A LETTER FROM THE
CEO & PRESIDENT
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fter the uncertainty of 2020, many of us looked to 2021 with welcome relief — and in many ways, the year met those expectations. We saw humanity pivot to adapt within new conditions, we saw travel begin to resume in small but profound ways, and we began reconnecting with others within our communities. And though things were far from the normal we once knew, we adapted to this “new normal” in ways big, small — and always empowering. Our mission to keep Every Day Empowered has never been more urgent or more needed. And every day this past year, I have had the privilege to see this in action, as members, industries and community pillars of every size look to our cooperative to keep their lives, businesses and vital growth humming along. Those working from home counted on our 99.99% reliability rating to connect to colleagues the same way that many new developments, institutions and companies relied on us for their vital expansion.
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2021 confirmed to us what we already knew to be true — that care and compassion are vital to both a thriving company and a close-knit community. This past year, we developed a new framework to help strengthen our teams and deliver success both internally as a cooperative and externally within the communities where we live and serve. Our companywide communication improvement initiative has been instrumental in creating collaborative shifts, sparking interesting discourse and bonding teams across divisions. The result? Improved company morale in a time when global resignations have never been higher, and even more positive feedback from members across our service areas.
2021 ANNUAL REPORT
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5/11/22 4:25 PM
