Overall Resident Satisfaction Against Target

Other Resident Satisfaction Surveys

Between October 2022 and March 2023, as well as our service satisfaction surveys, we’ve also asked for views of residents on other areas through Resident Feedback Groups:

• We asked for feedback on how effective the process has been for arranging a repairs appointment over the last 12 months. This feedback is being used to inform and improve the processes for residents.

• We asked for views on rent or service charge statements, to add more evidence for an exercise undertaken by our Resident Scrutiny Panel.

• We wanted to find out what residents’ priorities were for their local area (outside of the boundary of their home) and asked for views. We did this to help us better understand what matters most to residents about their neighbourhoods.

• We surveyed existing, and potential future, residents in our Independent Living schemes. We did this to make sure the services we provide are meeting the needs of our valued residents and those who may choose to live in these schemes in future.

If you would like to be part of our Resident Feedback Groups, or would like to find out what’s involved, please get in touch with our Customer Experience Team by emailing feedback@castlesandcoasts.co.uk or by using any of the other contact details on the back cover of this report.