in the least restrictive and most normative environment appropriate to the child’s/adolescent’s

Locations North Hills, Antelope Valley, Commerce and Burbank

The Components and Structure of Program Services include assessment, client care/treatment plan development and monitoring, therapy, and rehabilitation. Therapeutic interventions focus primarily on symptom reduction as a means to improve functional impairments and rehabilitation interventions are aimed at restoring or maintaining a client’s daily living, community integration, social leisure, and personal hygiene skills. Mental health services are provided individually to a client, to a group of clients or to a family. These services also include contacts with a client’s significant support persons. Mental health services are provided in the clinic and in the community. Penny Lane has also specifically contracted to provide mental health services at schools located in the San Fernando and Antelope Valleys, the Barry J. Nidorf Juvenile Hall located in Sylmar and at the Challenger Youth Camp in Lancaster.

Case Management Services Program Goals Case Management Services are aimed at facilitating adaptive independent functioning through linkage with community resources.

services, evaluating the client’s progress and plan development. Case management services are provided in the clinic and in the community. Case management/brokerage services are provided to assist the client to access medical, educational, social, prevocational, vocational or other needed community services. Case management activities include but are not limited to inter-agency and intra-agency consultation, communication, coordination and referral, monitoring service delivery to ensure access to services, and monitoring the client’s progress. Case management/brokerage services also include placement services with activities that focus on locating and securing an appropriate living environment, locating and securing funding, preplacement visits, negotiation of placement contracts, placement and follow-up and accessing services necessary to secure placement. An initial case management assessment and reassessments are completed to determine need and to monitor effectiveness. Case management services are provided to one client or his/her collateral, or to a group of clients or collaterals. Case management services also include activities provided on behalf of a client, in the absence of the client or collaterals.

Locations

Medication Support Services

North Hills, Antelope Valley and Commerce

Program Goals

The Components and Structure of Program

Medication services support other psychosocial interventions that are aimed at addressing the client’s functional impairments. Medication support services include psychiatric assessment, prescribing medication, medication monitoring and medication education.

Specific linkages include financial, medical, educational, social, prevocational and rehabilitative resources. Case Management is also used to coordinate a client’s services through inter-agency and intra-agency consultation and communication. Other agencies that are frequently involved in the care of clients served by Penny Lane include the Department of Children and Family Services, the Probation Department, other foster family agencies, the Department of Public Services (GAIN) and group homes. Case Management also includes monitoring the service delivery to ensure access to

Clients These services are available to clients receiving mental health and/or case management services.

Locations North Hills, Antelope Valley and Commerce

46 49

The Components and Structure of Program Medication support services provide psychiatric assessment, medication, medication monitoring and medication education as a means to alleviate the symptoms of mental illness. Medications are monitored for efficacy, impact on functioning, side effects, particularly those due to dosage, levels or responses that interfere with the clientâ&#x20AC;&#x2122;s ability to engage in psychosocial services. Medication education is provided to the client and/or significant support persons. Medication education includes the name and description of the medication, dosage, route of administration, duration of medication therapy, special directions and precautions for self-administration, intended use and expected action of medication, common severe side effects, adverse effects, contraindications and how to avoid or respond to them, potential medication-food interactions and nutritional interventions or modified diets, techniques for self-monitoring and any other information relevant to a clientâ&#x20AC;&#x2122;s particular needs. Medication support services are provided to an individual client or their significant support persons.

Evidence Based Practices (EBPs) Penny Lane Centers is proud to offer nine Evidenced Based Practices (EBPs) aimed at providing our clients with high quality, research-based interventions designed to ensure that youth and their families reach their highest potential. These 9 EBPs target a range of issues including: family conflict, parenting challenges, anxiety, depression, substance abuse, trauma, attention difficulties and disruptive behavior. Our well trained, culturally competent staff are dedicated to delivering these short-term practices with the utmost care and respect for the well-being and success of our clients and families.

1 Functional Family Therapy (FFT) 2 Aggression Replacement Training (ART) 3 Seeking Safety (SS) 4 Trauma Focused Cognitive Behavioral Therapy (TF-CBT)

5 Managing and Adapting Practice (MAP) 6 Families Overcoming Under Stress (FOCUS) 7 Positive Parenting Program (Triple P) 8 Transition to Independence (TIP)

47 50

9 Individual Placement and Support (IPS)

Functional Family Therapy (FFT) What is Functional Family Therapy (FFT)? FFT is a family-based prevention and intervention program for clients ages 11-18, at risk for and/or presenting with delinquency, violence, substance use, conduct disorder, oppositional defiant disorder, or disruptive behavior disorder. Often these youth present with additional comorbid challenges such as depression. FFT engages a family by addressing and reducing blame and hopelessness. These powerful emotions are used to activate a family to make the positive changes they desire by reducing negative behaviors and improving familial relationships. Families will learn to communicate and problem solve together so that success is maintained after the therapy is completed. Sessions are generally spread over a 3 month period and range from 8 to 12 one-hour sessions for ‘mild’ situations, and up to 30 sessions for families with more difficult situations. Sessions can be conducted in the home or in a mental health clinic setting and teach specific skills, including family communication, parenting, problem-solving, and conflict management. Family participation is required for this model. What are the desired outcomes? Reduced re-arrests and improved family functioning Who is appropriate for FFT? Youth ages 11-18 who experience the following:    

Association with delinquent peers Family management problems Pattern of high family conflict Youth with conduct and substance use/abuse problems

of chronically aggressive adolescents and children. The program incorporates three specific interventions:  Skill-streaming to teach social skills  Anger-control training to train how to respond to angerprovoking experiences  Training in moral reasoning to enhance youths’ sense of fairness and justice towards other Children ages 6-11 can participate in the Skill Streaming component to improve social skills. Youth ages 12-17 benefit from participation in all three modules. The program uses repetitive learning techniques to teach impulse and anger control and the use of more appropriate behaviors.. ART is a 10-week program with groups meeting weekly. ART can be provided in schools, juvenile justice settings, and community mental health clinics. Caregiver participation is not required, but is helpful for sustaining successful outcomes. What are the desired outcomes? Reduced impulsiveness , improved interpersonal skills and decreased recidivism Who is appropriate for ART? Children ages 6-11 that need assistance learning appropriate social skills and youth ages 12-17 who are aggressive and/or have the following risk factors:      

Pattern of high family conflict Family violence Poor parental supervision Associations with delinquent peers Mental health problems Life stressors

Aggression Replacement Training (ART) What is Aggression Replacement Training (ART)? ART is a multimodal intervention designed to alter the behavior

48 51

Seeking Safety (SS)



What is Seeking Safety (SS)? Seeking Safety is a present-focused treatment for adolescents (ages 13-19) with a history of trauma and substance abuse or other self-harm behaviors such as cutting, running away from home or eating disorders. The focus of Seeking Safety is to assist clients in discontinuing their self-harm behavior in order to be safe. Seeking Safety is a ‘topicdriven’ treatment, with 25 specific topics, that focuses on coping skills and psycho-education. Treatment is based upon core principles, including safety as the overarching goal. Seeking Safety is an early intervention evidence-based model that may be used as a stand-alone intervention, or with another treatment approach if one is available. The length of treatment depends upon the needs of the adolescent and the number of topics selected, but generally lasts from between 25-30 sessions. Caregiver participation is not required, but is helpful for sustaining successful outcomes. Treatment is also focused on four content areas: 1) cognitive, 2) behavioral, 3) interpersonal, and 4) case management. Specific treatment topics may include:        

Safety Boundaries Triggers Managing time Healthy relationships Asking for help Compassion Honesty

What are the desired outcomes?

49 52

Seeking Safety treatment topics are designed to help adolescents manage their negative emotions and physical reactions. Desired outcomes include:

 

Reduction in substance use Improvement in trauma (and negative) symptoms Improvement in overall functioning

Who is appropriate for Seeking Safety? Seeking Safety is designed for adolescents with a history of trauma (post-traumatic stress disorder) and substance abuse. Seeking Safety is appropriate for both males and females, can be provided in a variety of settings, including clinics and schools, and can be used in an individual or group format.

Trauma Focused Cognitive Behavioral Therapy (TFCBT) What is Trauma Focused Cognitive Behavioral Therapy (TF-CBT)? TF-CBT is a 12-18 session treatment program that addresses the needs of children/youth with symptoms of depression, posttraumatic stress, behavior problems or other problems related to traumatic life experiences. TF-CBT uses specific treatment modules each week designed for the child/youth, and the caregiver, to help the child/youth manage the negative symptoms created as a result of exposure to traumatic events.TF-CBT includes 12-18 structured sessions, including individual sessions for both child and caregiver. Each session focuses on a specific skill (such as relaxation, education, identifying and managing feelings) in order to assist the child in managing symptoms of distress about the traumatic event. The caregiver also learns these skills in order to to better understand the child/adolescent’s experience and support him/ her. Homework for both the child and caregiver is an important part of this model to help practice the skills learned during the session. Caregiver participation is essential in this early intervention model to assist the child/adolescent achieve successful outcomes.

the session. Parent/Caregiver participation is strongly recommended Who is appropriate for MAP?

What are the desired outcomes?     

Decrease symptoms of the trauma Decrease self-blame about the traumatic event Improve coping skills Improve caregiver-child relationship Improve safety and social skills

MAP is treatment program that addresses the needs of children/youth ages 3-21 with symptoms of depression, anxiety, behavior problems or traumatic stress.

Who is appropriate for TF-CBT? Children/adolescents ages 3-18, and their caregivers. Children/ adolescents who have experienced one or more traumatic events

Managing and Adapting Practice (MAP) What is Managing and Adapting Practice (MAP)?

Families Overcoming Under Stress (FOCUS) What is Families Overcoming Under Stress (FOCUS)? FOCUS is an 8 session skills training practice that teaches Military families practical skills to meet the challenges of deployment and return from combat by addressing emotional regulation, communication, problem solving, goal setting and managing deployment reminders.

The MAP system gives clinicians easy access to the most current scientific information on treatment approaches for anxiety, depression, disruptive behavior and traumatic stress for youth. By entering a client’s age and symptoms into an online database the therapist receives a list of the most effective interventions to use with each client. This allows the therapist to then create a customized treatment plan for each client targeting his/her most severe symptoms.

What are the desired outcomes?

As treatment progresses the therapist monitors how the client is responding to the therapeutic interventions by measuring symptom improvement. The therapist uses this information to continue to tailor the treatment approach to the client’s unique needs in order to maximize symptom reduction. Interventions vary for each client and can include individual, family and collateral sessions with caregivers. MAP treatment has no specified time limit . Length and pacing of sessions are flexible and individualized. Each session focuses on recommended interventions. Homework and role plays are an important part of this model to help practice/reinforce the skills learned during

Communication Family members learn to actively listen and respond to one another's concerns. They learn how to express feelings, talk to each other, and deal with deployment stress. Parents also learn how to address their children's concerns when they are worried about their parents' safety and/or their own safety.

Emotional Regulation Family members learn to better understand their emotions and a common emotional language to make it easier to communicate with one another. Parents learn skills to help them identify emotional reactions their children might have, such as being worried or sad.

Problem-Solving Families learn how to clearly define problems and implement effective solutions, as well as ways to handle to day-to -day challenges related to deployment, while recognizing

50 53

and building upon their existing strengths.

What are the desired outcomes?

Goal-Setting Families learn how to set and take steps towards achievable goals. Parents learn to work better as a team in parenting their children before, during, and after deployment.

    

Managing Deployment Reminders Family members learn how to develop a plan together to deal effectively with deployment and combat stress reminders.

Who is appropriate for Triple P?  

Positive Parenting Program (Triple P)



What is the Positive Parenting Program (Triple P)? Triple P is a multilevel system of parenting and family support strategies for families with children ages 3-16. Triple P promotes healthy personal and inter-personal interactions in children, and promotes positive and effective parenting skills in parents/caregivers. Triple P includes curricula for promoting positive parent-child relationships, encouraging desirable behaviors in children, teaching new skills and behaviors, and managing misbehaviors. Triple P maintains that simple routines and small changes can make a big difference in a family. Individual delivery of Triple P is designed to occur in 10 sessions. Group delivery is designed to occur in 8. Triple P addresses the cause of children's behavior problems, and helps caregivers develop methods to manage those behaviors. Triple P is designed as a 16-session program, including either individual sessions or group sessions. Triple P is an early intervention program to help children and parents learn new ways to manage behaviors and improve overall functioning. Caregiver participation in Triple P is required.

51 54

Reduce child’s behavior problems Improve parenting skills Manage stress Improve communication skills Set appropriate goals

Parents and caregivers of children ages 3-16 years. Parents and caregivers of children exhibiting behavior difficulties such as defiance and opposition Parents and caregivers of children at risk for maltreatment

Transition to Independence (TIP) Used in our Transitional Housing Program (Page 37) The TIP system prepares youth and young adults with mental illness for their movement into adult roles through an individualized process, engaging them in their own futures planning process, as well as providing developmentally-appropriate services and supports. Who is appropriate for TIP? Youth and young adults ages 14-29, their families, and other informal key players What are the desired outcomes? The TIP model facilitates the client’s movement towards greater self-sufficiency and successful achievement of their goals. Young people are encouraged to explore their interests and futures as related to each of the transition domains: employment and career, education, living situation, personal effectiveness/ wellbeing, and community-life functioning. The TIP system is operationalized through seven guidelines that drive practicelevel activities with young people – and provides a framework

for program and community systems to support, facilitate, and sustain this effort. The TIP transition facilitators (staff) use core practices in their work with young people (e.g., rationales, social problem solving, in vivo teaching, prevention planning on high-risk behaviors), to facilitate youth making better decisions, as well as improving their progress and outcomes.

Individual Placement and Support (IPS)

supports to maintain employment continue as long as consumers want the assistance. 

Consumer preferences are important. Choices and decisions about work and support are individualized based on the person's preferences, strengths, and experiences.



Benefits counseling is part of the employment decisionmaking process. Personalized benefits planning and guidance help consumers to make informed decisions about job starts and changes.

What is Individual Placement and Support (IPS)? Used in our Cal-Works Program (Page 54), IPS is a supported employment EBP which provides the help needed to work successfully at competitive jobs. This model has consistently proven to be more effective than traditional approaches in helping people achieve and maintain employment.

Contact Karina Shokat-Fadai, MFT EBP Clinical Manager KS-Fadai@pennylane.org (818) 892-3423 ext 1412

Who is appropriate for IPS? Adult Clients with mental illness who are seeking gainful employment What are the desired outcomes? The core IPS principles are as follows: 

Supported employment is integrated with treatment. Employment specialists coordinate plans with the treatment team: the case manager, therapist, psychiatrist.



Competitive employment is the goal. The focus is community jobs anyone can apply for that pay at least minimum wage, including part-time and full-time jobs.



Job search starts soon after a consumer expresses interest in working. There are no requirements for completing extensive pre-employment assessment and training, or intermediate work experiences



Follow-along supports are continuous. Individualized

52 55

Therapeutic Behavioral Services (TBS)

dren and youth to succeed in their current environment.

Program Goals

TBS is designed to help children, youth, parents, and caregivers manage challenging behaviors utilizing short-term interventions to achieve measurable goals based on the needs of the child or youth and family. TBS is never a standalone therapeutic intervention. It is used in conjunction with other mental health services, and can make the difference in adverting the need for higher level of care or helping a child make a successful transition to lower level of care.

The goal of TBS is to help children remain in his/her home and avoid being placed in a higher level of care such as a residential treatment facility or assist children to transition to a lower level of care such as a foster home or biological home.

Clients TBS is available to children and youth under age 21 who have serious emotional challenges and are covered by full scope Medi-Cal. They must also meet one of the following criteria:

Child/youth is placed in a group home facility of RCL-12 or above or in a locked treatment facility for the treatment of mental health needs

Child/Youth is being considered by the county for placement in a facility as described above

Child/Youth has undergone at least one emergency psychiatric hospitalization related to his/her current presenting mental health diagnosis within the preceding 24 months

Child/Youth has previously received TBS while a member of the certified class.

Child/Youth is at risk of psychiatric hospitalization

Locations North Hills and Antelope Valley

The Components and Structure of Program

53 56

Therapeutic Behavioral Services (TBS) is a one-to-one, shortterm, behavioral mental health intervention. TBS can help children, youth, parents, caregivers, foster parents, group home staff, and school personnel learn new ways of reducing and managing challenging behaviors, as well as strategies and skills to increase the kinds of behaviors that will enable chil-

This short-term service focuses on the child’s strengths while changing the behavior of the child. TBS works with the child and their caregiver to address behaviors that jeopardize the child’s placement. The program works in conjunction with the child’s caregivers and mental health treatment team to develop and implement plans that improve a child’s behavior. Increasing alternative adaptive behavior which allows children/youth to be successful in their current environment is a main focus.

Family Preservation Mental Health Service These specialized mental health services, which are provided at our Lancaster site, focus on preventing the removal of children, who are under the jurisdiction of the Juvenile Dependency Court, from their homes. The Multidisciplinary Case Planning Committee (MCPC) refers families who meet the criteria established by the Department of Children and Family Services and who are in need of mental health services. Families are typically seen in their home, which allows the behavioral, social and familial interaction patterns to be addressed as they occur. Group services are also offered to families, parents and their children. Case management and advocacy is provided on behalf of the child and their family, as needed, to assist with linkage with other community services. Medication support services are available to all clients in the program. See Page 25

School Based Mental Health Services Penny Lane Centers provides mental health services for 13 schools. All schools are located in the San Fernando Valley and are within LAUSD district. An MOU is agreed upon with LAUSD and Penny Lane and each school signs a Site Delivery Application/Plan that is signed by the Principal or his/her designee agreeing to have mental health services provided on their campuses . The Principal designates a point person on campus that will obtain consents from parents and complete referral forms for Penny Lane . The referrals will then be forwarded to Penny Laneâ&#x20AC;&#x2122;s intake coordinator who will review the referrals with their supervisor and assign the clients according to urgency and modality. Clients from school referrals can also be seen here at Penny Lane or in their homes depending on the needs of the client and the services (EBPs) being provided.

Crisis Intervention Services Crisis intervention services are provided to clients that appear to be at imminent risk of suicide, hospitalization, or having to be placed at a higher level of care. Clinical and psychiatric staff are available 24 hours/day for providing this service. Clients, caregivers, staff and other concerned parties can call the clientâ&#x20AC;&#x2122;s therapist immediately via cell phone in such situations.

CALWorks Program Goals The local GAIN office refers adult clients who have mental health needs that are interfering with their ability to be gainfully employed. A focus is placed on addressing these work related mental health needs. Case management and/or medication support is also provided as needed. The CalWorks Program utilizes the Individual Placement and Support (IPS) Evidence Based Practice (See Page 52). IPS is a supported employment EBP for adult clients with mental illness who are seeking gainful employment. IPS provides

the help needed to work successfully at competitive jobs. This model has consistently proven to be more effective than traditional approaches in helping people achieve and maintain employment.

Juvenile Justice Penny Lane is one of several contractors participating in a private-public, collaborative, multi-agency intensive mental health program with the Department of Mental Health (DMH) and other DMH contractors. The program is located at the Barry J. Nidorf Juvenile Hall, 16350 Filbert Street, Sylmar, 91342. The satellite mental health program serves new detainees, seriously emotionally disturbed Medi-cal eligible juvenile probationers who are being detained while on Suitable Placement Orders, and those who are detained and have not yet been adjudicated. In addition to on-site services, families of the detainees may receive collateral services either at the Hall or in the community. Upon discharge from the Hall, the youth are referred and linked to mental health services in the community to ensure a continuum of mental health care. Penny Lane may provide these services, or refer to other mental health organizations in the community. The broad array of mental health interventions to be provided to youth and their families through the satellite program includes, but is not limited to, individual, group and family therapy, substance abuse counseling, and case management. Other on-site services, such as psychological testing, medication support, crisis management and multi-agency program oversight, fall under the purview of DMH and are consequently provided by DMH. Referrals of youth meeting the target population are made to Penny Lane by DMH staff located at Nidorf Juvenile Hall. Confidential client files are retained on-site at Penny Laneâ&#x20AC;&#x2122;s Juvenile Hall satellite clinic until the youth is discharged.

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Penny Lane adheres to all documentation and other ShortDoyle/Medi-Cal Rehabilitative requirements. To the extent possible, Penny Lane also participates in discharge planning, case presentations and team meetings related to services provided to the youth assigned to Penny Lane staff.



Contact

Caryn May North Hills Regional Director cmay@pennylane.org (818) 892-3423 x1240 Michael Morellino Commerce Regional Director mmorellino@pennylane.org (323) 318-9960 x125 Jennifer Lane Lancaster Regional Director JLane@pennylane.org (661) 266-4783 x2238

Clinical Records Purpose Clinical Records maintains and updates all records and charts for the clinic and ensure all HIPAA Privacy Standards are being met. Clinical Records also determines client’s eligibility and reconciles rejected claims.

 

Chart and document request Clinical Records Secretary stationed in the records room EXYM and Billing Vardui Vardanyan Clinical Records Supervisor VVardanyan@pennylane.org (818) 892-3423 ext. 1362

Quality Assurance Purpose The Quality Assurance Department is compliance-driven, and serves to ensure that Penny Lane Centers is operating with high quality standards to provide high quality healthcare services.

Functions  

Functions   

55 58



Assist clinic staff with requests for information Maintain client charts Verify Medi-Cal eligibility Maintain client and billing information in internal billing system and DMH Integrated System

Provide front office coverage, as needed Reconcile denied and rejected claims from Penny Lane Centers’ internal billing system, the county, and the state. Determine client’s eligibility at the time of referral and on a monthly basis.

   

Ensure that all chart documentation is accurate and in compliance with DMH standards Ensure the quality improvement in the clinic program by conducting chart audits and making sure that corrections are made in a timely manner Run task/needs reports Review cycle documentation Tracking resubmissions Gather statistical information as needed/requested.

56 59

Fund Development

59 62

Functions    

Purpose



To create and implement a strategic approach to fundraising by building organizational capacity and sustainability for the financial well-being of the organization. Strategies include managing major gifts, corporate donations, grant solicitation, and in-kind resources for the organization as well as recruitment and retention of donors. The Development Department approaches fundraising in a way that develops reliable sources of income that will sustain the organization through the realization of its long term mission and vision. Fund Development works to build relationships with people and other organizations that in turn will support Penny Lane. The Department creates visibility for the organization through marketing materials, social media, Penny Lane’s website and traditional news media outlets.



Provide marketing materials to enhance organization’s image and promote fundraising program Identify potential contributors and supporters Special events planning such as galas, auctions, variety shows, comedy shows, grand openings and toy drives Capital campaigns Solicitation drives for pledges of ongoing support from individuals, corporations, and foundations Through P/R and social media, Fund Development informs potential contributors of the special needs of Penny Lane Centers and encourages individuals, corporations, and foundations to contribute through in-kind gifts and employee giving programs Research public and private grants to identify other sources of funding for research, community service, or other projects.

The Mentoring Program, Volunteer Program, Grant Writing Program, and Marketing are all under the auspices of the Fund Development Department.

Mentoring Program Program Goal The Mentor Program matches highly trained and motivated adult mentors with youth residing at the Main Penny Lane Campus, those living in the eight satellite homes, Mental Health clients, FFA clients and transitional clients. Mentors provide general guidance and support, promote personal and social responsibility, improve academic performance, discourage use of illegal drugs and firearms, involvement in violence, and other high risk activities, reduce juvenile delinquency and gang participation and encourage participation in services and community activities.

Clients Penny Lane Centersâ&#x20AC;&#x2122; Mentoring Program serves youth, ages 6 to 24 who are in need of emotional support and/or at risk of failing and/or dropping out of school or becoming involved in delinquent behavior, including gang activity and substance abuse.

that include living in foster families, group homes and other institutional settings. Some have been homeless and many have lived in poverty. Regardless of these significant experiences, their hopes and dreams do not differ from any other youth. They want to believe in themselves, live independently, have job options and a social support network. Their ability to obtain positive outcomes relative to long-term self-sufficiency is frequently complicated by the absence of a supportive, caring adult.

Past Mentoring Events have included: The Science Center Museum of Tolerance Gentle Barn Bowling Photography Boxing

Penny Lane mentors are caring individuals from all walks of life who dedicate a few hours each week to serve as a positive adult role model for a Penny Lane child. Mentors are carefully screened and trained and have the support of Penny Lane staff and Penny Laneâ&#x20AC;&#x2122;s Mentor Program Manager to address questions or concerns. Penny Lane mentors find that the sometimes uncertain path to developing a relationship with a Penny Lane child becomes a rich and rewarding experience.

Contact Locations North Hills and Lancaster

The Components and Structure of Program

Amy Fernandez, MA Mentor Program Manager afernandez@pennylane.org 818-892-3423 x1285

Penny Lane Centers residents have complex and varied histories

60 63

Volunteer Program

Grants Program

Program Goal

Penny Lane continuously applies for public and private funding sources to sustain its programs and fund new ventures. Under the purview of the Fund Development & Grants Manager, the Grants Program works in conjunction with all other departments to assess their needs and research opportunities. The Grants Program is essential for continuing partially or unfunded programs such as Transitional Housing and the Mentoring Program.

Penny Lane volunteers support the organization by providing administrative, fundraising, and staffing support. Volunteers also assist Penny Lane with activities and events for clients. Penny Lane volunteers are carefully screened and trained and are drawn from the local community.

The Components and Structure of Program Event Planning Help with all aspects of event planning Office Assistance Office duties include data entry, filing, mailings, donation gathering and distribution, etc. Fundraising Support Penny Lane with a donation, sponsorship, silent auction item or event attendance. Special Friends Penny Lane staff work directly with boys and girls in our Residential Program, providing guidance, stability, and encouragement. Duties include a 1-2 month commitment, 2-3 phone calls per week, Penny Lane sponsored outings, and occasionally dinner or game night.

Contact L. Dianne Kennedy, MA Lkennedy@pennylane.org 818-892-3423 x1221

61 64

Contact

Bill Shepard, MBA Fund Development & Grants Manager bshepard@pennylane.org 818-332-8282

Marketing Department Penny Lane Centersâ&#x20AC;&#x2122; Marketing Department is responsible for developing marketing tools such as flyers, programs, brochures, web content, newsletters and social media campaigns. These marketing efforts are carried out with the intention of building awareness, raising additional funds and establishing new contacts and donors within the community. Contact

Cameron Cline ccline@pennylane.org 818-332-8330

Human Resources Purpose The mission of the Human Resources department is to provide an organizational framework to recruit, select, classify, compensate, develop and reward Penny Lane’s diverse workforce, while ensuring an environment that optimizes productivity, efficiency and effectiveness.

Functions Benefits Manager  Leave of absences  Employee wellness  Ergonomic evaluations  Employee safety Employee Records Coordinator  Personnel files  Human Resources Information System (HR Online)  Tracking systems Employee Relations Manager  Employee relations  Compensation  Employee climate surveys  Performance management  Employee recognition Recruitment Manager  Job requisitions  Recruitment strategies/advertising

 

Applicant processing Employee referrals

Human Resources/Workers’ Compensation Coordinator  General HR questions  Work related injuries (declines, first aids and recordable injuries)

Contact Beverly Morrissey Benefits Manager BMorrissey@pennylane.org Helen Ostrovsky Employee Records Hostrovsky@pennylane.org (818) 892-3423 x1203 Ronetta Gandy Recruitment Manager RGANDY@pennylane.org (818) 332-8204 x1204 Sandra Dominguez-Cerritos Human Resources/Workers’ Compensation Coordinator SDominguez-Cerritos@pennylane.org (818) 892-3423 x1202

62 65

Fiscal Department

IT Department

Purpose Oversee the income and expenditures of Penny Lane and all associated organizations. Ensures that monies are available for upcoming capital projects and ongoing expenses. Complies will all federal, state and local accounting guidelines in the recording and reposting of information to various governmental agencies.

Functions     



Oversight of the computer system which affects all employees of the agency

Functions   

Review and process all purchase orders and invoices for timely and accurate payment Receives and deposits all funds to various bank accounts Reconciles all bank accounts monthly Provides financial reposts as requested be internal and external parties Review and processes all payroll information including but not limited to timecard review, mileage reimbursements, deductions for fringe benfits, net check calculation and production of payroll documents Inputs journal entries and non-cash transaction as directed by the CFO

Contact

Purpose

Anna Arlukiewicz Accounting Manager anna@pennylane.org (818) 892-3423 x1212

Laura Estrada Assistant Accounting Manager laura@pennylane.org (818) 332-8211 x1211

Lacey Girch Accounting Clerk lgirch@pennylane.org (818) 892-3423 x1296

Leticia Perez Accounting Clerk lperez@pennylane.org (818) 892-3423 x1320

 

Fixes computer related issues Purchases, formats, and puts new computers on the floor Responsible for the printers/copiers and functionality in conjunction with the copier contractor Researches and implements changes to the overall IT structure within the agency Services approved computer related programs

Contact Wayne Castillo Director of Technology WCastillo@pennylane.org

Business Development Purpose Research and present possible business opportunities to Penny Lane’s Executive Management Team. Evaluated and approved possible venture are then further researched and coordinated by the Business Development Manager to fruition.

Functions  

 

Oversees the EDGY Conference by chairing the planning committee and executing the conference Utilizing a project management approach, special projects are assigned to Business Development Manager by the CFO Researches possible business ventures for Penny Lane and Abbey Road Meets with department heads to implement approved expansion opportunities

Annual EDGY Conference EDGY stands for “Embracing the Diversity of GLBTQ (Gay, Lesbian, Bisexual, Transgender, Questioning) Youth and Families.” The conference is a powerful, one day event, dedicated to informing educators, social service and mental health professionals about dynamic and innovative practices proven to be most effective when working with the GLBTQ population. EDGY brings to light the unique problems that GLBTQ youth face in the child welfare and probation system. EDGY discusses how

government agencies, social service and mental health professionals, community and family members can create a child-centric wheel of support through initiatives, education, and enlightenment.

Contact Cameron Glasgow Business Development Manager cglasgow@pennylane.org (818) 892-3423 x1209

2009 General GLBTQ Information

2010 Religious Based Issues in the GLBTQ Community

2011 Issues Facing the Transgender Community

2012 Creating a Safe Space

64 67

Properties Transitional Housing for Emancipated Foster Youth Abbey Road’s portfolio includes properties which support Penny Lane Centers’ Transitional Housing Program for emancipated foster youth. The goal of transitional housing is to help transition-age youth (TAY) become independent and self - sufficient. The two-year housing program teaches transition -age youth (TAY) life skills while supporting them through a range of services. See Page 37 Permanent Supportive Housing

Abbey Road is a 501(c)(3) nonprofit organization founded in 2009 to acquire, develop, own, manage, and operate affordable housing for families supported by Penny Lane Centers, a California nonprofit corporation. Abbey Road’s mission is to foster hopes and dreams by developing safe, affordable housing environments for children, adults, and families, to build brighter futures and strengthen communities. Abbey Road and Penny Lane Centers’ shared executive leadership allows for a seamless collaboration between the two organizations. This integration imparts over 40 years of experience and relationships developed while serving foster youth and at-risk families in the Los Angeles area.

65 68

Abbey Road designs high-quality, affordable developments to house and support low-income families, emancipating foster youth, and homeless individuals participating in Penny Lane Centers’ Permanent Supportive Housing Program (PSH). Combined, Abbey Road’s developments and Penny Lane Centers’ supportive services provide a safe, nurturing environment for its residents which are vital to ensure long-term success. See Page 33 Design Principles Abbey Road utilizes a community-based design process, grounded in the belief that a variety of perspectives from all stakeholders result in a higher-quality product. Sustainability is a key design principle at Abbey Road. Green development strategies and environmentally-friendly systems

help ensure long-term sustainability and improve the quality of living environments. A second key design principle is community building. Common spaces are specifically designed to encourage interaction and build community among residents. Community Partners Los Angeles City & County Los Angeles Police Department (LAPD) Los Angeles Fire Department (LAFD) Los Angeles Housing Department (LAHD) Los Angeles Community Development Commission Housing Authority of the City of Los Angeles (HACLA) Corporation for Supportive Housing (CSH) Meet Each Need with Dignity (MEND) The Coordinating Council for Runaway and Homeless Youth The Community Police Advisory Board The Neighborhood Watch North Hills East Neighborhood Council Youth Build Pacoima Beautiful A Community of Friends Tarzana Treatment Center Los Angeles Housing Partnership (LAHP) HCHC (Hollywood Community Housing Corporation)

Board of Directors Ivelise Markovits, President Founder of Abbey Road and Penny Lane Centers Annick Hamon, L.L.B., Vice President Retired Lawyer and former LAHD Housing Director Sylvia Ruiz, Secretary Retired Business Owner Deborah Kerr-Orlik Insurance and Risk Management Broker

Contact Nuccio Patti Property Development Manager Nuccio@pennylane.org (818) 892 - 3423 X 1422

Key Personnel Ive Markovits, President Bernie LaFianza, Director of Finance Nuccio Patti, Property Development Manager

66 69

North Hills

Food Banks 8. Mid-Valley Senior Center-Valley Food Bank (818) 892-0892

Resource Map

8801 Kester Ave., Panorama City, CA 91402 9. North Valley Caring Services, Inc. (818) 891-0481 15453 Rayen St., North Hills, CA 91343 10. Our Lady of Peace Catholic Church (818) 894-1176 15444 Nordhoff St., North Hills, CA 91343

Veterans Services 11. Veterans Affairs Sepulveda Ambulatory Care Center (818) 891-7711

Bus Route

16111 Plummer St., North Hills, CA 91343

Boundary 16

12. Sepulveda VA Outpatient Clinic (818) 891-7711

16112 Plummer St., North Hills, CA 91343

Health and Mental Health 13. Mission City Community Network (818) 895-3100 21

1 2

7 17

15206 Parthenia St., North Hills, CA 91343 14. Mission Community Hospital (818) 787-2222 14850 Roscoe Blvd., Panorama City, CA 91402 15. Positive Alternatives For Youth (818) 895-5135 14418 Chase St., Ste. 205, Panorama City, CA 91402 16. Cocaine Anonymous Helpline-Los Angeles (310) 216-7727 9100 Sepulveda Blvd. Suite 218, Los Angeles, CA 90045 17. Reseda Substance Abuse Treatment Center (818) 895-5002 8745 Parthenia Pl. Unit 4, North Hills, CA 91343 18. El Proyecto Outpatient Drug Services (818) 895-2206 9140 Van Nuys Blvd., Ste. 211, Panorama City, CA 91402

Public Safety 19. San Fernando Valley Parole Office (818) 894-9181 8737 Van Nuys Blvd., Panorama City, CA 91402

Community Groups 20. Panorama City Farmer’s Market 6 22

Social Services 1. Penny Lane Centers (818) 894-3384 15305 Rayen St., North Hills, CA 91343

2. LA County DCFS– San Fernando Valley (818) 895-0229 15259 Gresham St., North Hills, CA 91343

3. Communities in Schools– San Fernando Valley (818) 891-9399 8743 Burnet Ave., North Hills, CA 91343 4. BWS District #11– East Valley (818) 901-4107 14545 Lanark St., Panorama City, CA 91402

67 70

5 4

Van Nuys Blvd. & Chase St. Panorama City, CA 91402

Municipal Services 21. Sfvic– Casa Panorama (818) 892-5570 14555 Osborne St., Panorama City, CA 91402

5. GoodWill Southern California-Panorama City (818) 782-2520 14565 Lanark St., Panorama City, CA 91402

6. Fair Housing Council of the San Fernando Valley (818) 373-1185 8134 Van Nuys Blvd. Suite 206, Panorama City, CA 91402 7. Sea North Hills School (818) 894-0182 8767 Parthenia Pl., North Hills, CA 91343

22. San Fernando Valley Campus (818) 846-4008 14565 Lanark St., Panorama City, CA 91402

North Hills

Bancos de Comida 8. El Centro de Ancianos del Valle – Banco de Comida del Valle (818) 892-0892 8801 Kester Ave., Panorama City, CA 91402 9. Servicios Comprensivos de North Valley, Incorporados (818) 891-0481 15453 Rayen St., North Hills, CA 91343 10. Nuestra Senora de Paz – Iglesia Catolica (818) 894-1176 15444 Nordhoff St., North Hills, CA 91343

Mapa de Recursos 12

Bus Route

Servicios a Veteranos 11. Centro Ambulatorios para asuntos de Veteranos de Sepulveda (818) 891-7711 16111 Plummer St., North Hills, CA 91343 12. Clinica de Administracion de Veteranos no hospitalizados de Sepulveda (818) 891-7711 16112 Plummer St., North Hills, CA 91343

Boundary 16

21 9

Salud y Salud Mental

1 2 7 17

6 22

5 4

Servicios Sociales 1. Penny Lane Centers (818) 894-3384 15305 Rayen St., North Hills, CA 91343 2. El Condado de Los Angeles-Departamento de Servicios para Ninos y Familias (818) 895-0229 15259 Gresham St., North Hills, CA 91343 3. Comunidades en Las Escuelas-Valle de San Fernando (818) 891-9399 8743 Burnet Ave., North Hills, CA 91343 4. Distrito BWS #11 (818) 901-4107 14545 Lanark St., Panorama City, CA 91402

5. GoodWill del Sur de California-Panorama City (818) 782-2520 14565 Lanark St., Panorama City, CA 91402 6. Concilio de Igualdad de Vivienda del Valle de San Fernando (818) 373-1185 8134 Van Nuys Blvd. Suite 206, Panorama City, CA 91402 7. La Escuela “Sea North Hills” (818) 894-0182 8767 Parthenia Pl., North Hills, CA 91343

13. Cadena de Comunidad “Mission City” (818) 895-3100 15206 Parthenia St., North Hills, CA 91343 14. Hospital de la Comunidad de Mission (818) 787-2222 14850 Roscoe Blvd., Panorama City, CA 91402 15. Alternativas Positivas para Jovenes (818) 895-5135 14418 Chase St., Ste. 205, Panorama City, CA 91402 16. Linea para Adictos de Cocaina Anonimos – Los Angeles (310) 216-7727 9100 Sepulveda Blvd. Suite 218, Los Angeles, CA 90045 17. Centro de Tratamiento de Abuso de Substancia de Reseda (818) 895-5002 8745 Parthenia Pl. Unit 4, North Hills, CA 91343 18. “El Projecto” Servicios de Drogas para pacientes no hospitalizados (818) 895-2206 9140 Van Nuys Blvd., Ste. 211, Panorama City, CA 91402

Seguridad Publica 19. La Oficina de Libertad Condicional de San Fernando (818) 894-9181 8737 Van Nuys Blvd., Panorama City, CA 91402

Grupos de Comunidad 20. El Mercado de Agricultores de “Panorama City” Van Nuys Blvd. & Chase St. Panorama City, CA 91402

Servicios Municipales 21. SFVic-Casa Panorama (818) 892-5570 14555 Osborne St., Panorama City, CA 91402 22. San Fernando Valley Campus (818) 846-4008 14565 Lanark St., Panorama City, CA 91402

Lancaster

6. Year Round Pick Up Site– Department of Mental Health (661) 945-7524

Resource Map

349 E. Avenue K-6, Lancaster, CA 93535

7. Mental Health America of Los Angeles (661) 726-2850 Boundary

43423 Division St., Ste. 107, Lancaster, CA 93535 8. Lacoe Lancaster Job Club (661) 949-2017 314 E. Ave. K-4, Lancaster, CA 93535 9. Desert Haven Center (661) 948-8402 43437 Copeland Circle, Lancaster, CA 93535

10. Veterans Affairs Field Office– Lancaster (661) 723-4495 777 Jackman St., Lancaster, CA 93534

11. Torres Martinez Tribal Tanf - Lancaster (800) 665-6781 43460 Sahuayo St., Lancaster, CA 93534 12. Lancaster District (661) 951-3450 349-B E. Ave. K6, Lancaster, CA 93535

13. Bws District #67 - Lancaster 337 E. Ave. K-10, Lancaster, CA 93535

Community Groups 14. United Way Regional Office– Antelope Valley

(661) 874-4282 42442 10th St. West, Ste. A, Lancaster, CA 93534 14 3

Health and Mental Health 15. AV High Desert Health System

22 20

335 E. Ave K-6, Suite B, Lancaster, CA 93535

1 1

16. Lancaster Community Hospital (661) 948-4781

43830 N. 10th St. West, Lancaster, CA 93534 9

43424 Copeland Circle Ste A, Lancaster, CA 93535

18. AV Wellness Center (661) 947-8400

Social Services 1. Penny Lane Centers (661) 274-0770 43520 Division St., Lancaster, CA 93535

17. Masada Community Health Center

12 18

6 19

2. Children’s Bureau– Sunrise Family Center (661) 949-0131 921 W. Ave. J, Ste. C, Lancaster, CA 93534 3. Trinity Foster Care– Palmdale (661) 729-9540 42225 10th St. West, Lancaster, CA 93534

4. Adoptions Lancaster 251- E. Ave K-6 B., Lancaster, CA 93535 5. Shekinah Worship Center (661) 940-8378 42640 10Th St., West, Lancaster, CA 93534

69 72

251 E. K-6, Lancaster, CA 93535

19. Antelope Valley Mental Health Services (661) 723-4260 349-A E Avenua K-6, Lancaster, CA 93535

Public Safety 20. County Fire Station #129 (661) 940-7700 L.A. Co. Mental Health/Crisis Line (800) 854-7771 Suicide Prevention Center (24 Hours) (213) 381-5111 Suicide Prevention Crisis Center (310)13391-1253 Assaults Against Women Hotline (310) 392-8381 Women and Children Crisis Shelter (562) 945-3939 Child Abuse Hotline (800) 540-4000

42110 6th St. West, Lancaster, CA 93534

21. Antelope Valley– LA County District Attorney Victim Witness Assistance (661) 974-7717 42011 4th St. West, Rm. 3530, Lancaster, CA 93534

Municipal Services 22. AV Pet Stop Adoption Center (661) 974-8309 42116 4th St. East, Lancaster, CA 93535

Lancaster

6. Localizacion de ano complete para recoger – Departamento de Salud Mental (661) 945-7524 349 E. Avenue K-6, Lancaster, CA 93535 7. Salud Mental America Los Angeles (661) 726-2850 43423 Division St., Ste. 107, Lancaster, CA 93535 8. Lacoe Lancaster Club de Trabajo (661) 949-2017 314 E. Ave. K-4, Lancaster, CA 93535 9. Centro Desert Haven (661) 948-8402 43437 Copeland Circle, Lancaster, CA 93535 10. Oficina de Asuntos para Veteranos – Lancaster (661) 723-4495 777 Jackman St., Lancaster, CA 93534 11. Torres Martinez Tribal Tanf - Lancaster (800) 665-6781 43460 Sahuayo St., Lancaster, CA 93534 12. Distrito de Lancaster (661) 951-3450 349-B E. Ave. K6, Lancaster, CA 93535 13. Distrito #67 BWS – Lancaster 337 E. Ave. K-10, Lancaster, CA 93535

Mapa de Recursos Boundary

Grupos de Comunidades 14. Oficina Regional de United Way – Antelope Valley (661) 874-4282 42442 10th St. West, Ste. A, Lancaster, CA 93534 5

Salud y Salud Mental

14 3

15. Sistema de Salud AV High Desert 335 E. Ave K-6, Suite B, Lancaster, CA 93535 16. Hospital de la Comunidad de Lancaster (661) 948-4781 43830 N. 10th St. West, Lancaster, CA 93534 17. Centro de Salud de la Comunidad “Masada” 43424 Copeland Circle Ste A, Lancaster, CA 93535 18. Centro de Salud AV (661) 947-8400 251 E. K-6, Lancaster, CA 93535 19. Servicios de Salud Mental del Antelope Valley (661) 723-4260 349-A E Avenua K-6, Lancaster, CA 93535

22 20

1 1 11

9 7

17 8

Servicios Sociales 1. Penny Lane Centers (661) 274-0770 43520 Division St., Lancaster, CA 93535 2. Oficina de Ninos-Sunrise Centro de Familia (661) 949-0131 921 W. Ave. J, Ste. C, Lancaster, CA 93534 3. Oficina de Padres de Crianza “Trinity” – Palmdale (661) 729-9540 42225 10th St. West, Lancaster, CA 93534 4. Adopciones Lancaster 251- E. Ave K-6 B., Lancaster, CA 93535 5. Centro de adoracion Shekinah (661) 940-8378 42640 10Th St., West, Lancaster, CA 93534

12 18

6 19

L.A. Co. Mental Health/Crisis Line (800) 854-7771 Suicide Prevention Center (24 Hours) (213) 381-5111 Suicide Prevention Crisis Center (310)13391-1253 Assaults Against Women Hotline (310) 392-8381 Women and Children Crisis Shelter (562) 945-3939 Child Abuse Hotline (800) 540-4000

Seguro Publico 20. Estacion de Bomberos #129 del Condado (661) 940-7700 42110 6th St. West, Lancaster, CA 93534 21. La Estacion del Condado oficina del fiscal de distrito para protection de victimas y witnessesAntelope Valley (661) 974-7717 42011 4th St. West, Rm. 3530, Lancaster, CA 93534

Servicios Municipales 22. AV Centro de adopcion para Animales (661) 974-8309 42116 4th St. East, Lancaster, CA 93535

71 74

INDEX Abbey Road, 65-66 Adoption, 21 Aggression Replacement Training (ART), 48 All Children, All Families Seal, 2 Alred, Sean, 34 Amezquita, Lilie, 26 Antelope Valley Office, 5 Arlukiewicz, Anna, 63 Atkinson, Kathi, 3 Awards, 2 Barakat, Nydia, 3 Barr, Arthur, 3 Benton, Megan, 12 Blair, Cathy, 12 Blossom, Nathalie, 3 Business Development, 64

73 76

CALWorks, 54 Carpenter, Wendy, 3 Carrillo, Charito, 18, 22 Case Management Services, 46 Castillo, Wayne, 63 Child and Family Specialist (CFS), Wraparound, 30 Cline, Cameron, 61 Clinical Records, 55 Commerce Office, 6 Crigler, Dr. W. Robert, 3 Crisis Intervention Services, 54 Culver, Theresa, 26 Dominguez-Cerritos, Sandra, 62

Dr. Rose Jenkins Clinic, 45-56 Duarte, Sylvia, 18, 22 EDGY Conference, 64 Estrada, Laura, 63 Evidenced Based Practices, 47-52 Facilitator, Wraparound, 30 Families Overcoming Under Stress (FOCUS), 50-51 Family Preservation Mental Health Service, 53 Family Preservation, 25 Fernandez, Amy, 60 Fiscal Department, 63 Foster Family Agency, 15 Functional Family Therapy (FFT), 48 Fund Development, 59-61 Gandy, Ronetta, 62 Girch, Lacey, 63 Glasgow, Cameron, 64 Hamon, Annick, 3 Hector, Dr. Bruce, 3 Hernandez, Maritza, 26 Hines, Ingrid, 4 Human Resources, 62 Individual Placement and Support (IPS), 52 Individualized Work Plan, Transitional Housing, 37-38 Intensive Treatment Foster Care (ITFC) Program, 17 IT Department, 63 Jennings, Adam, 42 Juvenile Justice, 54-55 Kennedy, L. Dianne, 61 Khorasanee, Adrienne S., 3

Kunisawa, Pam, 3 La Fianza, Bernie, 4 La Fianza, Rosana, 4 Lancaster Resource Map, 69-70 Lane, Jennifer, 55 LGBTQ Advocacy and Training, 11 Life Skills Courses, 38 Logo, 1 Majewsky, Jerry, 12 Managing and Adapting Practice (MAP), 50 Manuel, Kristle, 30 Markovits, Ive 1, 2, 3 May, Caryn, 55 McLean, Denise, 30 Medication Support Services, 46-47 Menell, Margee, 3 Mental Health Services, 45-46 Mentoring Program, 60 Mission, 2 Morellino, Michael, 55 Moretti, Olga, 3 Morrissey, Beverly, 62 Multidimensional Treatment Foster Care (MTFC) Program, 17 Multidisciplinary Case Planning (MCPC) Committee, 25-26 Nearhoof, Amy, 12 North Hills Office, 5 North Hills Resource Map, 67-68 Novak, Naomi, 30 Obaldia, Mario de, 42 Ocon, Jaime, 3 Ostrovsky, Helen, 62 Overson, Lee, 34 Padin, Peter, 3 Parent Partner, Wraparound, 30

Perez, Leticia, 63 Permanent Supportive Housing, 33 Positive Parenting Program (Triple P), 51 Quality Assurance, 55-56 Ramirez, Amelia, 18, 22 Rein, Laurie, 18, 22 Residential Aftercare Services, 11 Residential Program, 9 Resource Room, 41-42 Sandino, Dr. Judith, 3 Sante Fe Springs, 6 School Based Mental Health Services, 54 Seeking Safety (SS), 49 Shepard, Bill, 61 Shokat-Fadai, Karina, 52 Shuler, LaToya, 62 Smith, Bobby, 3 Souers, Clark, 4 Stewart, Trisha, 18, 22 Strength-Based Family Centered Approach, 30 Therapeutic Behavioral Services (TBS), 53 Thomas-Rhoden, Nikki, 30 Transition To Independence (TIP), 38, 51-52 Transitional Housing, 37-38 Trauma Focused Cognitive Behavioral Therapy (TFCBT), 49-50 Traylor, Wayne, 3 Values, 2 Vardanyan, Vardui, 55 Vision, 2 Volunteer Program, 61 Wraparound, 29

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