Advocacy POhWER Norfolk provides Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), including Deprivation of Liberty Safeguarding (DoLS), and Relevant Paid Person’s Representative services (RPPR). POhWER works in partnership with other organisations, regardless of issue/s, to ensure consistency and seamless support. Alongside local advocates, they also work with Equal Lives to deliver the RPPR service, and Age UK/Equal Lives and Norfolk/Rural Community Council to deliver NHS Complaints Advocacy. POhWER also provides the independent social care advocacy service for people who need support to help make decisions about their care, or to
participate in decisions made with Adult Social Services relating to their care. Access to this service is only through referral from Norfolk County Council’s Adult Social Services. All of these services can be accessed from 8:00am to 8:00pm, Monday to Friday. Tel: 0300 456 2370 Email: pohwer@pohwer.net Web: www.pohwer.net/in-your-area/whereyou-live/norfolk for self-help toolkits, referral forms and further information including case studies and volunteering opportunities.
Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, among others.
can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.
CQC will hold and publish up to date information about the compliance of adult social care providers with essential standards of safety and quality.
For any enquiries or to register a concern or a complaint, call CQC on: 03000 616161 or email: enquiries@cqc.org.uk
Following an inspection, each care home and home care agency is given a report and rating of how it rates against national essential standards of quality and safety. Each service’s report and rating
The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
The Harwood Care and Support Charter The Harwood Care and Support Charter is named in honour of the late David Harwood, the County Council Cabinet Member who championed the idea. It was produced with input from people who receive care and support services, carers and representatives from organisations providing care and support in Norfolk. The Charter sets out principles for how care
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providers should work to ensure people are at the centre of their care. Being part of the Charter demonstrates to people using services that an organisation or individual is committed to ensuring people who receive care and support services in Norfolk have the highquality services that they want. What are the principles? Those signing up to the Charter are committed to: • Listening to people and responding to their
For assistance with finding care and support, call Care Choices on 0800 389 2077