Patient Billing and Payment Information When you come to Carilion Stonewall Jackson Hospital as a patient, whether as an inpatient or outpatient, one of your first steps will be to register. The hospital must gather essential information so that you receive appropriate treatment and are billed correctly. The accuracy of the information you provide is critical. You can speed the registration process and help ensure timely billing by following a few simple steps. Before you come to register, check with your insurance company, physician or employer about the need for prior approval for medical services. If you come for emergency services, you should contact the insurance company soon after leaving the hospital about the time frame for reporting these services. Bring all current medical insurance cards to registration. This will speed the reporting to the insurance company and hopefully the payment by same. The patient is responsible for the full bill from the time service is provided until the bill is settled. From the date of service or the date of your discharge from the hospital, you can expect: • The hospital to bill your insurance company. • To receive a summary statement of charges for all hospital services after your insurance company has made their payment. • To request and receive an itemized statement of charges for all hospital services you received. • To receive separate bills from other medical professionals who were involved in your care and treatment – these may include emergency room physicians, radiologists, pathologists and anesthesiologists. NOTE: one or more of these professionals may not be a participating provider with your insurance carrier. • To pay co-payments, deductibles or coinsurance, as required by your insurance coverage. All bills are considered due upon receipt. • To receive a statement from Carilion Stonewall Jackson Hospital indicating any payments received from your insurance carrier. Most insurance companies send an explanation of benefits to the subscriber at the time payment is made. • To pay your bill via cash, check or credit card. • To discuss your bill or payment options with a patient account representative, Monday through Friday, 8 a.m. to 4 p.m., by calling 540-458-3532 or 888-822-1872. • To access your bill online to make a payment by going to https://b2b.carilion.com/pay. You will need the prefix and patient account numbers found on your statement that you received in the mail in order to access your account.
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