What can I do if I need urgent help? Norfolk Swift Response is a 24-hour service that provides help, support and reassurance if you have an urgent, sudden need at home, but don’t need the emergency services.
bring special lifting equipment to assist you.
For example, if your partner or carer is suddenly admitted to hospital, the Swift Response team can assist you with getting up and washing and dressing. Or, if you have a fall but are not injured, the team can
To contact Norfolk Swift Response, call: 0344 800 8020 and select option 1. The service is for people who need urgent assistance and who may be unable to remain at home without immediate help.
Norfolk Swift Response is a free service for people living in Norfolk over the age of 18.
Staying in your own home Meals on wheels and lunch clubs If you are looking for meals on wheels deliveries for yourself or someone you know, Norfolk County Council’s Trusted Trader website gives details of trustworthy meal suppliers who deliver hot, chilled and frozen meals. Whilst these meal delivery services are appropriate for older or more vulnerable people, they are available to anyone wishing to buy meals. The cost of a meal delivery depends on what you choose.
Find out more at: www.norfolk.gov.uk/trustedtrader You might also want to check out the Norfolk Directory at: www.norfolk.gov.uk/directory as this provides details of meal suppliers, including meals on wheels and lunch clubs. If you need advice about meals on wheels or lunch clubs across Norfolk call: 0344 800 8020.
Assistive technology and community alarms Assistive technology is a term used to describe devices and systems that help vulnerable people to live in their own homes with greater safety and independence. There are different types of assistive technology depending on your needs. These range from simple battery operated items for use within the home to more complex telecare equipment that links through your telephone line to a community alarm monitoring centre so that help is available 24-hours a day, giving security and peace of mind. Telecare sensors that are linked to a community alarm can automatically detect things such as fire and heat, low temperature in a room, carbon monoxide, a fall in the home, or the exiting of a property by a vulnerable person. Simpler sensors that do not need to be linked to a community alarm can alert a carer in the same
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house to a call for support, movement in an area, or the opening of a door. Assistive technology is also available for raising an alert and locating a person in their community via GPS satellite location devices, or for diagnosing a person’s activity within their home. The equipment is provided to support the safety and wellbeing of the vulnerable person and to support any carers. Assistive technology equipment can be provided free of charge if you have been assessed as eligible for help from us. Where telecare equipment is provided, there is a weekly rental charge for the community alarm service. For more information, see: www.norfolk.gov.uk/assistivetechnology or call us on: 0344 800 8020.
For assistance with finding care and support, call Care Choices on 0800 389 2077