The Power Behind Creating Standard Operating Procedures

THE POWER

Establishing a Standard Operating Procedures (S.O.P.) Manual that is compliant with federal, state, or company regulation ensures employees have the necessary tools for success. An S.O.P. provides a streamlined step-bystep manual for employees to perform daily tasks. Businesses that function under an established S.O.P. may find as the business needs change, the S.O.P. may need to be amended. Without a proper S.O.P. in place to streamline day-to-day operations and minimize the margin of error, the heightened risk of incompliance, disorganization, and miscommunication can be costly. As an

Of Standard Operating Procedures

By: Samantha Torres Chief Operations Officer & Founder - Operations Expert Montesi Natural Beauty Products Montesinaturalbeauty.com Location: Florida

Meet Samantha Torres. She is the Founder and CEO of Montesi Natural Beauty Products. Montesi Natural Beauty Products is a natural skin care line that has high quality ingredients in all its products and are paraben free, vegan and cruelty free. Follow Samantha on social media: IG @skincare_montesi, FB @skincare.montesi

operations guru in the aviation world, I found repetitive inconsistencies or errors in daily operations could cost the airport fines that range between $1,000 ≤ $10,000.

I spent the past 21 years of my career establishing S.O.P. manuals for a wide variety of businesses. Most recently, I developed a S.O.P. manual that streamlined day-to-day operations, increased efficiency, and productivity, and minimized the margin of human error. This manual essentially became the training guide for all personnel. Employees function better when they understand the purpose and/or company policy affiliated with their daily tasks. Having concrete knowledge and understanding of their daily responsibilities leave very little room for redundant error of judgement in daily decision making.

For your convenience, the sample outline listed below is an example that may be used to write a Standard Operating Procedure Manual for your company or department. To offer convenience, each topic within the Table Contents would be hyperlinked directly to the corresponding section of the S.O.P.

“Without a proper S.O.P. in place to streamline day-to-day operations and minimize the margin of error, the heightened risk of incompliance, disorganization, and miscommunication can be costly.” -Samantha

STANDARD OPERATIONS MANUAL

Your Company Name

Purpose: The Purpose of this Standard Operating Procedure is to provide a step-by-step guide on how to conduct day-to-day badging functions that are compliant with COMPANY’S NAME.

TABLE OF CONTENTS

1) DEFINITIONS – THIS SECTION SHALL PROVIDE KEY TERMS AND THEIR DEFINITIONS THAT ARE RELEVANT TO DAY-TO-DAY OPERATIONS SHALL BE LISTED UNDER THIS SECTION.

2) TRUSTED AGENT (T.A.) - INDIVIDUALS WHO HAS BEEN GRANTED ACCESS TO CONFIDENTIAL AND/OR PERSONAL IDENTIFIABLE INFORMATION (P.I.I)

A. PERSONAL IDENTIFIABLE INFORMATION (P.I.I.) - INFORMATION THAT CAN BE USED ALONE OR WITH OTHER RELEVANT DATA TO IDENTIFY AN INDIVIDUAL (I.E. – SOCIAL SECURITY #’S, DATE OF BIRTH, ETC).

3) DEPARTMENT NAME – EMPLOYEE ROLES – THIS SECTION SHALL EXPLAIN THE ROLES OF ESSENTIAL EMPLOYEES THAT ARE VITAL TO THE SUCCESS OF THE DEPARTMENT. A. DEPARTMENT/COMPANY COORDINATOR B. DEPARTMENT/COMPANY ADMINISTRATOR C. DEPARTMENT/COMPANY ASSISTANT

4) T.A. CREDENTIALS – THIS SECTION SHALL INDICATE THE RESPONSIBILITIES OF T.A.S OR INDIVIDUALS WHO ACCESS TO CONFIDENTIAL AND/OR PERSONAL IDENTIFIABLE INFORMATION (P.I.I) A. RESPONSIBILITIES OF A TRUSTED AGENT

5) OFFICE OPERATIONS RESPONSIBILITIES – PROVIDES A DETAILED EXPLANATION AND STEP-BY-STEP GUIDE OF REQUIRED OPERATIONAL TASKS. A. DAILY – STEP-BY-STEP GUIDE FOR DAILY TASKS B. WEEKLY – STEP-BY-STEP GUIDE FOR WEEKLY TASKS