CBRE Change Management Webinar (Sep 2021)

SPEAKERS

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FIONA ALEXANDER

TAMERA DARWYNE

Senior Director, Head of Workplace SEA CBRE Singapore

Director, Workplace SEA CBRE Singapore

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“There is nothing permanent except change” Heraclitus

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Show of hand – Who is working in a different city or different country to their place of birth?

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CHANGES HAPPEN AROUND US – EVERY DAY

And let’s address the elephant in the room..

Covid-19 3600 CBRE | CHANGE MANAGEMENT

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WHAT THIS MEANS FOR THE WORKPLACE EVOLUTION

Remote / Hybrid Working COMMON RESEARCH FINDINGS • • • •

Employees prefer some degree of flexibility Average 2-3 days WFH/WFO per week Face to face interactions remain important Greater emphasis on health & wellness

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2020 onwards

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NEW ECOSYSTEM OF WORK

Home

Satellite Offices

Head Office In Transit Coffee Shops

Airports 3600 CBRE | CHANGE MANAGEMENT

Work can happen anywhere, everywhere 8

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WHAT IS THE OFFICE FOR?

• RETHINK … THE PURPOSE OF OFFICE • REDESIGN … SPACE, TECH & SERVICES • REFRESH … EMPLOYEE EXPERIENCE!

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IN THIS INCREASINGLY COMPLEX, MOBILE WORLD…

WHAT WILL PULL US TOGETHER?

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IT IS OUR SHARED BELIEFS AND VALUES

Culture needs to be established and communicated, in order to shape perception, behaviours and drive change

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THE VIETNAMESE WORKING CULTURE

❖ Hierarchical culture based on age, position ❖ Decisions are made at the top ❖ Personal relationship plays a large role

❖ Trust is built socially outside the office ❖ Home is not always a conducive place to work ❖ And change takes time!

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“Change before you have to”

Jack Welch

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HOW WE APPROACH CHANGE CBRE’S HIERARCHY OF WORKPLACE NEEDS

1. PERFORMING BETTER

• Talk when people are ready to listen

2. WORKING DIFFERENTLY

• Inspire and support change – rather than manage it • Every real estate/design step is also a change step

3. FOOD | TRAVEL | PARK | MOVE

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OUR CHANGE PHILOSOPHY & PROCESS PLACE PEOPLE AT THE CORE OF CHANGE THINKING

Change Strategy & Plan

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Change Execution

Go Live Support

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Post Occupancy Review

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HOW WE MANAGE CHANGE WITH DISRUPTION

RETURN TO WORK PLAYBOOK

• Leveraging our dedicated Covid-19 Resource and Research Center REMOTE WORKING TIPS

• Conducting research and benchmark analysis with clients across different industries

MATTERPORT SITE TOUR

• Organizing virtual site tours via Matterport to showcase 360-degree view of built environments

• Setting up virtual feedback walls to continuously engage with employees

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STAFF FOCUS GROUP MURAL

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OUR TOOLS TO DELIVER VIRTUALLY

• Leverage multifaceted technology platforms to remotely deliver content

• Minimal disruption in our delivery process • Ensure participation and engagement virtually regardless of group size.

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MENTIMETER

MIRO

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BEHIND THE SCENE OF WORKPLACE TRANSFORMATION Happy employees

New office Flexible working

Resilient organisation

LEADERSHIP PLACE

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PEOPLE

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PROCESS

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CHANGE MANAGER

What my friends think I do

What my mom thinks I do

What society thinks I do

What my team thinks I do

What I think I do

What I actually do

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“ToTITLE improve is to change, to be perfect is to change often”

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Winston Churchill

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PANEL DISCUSSION

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THANK YOU FOR JOINING US

For more information regarding this presentation please contact: CBRE Vietnam Co., Ltd. – Research & Consulting T: +84 28 3824 6125 | E: research.vietnam@cbre.com