Customer Service Centres One stop answers to your queries regarding all Council, statutory, voluntary and local services.
Adult and Community Services (ACS) Adult Services Direct on 01274 435400
Bdirect‑Centenary Way 1 St. Blaise Court, Forster Square, Bradford BD1 4DB
Manningham Customer Service Centre Carlisle Road, Bradford BD8 8AB
Bingley Council Shop 146 Main Street, Bingley BD16 2HL
Shipley Customer Service Centre The Town Hall Kirkgate Shipley BD18 3EJ
Keighley Customer Service Centre The Town Hall, Bow Street, Keighley BD21 3PA
Helping you stay independent in your own home Re‑ablement Re‑ablement is a method of short term support designed to help you become as independent as possible. Perhaps you require support with personal care or to prepare a meal – the re‑ablement service will work with you to make it as easy as possible to manage these tasks on your own. In traditional home care, someone would visit and do these tasks. Using the re‑ablement service, a social worker/nurse will work with you so that you can learn (or re‑learn) important tasks needed for
everyday life. Many people who participate in a re‑ablement programme find that afterwards they can cope very well on their own, without the need for social care support. The re‑ablement programme will normally last up to six weeks and will be free of charge as long as the person participating in the programme is making progress. This progress will be reviewed every week by the re‑ablement team.
Telecare ‑ ʻSafe & Soundʼ Safe & Sound is Bradford Councilʼs Community Alarm System. Using the latest technology, your home can be connected to Safe & Sound, where calls are monitored 24 hours a day. The alarm unit operates over the telephone network. Equipment supplied by Bradford Council plugs into an electric socket and a telephone point. These need to be reasonably close together. We can check if your existing sockets are suitable, and advise if any alterations are necessary. (We regret we cannot pay for any changes that may be required.) At the Safe & Sound offices, confidential information about you is held on computer, and is instantly available so that effective action can be taken in any emergency. The moment a call is received, the operator will know your name address, GP, next of kin and key holder information. Safe & Sound has mobile staff operating in the Bradford Metropolitan area. They are trained in first aid, and provide a back up to your named contacts
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and can help in a simple emergency, but are not able to perform ʻcare tasksʼ. Safe & Sound equipment is simple to use: A press of a button, and you are in touch with us. • We will know who you are at once • Information supplied by you and stored on our system will be highlighted automatically • Operators can speak to you through the Safe & Sound unit • All calls are monitored and recorded for your safety and security. If you need any further information or want to arrange installation of an alarm unit or a no‑ obligation demonstration, please contact Safe & Sound on (01274) 434994 or write directly to: Safe & Sound 5 Canon Pinnington Mews Cottingley Bingley BD16 1AQ
Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people