Our Quality Accounts The Quality Accounts are a collaborative effort from staff across our health system. Every effort has been made to ensure we provide a system-wide account of the improvement and innovation activities happening throughout Canterbury. Our spotlight areas, together with our National Health Targets and Quality and Safety Markers, are designed to provide you with a snapshot of how we are doing and to highlight some key areas of work. The spotlight areas are strategies from the Canterbury District Health Board (DHB) outcomes framework, with the addition of the “Consumer experience” section and a section about facilities redevelopment – “It’s all happening”. These were included because they are important development areas for Canterbury DHB and it was felt they would be of interest and benefit to our readers. Each spotlight area consists of a consumer story and two pages of quality improvements/initiatives. When you see “identified in the 12-13 Quality Accounts” under a story heading, the story was in our Accounts last year and we have provided you with an update.
8 Canterbury Health System Quality Accounts 2013-14
Later in the document is our “How we measure up” section, a performance review comparing our progress with the National Health Targets and the Quality and Safety markers set by the Health Quality and Safety Commission. This document concludes with the “What next” section, in which we confirm our commitment to continuous quality improvement and priority areas for the coming year. This production was overseen by a subgroup of the Canterbury Clinical Board, which included representation from the Corporate Quality and Patient Safety team, clinicians, the Executive Management Team, Planning and Funding, Community and Public Health, Primary Care, the Canterbury Clinical Network and the Canterbury DHB Consumer Council. Quality of care and patient safety is core business for Canterbury DHB. Our Quality Accounts will stand beside our Annual Plan 2014-2015, the Māori Health Plan 2014-2015 and the South Island Regional Health Services Plan 2013-2016, as our key accountability documents. All of these documents are available on the Canterbury DHB website www.cdhb.health.nz.
We want to hear from you We publish the Canterbury Health System Quality Accounts annually, so your feedback is very important to us. This feedback will help us ensure the Quality Accounts provide relevant and useful information on the quality of health services being delivered in Canterbury. You can either let us know what you think by emailing qualityaccounts@ cdhb.health.nz or write to Susan Wood, Director Quality & Patient Safety, Canterbury DHB, PO Box 1600, Christchurch.