50 Years of Proud Service

to have physical catalogues. Dave spoke about the impact of COVID-19 within the company. “With the onset of COVID-19, our business strategies had to adapt to the mandated restrictions placed on us by the government and industry. Being an essential service, we stayed in constant communication with our customers via phone, txt, and e-mail. When required, on-site visits were provided with all the necessary precautions being taken as per government protocols. Now we are back to semi normal…. I think.”

When asked what sets Equipment World above the rest, Dave believes our mission, and employees are to thank for that. “Equipment World brings together a vast array of product specialists to help with providing material handling solutions to its’ vast customer base. Without the dedication and commitment by these individuals, Equipment World would not be the leader in the material handling industry we are today here in the north ” summarizes Siczkar.

Keeping Us Running 24/7 for 50 Years

Equipment World’s sales department sells the first unit, but the service & parts departments sells the repeats by ensuring customers continue to come back yearafter-year.

“In the scope of our Service & Parts Department, we are our own largest service customer with 1000’s of rental units which require parts, maintenance and regular servicing to ensure our Rentals customers receive late model, trouble-free equipment solutions for their projects.

Service & parts have always been and remain two of our strong suits. We’ve always believed that to play the long game, value-added service becomes one of the most important strategies,” stated Lyle.

encouraging new hires to join him for meetings, and networking around the community.

The recent pandemic most definitely forced some companies who had not made the leap to the virtual world, to quickly do so to ensure they stayed relevant. Fortunately, Equipment World had already made the leap into the world of e-commerce, having our product library and availability online. While we do provide the online catalogue, we also see the value in providing the physical copies as well, upon request. For example, many of our customers purchasing departments prefer

Preventative Maintenance, Annual Inspections, Emergency Repairs are all part of our value-added offerings.

JP Brisson is the parts manger at the Sudbury location. “When I started with Equipment World back in 2001, I had indicated to Lyle Knudsen that I wanted to become THE forklift guy in Northern Ontario. With the help and support of a great family-owned company such as Equipment World, I believe that we are now known, not just in Northern Ontario but in all the forklift industry as the people you can contact if you can’t find it anywhere else.”