Introduction

We are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. We want to deliver safe, warm and affordable homes for our residents and to reduce our carbon footprint - to do less damage to our planet.

This Strategy explains how we will work over the next five years to achieve Our Purpose, the values we will champion in doing that, and how we will make sure we have a Customer First focus.

We have faced challenging times during the pandemic and, as we look forward, there are still global and economic uncertainties which could potentially impact our ability to deliver everything we want to do.

Strategies are normally written to cover a 3-5 year period, but in reality, that is a relatively short period of time when we are looking at increasing housing supply and working towards Net Zero Carbon. We acknowledge that we won’t be able to achieve all our aspirations in this timeframe, but this Strategy will get us a good way on a longer journey.

We will keep our Strategy under review during the next five years and take account of any relevant changes in our operating environment and the economy, and check we are making the progress we expect.

Stephanie Murphy Chief Executive

Chair of the Board

Read about Our Purpose