Our Homes and Communities

How we will know when we have met our aims:

• We will reach our target of 80% of our homes being EPC C by 2025 and be on the journey to achieve 100% EPC C by 2028. We will also be able to report estimated cost in use for each of our properties, and track movements.

• % of resident satisfaction with the H&S of their home (considering gas, electrical, fire, asbestos, water and lift safety) – 95%.

• Achievement of reinvestment target by 2024/25 – 8.5%.

• Resident satisfaction with ASB handling within the upper quartile, in comparison with peers, in line with regulatory tenant satisfaction measures.

We will offer our residents a safe, highquality home that is affordable, in a place that they are proud to live. We will invest our resources wisely to achieve this.

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