BUYERS GUIDE Lead Times
25-30 day delivery
Stock items are distributed either within 10 working days, with some products available for our new next day service. These are illustrated by orange coloured headers at the top of the page, and this icon. See page 2 for further delivery information.
Special items are subject to longer lead times, these are displayed on pages with blue headers, with this icon denoting the estimated days for delivery.
Additionally, the expected week commencing delivery date will be confirmed upon receipt of order.
Ordering Procedure To process your order accurately, please ensure your order contains the following information: Full product code The wood/metal finish or fabric choice of the product eg: W/S Product quantity Walnut Quoted price (excluding VAT) Full delivery address, including postcode Contact name and telephone number at point of delivery Purchase order number/reference
Pricing, Corrections and Continuity Every effort has been made to ensure that prices and product details are correct at the time of going to press (December 2012). Prices can only be guaranteed for 6 months until June 30, 2013. All prices are exclusive of VAT, which will be charged at the rate prevailing at the time of invoice. We reserve the right to make product changes, price changes and product improvements during the life of this catalogue.
Wood Veneer Finish While manufacturers strive to achieve excellent colour matching, shading of real wood veneer cannot be guaranteed. Exposure to natural light will alter a woods colour over a period of time. Finishes illustrated within this catalogue may be altered slightly by the printing process and should only be used as a guide.
Fabrics Where a fabric covered product is available from stock the relevant fabric colour is shown on the page. Further details of fabric swatches are shown on page 264 of this catalogue. Fabric colours illustrated within this catalogue may be altered slightly by the printing process and should only be used as a guide, natural fibres such as wool may experience a shade variance. There is a vast selection of materials and colours available, with the fabric manufacturers providing an excellent swatch service. This is accessed through their web sites noted at the bottom of page 264.
Cancellation of Orders/Deliveries The cancellation of Stock orders must be received and acknowledged in writing. The Company reserves the right to charge an administration fee for the cancellation of a Stock order. Orders for Specials cannot be cancelled once the order has been accepted. A storage charge may be levied against any deliveries that are not accepted on the confirmed delivery/ installation date.
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