CFN April 2020 by CanadianFuneralNews

April 2020

A TALE OF TWO GORDONS Leadership of Service Corporation International Canada transitions from Jack to Jayson Gordon

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April 2020 Vol. 48, No. 4 w w w. o t c o m m u n i c a t i o n s . c o m / c f n . h t m l

“The life of the dead is placed in the memory of the living.” ~ Cicero

Publisher | Patrick Ottmann Jack Gordon and Jayson Gordon

ON THE COVER A Tale of Two Gordons Leadership of Service Corporation International Canada transitions from Jack to Jayson Gordon

by Lisa Johnston

pat@businessincalgary.com (800) 465-0322

Associate Publisher | Tim Ottmann Editor | Lisa Johnston Advertising | Nancy Bielecki

FEATURES:

Art Director | Jessi Evetts

The Brain Hijack – Part II

Pregnancy and Embalming

Canadian Funeral News Suite 1025, 101 - 6th Ave. SW Calgary, AB T2P 3P4

Toxic Positivity: “Don’t Worry, Be Happy!”

Rebuilding for the Future Four key points to understand about your building and its relationship to your business

Come Together, Be Inspired FSAC and MFSA to co-host annual conference in Winnipeg

by Todd Van Beck by Jeffrey Chancellor, CFSP by Dr. Bill Webster

by Dan Isard

by Lisa Johnston

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• CANADIAN FUNERAL NEWS • APRIL 2020

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CANADIAN FUNERAL NEWS is a magazine dedicated to the advancement of funeral service in Canada. The magazine of Canadian funeral directors is published 12 times per year by OT Communications Inc. Changes of address should be sent in 30 days ahead of the next issue for delivery to new address. Subscriptions: $92 per year. Listings without subscription: $94 per year. Subscription & listing: $184/year. Add $92 for each branch listing. Please add 5% GST. Please allow 8 to 12 weeks for subscription delivery. Authorized as second-class mail by the Post Office Department, Ottawa. Publications Mail Registration No. 09931. ISSN 0382-5876. Second-class postage prepaid at Calgary, Alberta. Canadian publications mail sales product agreement No. 40012479 POSTMASTER: Return undeliverable Canadian addresses to: Circulation Dept. Suite 1025, 101 - 6th Ave. SW, Calgary, AB, T2P 3P4 We acknowledge the financial support of the Government of Canada through the Publication Assistance Program (PAP), toward our mailing costs.

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PUBLISHER'S PAGE | From Fear to Insanity w w w. o t c o m m u n i c a t i o n s . c o m / c f n . h t m l

FROM FEAR TO INSANITY by Pat Ottmann

Pat Ottmann

"To point with pride, view with alarm and occasionally recommend."

“C

utcliffe hit the issue home for members when he stated that during the pandemic, ‘Three quarters of your staff will be sick or dead.’” Quote from July 2002 Canadian Funeral News.

And so here we are. A topic I find difficult to write about as the story is changing by the hour let alone being totally relevant weeks out. Yet how can we ignore the event the profession has been planning for over the decades. While we talked a lot in 2002 and discussed scenarios for the next few years, it really hasn’t been a focus in more recent years. We went through H1N1 and barely noticed a blip. SARS was headline news for a time but we navigated through it with little actual fallout impacting businesses or personal lives. Maybe that lulled us into a sense of “it couldn’t happen” and we quit talking. There is no shortage of information today but the unreliability of that information is mind boggling. As much as reliable communication is essential, the spreading of fear only adds to the problems. When we look back at Cutcliffe’s statements regarding 75 per cent of staff members being sick or dying, never does it mention the other 25 per cent would be scared to come to work. Funeral homes across the country are reporting that some staff are just not willing to show up. They are scared and not willing to be there. This I believe is a new phenomenon. As I write this, here are the numbers for Canada as of March 23, 2020. Over 50,000 tests have confirmed 2,049 cases with 23 deaths. These numbers are sure to rise but to add perspective, a normal year in Canada reports 500 to 1,500 influenza deaths per year according to Infection Prevention and Control with 4,500 to 55,000 tested confirmed cases per year. The one difference we have with COVID-19 is the number of tests being done and that each new confirmed case makes headline news. 4

• CANADIAN FUNERAL NEWS • APRIL 2020

With absolutely no experience on any level for dealing with a worldwide pandemic like this, the opinions range from A to Z as to the best path forward and what the outcome will be. The best medical minds can explain the virus and the risks associated with it but cannot even begin to explain what’s in the heads of those dancing on the beaches during spring break. Politicians’ responses range from running scared to pondering on whether the cure for this (through economic devastation) will be worse than the virus itself. To all of you on the front lines, be safe. On another topic. As the world is spinning out of control and funeral homes are running short staffed and working incredible hours to care for their communities, the BAO laid on some more red tape in the form of a request (read that as demand) for all firms to send in their bank statements for their current accounts. A couple paragraph’s from the communication read: “To assist the Bereavement Authority of Ontario (BAO) in protecting consumers and their money held in trust, as Registrar, I’m requesting that all operators provide copies of their bank statements for their general operating account(s). This request is for the months of January and February 2020. “Please email copies of your bank statements to the BAO’s Manager of Compliance Peter Jordan, at compliance@thebao.ca, no later than March 30, 2020. This request is pursuant to section 111 of the Funeral, Burial and Cremation Services Act 2002 (the Act). All information provided to the BAO is held in confidence, with the sole purpose of ensuring compliance with the Act.” This was sent to a funeral home owner on March 10. Well done BAO. What else is there to say? Until next month… C

COVER | A Tale of Two Gordons w w w. d i g n i t y m e m o r i a l . c a

Jack Gordon and Jayson Gordon.

A TALE OF TWO GORDONS Leadership of Service Corporation International Canada transitions from Jack to Jayson Gordon by Lisa Johnston

n icon in the death-care profession for 30 years, Jack Gordon is officially stepping down from his position as president of Service Corporation International Canada (SCIC), effective April 1, 2020. After serving in a number of roles and spurring the company growth from 38 properties to over 200 today, there is no doubt his departure will leave a large void – to be filled by none other than his own nephew and longtime SCIC employee, Jayson Gordon. The Predecessor: Jack Gordon It was over a half-century ago when a young high school student by the name of Jack Gordon offered to help out at the

• CANADIAN FUNERAL NEWS • APRIL 2020

funeral home located across the street from his house. Taking a shine to the work, Jack retained part-time employment during high school and upon graduation registered at the Canadian School of Embalming, completing his formal funeral service education in 1966. Four years later, he enrolled in university and with his trademark determination, acquired his business degree followed by his CA. His second career began at an accounting firm (with a move to Toronto) followed by a third career in the oil and gas sector (with a move to Texas). Then, one day, he came across a job listing for the CFO of a public company.

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COVER | A Tale of Two Gordons w w w. d i g n i t y m e m o r i a l . c a

Jack witnessed a number of changes over the years including the huge jump in Canada’s cremation rate. During the evolution of both the profession and the company, he played a large role in helping SCIC adapt – and grow – while maintaining the formula that has always led to success. “I sent my resumé not knowing it was SCI,” recalls Jack. “I remember telling my wife that I was going to take embalmer/ funeral director off my resumé in case they thought of me as a ‘funny’ guy. My wife said not to as it showed I had done a variety of things. I left it in and as it was the final day for applications, I immediately received a phone call.” The company in question was SCIC, one of the country’s largest single providers of funeral, cemetery and cremation services with its parent company, SCI, based in the United States. It was a move that turned out to be the best of both worlds for SCIC and Jack, who officially joined the team on March 1, 1990. Soon after starting his career as CFO for Canada, Jack made the move to Vancouver with his wife, Crystal, and their two teenage boys. For a time, Jack held both the CFO and COO position and in November 1995 took over as president of Canadian operations. “I have always enjoyed death care and I have always enjoyed helping people,” says Jack. “I think SCI is probably the best company I have ever worked for and they have always been good to me. I’ve never had a bad day at SCI.”

When asked what he is most proud of during his distinguished career, Jack is quick to answer: “I am very proud of the people we have working for us who do a great job for families every day. We conduct J.D. Power surveys, and for a company that does 32,000 funerals a year, we get very few complaints. I think that is a result of our training program, which keeps reinforcing what it is we all need to do, and the fabulous people who make up our team.” For those who have not had a chance to wish Jack well in his future retirement – which he plans to spend travelling the world while still keeping his finger on the pulse of acquisitions as a consultant for SCIC – he will be attending the upcoming national conference in Winnipeg. During his farewell tour, he will be reassuring funeral professionals across Canada that the company is in good hands moving forward. The Successor: Jayson Gordon Sometimes it does help to have family members in high places. When Jayson Gordon found himself treading water in an unsatisfying job for a delivery company, he approached his Uncle Jack to see about the possibility of a temporary job – maybe something for half a year to allow time to re-evaluate and investigate options. The discussion led to a position at Burnaby’s Forest Lawn Funeral Home, and a foot in the door at SCIC. “Almost from the start I fell in love with funeral service,” says Jayson of his early days with SCIC. “Shortly after starting, I decided to do my apprenticeship.” Upon obtaining his funeral director and embalmer’s licence, Jayson worked for a couple of years before returning to university. Already possessing a bachelor of arts in communication and political science from Simon Fraser University, he enrolled in the MBA program at York University and then returned to SCIC as area manager of the Okanagan.

In 2004, Jayson was transferred to the Lower Mainland where he oversaw a large portion of the properties in British Columbia. He then served as managing director for Central Canada, covering a territory ranging from West Vancouver to Gatineau, Quebec. It was over a year ago that he joined a distinguished list of candidates – from both Canada and the U.S. – vying for the opportunity to succeed Jack. The in-depth selection process involved telephone interviews and in-person meetings in both Vancouver and Houston.

“We did a lot of acquisitions during my time,” says Jack. “SCIC had 38 locations in Canada when I joined them and today, we have over 200. I spent a lot of time in the field working with new people and new acquisitions, bringing them on and teaching them how we do business at SCIC.” The company is still in growth mode with Jack bringing on two locations in Ontario and one in Saskatchewan in the final months leading to his retirement.

According to Jack, SCIC made the right decision in selecting Jayson for the role, leaving the company in good hands moving forward. “I believe Jayson is the right man for the job. He has been in the funeral business for over 25 years, he is well schooled, and he is a licensed funeral director and embalmer. I also think he has the right temperament, like me,” Jack laughs. “All of the candidates were strong, but Jayson rose to the top.”

• CANADIAN FUNERAL NEWS • APRIL 2020

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COVER | A Tale of Two Gordons w w w. d i g n i t y m e m o r i a l . c a

Jayson Gordon and Jack Gordon.

“It is a tremendous legacy to continue for sure,” says Jayson on his new role with SCIC. “I have been with the company long enough that I don’t think the transition will be difficult. There is a lot to learn, no question, and definitely big shoes to fill, but I think we are in a good place moving forward.” Jayson did good-heartedly request that the official transition not take place until the afternoon of April 1 (April Fools’ Day).

coming much more creative and responsive to consumer needs. We know there is a shift in people’s attitudes towards funeral service and towards traditions. I think we are getting much better at addressing those concerns. We are in the process of reinventing ourselves and it is an exciting time to be in funeral service.”

With Jack still available to help with future acquisitions and to lend an ear when needed, Jayson says his focus will be on the growth of the existing businesses – representing over 200 funeral, cemetery and crematorium locations from coast to coast across the country.

Jack agrees, “In the back of my mind, I have always thought that one day funeral service will turn around. It is going to go back to the more traditional – whether cremation or burial – and be focused on service again. A lot of people in this generation are regretting doing ‘nothing for mom’ so it will come full circle as funeral service becomes increasingly important in today’s society.”

“Growing what we currently have and expanding our efficiencies with existing operations will be my primary focus,” states Jayson. “Across North America, funeral homes and cemeteries are be-

The apple has not fallen far from the tree for the Gordon family and SCIC. It will be an era of new leadership with fresh ideas while still remaining part of the family. C

• CANADIAN FUNERAL NEWS • APRIL 2020

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TODD VAN BECK | The Brain Hijack – Part II w w w. t o d d v a n b e c k . c o m

THE BRAIN HIJACK – PART II b y To d d Va n B e c k Todd Van Beck

he amygdala is a section in the brain responsible for detecting fear. It developed thousands of years ago when a dramatic emotional response helped prepare for emergencies.

1. The first step in both management and employees is to recognize this condition exists. Awareness is a powerful tool in controlling the situation. Understand the definition of an amygdala hijack.

Image you are conducting a funeral and burial service for your Neanderthal buddy (you are the best Neanderthal funeral director in town) and during the final committal service you turn around to find yourself face to face with a ravenous, hungry, meat-eating creature. In this dangerous situation, the human brain wasted no time rationally assessing the situation; immediately the amygdala hijacked the brain into a flight-or-fight response, which hopefully allowed the potential snack target to get the hell out of the Neanderthal cemetery!

2. Recognize that an angry exchange of words changes few minds. The person experiencing an amygdala hijack is rarely listening to anyone, and if the recipient of the attack is also not listening, the situation can easily result in permanent damage to the relationship.

Well, fortunately, things have changed. It is most unlikely we are going to regularly encounter blood-thirsty beasts at an outside burial service, but we encounter other types of living creatures: drivers who cut us off, annoying colleagues at work, impossible relationships, misbehaving children, obnoxious and rude people, and numerous other problematic individuals leading to an occasional amygdala hijack. It also must be said that not all amygdala hijacks are distressing. When a joke strikes someone as so uproarious that their laughter is almost explosive, that too is a limbic response. It is at work also in moments of intense joy. There are medical intervention treatments that can be applied to this type of response, but they are most often regulated to extreme acts of amygdala behaviour where harm could occur to the individual or others. For our purposes in addressing this issue in the world of funeral and cemetery management, we will focus on methods and strategies for coping with an amygdala hijack. 12

• CANADIAN FUNERAL NEWS • APRIL 2020

3. Stop, really stop and really breathe. Stop what you are doing; breathe deeply with intention and purpose. Stopping and breathing is an excellent method of taking control of the situation. Ask yourself what just happened; replay the experience and comments in your head. Interestingly, this simple process keeps the neocortex (the thinking brain) engaged and can prevent the amygdala from fully taking over. 4. Become analytical about the behaviours of others. Difficult jerks abound across the face of the earth. They are everywhere. Remember, everyone has what he or she believes is a good reason for behaviour that to you looks irrational or childish. Don’t let the behaviours of others trigger your own hot buttons which leads to your own amygdala hijack. The juice is simply not worth the squeeze. The human situation where two people are in a simultaneous interaction and are exhibiting amygdala hijack can and does lead to homicide. 5. Neutralize the situation. When rudely interrupted, remember a time you interrupted someone else (realizing we all have done the same thing.) Humour is also a great tool to help neutralize a hijack situation. Seeing the funny side of funeral and cemetery work might strike many as an oxymoron, but some of the most hilarious events in human experience have happened on funerals, and on the grounds of cemeteries across the globe. Also understand that everyone makes mistakes.

The Brain Hijack – Part II | TODD VAN BECK w w w. t o d d v a n b e c k . c o m

Believe the truth that no one can make you angry; you get angry on your own. You are the only person who should be in control of your emotions. You injure yourself by relinquishing that control to others. 6. The power of the six-second rule. It takes the chemicals released during an amygdala hijack about six seconds to dissipate. Follow this prescription: take six seconds and take six deep breaths. Then do this again, and possibly again. In an amygdala hijack, silence is golden. Remember, you will never be asked to repeat something you haven’t said. The longer you remain calm and in control, the more likely you are to emerge from the communication as a winner. An amygdala hijack has the definite potential to destroy valuable relationships for life. Another strategy is to focus on something funny (or anything that will help you think of something else) until the initial overreaction reduces. 7. Believe the truth that no one can make you angry; you get angry on your own. You are the only person who should be in control of your emotions. You injure yourself by relinquishing that control to others. 8. Learn to be an observer in your own life. Count your blessings. It is hard to be in two emotional states at the same time, and gratitude does counter an amygdala hijack. It is not always easy to appreciate the person who is the source of your reaction conflict, so focus on the other parts of your life, such as your friends and family. View what happens to you objectively. Evaluate your responses and determine to do a better job next time.

9. Begin responding to people; stop reacting to them. Think with your brain and not your stomach. Reflect on the triggers that led to an overreaction. Triggers can be identified and hence controlled. Being aware of our triggers – our hot spots – allow us to avoid them in the future. 10. Finally: try not to take yourself too seriously. This seems to be a basic human flaw … we sometimes become so wrapped up in our own little worlds, we need a jolt of reality to bring us back. This human flaw can and does contribute to the severity of the amygdala hijack. Oftentimes, this jolt comes in the form of some unpleasant event, such as a neighbour laughing at your out-of-tune rendition of a song (when you think you are a good singer) or even worse, losing a friendship or dating relationship because you are so involved with your own affairs, you can’t see anything but yourself. If your goal is to have a lasting and happy relationship, this won’t be helpful to your cause, so, it’s great to periodically do a checkup. It is a worthwhile project to train your staff in both general stress management and the subject of the amygdala hijack. Being aware of this subject and what triggers an outburst goes a long way to controlling the behaviour. I would humbly suggest it is time well spent as dysfunctional management and staff always result in lost revenue. C

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JEFFREY CHANCELLOR | Pregnancy and Embalming

PREGNANCY AND EMBALMING b y J e f f r e y C h a n c e l l o r, C F S P Jeffrey Chancellor, CFSP

am sure that many readers assume this article is about the workplace health and safety aspects of women in funeral service. You know, the usual chemical and microbial exposure reduction, ergonomics and those types of concerns. Nope. Today we are going to explore the culture of care for pregnant women. It doesn’t happen often but from time to time we are called to serve a family where the deceased is a pregnant woman. What do we do? How do we talk about it? What documentation, disclosures and permissions should we seek? Let’s face it this is a difficult topic to discuss, period! Recently, I had an unusual technical call. A woman pregnant with twins and late in the eighth month passed away suddenly in a motor vehicle accident. The family had an idea that felt really special to them. Wouldn’t it be a nice idea to remove the two babies from their mother and place them in her arms in the casket for their farewell event? To the layperson, this sounds really sweet and touching and creates a beautiful mental image that would be truly healing for the surviving family. To the inexperienced funeral arranger who was not an embalmer, it also sounded beautiful. To the experienced embalmer, it’s a vastly different experience. It conjures up images that are less than healing and perhaps downright scary! Getting back to our case discussion, the friendly and helpful funeral director told the family they would fulfil their wishes. Once the promises were made, the stress and pressure on the clinical care team began to build. Save to say that this situation is not likely to happen to many readers, there are some lessons for all funeral professionals and our profession. Allow me to run through the series of events as they unfolded. The funeral home owner reached out for advice. He wanted a tiebreaker and a simple formula. “Jeff, just give us your sug14

• CANADIAN FUNERAL NEWS • APRIL 2020

To the inexperienced funeral arranger who was not an embalmer, it also sounded beautiful. To the experienced embalmer, it’s a vastly different experience. It conjures up images that are less than healing and perhaps downright scary! gested chemical mixture and your recommended order and timing of treatments.” How could I advise him, knowing what I didn’t know? The family had already been told “yes” by the funeral arranger but the embalmer said “no.” The owner and the funeral arranger, not embalmers, believed it would be a routine procedure followed by an easily concealed abdominal incision, a reach inside and a simple extraction of the already arterially embalmed babies. In their view, the fetal circulation that they read about in the embalming text combined with the mom’s youthful circulatory system would almost surely guarantee success. A little bit of knowledge can be a dangerous thing. In the clinical care world you can’t judge a book by its cover. It is important for us to be mindful that sugar looks just like salt and when mistakenly added to a dish it changes the flavour! Many of the most-simple appearing remains, you know like that little old lady who died in her sleep, can offer our greatest clinical care challenges. There may be significant internal complications ranging from an aortic aneurysm to disseminated intravascular coagulation. We do not know what is lurking inside her and it is the same with pregnant women. Since we cannot see inside the

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JEFFREY CHANCELLOR | Pregnancy and Embalming

remains, we must anticipate conditions and even with the best-case analysis, we will no doubt experience unexpected reactions to our mixtures and procedures.

I asked them what their disclosures or discussion points were to the family. They had not shared any significant detail save to say, “We’ll do our best to accommodate your request.”

I began by asking how long the mom had been deceased. “Thirty-six hours, why?” was the answer. “To assist me in imagining her internal condition,” was my response. He replied, “Other than some bruises she looks fine. She was not the driver therefore there was no autopsy.”

I inquired about the content of their authorization forms for clinical care and any other signed documents. Again, a very scant amount of information was contained in the documents.

My next question was if they had considered that a fetus inside the mother is likely one of the fastest decomposing human tissues. The response, “That should not be a problem because she had been refrigerated.” Refrigeration is helpful, but in this situation, they really needed to consider the environment inside the mom. These babies are in a liquid, nutrient-rich medium, and there are likely internal injuries and internal bleeding exacerbating the situation. Blood decomposes rapidly, and as every minute ticks by, the babies will become softer and more difficult to preserve and restore.

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I asked them how much time they had allotted for the work to be performed. They said they have all day because the family would be coming in at 7 p.m. for viewing. I looked at my watch and calculated the time zone difference. They had less than six hours. Now I could feel the panic getting a hold of me too and I was 5,000 kilometres away! Before attempting to remove a baby or multiple babies, it is a good idea to ask yourself some questions. Let’s start with skills. Do your embalmers have the surgical skills to perform this procedure? In my experience, the graduates from most educational programs today lack anatomical knowledge and precise surgical capability. This is not meant to insult anyone. It is an observation made from seeing people struggle to find and elevate vessels for injection and drainage. I am certain many readers can relate with the challenge in today’s workspace while dealing with obesity, post-surgery embalming and extreme edema. Removing a baby is not as simple as it sounds. It requires more anatomical knowledge than raising vessels. Experience is the best teacher in clinical care. As Jimi Hendrix asked, “Are you experienced?” Another consideration is the “ethic” of this operation. I liken it to when families request for a funeral provider to remove teeth for dental gold. Most death-care professionals I encounter have no interest in performing extractions and call a dental contractor to do it. It just feels better. When the cost of the extraction is compared to the value of the gold most clients relent. I did an anecdotal study. I asked a couple of dozen embalmers if they would be comfortable performing the procedure to remove the babies for placement in the mother’s arms. Of the 24, one was comfortable with the task while 23 shared concerns and discomfort (10 said they would outright refuse). When I asked them why they said it just “feels wrong.”

Pregnancy and Embalming | JEFFREY CHANCELLOR

I did an anecdotal study. I asked a couple of dozen embalmers if they would be comfortable performing the procedure to remove the babies for placement in the mother’s arms. Of the 24, one was comfortable with the task while 23 shared concerns and discomfort (10 said they would outright refuse). When I asked them why they said it just “feels wrong.” Another area to consider is the anticipated best outcomes. Babies are not born with perfect skin. Babies are fragile. They get skin slip quite rapidly and easily. I have not seen much healing surrounding viewing a hastily prepared stillborn baby. Desquamation is hard to treat and creating an appealing surface and cosmetic texture is a rare skill. Those who have mastered this skill know well that it takes more than simply a few hours to do the job. In my experience, we cannot rush surfacing agents and cosmetic curing times. Is the final outcome likely to create an unpleasant viewing experience and leave disturbing memories? If the answer is yes then my answer regarding care with public viewing in mind is a definite “no.” The next question that needs to be considered is whether to leave the babies inside during the arterial and cavity treatment. Arterial injection will no doubt deliver preservatives to the babies. The degree of saturation with preservatives is impossible to determine because we cannot see the process. Removing the child is an extraordinary procedure. We do need to clearly educate the consumer and seek written approval for this procedure to adequately protect our self, our brands and our profession. Let me ask you, does your authority for care outline this procedure?

When it comes to how to prepare pregnant women my advice is simple. Communicate well with the family. Be clear and factual. Get detailed permission in writing. As with all embalming procedures, moisturize the skin of the face, hands and neck. Topically and hypodermically treat external conditions first. Avoid cervical vessels when possible and inject from the iliac or femoral arteries. Pre-inject to condition the remains to receive the preservative and disinfecting solutions. Go slowly to avoid swelling. Aspirate as much fluid from the cavities as possible. The trocar can be difficult to control when injecting cavity chemical so use a parietal needle and syringe to deliver cavity chemical to the viscera and the baby with precision. How did this opportunity to serve turn out? It turned out well for the family. The owner, when empowered to think differently, gave the family an apology for the inexperienced arranger’s promise to serve. They understood and were thankful for the farewell experience in viewing their beautifully presented pregnant wife, mother, daughter and sister, with her twins inside. C

Jeff Chancellor serves as director of education, training and research for Eckels and welcomes your opinions. APRIL 2020 • CANADIAN FUNERAL NEWS •

THE GRIEVING WELL | Toxic Positivity: “Don’t Worry, Be Happy!” w w w. g r i e f j o u r n e y. c o m

TOXIC POSITIVITY: “DON’T WORRY, BE HAPPY!” b y D r. B i l l We b s t e r Dr. Bill Webster

o you know the distinction between grief and mourning? Grief is our internal reaction to any situation of loss, or how we feel within ourselves; mourning is how we express and communicate those feelings outside of ourselves. Sadly grief and mourning don’t always harmonize in practice. There is often a “dissonance” between the experience and the expression. Think about it! When someone dies, you feel like your heart is breaking, your world turned upside down.

This is known as “toxic positivity” and we have all probably done it at some point. The phrase refers to the concept that keeping positive is the right way to live life. It suggests only focusing on positive things while rejecting or avoiding anything that may trigger negative emotions.

Then someone asks, “How are you?” You put on a brave smile, and respond, “I’m fine.” Inside you feel devastated, yet you choose to project a brave front, a good face on the situation. Why does this happen? The conflict is fuelled by people who say, “Now you have to look on the bright side. You need to focus on the good things in your life.” The subtle suggestion is that it not OK to be sad, leaving the grieving person feeling confused and conflicted. This is known as “toxic positivity” and we have all probably done it at some point. The phrase refers to the concept that keeping positive is the right way to live life. It suggests only focusing on positive things while rejecting or avoiding anything that may trigger negative emotions. Comments like this cause us to feel torn apart: caught between whether to be honest about our true feelings of grief and devastation; or to put forward the brave face that people want (and are relieved!) to see.

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One lady put it succinctly: “Not being able to talk to people about sad things made it all feel worse. I wore a smile, but it felt like a gag. On the outside, I looked like the poster child for resilience, but on the inside, I was choking on the overwhelming sadness I felt. “What was worse, people seemed to prefer the fake smiling version of me, even though they must have suspected that it really was all just an act.” There’s a good reason why toxic positivity should be named and shamed. It leaves the grieving person feeling lonely, isolated, abandoned and worst of all, phoney. You can’t feel truly loved by someone if you can’t share negative emotions with them, or be sad or scared or angry around them. It’s how we bond. As a friend once wisely commented, “Grief is good for body, mind and soul. It’s just not so good for the image.” A recent Internet meme refers to people wanting to “feel seen,” which means “I am glad that someone understands me.”

Toxic Positivity | THE GRIEVING WELL w w w. g r i e f j o u r n e y. c o m

It expressed the desire to be acknowledged in our complexity, even when it isn’t pretty. It pleads, “Please notice that I am not doing so well, even if I pretend that I am.” Sharing sadness is a healthy and normal human social behaviour. Feeling loved means being comfortable showing our whole messy selves to each other ... even if it’s not good for the “image.” In healthy relationships, when we share our sorrows, fears and frustrations with trusted others, it actually creates feelings of connection, of being heard and understood. Sharing our true feelings, rather than hiding them, elicits compassion and assistance from those who are open to accepting us as wounded people. Admittedly not everyone is emotionally able to do that. Some people prefer to avoid the sad realities of life, and their defence mechanism is “toxic positivity.” But life is difficult. There are no easy answers to pain, loss and suffering. It is always a struggle. It is much more difficult to “get through” hard times on your own, without sharing them with other people. That’s why people attend community grief groups or talk to counsellors … but why not add “friends” to that list? Toxic positivity statements to avoid include: “Maybe it’s for the best.” “It’s a blessing in disguise.” “They are in a better place.” “There must be a purpose in this.” “You’ve got to be strong.” “Life must go on.” “Get a hold of yourself.” “Look on the bright side. Don’t wallow in self-pity.” Rather use statements like: “I’m sorry.” “Tell me how you feel.” “I can’t imagine how painful this must be.” “It’s hard to see any meaning in this right now.” “You must really miss them.” “I’d like to help you through this.” “It’s OK to hurt and to grieve.”

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Ask questions that invite people to expand on what they are feeling, like “Tell me more,” or “Can you share what that was like?” or “How did you feel about that?” Most of all, be willing to sit with people in the silence. Don’t feel you have to say anything. Just “be there” for them.

To learn how we can help, contact us at 1-877-629-6262 or by email at National. IndustryPrograms@bmo.com

At the very least, people shouldn’t tell someone how to heal from something they haven’t been through themselves. C Dr. Bill Webster is the director of the Centre for the Grief Journey, and can be reached at www.GriefJourney.com, and on Twitter @drbillwebster. TM /®

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APRIL 2020 • CANADIAN FUNERAL NEWS •

DAN ISARD | Rebuilding for the Future

REBUILDING FOR THE FUTURE FOUR KEY POINTS TO UNDERSTAND ABOUT YOUR BUILDING AND ITS RELATIONSHIP TO YOUR BUSINESS (Originally published in the March 2019 edition of The Director magazine, a publication of the National Funeral Directors Association.) by Dan Isard Dan Isard

elcome back, worthy readers! I believe you are committed to working for a successful 2020 and beyond and willing to take a sledgehammer to your business model over the course of a year. In the end, we will all see the future more clearly. In this article, I will demolish your building. One of the biggest issues with the funeral home building is that it is a single-purpose, specialty building and one that often predates community members. Even if you put in a reception centre, it’s still the reception centre at a funeral home. If you rename the business with some unfuneralish name, it’s still a reception centre in a funeral home. That doesn’t mean people won’t use it. They will. And when they do attend a reception in the funeral home, the first thing they usually say is, “This is much nicer than I would have thought.” To sledgehammer your building for the sake of future planning, we must understand four key points about it and its relationship to your business.

VALUATION There are two ways to value a funeral home building. The first is to assume it is only commercial property and there is no funeral home limiting its use. This is the liquidation value. If your building is 10,000 square feet and commercial buildings in your community sell for $200 per square foot, your building liquidation value is $2 million. Therefore, if the business and the building value as a funeral home (to be discussed next) combined are not worth the liquidation value, then perhaps someday you wind up shutting down the funeral business and selling off the real estate for its commercial value.

• CANADIAN FUNERAL NEWS • APRIL 2020

The second method is the special-use valuation, a two-step process. First, determine fair market rents for this building, assuming its highest and best use is as a funeral home. Rent typically ranges from six per cent of funeral service revenue (FSR) to a high of eight per cent. The higher rent is used if there are multiple buildings or if the building is a perfect design. Funeral service revenue is defined as all revenue from operations, excluding cash advances. Cash advances are not-forprofit revenue items, as they are merely exchange items to help a family, and thus are not included in FSR calculation. If a business has $1 million in funeral service revenue, its rent should be between $60,000 and $80,000. You might not be objective enough to determine the proper rent, but I am. This payment is assumed to be a triple net lease, meaning the lessee pays rent to the lessor, as well as paying all real estate taxes, insurance and maintenance expenses that arise from use of the property. The lessee does not pay for the replacement of capital assets. If a roof is leaking, the lessee pays the cost of repairs. If a roof needs to be replaced, the lessor/landlord pays for it. If your real estate is in your business enterprise with the funeral home and you do not pay rent, the calculation is the same. We are trying to determine a cost for the use of the building. I can guarantee that if your real estate is in the enterprise, your pricing is probably off, as you are not allocating the proper cost of the building to your overhead. Once we know the rent, multiple by 10. Generally, it’s that simple. If your business does $1 million of FSR and it’s a perfect building, the rent would be $80,000. The value as a funeral home is therefore $800,000.

Rebuilding for the Future | DAN ISARD

A West Coast client was recently offered more than $10 million for his real estate. We valued the business and real estate as a funeral home enterprise at about $5 million. The client was ready to retire, and while there was an adult child running the business, the child could not buy the building at the commercial price. They asked what they should do. Unfortunately, it was a no-brainer. The building was sold and the business intangibles sold off to a local competitor.

LOCATION There are many reasons someone chooses a funeral home. According to annual NFDA survey data, convenience of location is the third most important reason on the list, which is why the building has so much importance in the business operation. By the same token, it is difficult to manage as the families you serve may move. Imagine you serve a Lithuanian community almost exclusively; you’re even located next to the Lithuanian Catholic church. But over the past 50 years, families have moved 30 miles away. Suppose the church is shut down. Do you think this will impact case count? Funeral homes are not easy to move. It is expensive and time consuming. In some cases, chasing your cases may allow someone else to move into your existing site and take some of your business away. However, acknowledging the fear and expense, if you were to build new, would you relocate? If not, you’re lucky! If you would relocate within your general service area, this is the time to start thinking about doing that.

BUILDING SIZE The size of the building is another factor. Is it the right size for the number of families you serve? Is the chapel the right size for the number of people who attend a funeral service? Do you have enough area for viewing? This is a difficult planning issue because funeral directors never want to deny a family. If you have two families inhouse and a third calls, you don’t want to ask the newest family to delay their plans. However, you probably should. There are only so many cars that can fit in your parking lot

and so many families who can avail themselves of your services at the same time. A client with a 60-call firm has two prices for its chapel or visitation; a standard price allows them to have multiple families served at the same time, and a higher price is charged for the exclusive use of the building. I asked, “How many times has a family chosen the exclusive use and you got another call at the same time?” The owner told me in the 10 years they had owned the business, that happened only twice! Building out a funeral home is about $200 to $300 per square foot. Thus, a 10,000-square-foot funeral home could cost between $2 million and $3 million, plus the land and furniture, fixtures and equipment to construct. Let’s be real! At these prices, can you afford to do low-cost cremations?

SITE COMPONENTS One key to a successful future facility is building to meet the needs of the families you will be serving over the next 20 to 30 years. While computer screens are more important now than felt pushpin lettering boards, there are more needs to take into consideration. Reception centres are one of the most talked about items in the renovation or construction of a funeral home. People want a place to congregate and talk and share their common grief. If you have a graveside funeral and the mourners show up and then leave, that needed socialization is lost. And if your state/ provincial law doesn’t allow funeral homes to have reception centres, change the law! A reception centre profit can offset the lost profit from partial services and lost merchandise sales. A crematory should be as much a part of your building as a prep room. They both cost about the same to construct. The difference is that the prep room is being used less for embalming every year and the retort is being used more each year. I have found that for most crematory construction projects, if you are using a thirdparty crematory about 90 to 100 times a year, owning your own crematory will allow you to break even or make money. Remember, the theme of this column is it must be broken to make it better. A great book by Roger von Oech, A Whack on the Side of the Head, promotes business owner creativity. C

Dan Isard, MSFS, is president of the Foresight Companies, a Phoenix-based business and management consulting firm specializing in mergers and acquisitions, valuations, accounting, financing and customer surveys. He can be reached at 800-426-0165 or danisard@theforesightcompanies.com. For other educational information, visit theforesightcompanies.com.

• Financial and tax advice contained in this article is for informational purposes only and may or may not apply to your individual position. Readers are strongly encouraged to seek the counsel of qualified advisers before undertaking any action based on this information. APRIL 2020 • CANADIAN FUNERAL NEWS •

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IN MEMORIAM | Charles (Herman) Boudreau

IN MEMORIAM CHARLES (HERMAN) BOUDREAU

t is with broken hearts and great sadness that the family of Charles (Herman) Boudreau announce his passing on February 11, 2020 at his home in Arichat, Nova Scotia.

Born February 18, 1942 in Arichat, Herman was the son of the late Hyacinth and Clara (Samson) Boudreau. He attended school in Little Anse and eventually made his way to work in Massachusetts, where he met and married the love of his life, Norma Elizabeth (Hussey) Boudreau. In 1975, Herman and Norma acquired the Funeral Home and Ambulance Service, renaming it C.H. Boudreau Funeral Home Limited in 1997. Alongside his wife Norma, Herman received the prestigious Jack Hartery Memorial Lifetime Achievement in Business Award in 2018 from the Strait Area Chamber of Commerce. The award honoured C.H. Boudreau Funeral Home for being the best in business for over four decades. Being a long-standing member of the chamber, Herman considered receiving this award a privilege. Herman was a quiet, thoughtful soul who used fewer words than most, but was phenomenal with his quick and witty comments. He was always there to help others, offer advice or give direction. He loved playing poker and would never ever dream of an excuse as to why he could not attend a game with his family and friends. He was a member of the Royal Canadian Legion, Branch 150, in Arichat and a 25-year member of the board of directors of InRich. He was a lifetime member of the 24

• CANADIAN FUNERAL NEWS • APRIL 2020

Knights of Columbus, Local 4607, and was on the board of directors of 235 Arrow Sea Cadets when it was founded. He is survived by his wife of 57 years Norma; sons Chuck (Alana Paon) and Kevin (Noreen), both of Arichat; grandchildren Kyle (Grace Starkey), Ashley Clorey and Charcy Marchand (Brandon); great-grandchildren Eli and Elayna Clorey (Preston); siblings Delia White, Delima (Elmer) Scanlan and Claire (Hubert) Doyle; brother David (Donna); brother-inlaw Clem Landry; sister-in-law Idella Boudreau; and several nieces and nephews. Besides his parents, Herman was predeceased by his sisters Evelyn Gotell and Isabelle Landry; brothers Russell and Gordon; brothers-in-law Joe Gotell and George White; and sisterin-law Lucy Boudreau. Cremation has taken place. The family celebrated Herman’s life at C.H. Boudreau Funeral Home with two days of visitation followed by a funeral mass on February 22 at Our Lady of Assumption Church in Arichat with Rev. Michel Exalant presiding. Following the funeral mass, a reception was held at the Royal Canadian Legion, Branch 150, in Arichat. Memorial donations can be made to the Strait Richmond Palliative Care Society or to the Pay It Forward – Angel Fund. To send words of comfort to the family, please visit chboudreau.com. C

Come Together, Be Inspired | FSAC/MFSA w w w. f s a c . c a / w i n n i p e g

Photo courtesy Dan Harper

COME TOGETHER, BE INSPIRED

FSAC AND MFSA TO CO-HOST ANNUAL CONFERENCE IN WINNIPEG by Lisa Johnston

eferred to as the “Gateway to the West,” Winnipeg is a culturally-diverse city known for its flourishing arts scene, colourful festivals and historic sites. Once a trading post linking Western Canada to the East, its central location remains ideal – this year uniting death-care professionals from across the country on June 2-4, 2020 at the Funeral Service Association of Canada (FSAC) annual conference. It has been over 20 years since Winnipeg hosted the national conference and much has changed since that time. Today, Winnipeg is a bustling city offering world-class dining, lively entertainment and unique experiences such as the Leatherdale International Polar Bear Conservation Centre and the Royal Winnipeg Ballet. It also boasts a completely renovated and expanded convention centre which will be home to this year’s gathering. Focused on the theme, “Come Together, Be Inspired,” the three-day conference has all the makings for a stellar gathering: 12 education sessions, a large-scale trade show and a night to remember at the Canadian Museum for Human Rights. “FSAC is collaborating with the Manitoba Funeral Service Association (MFSA) to put together, in my opinion, one of the best national conferences I have ever seen,” says Ray Fournier, chair of the conference committee and supplier representative on the FSAC board. “We have selected the perfect venue and developed an action-packed agenda. There is more education than I have seen in a long time with 12 speakers and workshops. In addition to eight-and-a-half total hours for the trade show, five hours will be completely dedicated to suppliers.” Since Manitoba, like most provinces, has a requirement for continuing education credits, speaker sessions have been designed to allow delegates to acquire all their annual credits over one day, saving costs and requiring less time away from businesses.

Co-hosts of the conference, MFSA president Michael Gibbens is encouraging all funeral home owners and managers within the province to send their staff to attend for one, two or the three full days. There will never be a better opportunity with MFSA providing a special incentive rebate to their members to attend this year’s conference. “This is a great opportunity to let everyone experience what a national conference is all about,” says Gibbens. “Oftentimes, it is owners and managers who attend; not the grassroots staff. Down the road, this will become a problem in the sense of who is going to lead the next generation? Who is going to be the next president when I step down? If we don’t start to create or develop a succession plan across the country and make these opportunities more accessible, we are not going to have a new generation of leaders.” Gibbens adds with approximately half of the province’s funeral homes located in the Winnipeg area, the opportunity to send staff has never been easier – and more affordable. Hailing from Manitoba, FSAC board member and conference committee volunteer Naomi Lutz addressed the crowd at last year’s national conference in Kelowna, listing all the reasons Winnipeg makes for a stellar stop on the conference circuit – while assuring everyone there is more to the city than just cold weather and mosquitoes. “What people need to know about Winnipeg is that we are a diverse city with lots to offer,” says Lutz. “I think a lot of the smaller cities in Canada get overlooked but as far as Winnipeg goes in the summertime, there are many cultural festivals and music festivals that people can attend.” In addition, the province is celebrating its 150th anniversary with a full slate of additional programming for those who want to explore more than just the conference agenda. “There has definitely been a real energy in the community – everyone has really been behind the idea of hosting the APRIL 2020 • CANADIAN FUNERAL NEWS •

FSAC/MFSA | Come Together, Be Inspired w w w. f s a c . c a / w i n n i p e g

conference in Winnipeg,” continues Lutz. “I have felt the momentum grow from the time we have started planning, so I expect it is going to be a fabulous time.” The opportunity to experience more of Winnipeg – and a definite highlight of the conference program – will be an evening at the Canadian Museum for Human Rights, a visionary building that serves as a unifying symbol for the concepts of inclusion, freedom, equality and dignity – ideas that have inspired Canadians to strive for human rights. Its spiralling design takes visitors on an upward journey, progressing from ground to sky, darkness to light – intended as a metaphor for the struggle toward fully realized human rights for all. “As Winnipeg has a large Aboriginal community, we will be incorporating their influence into the evening by featuring First Nations dancing, music and a pipe ceremony,” says Gibbens. Delegates attending the evening (separate registration required) will experience an assortment of different food stations highlighting distinct Manitoba fare and will have the opportunity for readmission to the museum over the next three days to further explore the exhibits at their leisure.

Canadian Museum for Human Rights. Photo courtesy Aaron Cohen.

“Everything about that building reflects what Canada is about,” adds Fournier. “I don’t want to let too much out of the bag but it will be a spectacular night as will be our banquet featuring a northern lights theme. We have a very engaged and hard-working committee that has been able to put together a great program.” There will be plenty of opportunity to interact with colleagues over the remainder of the conference. One of the larger exhibitor spaces in recent years, over 50 suppliers from across the death-care profession will feature vehicles, caskets, urns – all the necessary products and services to help companies succeed. Host hotel, Delta Hotels Winnipeg, attached to the RBC Convention Centre, is offering special room rates of $189 – and with an early-bird conference rate of $595 (the museum night is an extra $49), organizers believe delegates will receive tremendous value over three inclusive days.

Winnipeg skyline. Photo courtesy Dan Harper.

“As a profession, we still believe in coming together,” says Gibbens. “That’s why we have the theme, ‘Come Together, Be Inspired.’ There is so much value in talking to peers in the profession. It keeps the conversation going and this year Manitobans have the opportunity to talk to people from other regions and jurisdictions to see if they are having similar problems and hear their solutions. It is good to interact; otherwise we can feel all alone in our own little backyard.” Fournier agrees, “When you attend a conference like Winnipeg 2020, filled with great education, a large-scale trade show and spectacular networking events, it is a real game-changer 26

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The Forks Market Food Hall and The Common. Photo courtesy Ben Aguilar.

Come Together, Be Inspired | FSAC/MFSA w w w. f s a c . c a / w i n n i p e g

to get ahead. And this year, there is no better city to do this in than Winnipeg – a hub city where people come together for the betterment of all.”

For more information on the conference, visit www.fsac.ca/ winnipeg. Additional information highlighting speakers and education sessions will be featured in the next issue of CFN). C

Itinerary (subject to change) Tuesday, June 2, 2020 7:00 am – 3:00 pm 8:00 am – 9:30 am 8:00 am – 9:30 am 8:00 am – 5:00 pm 1:00 pm – 3:00 pm 3:15 pm – 3:30 pm 3:30 pm – 6:00 pm 7:00 pm – 10:30 pm

Exhibitor Setup Continental Breakfast FSAC Past Presidents’ Breakfast Registration Open FSAC AGM Ribbon Cutting & Opening of Trade Show Trade Show & Welcome Reception Canadian Museum for Human Rights

Wednesday, June 3, 2020 7:30 am – 8:30 am 8:00 am – 5:00 pm 8:30 am – 9:30 am 9:45 am – 10:45 am 11:00 am – 12:00 pm 12:00 pm – 1:00 pm 1:00 pm – 3:00 pm 3:00 pm – 5:30 pm 3:15 pm – 4:15 pm 6:00 pm – 7:00 pm 7:00 pm – 10:30 pm

Hot Breakfast Registration Open Winnipeg skyline. Photo courtesy Dan Harper. MFSA AGM Concurrent Sessions: • Closing Your Eyes is Not Considered PPE (Quinn Furey) • How to Win Families and Get 50-Plus Pre-Need Leads on Facebook (Ashley Montroy) Concurrent Sessions: • Long Bone Donations and Skin Procurement (Adam Rogalsky) • How to Handle Phone Shoppers (Marc Kanapaux) Lunch with Exhibitors Keynote Speaker: Becoming a Trusted Advisor (Jeff Mowatt) Refreshments & Trade Show Concurrent Sessions: • Invest in Your Pre-Need (Andrea Love) • Workplace Mental Health (Ela Partyka) President’s Reception President’s Banquet

Thursday, June 4, 2020 7:30 am – 8:30 am 8:00 am – 5:00 pm 8:45 am – 9:45 am 10:00 am – 11:00 am 11:45 am – 12:30 pm 12:30 pm – 1:30 pm 1:30 pm – 2:30 pm 2:30 pm – 4:00 pm 4:15 pm – 8:30 pm

Continental Breakfast Registration Open Concurrent Sessions: • Professionally Correct (Doug Kennedy) • Five Levels of Leadership (Marc Kanapaux) Concurrent Sessions: • Trust as the Foundation of Employee Engagement (Adele Warner) • Event Producers and Venues (Melissa Meilleur) Bear-Pit Session Closing Lunch with Exhibitors Closing Speaker: The Evolution of Funeral Service (Todd Rienholt) Refreshments, Raffles & Trade Show Trade Show Tear Down

APRIL 2020 • CANADIAN FUNERAL NEWS •

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Highlights from the Profession | THE NEWS CORNER

JOHNSON CONSULTING GROUP’S CUSTOMER EXPERIENCE WORKSHOP OPEN FOR REGISTRATION Johnson Consulting Group (JCG) is excited to announce open registration for JCG Academy’s Customer Experience Workshop. The workshop focuses on working with businesses to create a customer service revolution. JCG’s business consulting team has designed a course aimed to create customer experiences that are personalized for each family that walks through the doors, unique to each business. The workshop will target the significance of customer service and discuss strategies to improve customer loyalty by creating peak moments that will leave families with a lasting impression. The full process encompasses 90 days of JCG’s business consultants walking participants through the customer experience revolution. The first step in the process includes reading The Customer Experience Revolution by John R. DiJulius III, followed by a meeting with the firm’s owners to strategize and introduce the process. Following this meeting, the owners will select members of their team to drive this effort and participate in the two-day workshop. JCG also assists these firms with rolling out their customer experience revolution to their entire company and staff towards the end of the workshop in the form of an official launch. With five completed Customer Experience Workshops in 2019, JCG will continue to partner with funeral home and cemetery businesses to build a sense of camaraderie, elevated company culture and better customer experiences among staff and families. Leading the front of the Customer Experience Workshop is Lawrence W. Michael. Senior business consultant at JCG, Michael has played a key role in delivering these customer experience revolution programs to clients throughout North America. Michael and the rest of the JCG team are excited about the feedback they have received. “We have a passion for customer service and this is an opportunity for premier clients to challenge their teams to continuously improve in all stages of interaction with their customers,” says Michael. “One of our clients, a very large cemetery company in Los Angeles, has already seen marked improvement of 15.4 per cent in their customer loyalty score (Net Promoter Score) after only six months of implementing the program.”

Lawrence W. Michael

Another benefit of the program is improved company culture, teamwork and communication among staff members internally. Betsy Morrow, funeral assistant and STAR program coordinator of Hansen Mortuaries & Cemetery, explains how JCG’s Customer Experience Workshop has been beneficial for the Hansen team as well as the families they serve. “It really has created an excitement to create peak moments instead of only focusing on putting out fires. It has increased morale within the company as well as an appreciation and understanding for what every member of our team does to serve our families. I think we are understanding as a whole what it takes to go above and beyond and how we can better work within our company, which in turn only benefits the family’s experience when they walk through our doors,” says Morrow. JCG’s business consulting team is excited for the continued success of the Customer Experience Workshop in 2020. To reserve your spot in the program, contact info@johnsonconsulting.com or call 480-556-8500. C

APRIL 2020 • CANADIAN FUNERAL NEWS •

THE NEWS CORNER | Highlights from the Profession

LEARNING TO LIVE YOUR LEGACY, NOT LEAVE ONE BEHIND CODI SHEWAN RELEASES POWERFUL NEW BOOK Codi Shewan is a sought-after motivational speaker who travels the world encouraging people to live life more purposefully. Recently, one of his inspirational videos went viral, garnering more than 300,000 views in under 48 hours. But before this, he had a 20-year career as a funeral director. Seems unrelated, right? But actually, his experiences facing death every day taught him lessons about living. This is what he shares in his powerful new book, Everyday Legacy: Lessons for Living With Purpose, Right Now (Page Two, February 18, 2020). Through powerful stories and no-nonsense insights, Everyday Legacy is a book about life, written to inspire readers to shift to the idea of living – not leaving – a legacy. Shewan’s message is simple, yet powerful: in each moment, you have the ability to change yourself and those around you, in profound ways. “Often people have to experience something tragic to truly take stock of the value of life, but it doesn’t have to be that way. We can live more fully, more purposefully today,” Shewan says. “So often when I arranged funerals, I would hear what I’ve come to call ‘echoes of regret’ – people wishing they had spent more time with those who mattered, given one more hug or told their loved ones how they truly felt. Everyday Legacy helps readers show up more powerfully every day, and realize the impact they’re making, while they’re still here.” Everyday Legacy guides readers towards rethinking their own legacy, and encourages them to start living it now. From tales of unexpected friendship as a young volunteer in palliative care to what he learned through his estranged father’s funeral, Everyday Legacy shows what it means to be deeply human, undeniably mortal – and how to choose a life that matters. “Living – not leaving – a legacy is about knowing what is important in your life, and making intentional choices about who you show up as in the world, each day,” Shewan adds. “I believe Everyday Legacy will inspire people to take positive action in their life and live with more purpose, right now. I’ve seen how transformative living more intentionally can be, and Everyday Legacy can be a catalyst to do just that.” After spending two decades in the death-care profession, Shewan jumped from an executive position in corporate funeral services to the entrepreneurial world in 2014. He is also the 30

• CANADIAN FUNERAL NEWS • APRIL 2020

Codi Shewan

founder of From Strangers To Family, an experience that helps people feel connected in an often disconnected world. For more information, visit everydaylegacy.com or connect with Shewan on Instagram, Facebook, Twitter or LinkedIn. Everyday Legacy is available through all major booksellers and online via Amazon. C

SELECTED EDUCATIONAL TRUST ANNOUNCES LEADERSHIP ACADEMY SCHOLARSHIP RECIPIENT Selected Independent Funeral Homes Educational Trust announced the recipient of the 2020 scholarship to the Selected Leadership Academy. This scholarship, valued at more than $5,000, was generously sponsored by a grant from Homesteaders Life Company.

Highlights from the Profession | THE NEWS CORNER

The trust scholarship provides the recipient with full two-year tuition plus an annual stipend to participate in the Selected Leadership Academy, a unique and rewarding educational opportunity offered exclusively to Selected Independent Funeral Homes’ members. The academy is a personalized journey for those, no matter title or position, who believe their leadership makes a difference and choose to become better. “It’s a big commitment on the part of the participant, not only financially, but particularly with regard to the amount of time each class member commits to,” states Bea Pedersen, the trust’s executive director. “But the reward is equally great. We are honoured to be able to assist these dynamic professionals with this opportunity to grow and lead. And we are deeply grateful to Homesteaders Life Company for making this fantastic scholarship possible.”

Wes Elmes

“Wow, wow, wow is all I can say,” says Wes Elmes, funeral director and certified funeral celebrant with Haskett Funeral Homes Ltd. of Lucan, Ontario, on being chosen for this prestigious award. “Thank you so much for this. I feel so honoured to be awarded this scholarship.”

The mission of Selected Educational Trust is to provide the best educational opportunities for the advancement and support of all who work within and for the independent funeral service profession. C

WINNIPEG 2020 FSAC Annual Conference

JUNE 2 - 4 , 2020

“How to become a Trusted Advisor”

SAVE

& WIN

JEFF MOWATT, Keynote Speaker

12 SPEAKERS | 50+ EXHIBITORS | 300+ ATTENDEES

www.fsac.ca/winnipeg APRIL 2020 • CANADIAN FUNERAL NEWS •

UPCOMING EVENTS | 2020 w w w. o t c o m m u n i c a t i o n s . c o m / e v e n t s . h t m l

UPCOMING EVENTS 2020 ATLANTIC PROVINCES Funeral Directors & Service Convention September 17-20, 2020 Charlottetown, PEI

COLLÈGE BORÉAL – DISTINCTION THANATOLOGIE BORÉAL Professional Development Seminars June 9-10, 2020 Collège Boréal Sudbury, ON

Awards & Recognition Banquet

NATIONAL FUNERAL DIRECTORS ASSOCIATION (NFDA) Embalming & Restorative Art Seminar

ONTARIO FUNERAL SERVICE ASSOCIATION (OFSA) Mid-Year Meeting

Leadership Conference

InSight Celebrant Training

May 14 & 15, 2020 Pittsburgh Institute of Mortuary Science Pittsburgh, PA

August 2-5, 2020 Belmond Charleston Place Charleston, SC

June 10, 2020 Collège Boréal Sudbury, ON

International Convention & Expo

Charity Golf Tournament – Alumni Association of Collège Boréal

ONTARIO ASSOCIATION OF CEMETERY AND FUNERAL PROFESSIONALS (OACFP) Spring Education Seminar

June 11, 2020 Timberwolf Golf Club Garson, ON

CREMATION ASSOCIATION OF NORTH AMERICA (CANA) Cremation Innovation Convention August 5-7, 2020 The Westin Seattle Seattle, WA

FUNERAL SERVICE ASSOCIATION OF CANADA (FSAC) Conference & Trade Show June 2-4, 2020 RBC Convention Centre Winnipeg, MB

October 18-21, 2020 New Orleans, LA

May 25 & 26, 2020 Hilton Mississauga/Meadowvale Mississauga, ON

Front-Line Cemetery Training May 26, 2020 Meadowvale Cemetery Brampton, ON

Front-Line Cemetery Training

August 13, 2020 Civic Memorial Cemetery Sudbury, ON

Educational Conference & Trade Show October 6-8, 2020 Hilton Lac-Leamy Gatineau-Ottawa, QC

• CANADIAN FUNERAL NEWS • APRIL 2020

May 13, 2020 Hilton Garden Inn – Toronto Airport West Mississauga, ON June 2-4, 2020 Hilton Garden Inn – Toronto Airport West Mississauga, ON

AGM & Conference

September 21-23, 2020 Queen’s Landing Niagara-on-the-Lake, ON

SELECTED INDEPENDENT FUNERAL HOMES Annual Meeting

September 30 – October 3, 2020 Le Westin Montreal Montreal, QC

WESTERN CANADA CEMETERY ASSOCIATION (WCCA) Annual Conference September 9-11, 2020 Deerfoot Inn & Casino Calgary, AB

BUYER’S GUIDE MANUFACTURERS & SUPPLIERS

Aftercare Quality Harwood Caskets since 1984

Casket Manufacturer Since 1970

The #1 Grief Recovery Program In The World

1-800-463-9515

102, du Sommet • Huberdeau • Québec • Canada

provostcaskets.com • 1 800 687.2351 sales@conceptcaskets.com www.conceptcaskets.com

Presented exclusively in Canada by W.L. Smith & Associates Ltd .

WWW.AFTERLOSS.COM TOLL FREE (800) 423-8811 SERVICE@AFTERLOSS.COM

Answering Service to Funeral Industry WHO ARE YOU TRUSTING YOU FIRST CALL TO? ANSWERING SERVICES • TRADE SERVICES • LIVERY SERVICES WORLDWIDE SHIPPING • EDUCATION • CONCIERGE SERVICES

1.800.268.6736 • www.mackinnonbowes.com

Casket - Hardware

Print-a-Plate • Casket Name Plates • Urn Name Plates • Grave Markers The Power of a Personal Touch created in your own funeral home...

1-877-279-2397 (709-279-2397)

HEAD OFFICE 99 First Gulf Blvd., Unit A Brampton, ON L6W 4T8 Tel: (416) 817-2111 • Fax: (905) 452-3584 Toll Free: 1 (866) 817-2111 Email: ray.fournier@batesville.com

EAST REGION OFFICE 637 Meloche Avenue, Dorval, QC, H9P 2T1 Tel: (514) 631-3506 • Fax: (514) 631-4902 Toll Free: 1 (800) 361-1918

WEST REGION OFFICE 8782-51st Avenue, Edmonton, AB, T6E 5E8 Phone (780) 469-2311 • Fax: (780) 469-8979 Toll Free 1 (800) 661-9654

FUNERAL DIRECTOR ASSISTANCE CENTRE: 1 (800) 446-2504

CUSTOMER SERVICE CENTRES: East Region Moncton CSC: (800) 561-3999 Montreal CSC: (800) 361-1918 Toronto CSC: (800) 268-4854 West Region Vancouver CSC: (604) 523-4940 Winnipeg CSC: (800) 205-5533 Saskatoon CSC: (800) 205-5533 Edmonton CSC: (800) 661-9654

NORTHERN CASKET (1976) LTD. P.O. Box 326 Lindsay, ON, K9V 4S5 Tel: (705) 324-6164 • Fax: (705) 324-8427

INTERNET SITES: www.batesville.com www.meaningfulfuneral.com

Casket Manufacturers and Suppliers

Metal & Hardwood Magog Caskets (1994) Inc.

15 Miller Avenue Edmundston, NB, E3V 4H4 Tel: (506) 739-6226 Fax: (506) 735-5193

Distribute across Canada Call us at 1-800-214-6210 www.magogcaskets.com

4036 McConnell Drive, Burnaby BC V5A 3A8 Tel: (604) 431-0893 • Fax: (604) 431-0896 • 1 (866) 826-2275 Hamish D’Avellar - hamish@vcl-ca.com Frank Scaglione - frank@vcl-ca.com

MANUFACTURERS & SUPPLIERS Cremation Supplies www.victoriavillegroup.com (www.victoriaville.co) Box 520,Victoriaville,Quebec G6P 6T3

1-800-752-4093

CUSTOMER SERVICE CENTRES ATLANTIC

Tel: 506.858.0660 / 800.268.1115 • Fax: 506.858.0607

QUEBEC & OTTAWA VALLEY Tel: 450.454.0976 / 800-699-2997 Fax: 450.454.5642 / 888.422.4649

ONTARIO

Tel: 519.323.3364 / 800-268-1790 • Fax: 519.323.4500

SALES & SERVICE REPRESENTATIVES Tom Ross, Vice President Business Development, 519-851-2254 Rob Dellaire, Director of Sales and Customer Service, 416-618-1293 Ron Hohs, GTA / Regional Manager Tel.: 705-444-6999, 416-805-1999 Doug Francis, Atlantic Canada Regional Manager, 902-435-1773 / 902-449-4151 Daniel Cyr, Quebec Regional Manager, 450-569-8181 / 514-916-1392 Bevan Bonthron, Manchester Business Development Manager Tel, 519-933-8815 Brent Quinton, Central & Western Ontario Tel, 416-540-7730 Aaron McDonald, Central and Western Ontario Tel, 519-321-9798 Mathieu Gauthier, Ottawa Valley & Northern Ontario Tel, 613-222-3573 Mark Makcrow, Manchester Product Specialist Ontario Tel, 519-841-2689 Kevin Boudreau, Atlantic Canada Account Manager Tel, 1-506-530-42551 Yanick Bourdages, Eastern Quebec, 418-523-5725 / 418-953-5031 Guy Cayer, Eastern Quebec, 1-877-311-2424 Alain St-Pierre, Quebec Regional Manager, 450-531-8004 Francois St-Jean, Cremation Products, 450-501-2521

SALES & DISTRIBUTION ASSOCIATES Imperial Group • Vancouver Caskets

4 Rock of Ages Street Stanstead, Quebec J0B 3E2 Tel: (800) 567-2793 • Fax: (819) 876-2234 Columbariums made entirely of granite, carefully chosen for high quality. Perpetual Warranty. Contact us to refer you to a dealer in your area.

SUNSET MEMORIAL & STONE 3300 - 8 St. SE, Calgary T2G 5S7 Tel: 403.243.3393 • Fax: 403.243.7533 Toll-free: 800.363.3393 Web: www.sunsetstone.com

Columbaria

Alberta Wilbert Sales Serving Families Since 1967

LEN TRAUB – OWNER/PRESIDENT

Columbaria PersonalCONTACT & Community FOR MORE INFORMATION OUR Private Mausoleums REPRESENTATIVES: Pedestals LARISA DAY – Urn EDMONTON 780-447-2222 Statuary

PAULA IERULLO – CALGARY Ossuary 403-230-1666

FRANK BOZSO – WINNIPEG 204-694-4616

TOLL FREE 1-800-232-7385 albertawilbert.ca

Tel: 866-562-4744 Email: info@kmicolumbaria.com www.kmicolumbaria.com

Your Listing Here!

Call 1-800-465-0322 to book today.

www.albertawilbert.ca 1-800-232-7385

PYROX INDUSTRIES INC. 7575 Thimens Blvd Montreal, QC H4S 2A2 Phone: (514) 832-1047 Email: info@pyrox-industries.com Web: pyrox-industries.com

Digital Memorialization

MANUFACTURERS & SUPPLIERS Educational Services CANADIAN COLLEGE OF FUNERAL SERVICE Unit #1 – 1596 Regent Avenue West, Suite #360 Winnipeg, MB R2C 4H4 Office: 888-797-9941 • Fax: 204-268-9468 Email: info@ccfs.ca

COLLÈGE BORÉAL D’ARTS APPLIQUÉS ET DE TECHNOLOGIE 21 boul. Lasalle, Sudbury, ON, P3A 6B1 Tel: (705) 560-6673 ext. 4600 • Fax: (705) 521-6010 E-Mail: doperreault@borealc.on.ca Donald Perreault - Coordinateur

HUMBER COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING Funeral Service Education Program 205 Humber College Blvd., Toronto, ON, M9W 5L7 Tel: (416) 675-6622 ext. 4260 • Fax: (416) 674-1639 www.humber.ca http://healthsciences.humber.ca/programs/diplomas/ funeral-services.html

THE DODGE COMPANY (CANADA) General Offices: 1265 Fewster Dr. Mississauga, ON, L4W 1A2 • Toll-Free: 1 (800) 263-0862 Tel: (905) 625-0311 • Fax: (905) 624-1109 Email: info@dodgecan.com Kevin E. Armstrong Cell: (250) 889-2645 • karmstrong@dodgecan.com Ryan Lawson Cell: (204) 741-0010 • rlawson@dodgecan.com Adam Rogalsky Cell: (647) 919-8538 • arogalsky@dodgecan.com Randy Rogalsky Cell: (647) 280-9665 • rrogalsky@dodgecan.com Marc-Andre Sauve Ph: (819)-699-9836 • masauve@dodgecan.com Bill Sampson CelL: (902) 578-5196 • bsampson@dodgecan.com Steve Beckett Cell: (905) 716-1275 • sbeckett@dodgecan.com Vincent Faucher Cell: (418) 331-0376 • vfaucher@dodgecan.com

H.S. ECKELS & CO. (CANADA) LTD. HEAD OFFICE:

23 Admiral Place, Guelph, ON N1G 4N4 Toll Free: 1 (800) 265-8350 • Toll Free Fax: 1 (800) 914–1141 e-mail: info@eckelsandcompany.com website: www.eckelsandcompany.com Steele, Richard – 23 Admiral Place, Guelph, ON N1G 4N4 Tel: (800)265-8350 · Email: info@eckelsandcompany.com Jeff Chancellor – Western Canada Tel: (833) 888-9362 - Email: jchancellor@eckelsandcompany.com Vachon, Andre – 211 Rue Lindsay, Drummondville, QC J2C 1N8 Tel: (819)478-1448 · Email: avachon@eckelsandcompany.com Carey, Pat – 26 Limestone Drive, Moncton, NB E1G 5P4 Tel: (506)381-8067 · Email: pmcarey@rogers.com Kieley, Darren – 61 Circular Rd., Grand Falls-Windsor, NL A2A 1B4 Tel: (709)725-8689 · Email: dkieley@eckelsandcompany.com Genest, Robin – Ontario (Eastern) & Quebec Tel: (844) 399-9792 • Email: rgenest@eckelsandcompany.com Burnett, Mike – Ontario (Central & Northeastern) Tel: (226) 777-7132 • Email: mburnett@eckelsandcompany.com

ESCO CANADA 1-800-243-6104

Funeral Coach Sales Atlantic Specialty Vehicles Co.

YOUR PROFESSIONAL VEHICLE DEALER 1-800-387-8436

Office - (519) 925-2221 • FAX (519) 925-1018

Embalmer Supplies RLROY LTD. Embalming chemicals Sundries Urns Funeral equipment repair Lowering Devices 780-919-4419 www.rlroy.ca rlroyltd@gmail.com

Your Listing Here!

Call 1-800-465-0322 to book today.

MANUFACTURERS & SUPPLIERS

Distributors

Hourglass

4101 Hwy 35/115 Orono, ON L0B 1M0

HOWARD DISTRIBUTORS

Leasing

Telephone or Fax: (905) 983-5245

FACTORY-APPOINTED AGENTS FOR:

Platinum Funeral Coach

PROFESSIONAL REPRESENTATIVES Glen Hogle President

Ann Hogle Sales Consultant

Glencoe Hogle Sales Consultant

Toll Free: 1 (800) 311-5311

E-Mail: professionals@hourglassdistributors.com

www.hourglassdistributors.com

LIMCO INC. PROFESSIONAL COACH DEALER

Don Worrall

Our continued commitment towards customer service is what we strive for and commit to. It’s important to you, it’s important to us.

Chuck Roberts

Our standard of excellence has been serving you for the past 47 years.

Quebec Licensed Dealer. Exclusive Distributors of all Federal Coach Products; Cadillac, Lincoln, Hearse & Limousine. First Call Van Chrysler Town & Country.

JEAN LOUIS GARON JEAN.GARON@CGOCABLE.CA MONTREAL, CANADA

800.567.5467 WWW.LIMCO.QC.CA

Federal • Eagle Cadillac • Lincoln Coaches and Limousines 4550 Lougheed Highway Burnaby, B.C. V5C 3Z5 Contact: Don Worrall Tel: (604) 291-6474 Fax: (604) 291-0652

Toll Free: 1 (888) 291-7444

Please review your listing to ensure it is current. For updates call (403) 264-3270

MANUFACTURERS & SUPPLIERS

Financial Support Please review your listing to ensure it is current. For updates call (403) 264-3270

Funeral Stationers Darrel & Lynda Krenzler

STATIONERY - MEMORIAL BOOKS - HYMN BOOKS CALENDARS - MUSIC - SPECIALTY ITEMS - ETC. Telephone: (866) 782-4777 • Fax: (866) 700-5549 P.O. Box 5363, Lacombe, Alberta T4L 1X1

THE LAST POST FUND | LE FONDS DU SOUVENIR

Executor Support

Founded in 1909, The Last Post Fund provides financial assistance for Funeral & Burial services to Veterans in need. Unclaimed Veterans’ urns are also eligible for paid burial services via the Funeral & Burial Program while the Unmarked Graves Program provides military markers for unmarked Veterans’ graves. 505 René-Lévesque Blvd. W, Suite 401 Montréal, QC H2Z 1Y7 1-800-465-7113 info@lastpost.ca “To honour and protect in death seems but a small return to those who have protected their country in life.” – Arthur Hair, Last Post Fund founder National President: Lieutenant-Colonel Raymond Mikkola, CD (Retired) Vice-President, West: Colonel Douglas Briscoe, OMM, CD (Retired) Vice-President, East: Mr. Derek Sullivan Treasurer: Captain Ike Hall (Retired) Secretary: Colonel Gilbert W. Taylor (Retired) Executive Director: Mr. Edouard Pahud

Please review your listing to ensure it is current. For updates call (403) 264-3270

INEVITABLE EXODUS INC. 44-2627 Edinburgh Place Ottawa, ON K1B 5M1 Tel: (888) 829-8362 • Fax: (613) 749-9005 www.theexecutorstoolkit.com

H.S. ECKELS & CO. (CANADA) LTD. Head Office: 23 Admiral Place Guelph, On N1G 4N4 Tel: (519) 824-8020 Fax (519) 824-7161 Toll-free: 1 (800) 265-8350 www.eckelsandcompany.com email: info@eckelsandcompany.com

Head Office: 296 Jane Street Toronto, Ontario M6S3Z4 Tel: 1-800-668-2954 Fax: 416-766-1680 www.gravurecraft.com info@gravurecraft.com

Toll Free: 800-827-5151 · Fax: 800-747-0716 messenger@messengerllc.com · www.messengerstationery.com Representatives: Eastern Ontario (East of Hwy 11), Prince Edward Island, New Brunswick, & Novia Scotia – Ron Downey 91 Cook Street, Lindsay, ON K9V 0K8 ron@northerncasket.com · 705-344-1239 Western Ontario (West of Hwy 11) – Glen Miller 1694 Fiddlers Green Road, Ancaster, ON L9G 3L1 glen@northerncasket.com · 647-999-7753 British Columbia, Alberta, Saskatchewan & Manitoba – Jeff Chancellor Box 655, Naicam, SK, S0K 2Z0, 833-888-9362 chancellorsetc@gmail.com Newfoundland – Messenger Customer Service messenger@messengerllc.com · 800-827-5151

MANUFACTURERS & SUPPLIERS

CFN Works! Tell advertisers that you found them in the Buyer’s Guide.

VAELLA CONSULTING INC.

Please review your listing to ensure it is current. For updates call (403) 264-3270

Memorial Diamonds

Funeral Vehicle Rentals GREG COLEMAN LIMOUSINE Limousine Rentals, Leasing Also available 1993 - 1996 Commercial Glass Car Parts Contact Greg Coleman Ph: (902) 567-5744 • Fax: (902) 562-7265 Sydney, Nova Scotia, B1P 2G6

Memorial Keepsakes

Health & Safety Cherished in Life ... Treasured Forever +1 (877) 670-1919 info@eternitystouch.com www.eternitystouch.com

Memorial Videos

MANUFACTURERS & SUPPLIERS Registry - Bereavement

Memorialization (Bronze)

Stopping junk mail & phone calls to the deceased Minimise grief to the bereaved Help the environment by reducing paper waste

FREE SERVICE www.canada-bereavement-registry.ca 1-877-565-5515 info@canada-bereavement-registry.ca A deceased person will receive approximately 100 items of direct mail during the first year following their death

Removal Services D&D REMOVAL SERVICES 155 Cobequid Rd,P.O Box 70024 Lower Sackville, Nova Scotia B4C 0B1 Office: (Halifax) 902-865-6544 • Fax: 902-865-3967 Toll free: 1-877-350-2639 • Web: www.ddremoval.com E-mail:ddremoval@ddremoval.com Your Maritime Contact - Don & Dale Andrea

KINGSTON REMOVAL SERVICE Box 1206, Kingston, ON, K7L 4Y8 Tel: (613) 542-6195 • Fax: (613) 546-0421 Contact: Len Barrie

Prepaid Funeral Funds

A WEALTH OF RESOURCES; AT YOUR SERVICE. ANSWERING SERVICES • TRADE SERVICES • LIVERY SERVICES WORLDWIDE SHIPPING • EDUCATION • CONCIERGE SERVICES

GFD of Canada

1.800.268.6736 • www.mackinnonbowes.com

2844 Bristol Circle - 2nd Floor Oakville, ON L6H 6G4

Shipping Services

Canada-wide toll-free: 1-800-268-2466 Website: www.gfd.org

Who can keep up with ever-changing shipping regulations?

WE CAN, AND WE DO.

This space is reserved for your ad.

Shipping Simplified.TM

Just one more of our Signature Services.

ANSWERING SERVICES • TRADE SERVICES • LIVERY SERVICES WORLDWIDE SHIPPING • EDUCATION • CONCIERGE SERVICES

1.800.268.6736 • www.mackinnonbowes.com

MANUFACTURERS & SUPPLIERS | FUNERAL SERVICE ASSOCIATIONS

Your Listing Here!

Social Media

Call 1-800-465-0322 to book today.

Vaults

CFHC ONLINE Social Media Programs For Funeral Homes Articles • Moderation • Videos • Strategy • Promotion 555 Legget Dr. Tower A, Suite 304 Ottawa, ON, K2K 2X3 (613) 863-2521 www.cfhconline.com

If you have changes to your listing, please email: info@otcommunications.com

LEN TRAUB – OWNER/PRESIDENT

FOR MORE INFORMATION CONTACT OUR REPRESENTATIVES: LARISA DAY – EDMONTON 780-447-2222

PAULA IERULLO – CALGARY 403-230-1666

FRANK BOZSO – WINNIPEG 204-694-4616

TOLL FREE 1-800-232-7385 albertawilbert.ca

Urns B.C. WILBERT VAULT H.S. ECKELS & CO. (CANADA) LTD. Head Office: 23 Admiral Place Guelph, On N1G 4N4 Tel: (519) 824-8020 Fax (519) 824-7161 Toll-free: 1 (800) 265-8350 www.eckelsandcompany.com email: info@eckelsandcompany.com

Fraser Way Pre-Kast Ltd. (B.C. Wilbert Vault) 22765 Fraser Highway, Box 3294, Langley, BC, V3A 4R6 Tel: (604) 534-2911 • Fax: (604) 533-3238 Tina Spurgeon

Calgary Burial Vaults Ltd. “Quality Service is Our Business” Owned & Operated By

Joe Medeiros & Joseph Medeiros 4036 McConnell Drive Burnaby B.C. V5A3A8 Tel: (778) 835-1377 • Fax: (604) 431-0896 Frank Scaglione - frank@vcl-ca.com Hamish D’Avellar- hamish@vcl-ca.com

PDM FABHAVEN INC. 255 Carrier Drive, Toronto, ON M9W 5Y8 Tel: 1-800-361-8682 • Fax: 1-800-558-5256 www.fabhaven.com • urns@fabhaven.com

Head Office: 296 Jane Street Toronto, Ontario M6S3Z4 Tel: 1-800-668-2954 Fax: 416-766-1680 www.gravurecraft.com info@gravurecraft.com Canada’s Leading Supplier of Quality Funeral Products

8 CG_PHONEBOOK.indd 1

27/06/18 6:57 PM

Cell: 403.804.0594 | Cell: 403-200-8984 Office: 403.235.4224 Res: 403.273.9534 | Fax: 403.235.1383

COSTELLO & COMPANY 4323 County Rd 43. W. Smith Falls, ON K7A 4SA Toll Free 800-378-2858 Tel: 613-284-0061 • Fax: 613-284-1206 costelloandcompany@coseco.net • Contact Kevin Costello

If you have changes to your listing, please email: info@otcommunications.com

FUNERAL MANUFACTURERS SERVICE ASSOCIATIONS & SUPPLIERS NIAGARA & DISTRICT FUNERAL SERVICE ASSOCIATION

If you have changes to your listing, please email: info@otcommunications.com CREMATION ASSOCIATION OF NORTH AMERICA President: Tim Borden Executive Director: Barbara Kemmis Cremationist Magazine Editor/Communications Manager: Sara Corkery Education Director: Jennifer Head Membership Coordinator: Brie Bingham 499 Northgate Parkway Wheeling, IL 60090 Tel: 312-245-1077 • Fax: 312-321-4098 info@cremationassociation.org www.cremationassociation.org

BRITISH COLUMBIA FUNERAL ASSOCIATION President: Glen Hodges Ste. 211, 2187 Oak Bay Ave., Victoria, B.C. V8R 1G1 Tel: (250) 592-3213 • Fax: (250) 592-4362 Toll free (B.C.) 800-665-3899 E-mail: info@bcfunerals.com Website: www.bcfunerals.com

SUPERIOR VAULT COMPANY LIMITED ‘Servicing Ontario for over 60 years’ P.O. Box 237, Mississauga, ON, L5M 2B8 Tel: (905) 826-2870 or 1-800-667-1063

Please review your listing to ensure it is current. For updates call (403) 264-3270

FUNERAL SERVICE ASSOCIATION OF CANADA President: Yves Berthiaume (Ontario) Vice-President: Brett Watson (Alberta) Secretary/Treasurer: Jayson Gordon (British Columbia) Past-President: John Greene Directors: Adam Tipert (Nova Scotia ), Marie-Eve Garneau (Quebec), Jeffrey D. Weafer (Saskatchewan), Bruce Hogg (New Brunswick ), Naomi Lutz (Manitoba), Ray Fournier (Suppliers). Directors-at-large: Allan Cole (MacKinnon and Bowes Ltd.), Janet Ricciuti (SCI), Gary Carmichael (GFD), Ashley Montroy (FrontRunner Professional), Andrea Love (Legacy Private Trust) Executive Director: Diane Hull 800-1730 boul St. Laurent Blvd, Ottawa, ON K1G 3Y7 Tel / Tél: 613-505-0277 x 101 • Fax / Téléc.: 613-505-0277 www.fsac.ca

NEW BRUNSWICK FUNERAL DIRECTORS AND EMBALMERS ASSOCIATION

4036 McConnell Drive, Burnaby BC V5A 3A8 Tel: (604) 431-0893 • Fax: (604) 431-0896 • 1 (866) 826-2275 Hamish D’Avellar - hamish@vcl-ca.com Frank Scaglione - frank@vcl-ca.com

Funeral Service Associations ALBERTA FUNERAL SERVICE ASSOCIATION 3030 55 Street, Red Deer, AB T4P 3S6 Tel: (403) 342-2460 • Fax: (403) 342-2495 Toll Free: 1 (800) 803-8809 Website: www.afsa.ca Email: inquiry@afsa.ca

102 Pleasant St., Miramichi, NB E1V 1X7 Tel: (506) 424-1192 Fax: (506) 622-6480 Email: nbfdandea@outlook.com Website: www.nbfuneraldirectors.ca President: Nancy Matthews, Castle Funeral Home, Saint-John (506) 634-1701 1st Vice-President: David Keirstead, Salisbury Funeral Home, Salisbury (506) 372-4800 2nd Vice-President: Adam S. W. Martin, St. George Funeral Home, St. George (506) 755-3533 Secretary Treasurer: Melanie Sonnenberg, Ells Funeral Home, Grand Manan (506) 662-3116 Chaplin: Yvon Bellavance, Bellavance Funeral Home Edmundston (506) 737-0020 Sergent at Arms: René Levesque, Maher’s Funeral Home, Campbellton (506) 789-1699 Executive Director: Amy Shaddick, Northumberland Funeral Home, Miramichi (506) 622-7741

5917 Main Street, Niagara Falls, ON L2G 5Z7 Tel: (905) 356-3550 Fax: (905) 356-9916 President: Mike Bovine Vice President: Darren Flagg Secretary: Krystal Riddell Treasurer: Lindsay Taddeo Directors: Holly Rousseau, Ian Macdonald, Rena Redfearn, Karen Guttin, Andrea Stubbings

ONTARIO ASSOCIATION OF CEMETERY AND FUNERAL PROFESSIONALS President: Jimmy Cardinal Past President: Ron Hendrix 1st Vice: Steven Reynolds 2nd Vice: Corina Burnell Treasurer: Tim Vreman Directors: Justin Des Roches, Michael DiNova, Allan Job, Howard Mammon, Frank Pinelli, Rebecca Zinger 66 Josephine Street, RPO 24040, North Bay, ON P1B 0C7 Tel: (905) 383-6528 or Toll Free: (888) 558-3335 Fax: (905) 383-2771 Email: info@oacfp.com Web: www.oacfp.com

ONTARIO FUNERAL SERVICE ASSOCIATION Ontario Funeral Service Association 466 Speers Road #201 Oakville, Ontario L6K 3W9 Tel: (905) 637-3371 Fax: (905) 637-3583 Toll Free: 1 (800) 268-2727 Website: www.ofsa.org • E-Mail: info@ofsa.org

OTTAWA & DISTRICT FUNERAL SERVICE ASSOCIATION Ottawa District Funeral Service Association c/o Karen White, Assistant to the Executive Board Email: karen@ottawamortuaryservices.com Website: www.ottawamortuaryservices.com Toll Free Phone: 1-877-504-2777 Office Phone: 613-787-7777 Fax: 613-787-7722 website www.odfsa.ca Curtis Hudson, President Email: curtis@ottawamortuaryservices.com Website: www.ottawamortuaryservices.com Toll Free Phone: 1-877-504-2777 Office Phone: 613-787-7777 Fax: 613-787-7722 Brent Hill, Vice President Email: brent@glengarryfuneralhome.com Website: www.glengarryfuneralhome.com Office Phone: 613-525-3400 Michelle Feather, Director Email: Michelle.Feather@Sci-us.com Website: www.firstmemorialfairview.com Office Phone: 613-860-2424 Graham MacDonald, Past President Email: graham@ottawamortuaryservices.com Website: www.ottawamortuaryservices.com Toll Free Phone: 1-877-504-2777 Office Phone: 613-787-7777 Fax: 613-787-7722

FUNERAL SERVICE ASSOCIATIONS | SOCIETIES AND FOUNDATIONS FUNERAL SERVICE ASSOCIATION OF NOVA SCOTIA President - Alan MacLeod Jr. Vice President - Glenda Cole, CFSP Secretary Treasurer - Lewis MacIntosh, CFSP Past President - Jonathan DeMont Directors - Lisa Smith, CFSP, Glenn Livingston, John Greene Andrew MacDiarmid, Weston Jones, Malcolm (Mac) Bennett (Consumer Rep)) 17545 Hwy 316, Country Harbour, N.S. B0H 1J0 Tel: (902) 783-2467 Website: www.fsans.com Email: info.fsans@bellaliant.com

P.E.I. FUNERAL DIRECTORS & EMBALMERS ASSOCIATION President: David Ferguson(O’Leary) Vice-President: Kevin Gallant; Charlottetown Sec/Treas: John MacIsaac (P.O. Box 540, Kensington, PEI C0B 1M0) Registrar: Shawn MacLean (Charlottetown) 175 Belvedere Ave., Charlottetown, PEI, C1A 2Y9 Tel: 1 (902) 836-3313 • Fax: 1 (902) 836-4461

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Societies and Foundations ASTHMA SOCIETY OF CANADA 401 - 124 Merton Street Toronto, Ontario M4S 2Z2 1-866-787-4050 Toll Free (416) 787-4050 Local (For Toronto residents) The Asthma Society of Canada (ASC) is a national charitable volunteer-supported organization solely devoted to enhancing the quality of life and health for people living with asthma and associated allergies. The ASC is dedicated to providing evidence based education, counseling and information to our clients from across Canada, through our websites, educational resources, and help lines (phone and email). For information about donations contact: Info@asthma.ca President & CEO: Vanessa Foran

CANADIAN HEMOPHILIA SOCIETY (CHS) SOCIÉTÉ CANADIENNE DE L’HÉMOPHILIE (SCH) 625 President Kennedy Avenue, Suite 1210 Montreal, QC, H3A 1K2 Tel: (514) 848-0503 • Fax: (514) 848-9661 Registration #0263996-11 The CHS exists to improve the quality of life of all persons with hemophilia or other inherited bleeding disorders and those infected with HIV and Hepatitis C through blood transfusions. Its mandate includes research, care and treatment, educational programs, support and advocacy.

CANADIAN LEGACY PROJECT (VETERANS CHARITY) www.canadianlegacy.org #210, 1235-17th Ave SW. Calgary. Alberta. T2T 0C2 Ph:403.543.1509 FAX: 403.543.1516 info@canadianlegacy.org The Canadian Legacy Project was created because many of our Canadian Veterans are living in poverty and do not have the basic necessities in food, clothing and shelter. The Canadian Legacy Project is designed to support veterans and develop programs and events to help improve their everyday lives. Too many of our Canadian Veterans are in need of financial, medical, and emotional support. Our veterans provided Canadians with the freedoms we take advantage of everyday and it is our goal to support those veterans in need. The Canadian Legacy Project is a registered charity working throughout Canada (registration #82478 8202 RR0001) and is a 100% volunteer managed and directed. We do not have traditional expenses many non-profit groups have, which ensures that the donations made towards the Canadian Legacy Project go directly to supporting our Veterans.

CANADIAN NATIONAL INSTITUTE FOR THE BLIND

National Office 1929 Bayview Avenue, Toronto, ON, M4G 3E8 Mr. Gerrard Grace, Vice-President, Marketing, Communications and Foundations CNIB Foundations and Principal Gifts Tel: (416) 480-7659 • Fax: (416) 480-7677 E-mail: graceg@east.cnib.ca • Website: www.cnib.ca Divisions: CNIB Library for the Blind 1929 Bayview Ave., Toronto, ON, M4G 3E8 Tel: (416) 480-7520 • Fax: (416) 480-7700 BC-Yukon: 100-5055 Joyce St., Vancouver, BC, V5R 6B2 Tel: (604) 431-2020 • Fax: (604) 431-2099 Alberta-N.W.T.: 12010 Jasper Ave., Edmonton, AB, T5K 0P3 Tel: (403) 488-4871 • Fax: (403) 482-0017 Saskatchewan: 2550 Broad St., Regina, SK, S4P 3Z4 Tel: (306) 525-2571 • Fax: (306)565-3300 Manitoba: 1080 Portage Ave., Winnipeg, MB, R3G 3M3 Tel: (204) 774-5421 • Fax: (204) 775-5090 Ontario: 1929 Bayview Ave., Toronto, ON, M4G 3E8 Tel: (416) 486-2500 • Fax: (416) 480-7503 Quebec: 2155 Guy St., Suite 750, Montréal, QC, H3H 2R9 Tel: (514) 934-4622 • Fax: (514) 934-2131 New Brunswick: 231 Saunders St., Fredericton, NB, E3B 1N6 Tel: (506) 458-0060 • Fax: (506) 458-9219 Nova Scotia-Prince Edward Island: 6136 Almon St., Halifax, NS, B3K 1T8 Tel: (902) 453-1480 • Fax: (902) 454-6570 Newfoundland and Labrador: 70 Boulevard, St. John’s, NL, A1A 1K2 Tel: (709) 754-1180 • Fax: (709) 754-2018 With more than 60 offices across Canada, nine geographic divisions and the CNIB Library for the Blind, CNIB offers direct services at no cost to more than 90,000 blind and visually impaired individuals and their families.

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HEART AND STROKE FOUNDATION OF CANADA 222 Queen Street, Suite 1402, Ottawa, ON, K1P 5V9 Tel 613-569-4361 • Fax 613-569-3278 Heart and Stroke Foundation of Alberta, NWT & Nunavut 100 - 119 14 Street NW., Calgary, AB, T2N 1Z6 Tel 403-264-5549 • Fax 403-237-0803 Heart and Stroke Foundation of BC & Yukon 1212 West Broadway, Vancouver, BC, V6H 3V2 Tel 604-736-4404 • Fax 604-736-8732 Heart and Stroke Foundation of Manitoba The Heart and Stroke Building, 6 Donald Street, Suite 200, Winnipeg, MB, R3L 0K6 Tel 204-949-2000 • Fax 204-957-1365 Heart and Stroke Foundation of New Brunswick 133 Prince William St., # 606, Saint John, NB, E2L 2B5 Tel 506-634-1620 • Fax 506-648-0098 Heart and Stroke Foundation of Newfoundland & Labrador 1037 Topsail Road, Mount Pearl, NL, A1N 5E9 Tel 709-753-8521 • Fax 709-753-3117 Heart and Stroke Foundation of Nova Scotia Park Lane Mall, Level 3, 5657 Spring Garden Road Box 245 B2J 3R4 Tel 902-423-7530 • Fax 902-492-1464 Heart and Stroke Foundation of Ontario 2300 Yonge Street, Suite 1300, Toronto, ON, M4P 1E4 Tel 416-489-7111 • Fax 416-489-6885 Heart and Stroke Foundation of Quebec 1434 St. Catherine Street W, Suite 500, Montreal, QC, H3G 1R4 Tel 514-871-1551 • Fax 514-871-9385 Heart and Stroke Foundation of Prince Edward Island 180 Kent Street P.O. Box 279, Charlottetown, PE, C1A 7K4 Tel 902-892-7441 • Fax 902-368-7068 Heart and Stroke Foundation of Saskatchewan 279 - 3rd Avenue N., Saskatoon, SK, S7K 2H8 Tel 306-244-2124 • Fax 306-664-4016 The Heart and Stroke Foundation, a volunteer-based health charity, leads in eliminating heart disease and stroke and reducing their impact through the advancement of research and its application, the promotion of healthy living, and advocacy. The Foundation is a federation of 10 provincial Foundations and one national Foundation. The funds raised through public donations, bequests and in-memoriam gifts are the principal support for all research and education programs. For more information, call or write your nearest provincial Foundation, or call toll free 1-888-HSF-INFO. You can also visit our website: www.heartandstroke.ca

SOCIETIES AND MANUFACTURERS FOUNDATIONS&| SUPPLIERS REGULATORY BOARDS THE KIDNEY FOUNDATION OF CANADA

National Office: 300 - 5165 Sherbrooke Street West Montreal, QC, H4A 1T6 Tel: (514) 369-4806 • 1 (800) 361-7494 National Website: http://www.kidney.ca Branch Offices: British Columbia Branch Tel: (604) 736-9775 Suite 200-4940 Canada Way, Burnaby, BC V5G 4K6 Southern Alberta Branch Tel: (403) 255-6108 6007 1A Street SW, Calgary, AB, T2H 0G5 Northern Alberta and the Territories Branch Tel: (780) 451-6900 • Toll-free: 1 (800) 461-9063 202 - 11227 Jasper Ave. NW, Edmonton, AB T5K 0L5 Saskatchewan Branch Tel: (306) 664-8588 1 - 2217 Hanselman Court, Saskatoon, SK, S7L 6A8 Manitoba Branch Tel: (204) 989-0800 1-452 Dovercourt Drive, Winnipeg, MB R3Y 1G4 Ontario Branch (905) 278-3003 1599 Hurontario Street, Suite 201, Mississauga, ON L5G 4S1 Quebec Branch Tel: (514) 938-4515 2300, René-Lévesque Blvd. West, Montréal, QC, H3H 2R5 New Brunswick and Nova Scotia Regions (Atlantic Canada Branch) Tel: 506-453-0533 42 Durelle St. Suite 2, Fredericton, NB E3C 0G2 Newfoundland & Labrador Region (Atlantic Canada Branch) Tel: 709-753-8999 PO Box 8032, Station A, St. John’s, NL A1B 3M7 Prince Edward Island Region (Atlantic Canada Branch) Tel: 1-877-892-9009 565 North River Road, Charlottetown, PE C1E 1J7

Regulatory Boards ALBERTA AFSRB - ALBERTA FUNERAL SERVICES REGULATORY BOARD 11810 Kingsway Avenue, Edmonton, AB, T5G 0X5 Tel: 1 (780) 452-6130 • Fax: 1 (780) 452-6085 Email: office@afsrb.ab.ca

NEW BRUNSWICK BOARD FOR REGISTRATION OF EMBALMERS, FUNERAL DIRECTORS & FUNERAL PROVIDERS Chairman: Bruce Hogg, Minto Registrar: Wayne A. Page Directors: Scott MacLeod, Fredericton; Earl Gilbey, Keswick Ridge; Patrick Kavanaugh, Grand Falls; David Geris - Fredricton, Cora Coughlan, Moncton 2 High Street, Hartland, NB E7P 2L2 Tel: 506-375 4343 Fax: 506-375-1656 E-mail: info@brittonfh.ca

PRINCE EDWARD ISLAND PRINCE EDWARD ISLAND FUNERAL SERVICES AND PROFESSIONS BOARD PO Box 20119 Charlottetown, PE, C1A 9E3 Tel: (902)-628-5120 Email: peifuneralboard@gmail.com Web: www.peifuneralboard.com Jeremy Crosby: Chair Nancy Hashie: Vice Chair/Treasurer Shawn MacLean: Registrar Lowell Oakes: Board Member Lorne MacKinnon: Public Member/Secretary Shaun MacNeill: Government Member

SASKATCHEWAN FUNERAL AND CREMATION SERVICES COUNCIL OF SASKATCHEWAN 3847C Albert Street, Regina, SK, S4S 3R4 Tel: (306) 584-1575 • Fax: (306) 584-1576 email: administration@funeralinfo.ca

ONTARIO BEREAVEMENT AUTHORITY OF ONTARIO 100 Sheppard Avenue East, Suite 505 Toronto, Ontario, M2N 6N5 Tel: 647-483-2645 info@thebao.ca Registrar: Carey Smith

MARCH OF DIMES CANADA 10 Overlea Blvd., Toronto, ON, M4H 1A4 Toll Free: 1 (800) 263-3463 • Fax: (416) 425-3463 Website: www.marchofdimes.ca Contact: Marilyn Hertrich, Fund Development Charitable #: BN 10788 3928 RR0001 March of Dimes assists physically disabled children and adults to achieve independence at home, at work, and in their communities. Our services range from assisting children and adults in need of wheelchairs and walkers to job-skills training, rehabilitations and special recreation programs. Help us build a future without barriers.

THE WAR AMPS The War Amps 1 Maybrook Drive Scarborough, ON M1V 5K9 Tel: 416 297-2660 or 1 800 363-4067 Fax: 416 297-2651 or 1 800 219-8988 E-mail: plannedgiving@waramps.ca Web site: waramps.ca Charitable Registration # 13196 9628 RR0001 Since 1918, The War Amps has met the needs of war amputees. Today, the Association continues to serve them, and all Canadian amputees, including children. The Child Amputee (CHAMP) Program provides financial assistance for artificial limbs, regional seminars and peer support. You can continue the legacy of “amputees helping amputees” with a charitable bequest or gift in your will. With your help, The War Amps will continue to meet its commitments to children – and all amputees – long into the future. The War Amps is able to operate its many programs through donations from the public. The Association does not receive government grants. In memoriam cards available upon request.

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If you know of an association that should be listed please call (403) 264-3270 11

Cemeteries & Crematoriums VANCOUVER, BC Squamish Funeral Chapel & Crematorium Ltd. Vancouver, BC Tel: (604) 898-5121 • Fax: (604) 898-4460 The McKenzie Family Owned & Operated George & Mildred McKenzie Canadian • Independent Serving Canadian Funeral Directors since 1946

MOOSE JAW, SK PRAIRIE MEMORIAL CREMATORIUM (Operated by W.J. Jones & Son Ltd. Funeral Home) 106 Athabasca St. East, Moose Jaw, SK, S6H 0L4 Tel: (306) 693-4644 • Fax: (306) 694-2022

SASKATOON, SK

CHERISHED MEMORIES CREMATION CENTRE

591 Centennial Drive North, Martensville S0K 2T0 Tel: (306) 242-7888 5505 Fraser St., V5W 2Z3 Tel: (604) 325-8251

CALGARY, AB CENTRE STREET CREMATORIUM AND FUNERAL HOME 2720 Centre St. North, Calgary, AB, T2E 2V6 Tel: (403) 276-2296 CITY OF CALGARY CEMETERIES c/o Queen’s Park Cemetery, 3219 - 4th St. NW, Calgary, AB, T2M 3A6 • Tel: (403) 221-3660 Gary Daudlin, Superintendent LEYDEN’S BOW VALLEY CREMATORIUM 304 - 18th Avenue S.W., Calgary, AB, T2S 0C3 Tel: (403)228-4422 • Fax: (403) 228-5582 Toll Free: 1 (800) 883-7702

EDMONTON, AB ALBERTA WILBERT CREMATORIUM 16910 - 129th Ave., Edmonton, AB, T5V 1L1 Leonard Traub - President Tel: (780) 447-2222 PARK MEMORIAL FUNERAL HOME & CREMATORIUM 9709 - 111 Avenue, Edmonton, AB, T5G 0B2 Tel: 780-426-0050 / Toll Free: 1-877-426-0050 www.parkmemorial.com National & international shipping expertise Family owned & operated

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1-800-465-0322 to book your listing.

HILLCREST FUNERAL HOME AND CREMATORIUM 210 Wess Road Saskatoon Sk, S7D 0S4 Tel: 306-477-4400

Your Listing Here!

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MOURNING GLORY FUNERAL & CREMATION SERVICES 1201 - 8th Street East Saskatoon, SK S7H 0S5 Tel: (306) 978-5200 • Fax: (306) 978-5744 mourningglory@sasktel.net John Schachtel - Owner PRAIRIE VIEW CHAPEL P.O. Box 2061, Saskatoon, SK, S7K 3S7 Tel: (306) 242-7884

WINNIPEG, MB

NBI CREMATION SERVICES 3030 Notre Dame Avenue Winnipeg, MB, R3H 1B9 Tel: (204) 949-2204 • Fax: (204) 694-9494 E-mail: info@nardel.mb.ca Website: www.nbardal.mb.ca Independently Owned • Member: CANA

MONTREAL, QU

MOUNT ROYAL CEMETERY & CREMATORIUM INC. 1297 Forest Road, Montreal, QC, H2V 2P9 Tel: (514) 279-7358 Merle A. Christopher - Executive Director

FREDERICTON, NB

OTTAWA, ON

PINECREST REMEMBRANCE SERVICES LTD. 2500 Baseline Road, Ottawa, ON, K2C 3H9 John Cole THE BEECHWOOD CEMETERY & CREMATORIUM 280 Beechwood Avenue, Ottawa, ON, K1L 8E2 Tel: (613) 741-9530 • Fax: (613) 741-8584 Roger Boult - COO David Bagnell - Director of Funeral Services Andy Roy - Director of Operations

MONCTON, NB

TUTTLE BROTHERS LIMITED 214 Pine Glen Road Riverview, NB, E1B 1V6 Tel: (506) 857-9544

Cemeteries & Crematoriums | Funeral Establishments SAINT JOHN, NB

FOSTER’S GARDEN CHAPEL 3220 - 4th Street N.W., Calgary, AB T2M 3A5 Tel: (403) 297-0888 • Fax: (403) 277-4177 LEYDEN’S FUNERAL HOME AND BOW VALLEY CREMATORIUM 304 - 18th Avenue S.W. Calgary, AB T2S 0C3 1-800-883-7702 Tel: (403) 228-4422 • Fax: (403) 228-5582 We are an International and National Registered Shipper, minutes from Calgary International Airport. We are located downtown Calgary near consulates, hospitals and registry offices. Crematorium on site. Tim Mayberry, Manager

HALIFAX/DARTMOUTH, NS

COCHRANE COUNTRY FUNERAL HOME A Division of Pierson’s Funeral Service Ltd. #6 - 402 Railway Street West, Cochrane AB, T4C 2B6 Tel: (403) 932-1039 Fax: (403)851-1039 E-mail: cochrane@piersons.ca

MCINNIS & HOLLOWAY Box 3534, T4B 2B7 Tel: (403) 948-1100

COLD LAKE

BARRHEAD

BONNYVILLE NORTHERN LIGHTS FUNERAL CHAPEL LTD. 4304 50th Avenue, T9N 1C4 Tel: (780) 826-6083 • Fax: (780) 826-6073 Kelly Turzanski - Owner/Manager

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CALGARY CALGARY CREMATORIUM AND FUNERAL SERVICES 3219 – 4th Street NW, T2M 3A6 Tel: (403) 299-0111 www.calgarycrematorium.com

PARKVIEW FUNERAL CHAPELS & CREMATORIUM Box 186, T0C 0X0 Also serving Consort and area. Tel: (403) 882-3141 • Fax: (403) 882-3636 Tel: (403) 578-3777 - Coronation location Dean Ross, Verna Rock, Corinne Adair, Calvin Blauel and Shannon Shirley Member: AFSA CANADIAN • INDEPENDENT

COCHRANE

AIRDRIE

FANTIN’S FUNERAL CHAPEL 13461 - 20th Ave., PO Box 268 Blairmore, AB T0K 0E0 Tel: (403) 562-8555 • Fax: (403) 562-8062 Family Owned/Operated • Canadian Independent

CASTOR

WILLOW CREEK FUNERAL HOME 4079 First Street West, Claresholm, AB T0L 0T0 Tel: (403) 625-3212 Chad Zentner Owner/Funeral Director

Alberta

BLAIRMORE

LEGACY FUNERAL HOMES LTD. P.O. box 208, Cardston, Alberta, T0K 0K0 Tel: (403) 653-3222 • Fax: (403) 653-3677

CLARESHOLM

FOREST LAWN CREMATORIUM 1234 Cole Harbour Road, Dartmouth, NS, B2V 1E7 (902) 462-5601 • Fax: (902) 477-6468 Contact: Scott Hadley

ROSE GARDEN CHAPEL 5326 - 48th Street, Box 4119, Barrhead, Alta. T7N 1A1 Tel: (780) 674-4644 • Toll Free: 1-800-563-6029 Scott Green - Manager

CARDSTON

NORTHERN LIGHTS FUNERAL CHAPEL LTD. Tel: (780) 594-6083 • Fax: (780) 826-6073 Kelly Turzanski - Owner/Manager MOUNTAIN VIEW FUNERAL HOME AND CEMETERY Located within minutes of the Calgary International Airport Tel: (403) 272-5555 • Fax: (403) 272-7805 www.mountainviewmemorial.ca mountainview@arbormemorial.com 1605 - 100 St. SE, Calgary, Alberta T1X 0L4 Prompt shipping service

CAMROSE

BURGAR FUNERAL HOME AND CREMATORIUM 4817 51 Ave T4V 0V4 Tel: (780) 672-2121 Fax: (780)679-6203 Toll Free: 1-866-683-2121 Recorded Obituary Line: (780) 679-2400 www.burgarfuneralhome.com burgar@telusplanet.net John Person, Cam Parker, Bart Orr & Derek Robertson – Directors “More Than 100 Years of Dedicated Service”

CORONATION

CORONATION FUNERAL HOME LTD. Box 358, Coronation, AB T0C 1C0 Also serving Consort Tel: (403) 578-2928 • Fax: (403) 578-2938 Heather Caseley - Director AFSA Member PARKVIEW FUNERAL CHAPELS (1985) LTD. Box 186, T0C 0X0 Also serving Consort and area. Tel: (403) 882-3141 • Fax: (403) 882-3636 Tel: (403) 578-3777 - Coronation location Dean Ross, Verna Rock, Corinne Adair, Calvin Blauel and Shannon Shirley Member: AFSA CANADIAN • INDEPENDENT

WEBER FUNERAL HOME (MOUNT PLEASANT CHAPEL) Marvin and Chad Weber - Directors Tel: (780) 672-3131 • Fax: (780) 672-8591

4121 - 17th Avenue S.E. Calgary, Alberta T2A 0T1 Tel: (403) 235-3602 • Fax: (403) 235-1968 www.piersons.ca (Also operates the Rocky View Chapel and Crematorium in the Rocky View Garden of Peace Cemetery.)

Close to Calgary International Airport. Quality preparation and prompt shipping at reasonable prices. Michael Pierson CANADIAN • INDEPENDENT

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Alberta DAYSLAND

BURGAR FUNERAL HOME 5120 - 50th Street Tel: (780) 374-3535 or (780) 672-2121

DIDSBURY

HEARTLAND FUNERAL SERVICES LTD. 1413-21st Avenue, Didsbury, Alberta T0M 0W0 Tel: Tel: (403) 335-4773 Toll Free: 1-855-507-8610 Director - Cindy Kolb CANADIAN • INDEPENDENT

DRAYTON VALLEY

DRAYTON VALLEY FUNERAL SERVICES Box 7377, T0E 0M0 Tel: (780) 542-5511 CANADIAN • INDEPENDENT

...Canadian independent since 1908....

FORT MACLEOD

Connelly-McKinley Funeral Homes

10011 - 114 Street, Edmonton, AB T5K 1R5 Gerald A. Connelly - Owner / President Cameron J. Connelly - Vice-President Ken Papirny - General Manager

780.422.2222

St. Albert Funeral Home Edmonton South Funeral Home www.connelly-mckinley.com

FIRST MEMORIAL FUNERAL SERVICES, HARMONY CHAPEL 10541 - 81 Ave, Edmonton, AB T6E 1X7 Tel: (780) 433-7335 • Fax: (780) 439-3786 www.firstmemorialfuneral.com

DRUMHELLER

FORT MCMURRAY

ROBERT ANDERSON FUNERAL SERVICES LTD. #115, 190 MacAlpine Cres, Fort MacMurray T9H 4A6 Tel: (780) 790-1220 • Fax: (780) 790-9199 Bob Anderson - owner/director CANADIAN • INDEPENDENT

FORT SASKATCHEWAN SERENITY FUNERAL SERVICE 9914 103 Street Fort Saskatchewan, Alberta, T8L 2C9 Tel: 780-998-1422 • Fax: 780-998-1423 Community Owned and Operated by Serenity Family Services Society

GRANDE CACHE EDMONTON

Hainstock’s Funeral Home & Crematorium

Andrews-McLaughlin Funeral Chapel (1964) Ltd. 10011 - 114 Street, Edmonton, Alberta T5K 1R5 Tel: (780) 488-0121 • Fax: (780) 488-2012

APPEL FUNERAL HOME / CENTRAL MEMORIAL CHAPEL 10530 - 116 Street, Edmonton, T5H 3L7 Tel: (780) 454-8088 • Fax: (780) 454-8130 Ardeth O’Brien - Owner/Director CANADIAN • INDEPENDENT

9810-34 Avenue Edmonton, AB T6E 6L1 780-440-2999 Manager – Gail Papirny

GRANDE CACHE FUNERAL SERVICES Foothills Crematorium Tel: (780) 827- 4448 • Fax: (780)723-2021 CANADIAN • INDEPENDENT OLIVER’S GRANDE PRAIRIE FUNERAL CHAPEL & CREMATORIUM Tel: 1-866-532-2929 (see ad below)

GRANDE PRAIRIE

Minutes away from Edmonton International Airport www.dignitymemorial.com “Dedicated Service Since 1915” OWNERS ~ Chris Clements, Tracy McFee, Craig McFee DIRECTORS ~ Gene Krause, Chris Clements, Tracy McFee 10005 107 Ave. Grande Prairie, AB T8V 1L8 Ph. 780.532.2929 Fax 780.532.6230 email: info@oliversfuneralhome.com website: oliversfuneralhome.com

Evergreen Funeral Home & Cemetery 16102 Fort Road, Edmonton, AB T5Y 6A2 Ph: (780) 472-9019 | Fx: (780) 472-9729 Email: evergreenfh@arbormemorial.com Manager: Stephen Wiebe

Glenwood Funeral Home & Cemetery 52356 Range Road 232, Sherwood Park, AB T8B 1B8 Ph: (780) 467-3337 | Fx: (780) 464-9040 Email: glenwoodfh@arbormemorial.com Manager: Quinn Furey

South Side Memorial Chapel

8310 - 104 Street, Edmonton, AB T6E 4E8 Ph: (780) 432-1601 | Fx: (780) 439-8726 Email: southside@arbormemorial.com Manager: Eden Tourangeau

SERENITY FUNERAL SERVICE 5311 91st. Street, T6E 6E2 Tel: (780) 450-0101 • Fax: (780) 450-9248 Community Owned and Operated by Serenity Family Services Society. TRINITY FUNERAL HOME LTD. 10530 116 Street., Edmonton AB T5H 3L7 Tel: 780-474-4663 Fax: 888-329-3408 Trade Cremation - $525 All Inclusive

Providing Responsive, Respectful, and Meaningful End-of-Life Products and Services

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EDSON EDSON FUNERAL HOME

Westlawn Funeral Home & Cemetery 16310 Stony Plain Road, Edmonton, AB T5P 4A6 Ph: (780) 484-5500 | Fx: (780) 486-9027 Email: westlawn@arbormemorial.com Manager: Andrew Earle

Your Listing Here!

P.O. Box 6358 T7E 1T8 Tel: (780) 723-3575 Fax: (780) 723-2021 Toll Free in Alberta 1-800-238-3462 email: edfun@telusplanet.net Robert C. Joy, Director

HIGH PRAIRIE CHAPEL OF MEMORIES FUNERAL HOMES LTD.

CANADIAN • INDEPENDENT

FAIRVIEW

CHAPEL OF MEMORIES FUNERAL HOME Tel: (780) 835-2060 • Fax: (780) 624-1344 CANADIAN • INDEPENDENT

Box 1057, High Prairie, Alta. T0G 1E0 Tel: (780) 523-3540 CANADIAN • INDEPENDENT

Alberta HIGH RIVER

SNODGRASS FUNERAL HOME LTD. Box 5028, T1V 1M3 Tel: (403) 652-2222 • Fax: (403) 652-7292 www.snodgrassfuneralhomes.com CANADIAN • INDEPENDENT

HINTON

HINTON FUNERAL SERVICES Foothills Crematorium Tel: (780) 865-1234 • Fax: (780) 723-2021 CANADIAN • INDEPENDENT

SERENITY FUNERAL SERVICE 4702 51 Avenue Leduc, AB T9E 6Y8 Tel: (780) 980-3688 Email: leduc@serenity.ca

LETHBRIDGE EVERGREEN CREMATION SERVICES Tel: 403-329-4934 Fax: 403-329-6598 www.evergreenfh.ca

MOUNTAIN ROSE FUNERAL HOME 210B Kelley Road, T7V 1H2 Tel: 403-865-8899 • Toll-Free: 1-855-299-8899 HEARTLAND FUNERAL SERVICES LTD. 4415 - 49th Street, Innisfail, Alberta T4G 1P3 Tel: (403)227-0006 Toll Free: 1-855-507-8610 Director - Cindy Kolb CANADIAN • INDEPENDENT

JASPER

JASPER PARK FUNERAL SERVICES Foothills Crematorium Tel: (780) 852-3699 • Fax: (780) 723-2021 CANADIAN • INDEPENDENT

"THE CHAPEL IN THE PARK"

SAAMIS MEMORIAL FUNERAL CHAPEL & CREMATORIUM

Tel: (403) 528-2599 No. 1 – Dunmore Road S.E. 1–800–317–2647 Medicine Hat, Alta. T1A 1Z5 Directors: Cameron Davis, Roger Sept

OKOTOKS

INNISFAIL

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PATTISON FUNERAL HOME AND CREMATORIUM LTD. 540 South Railway Street SE, Medicine Hat, AB, T1A 2V6 Tel: (403) 526-2214 • Fax: (403) 526-2499

Toll Free in Alberta

Main: 403-381-7777 www.cornerstonefuneralhome.com

RALPH ZENTNER - OWNER OPERATOR

A Tradition of Excellence Since 1907 Service Southern Alberta Your Professional Shipping Specialists 610 - 4 Street South, Lethbridge, AB T1J 4P3

Toll Free: 1-800-382-2901

SNODGRASS FUNERAL HOME (OKOTOKS) 200 Woodgate Road, T0L 1T5 Tel: (403) 938-3111 • Fax: (403) 938-2223 www.snodgrassfuneralhomes.com Lee Anne Snodgrass - Director CANADIAN • INDEPENDENT

OLDS

HEARTLAND FUNERAL SERVICES LTD. 5226 46 Street, Olds, AB Tel: (403) 507-8610 Toll Free: 1-855-507-8610 Director - Cindy Kolb CANADIAN • INDEPENDENT

Your Listing Here!

Call 1-800-465-0322 or email info@otcommunications.com to book today.

Phone: 403-328-2361 • Fax: 403-382-3623

www.mbfunerals.com

OYEN

KILLAM

People you know, Friends you trust.

Dale Martin Jr.

MACLEAN’S FUNERAL HOME Box 497, 114 - 1 Ave. East, T0J 2J0 Tel: (403) 664-3767 • Fax: (403) 664-3539 Kim Walker - Director CANADIAN • INDEPENDENT

PEACE RIVER CHRISTENSEN SALMON GENERATION LACOMBE

6120 Highway 2A, Lacombe, AB T4L 2G5 Tel: (403) 782-3366 • Fax: (403) 782-7075 www.wilsonsfuneralchapel.ca CANADIAN • INDEPENDENT

LAC LA BICHE

MISSION VIEW FUNERAL CHAPEL LTD. Box 1829, Lac La Biche, AB, T0A 2C0 Tel: (780) 623-1815 • Fax: (888) 884-0546 Derrick Kruk - Manager Email: derrick@missionview.ca www.missionview.ca

LAMONT

PARK MEMORIAL LTD., FUNERAL DIRECTORS Tel: (780) 426-0050 (Edmonton)

LEDUC

HAINSTOCK & SON FUNERAL CHAPEL LTD. 4802 - 47 Ave, Leduc, AB T9E 5X7 Tel: (780) 986-2151 • Fax: (780) 986-9464

703 - 13 Street North, Lethbridge, AB T1H 2T2 Phone: 403-382-3601 Fax: 403-320-1492

LINDEN

SUNSET FUNERAL SERVICE P.O Box 559, T0M 1J0 Tel: (403) 546-3903 Brian Baerg -Res:(403) 546-2470 CANADIAN • INDEPENDENT

CHAPEL OF MEMORIES FUNERAL HOMES LTD. Box 6447, Peace River T8S 1S3 Tel: (780) 624-2686 Chester Dodgson - Remi Tardif CANADIAN • INDEPENDENT

PINCHER CREEK

LLOYDMINSTER

MCCAW FUNERAL SERVICE LTD. 5101 50th St., Lloydminster, AB, T9V 0M2 Tel: (780) 875-4444 • Fax: (780) 875-5512 Sub-office at Turtleford, SK CANADIAN • INDEPENDENT

MAYERTHORPE

PARK MEMORIAL LTD. FUNERAL DIRECTORS Tel: (780) 426-0050 (Edmonton)

MEDICINE HAT

COOK SOUTHLAND FUNERAL CHAPEL 901 - 13th Street S.W., T1A 4V4 Tel: (403) 527-6455 • Fax: (403) 528-2390 Toll Free: (877) 528-6455

SNODGRASS FUNERAL HOME PINCHER CHAPEL LTD. Tel: (403) 627-4864 • Fax: (403) 627-4865 Toll Free: 1-866-859-4864 www.snodgrassfuneralhomes.com Family Owned - Since 1929

Alberta PONOKA

PONOKA FUNERAL HOMES Box 4007, T4J 1R5 Tel: (403) 783-3122 • Fax: (403) 783-3125 Marlon Wombold - Owner/Manager CANADIAN • INDEPENDENT

PROVOST

GREGORY’S FUNERAL HOME INC. Box 1079, T0B 3S0 Tel: (780) 753-2332 • Fax: (780) 753-3512 www.gregorysfuneralhomes.com • Jeremy Allen - Owner/Manager CANADIAN • INDEPENDENT

RED DEER

Park Place Funeral Home

Chapel & Crematorium Ltd. 51 Broadway Blvd., Sherwood Park, AB. T8H 2C1 Ph: (780) 417-8000 • Fax: (780) 417-0080

SLAVE LAKE

Chapel of Memories Funeral Home Tel: (780) 849-5433 CANADIAN • INDEPENDENT

SMOKY LAKE

PARK MEMORIAL LTD., FUNERAL DIRECTORS Tel: (780) 426-0050 (Edmonton)

TOFIELD

WEBERS TOFIELD FUNERAL HOME Chad, Marvin and Tyler Weber - Directors Tel: (780) 662-3959 • Fax: (780) 662-4745 CANADIAN • INDEPENDENT

Atlantic Specialty Vehicles Co.

YOUR PROFESSIONAL VEHICLE DEALER 1-800-387-8436

SPIRIT RIVER

Oliver Funeral Chapel Tel: (780) 532-2929 (Grande Prairie)

Office - (519) 925-2221 • FAX (519) 925-1018

VALLEYVIEW

CHAPEL OF MEMORIES FUNERAL HOME Tel: (780) 524-4333 CANADIAN • INDEPENDENT

Proud to be Red Deer’s only locally owned and operated funeral provider. We pride ourselves in shipping on your behalf.

VEGREVILLE

Gordon R. Mathers, Owner/Funeral Director

AUTUMN ROSE FUNERAL HOME LTD. 5036 51st Ave. Vegreville, AB T9C 1M1 Tel: (780)603-5800 • Fax: (780)603-5801 Contact: Gordon Pawluk & Patricia Fedun-Pawluk CANADIAN • INDEPENDENT

6287 - 67A Street (Taylor Drive), Red Deer, Alberta T4P 3V9 Tel: 403.340.4040 • Fax: 403.343.3033 • Toll-free: 1.800.481.7421 www.parklandfuneralhome.com Proud to be part of the Canadian Independent

Your Listing Here!

Call us at

Call 1-800-465-0322 or email info@otcommunications.com to book today.

PARK MEMORIAL LTD., FUNERAL DIRECTORS Tel: (780) 632-2000 • Fax: (780) 632-2226

VERMILION

1-800-465-0322

CROSSROADS FUNERAL CHAPEL 5105-50 Ave. Vermilion, AB T9X 1A9 Tel: (780) 853-6343 • Fax: (780) 853-6373 Email: crossfc@incentre.net Harry and Alva Creech - Directors CANADIAN • INDEPENDENT

to book your listing.

RIMBEY OBERHAMMER FUNERAL HOME Box 717 T0C 2J0 403-843-4445 Fax 403-843-4329 Email: ofc-ltd@telusplanet.net

Box 1555, Rimbey, AB T0C 2J0 Tel: (403) 843-3388 • Fax: (403) 843-4300 www.wilsonsfuneralchapel.ca CANADIAN • INDEPENDENT

STETTLER STETTLER FUNERAL HOME & CREMATORIUM LTD. 4707 - 70th Street, Box 1780, Stettler, AB, T0C 2L0 Tel: (403) 742-3422 • Fax: (403) 742-2242 Dean Ross, Verna Rock, Corinne Adair, Calvin Blauel and Shannon Shirley CANADIAN • INDEPENDENT

STRATHMORE

WHEATLAND FUNERAL HOME LTD. Box 2126, T1P 1K1 • Tel: (403) 934-4404

SUNDRE ROCKY MOUNTAIN HOUSE

FLINN FUNERAL SERVICE LTD., (O/A ROCKY FUNERAL HOME) 4804 - 48th St., T4T 1C3 Tel: (403) 845-2626 • Fax: (403) 845-5880 Member: FSAC, OGR CANADIAN • INDEPENDENT

SHERWOOD PARK

CONNELLY-MCKINLEY FUNERAL HOMES Edmonton South Chapel 4820 Meridian Street, T6P 1R3 Tel: (780) 468-2222 • Fax: (780) 468-4286 GLENWOOD FUNERAL HOME George Montpetit, Manager 52356 Range Road 232, Sherwood Park, Alberta T8B 1B8 Tel: (780) 467-3337 • Fax: (780) 464-9040

HEARTLAND FUNERAL SERVICES LTD. 2, 102 - 2 St. SW Sundre, AB Tel: (403) 638-4393 Toll Free: 1-855-507-8610 Director - Cindy Kolb CANADIAN • INDEPENDENT

SYLVAN LAKE

FLINN FUNERAL SERVICE LTD., (O/A SYLVAN LAKE FUNERAL HOME) 5019 47A Ave., Sylvan Lake, AB, T4S 1G8 Tel: (403) 887-2151 • Fax: (403) 845-5880 Toll Free:-1-866-787-2151 Member: FSAC, OGR CANADIAN • INDEPENDENT

4824 - 51 Avenue, Vermilion, AB T9X 1T6 Phone: 780-853-5100 Fax: 780-853-5533 www.lakelandfuneralhome.ca

VIKING

VIKING FUNERAL SERVICE LTD. Box 670, T0B 4N0 Tel: (780) 336-4842 • Fax: (780) 336-2009 Earl and RoseMae Kjelland - Owners/Directors Members: AFSA, FSAC

VULCAN

VULCAN FUNERAL HOME 227 Centre St., T0L 2B0 Tel: (403) 485-2633 Pat & Rose Wisener

WAINWRIGHT 905 - 9th Street T9W 1E1 Tel: (780) 842-4211 Director: Todd Creech

WESTLOCK

WESTLOCK FUNERAL HOME 10004 105 Street, Westlock, T7P 1V2 Tel: (780) 349-3474 • Fax: (780) 349-5775 westlockfuneralhome.com

Alberta | British Columbia WETASKIWIN

BAKER FUNERAL CHAPEL LTD. 5302 - 50th Ave., T9A 0T1 Tel: (780) 352-2501 • Fax: (780) 352-8426 Jason Wombold - Owner/Manager Member: AFSA

WHITECOURT

WHITECOURT FUNERAL SERVICES Foothills Crematorium Tel: (780) 778-8999 • Fax: (780) 723-2021 CANADIAN • INDEPENDENT

WILDWOOD

PARK MEMORIAL LTD., FUNERAL DIRECTORS Tel: (780) 426-0050 (Edmonton)

British Columbia ALDERGROVE

FIRST MEMORIAL FUNERAL SERVICES 27555 - 31st Ave, Aldergrove, BC V4W 3L4 Tel: (604) 857-0111 • Fax: (604) 857-0168 www.firstmemorialfuneral.com

ARMSTRONG

ALTERNATIVES FUNERAL & CREMATION SERVICES Box 328, 2980 Smith Drive, Armstrong BC V0E 1B0 Wayne Kyle- Director Tel: (250) 546-7237 • Fax: (250) 546-8237 E-mail: Armstrong@pafs.net

BURNABY BELL & BURNABY Funeral Chapel 4276 Hastings St. V5C 2J6 Burnaby, British Columbia

Tel: (604) 298-2525 or (604) 253-4554 Fax: (604) 298-2927 e-mail: info@burnabyfuneral.com Tony Slavin FSABC President 1995-1997 Shane Dickson, Manager Devan Wilkie, Assistant Manager

Ocean View Funeral Home 4000 Imperial St., Burnaby, B.C. V5J 1A4 Tel: (604) 435-6688 • Fax: (604) 431-0019 Manager: Kari Simpson Market Manager: Michael Hedden

COURTENAY/COMOX

Comox Valley Funeral Home CREMATION AND RECEPTION CENTRE “CANADIAN INDEPENDENT” Tel: (250) 334-0707 Fax: (250) 338-6777 1101 Ryan Road, Courtenay, BC, V9N 3R6

CAMPBELL RIVER SUTTON’S FUNERAL HOME 502 South Dogwood Street, V9W 6R4 Tel: (250) 287-4812 • Fax: (250) 286-1733 Amy Gordon - Manager

CASTLEGAR

CASTLEGAR FUNERAL CHAPEL 411 9th Avenue, V1N 1L9 Tel: (250) 365-3222 • Fax: (250) 365-3378 Director: Bill Clark CANADIAN • INDEPENDENT ALTERNATIVES FUNERAL & CREMATION SERVICES 1298 Pine Ave, Trail BC, V1R 4E4 Tel: (250) 365-8074 • Fax: (250) 365-8037 Toll Free: 1-800-780-3322 Website: www.myalternatives.ca • Bill Clark - Director

CHILLIWACK WOODLAWN MT. CHEAM FUNERAL HOME LTD. 45865 Hocking Ave., Chilliwack, BC, V2P 1B5 Tel: (604) 793-4555 • Fax: (604) 793-4503 Tim Rowan - Manager

Call us at 1-800-465-0322 to book your listing. CRANBROOK McPherson Funeral Service Ltd. 2200 S. 2nd St. V1C 1E1 Tel: (250) 426-3132 Fax: (250) 426-5811

CRESTON

G.F. OLIVER FUNERAL CHAPEL LTD. 225 - 15 Ave. North, P.O. Box 1171, V0B 1G0 Tel: (250) 428-2611 Fax: (888) 843-8404 Email: admin@gfoliverfuneralchapel.com Robert Leduc - Funeral Director

DAWSON CREEK

CLEARBROOK/ABBOTSFORD

BERGERON FUNERAL SERVICES & CREMATION LTD. 10200 17th Street, V1G 4C2 Tel: (250) 782-2577 • Fax: (250) 782-1264 Toll Free: 1 (800) 577-4877 Gerry & Peggy Bergeron

CLEARWATER

REYNAR’S FUNERAL HOME AND CREMATORIUM 1300 - 102nd Ave., V1G 2C6 Tel: (250) 782-2424 • Fax: (250) 782-9666 Toll Free: 1 (800) 217-2299

HENDERSON’S FRASER VALLEY FUNERAL HOME LTD. Tel: (604) 854-5534 • Fax: (604) 854-8386

NORTH THOMPSON FUNERAL SERVICES 73 Taren Drive, Clearwater, BC V0E 1N2 Tel: (250) 674-3030 Fax: (250) 674-0033 Toll Free: 1-877-674-3030 www.norththompsonfuneral.com CANADIAN. INDEPENDENT. Member FSABC Drake Smith - Director

COQUITLAM

DELTA

DELTA FUNERAL HOME 5329 Ladner Trunk Road, Delta, B.C. Tel. (604) 946-6040 • Fax. (604) 946-8391 Mike Chamberlain - Manager

DUNCAN

FIRST MEMORIAL FUNERAL SERVICES 375 Brae Road, Duncan, BC V9L 3T9 Tel: (250) 748-2134 • Fax: (250) 748-2151 www.firstmemorialfuneral.com H.W. WALLACE CREMATION & BURIAL CENTRE 5285 Polkey Rd, Duncan, BC V9L 6W3 Tel: (250) 701-0001 • Fax: (250) 701-0002 www.hwwallacecbc.com

Please review your listing to ensure it is current. For updates call 1.800.465.0322

Forest Lawn Funeral Home

Email info@otcommunications.com to update your listing.

SANDS FUNERAL CHAPEL 187 Trunk Road, Duncan BC V9L 2P1 Phone: 250-746-5212 Fax: 250-746-7034 Website: www.sandsduncan.ca Email: sandsduncan@arbormemorial.com Manager: Troy Evans

FERNIE FORT ST. JOHN

BERGERON FUNERAL SERVICES AND CREMATORIUM LTD. Serving Fort St. John, BC Toll Free: 1-800-577-4877 Gerry & Peggy Bergeron

3789 Royal Oak Avenue Burnaby, BC V5G 3MJ Tel: (604) 299-7720 • Fax: (604) 299-6473 Jarma del Rosario – Market Manager Andrew Knapman – Location Manager

British Columbia FORT ST. JOHN Hamre's Funeral Chapel Ltd. 10315 - 102 St., V1J 4B9 Tel: (250) 785-6273 • Fax: (250) 785-2146 E-mail: hamre@ocol.com Ric Hamre - Director

GIBSONS/SECHELT

DEVLIN FUNERAL HOME 579 Seaview Road Gibsons, BC V0N 1V9 Tel: (604)886-9551 Fax: (604)886-2629 email: dfh@dccnet.com www.devlinfuneralhome.ca Gail Bergen - Director

NEW WESTMINSTER

LADYSMITH

TELFORD’S BURIAL AND CREMATION CENTRE 112 French Street, Box 2086, Ladysmith BC V9G 1B5 Tel: (250)245-5553 • Fax: (250)245-4448 1-866-503-5553 • telfordn@shaw.ca www.telfordsladysmith.com Independently owned – Greg Lonsdale Owner/Director

LANGLEY

HENDERSON’S LANGLEY FUNERAL HOME 20786 Fraser Highway, V3A 4G6 Tel: (604) 530-6488 • Fax: (604) 530-1862

COLUMBIA - BOWELL FUNERAL CHAPEL 219 - 6 Street, New Westminster, BC, V3L 3A3 Tel: (604) 521-4881/522-0711 • Fax: (604) 522-1787 “Serving all of the Lower Mainland.” CANADIAN • INDEPENDENT

PARKSVILLE / QUALICUM BEACH YATES MEMORIAL SERVICES 1000 Allsbrook Road, Parksville, BC, V9P 2A9 Tel: (250) 248-5859 • Fax: (250) 248-8315 Toll Free: 1(877) 264-3848 Email: info@yatesmemorial.ca Web: www.yatesmemorial.ca CANADIAN • INDEPENDENT

PEMBERTON

HOPE

Pemberton Funeral Service

MARTIN BROTHERS FUNERAL SERVICES 1270 Ryder Street Hope, BC V0X 1L4 www.mbfunerals.com Tel: (604)869-8229 dunbar@mbfunerals.com

KAMLOOPS ALTERNATIVES FUNERAL AND CREMATION SERVICES 4-665 Tranquille Road, Kamloops B.C. V2B 3H7 Tel: (250)-554-2324 • Fax: (250)-554-3505 Toll Free: 1-866-664-9646 Kim Nobert manager Geoffrey Tompkins Funeral Director John Chasca Director Worldwide Shipping Services

The McKenzie Family Tel: (604) 898-5121 • Fax: (604) 898-4460 P.O. Box 99, 40440 Tantalus Rd. Garibaldi Highlands, B.C. V0N 1T0

Shipping Specialists (Crematorium in Conjunction) Serving Canadian Funeral Directors since 1946 Members: FSABC & FSAC Canadian - Independent

LILLOOET

THOMPSON VALLEY FUNERAL HOME LTD. Box 1107, Ashcroft, BC, VOK 1A0 Tel: (250) 453-9802 • Fax: (250) 453-9806 Toll Free: (800) 295-5138 Bill Perry - Director

MAPLE RIDGE/HANEY

KELOWNA EVERDEN RUST FUNERAL SERVICES & CREMATORIUM Toll Free: (866) 660-6440 Fax: (250) 860-6180 ON-SITE CREMATORIUM 1910 Windsor Road, Kelowna, BC www.everdenrust.com FIRST MEMORIAL FUNERAL SERVICES 1211 Sutherland Ave, Kelowna, BC V1Y 5Y2 Tel: (250) 762-2299 • Fax: (250) 862-9544 www.firstmemorialfuneral.com

Owner Zane Green Traditional Burial & Shipping Specialist Phone: 604-308-2822 Fax: 604-608-9050 #26 - 22374 Lougheed Hwy, Maple Ridge, BC V2X 2T5 We help people Rest In Peace GARDEN HILL FUNERAL HOME 11765 - 224th Street, V2X 6A5 Tel: (604) 463-8161 The Logue Family - Director CANADIAN • INDEPENDENT

MAPLE RIDGE FUNERAL CHAPEL & CREMATORIUM 11969 - 216th Street • Tel: 604-463-8121 Toll Free: 1-877-363-8121 • Canadian Independant

NANAIMO VALLEYVIEW FUNERAL HOME 165 Valleyview Road, Kelowna, BC V1X 3M5 Tel: (250) 765-3147 • Fax: (250) 765-5639

KIMBERLEY McPherson Funeral Service Ltd. 2200 S. 2nd St. V1C 1E1 Tel: (250) 426-3132 Fax: (250) 426-5811

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TELFORD’S BURIAL AND CREMATION CENTRE 595 Town site Road, Nanaimo BC V9S 1K9 Tel (250)-591-6644 1-866-503-5553 telfordn@shaw.ca • www.telfordsnanaimo.com Independently owned – Greg Lonsdale Owner/Director SANDS FUNERAL CHAPEL (NANAIMO) CREMATION & RECEPTION CENTRE One Newcastle Avenue, Nanaimo BC V9S 4H6 Tel: (250) 753-2032 • Fax: (250) 753-4014 www.sandsfuneral.com

NELSON

THOMPSON FUNERAL SERVICE 613 Ward Street, V1L 1T2 Tel: (250) 352-3613 • Fax: (250) 352-1745

PENTICTON EVERDEN RUST FUNERAL SERVICES & CREMATORIUM 1130 Carmi Avenue, Penticton, B.C. V2A 3H2 Tel: (250) 493-4112 • Fax: (250) 493-4919 Toll Free: (888) 672-3944 ON-SITE CREMATORIUM Bill Everden - Manager CANADIAN • INDEPENDENT

PORT ALBERNI

CHAPEL OF MEMORIES FUNERAL DIRECTORS 4005 - 6th Avenue, Port Alberni, BC V9Y 4M6 Tel: (250) 723-3633 • Fax: (250) 723-3109 Toll-Free: 1 (866) 584-5164 Margaret Vatamaniuck - Manager YATES MEMORIAL SERVICES 4470 Gertrude Street, Port Alberni, BC, V9Y 6J7 Tel: (250) 723-5859 • Fax: (250) 723-5800 Email: info@yatesmemorial.ca Web: www.yatesmemorial.ca CANADIAN • INDEPENDENT

Please check your listing for accuracy. If any changes are necessary, contact us at info@otcommunications.com

British Columbia SMITHERS AND DISTRICT FIRST MEMORIAL FUNERAL SERVICES - FRASER HEIGHTS 14835 Fraser Highway V3R 3N6 604-589-2559 www.firstmemorialfuneral.com

SQUAMISH SQUAMISH FUNERAL CHAPEL & CREMATORIUM LTD. George & Mildred McKenzie

VALLEY VIEW FUNERAL HOME 14660 72 Avenue, Surrey BC V3S 2E7 (Located at Valley View Cemetery Tel: 604-596-8866 Justin Schultz - Manager VICTORY MEMORIAL PARK FUNERAL CENTRE 14831 - 28th Ave., Surrey, BC, V4P 1P3 Tel: (604) 536-6522 • Fax: (604) 531-7298

TERRACE & DISTRICT MACKAY’S FUNERAL SERVICES LTD. & CREMATORIUM

PORT COQUITLAM FIRST MEMORIAL FUNERAL SERVICES - BURKEVIEW 1340 Dominion Ave, Port Coquitlam, BC V3C 3V4 Tel: (604) 944-4128 • Fax: (604) 944-7859 www.firstmemorialfuneral.com OLIVEIRA FUNERAL SERVICES LTD. 2657 Shaughnessy St., Port Coquitlam, BC, V3C 3G7 Tel: (604) 942-7920, Tony Oliveira - Owner, Director www.oliveirafuneralhome.com

SHIPPING SPECIALISTS

Tel: (604) 898-5121 Fax: (604) 898-4460 1-800-661-5121 Serving Canadian Funeral Directors since 1946 P.O. Box 99, 40440 Tantalus Rd. Garibaldi Highlands, B.C. V0N 1T0 email: squamishfuneralchapel@telus.net www.squamishfuneralchapel.com

Canadian • Independent

PRINCE GEORGE FUNERAL SERVICE (2008) LTD.

4626 Davis Ave., Terrace, BC, V8G 1X7 Tel: (250) 635-2444 • Fax: (250) 635-2160

TRAIL ALTERNATIVES FUNERAL & CREMATION SERVICES Carrberry’s Chapel 1298 Pine Avenue, Trail, BC V1R 4E4 Toll Free: 1-800-780-3322 • Fax: 1-250-368-8040 Website: www.myalternatives.ca Director: Bill Clark

1014 Douglas St. V2M 2M9 Tel: (250) 564-3880 Fax: (250) 564-9120 Toll Free: 1-866-604-3880

SUMMERLAND Box 1671, Summerland V0H 1Z0 TEL: (250) 494-3202 • FAX: (250) 494-3229 RAY HANSON • KELLY HANSON

Gail Klyne - Director

PRINCE RUPERT

FERGUSON FUNERAL HOME Box 164, V8J 3P6 • Tel: (250) 624-3344

REVELSTOKE

BRANDON/BOWERS FUNERAL SERVICE 301 MacKenzie Ave., Box 388, Salmon Arm, V1E 4N5 Tel: (250) 837-2029 Gary Sulz - Director CANADIAN • INDEPENDENT

SURREY

AVALON SURREY FUNERAL HOME Central Location. Professional shipping specialist serving Greater Vancouver and the Fraser Valley. 13288 108 Avenue, Surrey, B.C. V3T 2J6 Tel. (604) 581-4401 • Fax: (604) 581-4365 Kevin Carmichael - Manager

SALMON ARM

VANCOUVER BELL & BURNABY Funeral Chapel 4276 Hastings St. V5C 2J6 Burnaby, British Columbia

Tel: (604) 298-2525 or (604) 253-4554 Fax: (604) 298-2927 e-mail: info@burnabyfuneral.com

RICHMOND RICHMOND FUNERAL HOME Your professional shipping specialist serving Greater Vancouver and surrounding areas. Located one mile from Vancouver International Airport. 8420 Cambie Road, Richmond, B.C. V6X 1K1 Tel: (604) 273-3748 • Fax: (604) 273-1697 Sandra Melin - Manager

Providing a National Non-profit Association listings resource.

Tell advertisers you found them in the

Tony Slavin FSABC President 1995-1997 Shane Dickson, Manager Devan Wilkie, Assistant Manager

CFN Shipping Directory!

BOWERS FUNERAL SERVICE LTD., Box 388, V1E 4N5 Tel: (250) 832-2223 • Fax: (250) 832-7188 Website: www.bowersfuneralservice.com Jack Bowers - Director CANADIAN • INDEPENDENT

GLENHAVEN MEMORIAL CHAPEL LTD. 1835 East Hastings Street, Vancouver, British Columbia V5L 1T3 Phone (604) 255-5444 Manager: Robert (Bob) Leier "Where Dedicated People Care"

SIDNEY

SANDS FUNERAL CHAPELS LTD. Tel: (250) 388-5155

British Columbia | Manitoba HAMILTON-HARRON FUNERAL HOME 5390 Fraser Street, Vancouver, BC V5W 2Z1 Ph: 604-325-7441 Ian Garrett, General Manager. Hollyburn Funeral Home Ltd. 1807 Marine Drive V7V 1J7 Tel: (604) 922-1221

KEARNEY FUNERAL SERVICES 450 West 2nd Avenue, Vancouver, BC V5Y 1E2 Ph: 604-736-0268 • Fax# 604-736-2668 MARTIN BROTHERS FUNERAL SERVICES 3398 Dunbar Street Vancouver, BC V6S 2C1 www.mbfunerals.com Tel: (778)330-7799 dunbar@mbfunerals.com MCKENZIE FUNERAL SERVICES LTD. George & Mildred McKenzie 200-100 Park Royal South, Vancouver, B.C. V7T 1A2 604-926-5121 Email: mckenziefuneralservices@telus.net www.mckenziefuneralservice.com

VERNON FUNERAL HOME 3007 - 28th Street, V1T 4Z7 Tel: (250) 542-0155

Manitoba ASHERN

VICTORIA

FIRST MEMORIAL FUNERAL SERVICES 4725 Falaise Drive (Saanich), Victoria, BC V8Y 1B4 Tel: (250) 658-5244 • Fax: (250) 658-5699 www.firstmemorialfuneral.com FIRST MEMORIAL FUNERAL SERVICES 1155 Fort Street, Victoria, BC V8V 3K9 Tel: (250) 384-5512 • Fax: (250) 384-1087 www.firstmemorialfuneral.com Hayward’s Thomson and Irving Funeral and Cremation Services Established 1867 • Victoria • Salt Spring Island 4665 Falaise Drive, Victoria, BC V8Y 1B4 Tel: (250) 386-3505 Fax: (250) 658-6248

ANDERSON FAMILY FUNERAL HOME 9 Railway Avenue, P.O. Box 731, R0C 0E0 Tel: (204) 768-3606 or (866) 293-4951 Fax: (204) 768-3582 • Conrad & Crystal Anderson Member: MFSA ARNASON FUNERAL HOME Box 672 R0C 0E0 28 - 1 St. North Tel: (204) 768-2072 • Fax: (204) 768-3158 1-866-323-3593 John Gray, Glen Arnason Chapels in Ashern & Lundar.

STONEWALL

MACKENZIE FUNERAL HOME Box 6, ROC 2ZO Tel: (204) 467-2525 Attn: Eric Bardal CANADIAN • INDEPENDENT

BEAUSEJOUR Tell advertisers you found them in the

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SOBERING FUNERAL CHAPEL AND CREMATORIUM P.O. Box 1629, R0E 0C0 Tel: (204) 268-3510 • Fax: (204) 268-3853 Serving Northeastern Manitoba. CANADIAN • INDEPENDENT

BRANDON

VERNON

ALTERNATIVES FUNERAL & CREMATION SERVICES 4417 29th Street Vernon BC, V1T 5B7 Tel: (250) 558-0866 Email: jchasca@myalternatives.ca Jaron Chasca – Director BETHEL FUNERAL CHAPEL LTD. 5605 - 27th Street, V1T 8Z5 Tel: (250) 542-1187 • Fax: (250) 542-7138 Kerry Heidebrecht - Owner/ Alberta Licenced Director. INDEPENDENT - FAMILY OWNED FUNERAL CHAPEL Pleasant Valley Memorial Chapel Ltd. 4303 Pleasant Valley Rd. V1T 4M4 Tel: (250) 542-4333 Mark Andretta, Director

McCall Gardens FUNERAL DIRECTORS LTD.

Victoria’s only locally owned and operated funeral chapel 4665 Falaise Drive Victoria BC V8Y 1B4

Tel: (250) 385-4465 Fax: (250) 385-6792 Licensed Personnel David A. McCall President CANADIAN • INDEPENDENT • Member FSAC

WHISTLER

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MEMORIES CHAPEL & PRE-PLANNING CENTRE 330-18th Street North, R7A 7P3 Tel: (855) 727-0330 • Fax: (204) 725-0971 www.memorieschapel.com Brent Buchanan, Craig Hayward, Greg Hildebrand

CARMAN

DOYLE’S FUNERAL HOME & CREMATORIUM Box 491, R0G 0J0 Tel: (204) 745-2045 Fax: (204) 745-2499 Craig Johnston and Mark Reimer – Owners Member: MFSA, FSAC CANADIAN • INDEPENDENT

Whistler Funeral Service

DELORAINE

Shipping Specialists (Crematorium in Conjunction) Serving Canadian Funeral Directors since 1946 Members: FSABC & FSAC Canadian • Independent

GLADSTONE

The McKenzie Family Tel: (604) 898-5121 • Fax: (604) 898-4460 P.O. Box 99, 40440 Tantalus Rd. Garibaldi Highlands, B.C. V0N 1T0

SMITH FUNERAL HOME 115 Lake St., S. Box 570, R0M 0M0 Tel: (204) 747-2088 Garth A. Nichol & Paul Smith - Directors wheatlandfs.com CLARKE’S FUNERAL HOME Box 3, R0J 0T0 Bob Clarke - Owner Tel: (204) 385-2274 CANADIAN-INDEPENDENT

HAMIOTA

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CAMPBELL FUNERAL HOME Box 89, R0M 0T0 Tel: (204) 764-2744 • Fax: (204) 764-2597 Malcolm Campbell - Director Res: (204) 764-2016 Summer Res: (204) 759-2729 Dwayne Campbell Res: (204) 764-2746 CANADIAN • INDEPENDENT

Manitoba PILOT MOUND

WHEATLAND FUNERAL SERVICE 103 South Railway, Pilot Mound, MB R0G 1P0 Tel: (204) 825-2848 Matt & Garth A. Nichol - Directors wheatlandfs.com

THOMPSON

BOARDMAN/NORTHLAND FUNERAL SERVICE 28 Nelson Rd., R8N 1K1 Tel: (204) 778-7982 • Fax: (204) 677-9859 James Boardman

PORTAGE LA PRAIRIE

Omega Funeral Home 83 Royal Road S., Portage La Prairie R1N 1T8 Tel: (204) 857-4621 • Fax: 856-2161 Director: Matthew Nichol www.omegafuneralhome.com

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ROBLIN NAIRN-CHYZ-WOLKOWSKI FUNERAL SERVICE LTD. 325 Main Street West (204) 937-2111 Fax (204)937-4343 Email: nairn-chyzfuneralhome.com Dereck L. Wolkowski Roblin’s only 100% privately owned and Family-operated Funeral Home

JAMIESON’S - FUNERAL SERVICE LTD. Box 388, Holland, MB R0G 0X0 Tel: (204) 526-2380 Moray Jamieson www.willmorchapel.com

KILARNEY

WHEATLAND FUNERAL SERVICE 582 Park Street R0K 1G0 Tel: (204) 523-7791 Matt Nichol - Director wheatlandfs.com

MACGREGOR

CLARKE’S FUNERAL HOME Box 615, R0H 0R0 Bob Clarke - Owner Tel: (204) 685-2012 CANADIAN-INDEPENDENT

MELITA

REDPATH FUNERAL HOME Box 970, R0M 1L0 Tel: (204) 522-3361 • Fax: (204) 522-3135 Neil Redpath - Director email: nredpath@mts.net

MORDEN

WIEBE FUNERAL CHAPEL Cemetery & Reception Facilities 1050 Thornhill St. (204) 822-4755 wiebefh@mts.net wiebefuneralhomes.com Member: MFSA, FSAC CANADIAN • INDEPENDENT

MORRIS

MORRIS FUNERAL HOME Box 8, R0G 1K0 Corey Wall - Director Tel: (204) 746-2451 email: morrisfuneralhome@mts.net Member: MFSA

BRAENDLE-BRUCE FUNERAL HOME Box 538, R0J 1W0 Tel: (204) 773-2747

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SELKIRK

GILBART FUNERAL HOME 309 Eveline St., R1A 1M8 Tel:(204) 482-3271 Wes Gilbart - Director

STEINBACH

BIRCHWOOD FUNERAL CHAPEL 150 Penfeld Drive, R5G 1V7 Tel: (204) 346-1030 • Fax: (204) 326-6367 Toll-Free: (888) 454-1030 e-mail: birchfc@escape.ca www.birchwoodfuneralchapel.mb.ca

SWAN RIVER PAULL FUNERAL HOME INC. and our business partner Heritage Memorial Gardens Inc.

Cemetery & Crematorium

Directors: Eric Neufeld & Dana Paull P.O. Box 1149, 506 - 2nd Street North, Swan River, MB R0L 1Z0 telephone: (204) 734-4556 • fax: (204) 734-9109 Canadian Independent, Member of MFSA, FSAC, WCCA

G.R. CARSCADDEN FUNERAL CHAPELS LTD P.O. Box 1780, 383 Wellington St. W., R0M 2C0 Tel: (204) 748-1876 • Fax: (204) 748-3803 CANADIAN • INDEPENDENT

WINNIPEG

RUSSELL HOLLAND

VIRDEN

Our Family Serving Your Family for Over 100 Years

THE PAS

HEMAUER FUNERAL HOME AND CREMATION SERVICES Box 416, 122 Lathlin Ave., R9A 1K5 Tel: (204) 623-3261 • Fax: (204) 623-4554 James, Alberta & Neil Hemauer - Licensed Funeral Directors Tel: (204) 623-3836 (Res.) www.hemauerfuneralhome.com • hfh1@mts.net CANADIAN • INDEPENDENT

ABORIGINAL FUNERAL CHAPEL 724 Selkirk Ave., R2W 2N3 Tel: (204) 586-7700 • Fax: (204) 582-4829 Email: aboriginalfc@mts.net ALL BELIEFS & FAITHS – WOJCIK’S FUNERAL CHAPEL & CREMATORIUM 2157 Portage Ave. Winnipeg, Manitoba R3J 0L4 Tel: (204) 897-4665 1020 Main Street, Winnipeg, Manitoba R2W 3R1 Tel: (204) 586-8668 Richard & Louise Wojcik - Owners Closest Funeral Chapel to the Winnipeg International Airport.

FUNERAL HOME & CREMATORIUM - Since 1894 843 Sherbrook Street, Winnipeg, MB R3A 1M6 Opposite the Health Sciences Centre Tel: (204) 774-7474 www.bardal.ca Arrangement Centres 1510 St. Mary’s Rd. | 3393 Portage Ave. 801 Regent Ave. W.

CHAPEL LAWN FUNERAL HOME & CREMATORY 4000 Portage Avenue, Winnipeg, R3K 1W3 Tel: (204) 885-9715 Perry Curtis - Manager DESJARDINS FUNERAL CHAPEL & CREMATION SERVICES 357 Des Meurons Street, Winnipeg, MB, R2H 2N6 Toll free: 888-233-4949 • Fax: (204) 231-2011 Email: desjardins@arbormemorial.com Manager: Joanne Talbot Closest funeral home to St. Boniface Hospital EDWARD J. COUTU FUNERAL DIRECTOR 680 Archibald Winnipeg, MB R2J 0Y4 Tel: (204)253-5086 • (204)253-6498 Edward J. Coutu - Director FRIENDS FUNERAL SERVICE 2146 Main Street, Winnipeg, MB R2V 3S5 Tel: (204) 339-5555 • Fax: (204) 339-5225 Email: info@friendsfs.ca • Jotham Koslowsky • Danielle Froese • Harry Froese • Kristin Buchalter

Manitoba | New Brunswick GLEN EDEN FUNERAL HOME, CEMETERY & RECEPTION CENTRE 4477 Main Street, Winnipeg, R4A 2A8 Tel: (204) 338-7111 • Fax: (204) 334-9974 Gerald Knutson, Manager GLEN LAWN FUNERAL HOME, CEMETERY & CREMATION CENTRE 455 Lagimodiere Blvd., Winnipeg, MB R2J 4C2 Tel: (204) 982-7550 • Fax: (204) 254-5706 Joanne Talbot, Manager GREEN ACRES FUNERAL HOME AND CEMETERY 1 Green Acres Lane (Springfield), Winnipeg, MB R2C 2Z3 (204)222-3241 www.dignitymemorial.com “Proud to be a Dignity Memorial Provider” KLASSEN FUNERAL HOME 1897 Henderson Highway, Winnipeg, MB R2G 1P4 (204)338-0331 www.dignitymemorial.com “Proud to be a Dignity Memorial Provider” MOSAIC FUNERAL CREMATION & CEMETERY SERVICES 1839 Inkster Blvd., Winnipeg, MB R2X 1R3 Tel: (204) 275-5555 • Toll-free: 1-866-724-2080 Email: info@mosaicfunerals.ca Directors: Darin Hoffman NEIL BARDAL INC. 3030 Notre Dame Avenue, Winnipeg, Manitoba R3H 1B9 Tel: (204) 949-2200 • Fax: (204) 694-9494 Eirik Bardal - Owner Website: www.nbardal.mb.ca E-mail: info@nbardal.mb.ca Independently Owned & Operated.

THOMSON FUNERAL HOME 669 Broadway, Winnipeg, MB R3C 0X4 (204)783-7211 www.dignitymemorial.com “Proud to be a Dignity Memorial Provider” THOMSON “IN THE PARK” FUNERAL HOME AND CEMETERY 1291 McGillivray Blvd., Winnipeg, MB R3T 5Y4 www.dignitymemorial.com (204)925-1120 “Proud to be a Dignity Memorial Provider”

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New Brunswick BOUCTOUCHE

Tel: 743-2207 Fax: 743-5366 President: Yvon Maillet CANADIAN • INDEPENDENT

CAP-PELÉ

FRENETTE FUNERAL AND CREMATION CENTRE 2642 Acadie Road, Cap-Pelé, NB E4N 1E4 Tel: (506) 577-3297 • Fax: (506) 532-0980 frenette@nb.aibn.com www.frenettefuneralhome.com Marc L. Melanson - Owner / Funeral Director Guy Belliveau - Owner / Funeral Director

MAISON FUNERAIRE RACICOT 2009 LTEE. 49 A Rue du Portage, E1W 1A8 Tel: (506) 727-3337 Luc A. Benoît – Owner/Funeral Director

FREDERICTON

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Member: NBFD & EA

CANADIAN • INDEPENDENT

GRAND MANAN

ELLS FUNERAL HOME INC. 1199 Route 776, Grand Manan, NB, E5G 1G2 Tel: (506) 662-3116 Fax: (506) 662-3454 email: ellsfuneralhome@nb.aibn.com • website: www.ells.ca Phil Ells - Owner Manager Member: NBFD & EA, FSAC CANADIAN • INDEPENDENT

HAMPTON

REID’S FUNERAL HOME LIMITED 1063 Main Street, Hampton, NB E5N 6E9 Tel: (506) 832-5541 • Fax: (506) 832-3082 Dyson Regular - Owner & Funeral Director www.reidsfh.com ADAMS FUNERAL HOME LIMITED 140 King Street, E1N 2N9 Tel: (506) 773-3492 • Fax: (506) 773-4787 Douglas Jardine BELL’S AND MEADOW’S FUNERAL HOME Bell’s 651 King George Highway, Miramichi, NB E1V 1N9 Tel 506-622-3600 or Fax 506-622-1407 Meadow’s 150 Northwest Road, Sunny Corner, NB E9E 1J4 Tel 506-622-3600 or Fax 506-622-1407

302 Brookside Dr., Fredericton, N.B. E3A 5K2

Tel: (506) 458-9538

Funeral Directors: James A. MacLeod, Scott A. MacLeod,

CARAQUET

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Guy L. O'Regan Funeral Home Ltd. 515 Everard H. Daigle Blvd., E3Z 2R5 Tel: (506) 473-3063 • Fax: (506) 473-3494 Patrick J. Kavanaugh - Director

MIRAMICHI

Maillet Funeral Homes

Member NBFD & EA

GRAND FALLS

BISHOP’S FUNERAL HOME LTD. 540 Woodstock Road, E3B 2J3 Tel: (506) 458-1885 • Fax: (506) 459-3823 Jim Bishop - Funeral Director CANADIAN • INDEPENDENT

302 Brookside Dr., Fredericton, N.B. E3A 5K2

Tel: (506) 458-9538 Fax: (506) 452-8805 Funeral Directors: James A. MacLeod, Scott A. MacLeod “Serving our community with care” CANADIAN • INDEPENDENT

Fax: (506) 452-8805

“Serving our community with care” CANADIAN • INDEPENDENT

MONCTON CHARTERSVILLE FUNERAL HOME LTD. 363 Amirault St., Dieppe, NB, E1A 1G1 Tel: (506) 857-1901 Cora Coughlan - Director Member: NBFD & EA FERGUSONS FUNERAL HOME 1657 Mountain Road, Box 1002 Moncton, NB E1C 8P2 Tel: (506) 858-1995 Email: fergusonsfh@bellaliant.com

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New Brunswick FRENETTE FUNERAL AND CREMATION CENTRE 88 Church Street, Moncton, NB, E1C 4Z5 Tel: (506) 858-1900 • Fax: (506) 858-0554 frenette1939@gmail.com www.frenettefuneralhome.com Guy Belliveau - Owner / Funeral Director Marc L. Melanson - Owner / Funeral Director

SHEDIAC BRIDGE

PASSAGE FUNERAL CO-OP LTD. 3754 - Route 134 road, Shediac Bridge, NB, E4R 1T3 Tel: (506) 532-1050 • Fax: (506) 532-1051 Tell advertisers you found them in the

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TUTTLE BROTHERS & RIVERVIEW FUNERAL HOME 214 Pine Glen Road Riverview, N.B. E1B 1V6 Tel: (506) 857-9544 • Fax: (506) 857-9997

SHIPPAGAN

BULGER FUNERAL HOME (MAISON FUNERAIRE BULGER LTÉE.) 233, 1 ère Ave. Shippagan, NB E8S 1S9 Tel: (506) 336-2370 • Fax: (506) 336-2356 email:mbulger@nbnet.nb.ca Lucien Haché - Gérant

ST. STEPHEN

RIVERVIEW

Email: tuttlebros@nb.aibn.com Web: www.tuttlefuneralhome.ca CANADIAN - INDEPENDENT

NEW BANDON Miramichi Valley Funeral Home Ltd. New Bandon, N.B. E0C 1P0 Tel: (506) 365-7577 Fax: 1-506-452-8805 Funeral Directors: Thomas G. MacLeod, James A. MacLeod, Scott A. MacLeod “Serving our community with care” CANADIAN • INDEPENDENT

E s ta

b li shed 19 8

Riverview Funeral Home 214 Pineglen Road, Riverview, N.B.

(506) 857-9544

Newfoundland & Labrador

Fax: (506) 387-4744 • Email: rick.bell@nb.aibn.com CANADIAN - INDEPENDENT

BURIN WISEMAN’S FUNERAL HOMES Main Street Toll Free: 1-877-279-2397 Fax: 709-279-4572 E-Mail: terry@wisemansfuneralhomes.ca Web: www.wisemansfuneralhomes.ca Terry & Tammy Wiseman - Directors

SAINT JOHN

NORTON

SHERWOOD’S FUNERAL SERVICE LTD. 18 Scovil Road, Norton, NB, E5T 1Z2 Tel: (506) 839-2156 • Fax: (506) 839-2256 Dyson Regular - Owner & Funeral Director www.sherwoodsfuneralhome.com

CARBONEAR Noel’s Funeral Homes Ltd.

OROMOCTO

Serving Carbonear, Western Bay & Harbour Grace Conception & Trinity Bay Areas 106 Water Street, Carbonear, NL A1Y 1A9 Tel: (709) 596-5750 • Fax: (709) 596-1920 e-mail: noelsfuneralhome@nfld.net ...We Care...

CASTLE (FALLSVIEW) FUNERAL HOME 309 Lancaster Avenue, Saint John, NB, E2M 2L3 Tel: (506)634-1701 • Fax: (506)636-9998 Castle@arbormemorial.com • website www.Castlefh.com NANCY MATTHEWS (FUNERAL HOME MANAGER)

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FUNDY FUNERAL HOME 230 Westmorland Road, E2J 2G3 Tel: (506) 646-2424 • Fax: (506) 646-2425 www.fundyfuneralhome.com Email: fundyfuneralhome@nb.aibn.com

CANADIAN • INDEPENDENT NLFSA

CORNER BROOK

Fillatres Funeral Homes Ltd. Crematorium and Chapels Since 1954

ST-LEONARD

O’REGAN CHAPEL 83 St-Antoine St. (Call Guy O’Regan Funeral Home Ltd. in Grand Falls.) Tel: (506) 473-3063 Patrick J. Kavanaugh - Director Member: NBFD & EA CANADIAN • INDEPENDENT CANADIAN • INDEPENDENT

SHEDIAC

FRENETTE FUNERAL AND CREMATION CENTRE 396 Main Street, Shediac, NB, E4P 2G1 Tel: (506) 532-3297 • Fax: (506) 532-0980 frenette@nb.aibn.com www.frenettefuneralhome.com Marc L. Melanson - Owner / Funeral Director Guy Belliveau - Owner / Funeral Director

Call Toll Free 1-888-868-6800 all Newfoundland and Labrador Locations Corner Brook (2 Locations) • Deer Lake • Port au Choix • Flowers Cove • Stephenville Crossing • Port aux Basques • Happy Valley Goose Bay (Lab.) • Lanse au loop (Lab.)

www.fillatre.ca

Newfoundland & Labrador | Nova Scotia BRIDGETOWN

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KAULBACH FAMILY FUNERAL HOME Also serving Annapolis Royal P.O. Box 189, Bridgetown, NS B0S 1C0 Tel: 902-665-4497 • Fax: 902-665-4737 Email: kaulbachfh@ns.aliantzinc.ca Funeral Director - Donald F. Kaulbach Tell advertisers you found them in the

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CANSO

DENNIS HAVERSTOCK FUNERAL HOMES LTD. Tel: (902) 366-2308 or (902) 625-1911 (Port Hawkesbury)

CHETICAMP

CHETICAMP FUNERAL SERVICES LTD. Box 3, B0E 1H0 Tel: (902) 224-3422 Maurice Bourgeois - Director

FORTUNE

WISEMAN’S FUNERAL HOMES Main Street Toll Free: 1-877-279-2397 Fax: 709-279-4572 E-Mail: terry@wisemansfuneralhomes.ca Web: www.wisemansfuneralhomes.ca Terry & Tammy Wiseman - Directors

GANDER

STACEY FUNERAL HOME & CREMATORIUM P.O. Box 539, A1V 2E1 Connie White • Darren Kieley Tel: (888) 256-8585

Carnell’s Funeral Home and Crematorium, 3P2 Tel: (709) 722-2730 Fax: (709) 722-4998 Geoffrey C. Carnell, President and Managing Director

CAUL'S FUNERAL HOME & CREMATORIUM P.O. Box 2117, St. John's, Newfoundland A1C 5R6 84 LeMarchant Road, Tel: (709) 753-6845 Piperstock Hill, Torbay, Nfld. (709) 437-1610 Funeral Director – John Anderson FAX: (709) 753-0240 CANADIAN • INDEPENDENT

WESTERN BAY

HOLYROOD

DUNPHY’S FUNERAL HOME LTD. Box 56, A0A 2R0 Tel: (709) 229-7905 Kenneth M. Dunphy - Director CANADIAN • INDEPENDENT JAMES J. HICKEY & SON FUNERAL HOME G. D., A0A 2R0 Tel: (709) 834-3051 James J. Hickey Jr. - Director

MARYSTOWN WISEMAN’S FUNERAL HOMES 20-22 Creston Blvd. Toll Free: 1-877-279-2397 Fax: 709-279-4572 E-Mail: terry@wisemansfuneralhomes.ca Web: www.wisemansfuneralhomes.ca Terry & Tammy Wiseman - Directors

PORT AUX BASQUES

EAST HAVEN FUNERAL HOME INC. 57 Grand Bay Road, P.O. Box 940 Port aux Basques, NL A0M 1C0 Tel: (709) 695-2300 • Fax: (709) 695-5990 Serving the West and South West Coast FILLATRE FUNERAL HOMES LTD. Toll-Free: (888) 868-6800

ST. JOHN’S

BARRETT'S FUNERAL HOMES LTD. 328 Hamilton Avenue, St. John’s, A1E 1J9 1081 Topsail Rd., Mt. Pearl

Tel: (709) 579-6007

CANADIAN • INDEPENDENT

NOEL’S FUNERAL HOMES Tel: (709) 596-5750 Kenneth Noel - Owner/Managing Director Serving Western Bay & Conception Bay North areas. . . . We Care . . . Member: FSAC & NF FDA CANADIAN • INDEPENDENT

Nova Scotia

COUNTRY HARBOUR

G.W. GIFFIN FUNERAL HOME LTD. 17545 Hwy 316, Country Hbr., N.S. B0H 1J0 Tel: (902) 328-2233 • Fax: (902) 328-2068 Email: giffins@ns.sympatico.ca • www.gwgiffin.com Lewis MacIntosh & Shelley MacArthur

DARTMOUTH

ATLANTIC FUNERAL HOMES 771 Main Street, Dartmouth, NS, B2W 3T9 Tel. (902) 462-1434 • Fax. (902) 864-5115 E-mail: mhooftman@arbormemorial.com Also serving Sackville 125 Sackville Road, NS, B4C 2R3 Professional Shipping Services Mark Hooftman- General Manager DARTMOUTH CREMATORIUM LIMITED 155 Cobequid Rd., P.O. Box 70024 Lower Sackville, Nova Scotia, B4C 0B1 Tel: 902-456-7869 • Fax: 902-466-7877

ATLANTIC Specialty Vehicle s Co.

AMHERST

CAMPBELL FUNERAL HOME LTD. 98 Church Street, B4H 3B4 Tel: (902) 667-9906 Mischa Zeltner - Manager Member: FSAC, AFDS

YOUR PROFESSIONAL VEHICLE DEALER 1-800-387-8436

Office - (519) 925-2221 • FAX (519) 925-1018

ANTIGONISH 135 COLLEGE STREET ANTIGONISH, NOVA SCOTIA, B2G 1X9 W. PATRICK CURRY WWW.CLCURRY.COM • 902.863.2984

INDEPENDENTLY OWNED

ARICHAT

C.H. BOUDREAU FUNERAL HOME LIMITED. 633 Veteran’s Memorial Dr., PO Box 99 Arichat, NS B0E 1A0 Bus: (902) 226-3300 – Fax: (902) 226-1788 E-mail c.h.boudreau@ns.aliantzinc.ca Web: www.chboudreau.com Manager, Norma Boudreau, CFSP INDEPENDENTLY OWNED AND OPERATED

BARRINGTON

H. HUSKILSON FUNERAL SERVICE (1991) LTD. Tel: (902) 637-2247 • Fax: (902) 637-1964

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Nova Scotia METEGHAN

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METEGHAN FUNERAL SERVICE LTD. P.O. Box 28, Meteghan, Digby County, NS, B0W 2J0 Tel: (902) 645-2142

MIDDLETON

MIDDLETON FUNERAL HOME LTD. 398 Main Street, Middleton, NS, B0S 1P0 Tel: (902) 825-3448 • Fax: (902) 825-6358 E-mail: info@middletonfuneralhome.com www.middletonfuneralhome.com INDEPENDENTLY OWNED AND OPERATED

NEW GLASGOW

H.W. ANGUS FUNERAL HOME 256 King Street, B2H 4X8 Tel: (902) 752-2545, Clarence Fraser angusfuneral@ ns.sympatico.ca

GLACE BAY

V.J. MCGILLIVRAY FUNERAL HOMES Glace Bay, NS Tel: (902) 849-4505 • Fax: (902) 849-8343 Basil R. McGillivray Kenny McGillivray

GUYSBOROUGH

DENNIS HAVERSTOCK FUNERAL HOMES LTD. Tel: (902) 533-3706 or (902) 625-1911 (Port Hawkesbury)

HALIFAX

R.H. PORTER FUNERAL HOMES 55 Almont Avenue, B2H 5E1 Tel: (902) 752-4122 CANADIAN • INDEPENDENT Brian & Greg Hiscott rh@rhporterfuneralhomesltd.ca

NEW WATERFORD

V.J. MCGILLIVRAY FUNERAL HOMES New Waterford, NS Tel: (902) 849-4505 • Fax: (902) 862-7006 Basil R. McGillivray Kenny McGillivray Member: FSAC, AFDS

ATLANTIC FUNERAL HOMES 6552 Bayers Road, Halifax, NS, B3L 2B3 Tel. (902) 453-1434 • Fax. (902) 455-3455 E-mail: mhooftman@arbormemorial.com Mark Hooftman-General Manager Professional Shipping Services

NORTH SYDNEY

D&D REMOVAL SERVICES INC. 155 0Cobequid Rd., P.O. Box 70024 Lower Sackville, Nova Scotia B4C 0B1 Office: (Halifax) 902-865-6544 • Fax: 902-865-3967 Toll free: 1-877-350-2639 • Web: www.ddremoval.com Your Maritime Contact - Don & Dale Andrea

OXFORD

J. ALBERT WALKER FUNERAL HOME (2005) LTD. 149 Herring Cover Rd. Halifax, NS B3P 1K6 Tel: 902-477-5601 • 902-477-5602 Fax: 902-477-5485

KENTVILLE WHITE FAMILY FUNERAL HOME 100 Cornwallis St., B4N 2E4 Tel: (902) 678-3339 Independently owned and operated.

LIVERPOOL

CHANDLER’S FUNERAL SERVICE LTD. 91 Union St., B0T 1K0 Tel: (902) 354-4242 Fax available. Member: FSANS

W.J. DOOLEY FUNERAL SERVICE LTD. 107 Pleasant Street, B2A 1L9 Tel: (902) 794-3418 • Fax: (902) 794-1490 Email: peter.walsh@ns.sympatico.ca • www.wjdooley.com Members: AFDS & FSANS CANADIAN • INDEPENDENT

SHERBROOKE

G.W. GIFFIN FUNERAL HOME LTD. St. Mary’s Chapel, 34 Main St., Sherbrooke, N.S. B0J 3C0 Tel: (902) 522-2801 • Fax: (902) 328-2068 Email: giffins@ns.sympatico.ca • www.gwgiffin.com Lewis MacIntosh & Shelley MacArthur

SHUBENACADIE

ETTINGER’S FUNERAL HOMES P.O. Box 39, B0N 2H0 Tel: (902) 758-3259 • Fax: (902) 758-2387 Alan E MacLeod - Director Also serving Middle Musquodoboit.

ST. PETERS

DENNIS HAVERSTOCK FUNERAL HOMES LTD. Tel: (902) 535-3067 or (902) 625-1911 (Port Hawkesbury)

SYDNEY MINES

J.M. JOBES FUNERAL HOME 635 Main Street, Box 111 B1V 2Y4 Tel: 902-736-2822 • Fax: 902-736-0475 email: jmjobesfuneralhome@ns.aliantzinc.ca Manning Jobes - Owner/Director CANADIAN • INDEPENDENT

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MACDIARMID - MUNDLE - COULTER Andrew & Leta MacDiarmid Oxford & Wentworth Tel: (902) 447-2930 Email: info@mmcfunerals.com

PORT HAWKESBURY

DENNIS HAVERSTOCK FUNERAL HOMES LTD. 724 Granville Street Mailing Address: 17 Pitt Street Port Hawkesbury, NS B9A 2T2 Tel: (902) 625-1911

PUGWASH

MACDIARMID - MUNDLE - COULTER Donald Jamieson Pugwash Tel: (902) 243-2506

SHELBURNE

HUSKILSON’S FUNERAL HOME LTD. P.O. Box 298, B0T 1W0 Tel: (902) 875-2368 • Fax: (902)875-3236

LOCKEPORT

TATAMAGOUCHE

MACDIARMID - MUNDLE - COULTER Thane Patriquin Tatamagouche Tel: (902) 657-3288

TRENTON

R.H. PORTER FUNERAL HOMES High Street, B0K 1X0 Tel: (902) 752-4122 Brian Hiscott Greg Hiscott CANADIAN • INDEPENDENT

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HUSKILSON’S FUNERAL HOME LTD. B0T 1L0 Tel: (902) 656-2214 If no answer, call (902)875-2368

MAHONE BAY

MAHONE FUNERAL HOME LIMITED P.O. Box 200, 32 Parish St., Mahone Bay, NS, B0J 2E0 Tel: (902) 624-8241 Fax upon request.

Nova Scotia | Ontario TRURO

Huskilson's Funeral Home & Crematorium Ltd.

MATTATALL ~ VARNER FUNERAL HOME P.O. Box 751, 55 Young Street, Truro, N.S. B2N 5E8 Tel: (902) 893-3177 • Fax: (902) 897-1098 Email: mattatallvarner@eastlink.ca Website: www.mattatallvarnerfh.com Edward R. Varner, President INDEPENDENTLY OWNED AND OPERATED

29 Albert Street, Yarmouth, Nova Scotia B5A 3N1 Tel: (902) 742-3626 Clifford and Andrew Huskilson Bruce Muise & Arthur LeJeune Licensed embalmers and funeral directors

WHYCOCOMAGH

DENNIS HAVERSTOCK FUNERAL HOMES LTD. Tel: (902) 756-2446 or (902) 625-1911 (Port Hawkesbury)

Ontario

AGINCOURT

OGDEN FUNERAL HOME LTD. 4164 Sheppard Avenue East, M1S 1T3 Tel: (416) 293-5211 Sharon Ogden-McIlmoyle - Manager

AJAX

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WINDSOR

LINDSAY’S WINDSOR FUNERAL HOME LTD. 194 King St., B0N 2T0 Tel: (902) 798-2232 Fax: (902) 798-2233 C.F.S.P Manager Avery H. Aker Member of F.S.A.N.S lindsays@arbormemorial.com www.lindsaysfuneral.com DEMONT FAMILY FUNERAL HOME & CREMATION SERVICE 419 Albert Street, P.O. Box 981Windsor, NS, B0N 2T0 Tel: (902) 798-8317 Family Owned and Operated by : Jonathan and Emelie Demont Independant and Members of the FSANS www.demontfamilyfuneralhome.ca

YARMOUTH

SWEENY’S FUNERAL HOME 567 Main Street, Yarmouth, NS, B5A 1J6 Tel: (902) 742-3245 • Fax: (902) 742-2101 Email: sweenysfh@eastlink.ca Web: www.sweenysfuneralhome.net Charles MacIsaac - Managing Director, Embalmer Mike MacIsaac - President, Funeral Director, Embalmer INDEPENDENTLY OWNED AND OPERATED

JENNETT FUNERAL & CREMATION CENTRE 152 Bradford St., L4N 3B5 Tel: (705) 722-6656 www.funeralhome.on.ca

BEAMSVILLE

TALLMAN FUNERAL HOME 4998 King Street, L0R 1B0 Tel: (905) 563-8223

BEAVERTON

ACTON

MACKINNON FAMILY FUNERAL HOME LTD. 55 Mill S. East, L7J 1H4 Tel: (519) 853-0350 Laura Vanderleest, Managing Director

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BARRIE

ACCETTONE FUNERAL HOME LTD. 384 Finley Ave., L1S 2E3 Tel: (905) 428-9090 • Fax: (905) 428-0348 Dino Accettone - Director CANADIAN • INDEPENDENT AJAX CREMATORIUM & VISITATION CENTRE INC. 384 Finley Avenue, Ajax, ON L1S 2E3 Tel: (289) 372-3300 • www.acvc.info MCEACHNIE FUNERAL HOME 28 Old Kingston Road, L1V 2Z7 Tel: (905) 428-8488 • Fax: (905) 683-2180 Scott McEachnie

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ANCASTER

DODSWORTH & BROWN FUNERAL HOMES LTD. (Ancaster Chapel), 378 Wilson St. E., L9G 2C2 Tel: (905) 648-3852 Don Hilts - Director

ATIKOKAN

GREEN FUNERAL HOME LTD. Box 427, Fort Frances, ON, P9A 3M8 Tel: (807) 274-3274 Area code 807, call Toll Free: 1 (800) 465-2915

BANCROFT

BARAGAR FUNERAL HOME Box 1668, 38 Bridge St., K0L 1C0 Tel: (613) 332-3990 Tim Baragar - Director

MANGAN FUNERAL HOME Box 590, L0K 1A0 Tel: (705) 426-5777 Contact: Thomas Mangan CANADIAN • INDEPENDENT

BLENHEIM

MCKINLAY FUNERAL HOMES LTD. 141 Park St. Blenheim, ON N0P 1A0 Tel: (519) 676-3451 Web: www.mckinlayfuneralhome.com

BELLEVILLE STEELE FUNERAL HOME MOIRA STREET CHAPEL 30 Moira St West, Belleville ON K8P 1S2 Tel: (613) 968-2273 Toll Free: 1-877-256-3688 Fax: (613) 968-3720 www.steelefuneralhome.ca Directors: Leonard Steele & Richard Steele Member of OFSA INDEPENDANTLY OWNED AND OPERATED

BOLTON

EGAN FUNERAL HOME 203 Queen Street South, L7E 2C6 Tel: (905) 857-2213 Paul G. Egan - Funeral Director Member: MT & DFSA, OFSA, FSAC

BRACEBRIDGE

REYNOLDS FUNERAL HOME TURNER CHAPEL 1 Mary Street, Bracebridge, ON P1L 2B6 Tel: (705) 645-2257 Fax: (705) 645-5664 Web: www.reynoldsfuneral.com Bruce Turner - Managing Director Member of OFSA • FSAC CANADIAN • INDEPENDENT

BRADFORD

SKWARCHUK FUNERAL HOME 30 Simcoe Road, Box 318, L3Z 2A9 Tel:(905) 775-3335 • 1-800-209-4803 Bill Skwarchuk - Director www.skwarchukfuneralhome.com CANADIAN • INDEPENDENT

BRAMPTON BRAMPTON CREMATORIUM & VISITATION CENTRE INC. 30 Bramwin Court, Brampton, ON L6T 5A9 Tel: (905) 458-2222 • www.bcvc.info

BRANTFORD

BECKETT-GLAVES FAMILY FUNERAL CENTRE 88 Brant Avenue, N3T 3H3 Tel: (519) 752-4331

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Ontario EXETER

HASKETT FUNERAL HOMES LTD. 370 William Street, Box 1390, N0M 1S7 Tel: (519) 235-1220 or Toll Free: 1-877-235-1220 Fax: (519) 235-3653 Web: www.haskettfh.com Bill and Colin Haskett

MCCLEISTER FUNERAL HOMES 495 Park Road North, Brantford, ON N3R 7K8 Tel: (519) 758-1553 • Fax: (519) 758-1567 Ted McCleister

FLESHERTON

FAWCETT FUNERAL HOME P.O. Box 130, 1 Highland Drive, Flesherton, ON N0C 1E0 Tel: 888-924-2810 www.fawcettfuneralhome.ca

BROCKVILLE Barclay Funeral Home Ltd. 137 Pearl Street East Brockville ON K6V 1R2 Tel: (613) 342-2792 Fax: (613) 342-1548 Web: barclayfuneralhome.com James Barclay, Todd Barclay, Bill Barclay

GEORGIAN BAY CREMATION SERVICES 90 Toronto Road, Box 130, Flesherton, ON N0C 1E0 Tel:1-877-745-3154 • Fax:1-519-924-3867 info@georgianbaycremation.ca www.georgianbaycremation.ca

BRUSSELS

RIVERSIDE FUNERAL HOME INC. 401 Albert Street, Box 340 Brussels, ON N0G 1H0 519-887-6336 riversidefuneralhome@hotmail.com Zoellyn Onn, Managing Licensed Director and Owner

DODSWORTH & BROWN FUNERAL HOMES LTD. (Burlington Chapel) 2241 New St., L7R 1J2 Tel: (905) 637-5233 Tom Flannery-Managing Director 485 Brant Street, Burlington, Ont. L7R 2G5 1167 Guelph Line, Burlington, Ont. L7P 2S7 CANADIAN-INDEPENDENT

FRASER-MORRIS & HEUBNER FUNERAL HOME LTD. 5 Crawford Street, K0J 1K0 Tel: (613) 646-2788 Wayne Heubner - Director

Tel: (905) 632-3333 Director: Donald S. Smith

CALEDONIA

MILLER FUNERAL CHAPEL LTD. 28 Caithness Street East, N0A 1A0 Tel: (905) 765-2712 H.L. (Bud) Miller - Director

CAMBRIDGE CORBETT FUNERAL HOME LTD. 95 Dundas Street, N1R 5N6 Tel: (519) 740-0669 Contact: Steve Parker CANADIAN • INDEPENDENT

MACCOUBREY FUNERAL HOME 30 King Street East. Tel: (905) 372-5132 www.MacCoubrey.com CANADIAN • INDEPENDENT

COCHRANE

SALONS FUNÉRAIRES IRVINE & IRVINE FUNERAL HOME 149 Third Street West, P0L 1C0 Tel: (705) 272-3239 www.irvineandirvinefuneralhome.com Jamie Rheault - Owner/Funeral Director Carine Deschênes - Owner/Funeral Director Family Owned and Operated

DASHWOOD

T. HARRY HOFFMAN & SONS FUNERAL HOME Box 47, 118 Main Street Dashwood ON NOM 1N0 Ph: 519-237-3532 Fax:519-237-3191 Owners: Jim & Donna Hoffman

DRYDEN

STEVENS FUNERAL HOME (MOFFAT CHAPEL) Box 412, 50 Albert Street, P8N 2Z1 Tel: (807) 223-6601 • Fax: (807) 223-7419 R.J. (Bob) Stevens - Manager/Funeral Director

CHATHAM MCKINLAY FUNERAL HOMES LTD. 459 - St. Clair Street N7L 3K6 Tel: (519) 351-2040 • Fax: (519) 351-3994 Robert E. McKinlay • Nathan A. McKinlay Web: www.mckinlayfuneralhome.com

CLINTON

GREEN FUNERAL HOME 600 Reid Avenue, Box 427, P9A 3M8

Tel: (807) 274-3274 Brad Carlson - Director

COBOURG

BURLINGTON

www.smithsfh.com

FORT FRANCES COBDEN

CLINTON - FALCONER FUNERAL HOMES LTD. 153 High Street, N0M 1L0 Tel: (519) 482-9521 Robin Lapensée & Michael S. Falconer - Directors

ELGIN

SCOTLAND FUNERAL HOME 27 Main Street, K0G 1E0 Tel: (613) 359-5555 Dave Scotland & Roger Merkley - Directors Member: OFSA, BQFSA, ODFSA, FSAC

ESPANOLA

BOURCIER FUNERAL HOME LIMITED 222 Spruce Street, P5E 1C9 Tel: (705) 869-0550 James Bourcier CANADIAN • INDEPENDENT Member: OFSA

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GERALDTON

FAWCETT FUNERAL HOME 114 - 1st Ave. North, P0T 1M0 Tel: (807) 854-1212 • www.rfffh.com Normand Gelineault - Director

GRAVENHURST

CAVILL-TURNER FUNERAL HOME 215-1 Bay Street P1P 1H1 Tel: (705) 687-3242 Fax: (705) 687-3374 Toll Free: 1-855-687-3242 www.cavillfuneralhome.com Cathie Turner - President OFSA 2011

GRIMSBY

STONEHOUSE-WHITCOMB FUNERAL HOME 11 Mountain Street, L3M 3J7 Tel: (905) 945-2755 • Fax: (905) 945-2796 www.smithsfh.com

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Ontario HANOVER

MIGHTON FUNERAL HOME 123 - 10th Street, N4N 1N4 Tel: (519) 364-3660 John Mighton - Director www.mightonfuneralhome.ca emails: mightonfuneral@wightman.ca

HAWKESBURY

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SALON FUNÉRAIRE BERTHIAUME FUNERAL HOME LTÉE./LTD. 416 McGill Street, K6A 1R2 Tel: (613) 632-8511 • Fax: (613) 632-1065 Toll Free: 1-877-632-8511 www.berthiaumefuneralhome.com Yves Berthiaume - Director Member: OFSA, NFDA, FSAC SALON FUNÉRAIRE BERTHIAUME FUNERAL HOME LTÉE./LTD. 1243 Lansdowne Street, K6A 1J2 Tel: (613) 632-8511 • Fax: (613) 632-1065 Toll Free: 1-877-632-8511 www.berthiaumefuneralhome.com Jean-René Berthiaume - Director Member: OFSA, NFDA, FSAC

KENORA The Brown Funeral Home (Kenora 1983) Ltd. 429 - 2nd Street South P9N 1G7 Tel: (807) 468-8633 Fax: (807) 468-5114 Cory Jinkerson - Managing Funeral Director

KINGSTON JAMES REID FUNERAL HOME LIMITED Reception Centre, Cremation and After Care On Site Crematorium 1900 John Counter Blvd., Kingston, Ont. K7M 1B5 Tel: (613) 544-3411 • Fax: (613) 544-3414 Jim F. Reid -Manager Email: info@jamesreidfuneralhome.com www.jamesreidfuneralhome.com CANADIAN • INDEPENDENT

HUNTSVILLE

MITCHELL FUNERAL HOME 15 High Street, Huntsville, ON, P1H 1N9 Tel: (705) 789-5252 Larry Mitchell - Director

IROQUOIS FALL

HAGERSVILLE

HYDE & MOTT FUNERAL HOME 60 Main Street South, N0A 1H0 Tel: (416) 768-5733 Richard H.B. Anderson - Director

HAMILTON DODSWORTH & BROWN FUNERAL HOMES LTD. (Robinson Chapel), 15 West Ave., N., L8L 5B9 Tel: (905) 522-2496 • 1 (800) 891-7717 Peter Quaglia - Director FRISCOLANTI FUNERAL HOME 43 Barton Street East, L8L 2V7 Tel: (905) 522-0912 Adriano De-Alessandro MARKEY-DERMODY FUNERAL HOME 1774 King St. E., Hamilton, ON L8K 1V7 Tel: (905) 547-1121 • Fax: (905) 547-4276 Greg Splan - Managing Director

SALONS FUNÉRAIRES IRVINE & IRVINE FUNERAL HOME 641 DeTroyes Avenue, P0K 1G0 Tel: (705) 232-4006 www.irvineandirvinefuneralhome.com Jamie Rheault - Owner/Funeral Director Carine Deschênes - Owner/Funeral Director Family Owned and Operated

JARVIS

COOPER FUNERAL HOME 19 Talbot St. West, N0A 1J0 Tel: (519) 587-4414 Martyn R.J. Cooper - Funeral Director Member: OFSA CANADIAN • INDEPENDENT

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KANATA

KELLY FUNERAL HOME Kanata Chapel 580 Eagleson Road, K2M 1H4 Tel: (613) 591-6580 • Fax: (613) 599-4805

KAPUSKASING

KITCHENER In Waterloo Region Call. . .

SALON FUNÉRAIRE GUENETTE FUNERAL HOME 108 Byng Ave., P5N 1X2 Tel: (705) 335-2433 Jules Joly - Director Member: OFSA, FSAC & NEOFSA

KEMPTVILLE

HULSE, PLAYFAIR & MCGARRY – BROWN CHAPEL 613-258-2435

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ERB & GOOD FAMILY FUNERAL HOME LTD. 171 King St., S., Waterloo, Ont. N2J 1P7 Tel: (519) 745-8445 or Fax: (519) 745-9992 CANADIAN • INDEPENDENT Mark Erb Rob Wintonyk

HENRY WALSER FUNERAL HOME 507 Frederick St., Kitchener, ON N2B 2A5 Tel: (519) 749-8467 • Fax: (519) 749-8174 Henry Walser

LAKEFIELD

HENDREN FUNERAL HOME LTD. (1987) Box 524, K0L 2H0 Tel: (705) 652-3355 Scott Davidson - Director email: director@hendrenfuneralhome.com www.hendrenfuneralhome.com

Ontario MORSE & SON FUNERAL HOME 5917 Main Street, L2G 5Z7 Tel: (905) 356-3550 • Fax: (905) 356-9916 www.morseandson.com Managing Director: G. Ernest Morgan Member: FSAC, OFSA, SIFH, CANA

LANSDOWNE

BARCLAY FUNERAL HOME Box 113, K0E 1L0 • Tel: (613) 659-2127 Bill Barclay - Director

LINDSAY

MACKEY FUNERAL HOME INC. 33 Peel Street, K9V 3L9 Tel: (705) 328-2721 info@mackeys.ca or linden@mackeys.ca Linden Mackey Director Member FSAC, OACFP

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STODDART FUNERAL HOME & CREMATION CENTRE M.J. Stoddart Limited 24 Mill Street, K9V 2L1 Tel: (705) 324-3205 • Fax:(705) 324-9360 Toll Free: (877) 427-8434 Shain Fletcher - Owner/Manager CANADIAN • INDEPENDENT - OFSA Member www.stoddartfuneralhome.com • stoddart@lindsaynet.com

LONDON

Funeral Director Services Limited

7041 Longwoods Road, London, ON N6P 1P9 1-519-652-8181 • 1-800-742-9204

“Serving Southwestern Ontario” DONOHUE FUNERAL HOME 362 Waterloo Street at King, N6B 2N6 Tel: (519) 434-2708 John T. Donohue

LOGAN FUNERAL HOME

Dave Pizzey, Owner~General Manager

371 Dundas Street, London, ON • Tel: (519) 433-6181 Member: O.F.S.A. • “Canadian Independent” NEEDHAM FUNERAL SERVICE 520 Dundas St., London, ON N6B 1W6 Tel: (519) 434-9141 • Fax: (519) 432-8396 Jody Belan — Location Manager

MEAFORD

FERGUSON FUNERAL HOME INC. 48 Boucher St. East, Meaford, ON N4L 1B9 Tel: (519) 538-1320 • Fax: (519) 538-5633 Kevin F. Almond - Managing Director Member: OFSA www.fergusonfuneralhomes.ca

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NIAGARA-ON-THE-LAKE

MORGAN FUNERAL HOME 415 Regent Street, L0S 1J0 www.morganfuneral.com Tel: (905) 468-3255 Fax: (905) 356-9916 Managing Director: Alain Gignac Member: FSAC, OFSA, SIFH

NIPIGON

ELLIOTT FUNERAL HOME LTD. 175 Railway St., Box 238, P0T 2J0 Tel: (807) 887-2919 Peter & Linda Elliott - Directors

NORTH BAY

METCALF

David B. Bieman

PATTERSON FUNERAL HOME 6062 Main Street, L2G 5Z9 Tel: (905) 358-3513 • Fax: (905) 358-6863 www.pattersonfuneralhome.com Ed Nieuwesteeg - Managing Director CANADIAN • INDEPENDENT

DALEY FUNERAL HOME 6971 Bank Street Metcalf, Ontario K0A 2P0 Managing Director Sean Daley

HILLSIDE FUNERAL SERVICES 362 Airport Road, P1B 8W9 Tel: (800) 367-8132 or (705) 474-7655 Fax: (705) 474-3916 Patrick Theoret

MITCHELL

LOCKHART FUNERAL HOME LTD. 109 Montreal St., N0K 1N0 Tel: (519) 348-8643 Paul & Jeff Lockhart - Directors Member: OFSA & AFDSA

MOUNT ALBERT

SKWARCHUK FUNERAL HOME 19153 Centre Street, L0G 1M0 Tel: (905) 895-8062 • 1-800-209-4803 Bill Skwarchuk - Director www.skwarchukfuneralhome.com CANADIAN • INDEPENDENT

NEPEAN

KELLY FUNERAL HOME Barrhaven Chapel 3000 Woodroffe Avenue, K2J 4G3 Tel: (613) 823-4747 • Fax: (613) 825-7602

NEWMARKET

ROADHOUSE & ROSE FUNERAL HOME 157 Main Street South, L3Y 3Y9 Tel: (905) 895-6631 Wes Playter - Manager Member: OFSA CANADIAN • INDEPENDENT wes@roadhouseandrose.com www.roadhouseandrose.com TAYLOR FUNERAL HOME & CREMATION CENTRE (Newmarket Chapel) 524 Davis Dr., L3Y 2P3 Tel: (905) 898-2100 • Fax: (905) 898-2094 Jason Ladd - Managing Director

NORTH YORK DEMARCO KEELE CHAPEL INC. 3725 Keele St., North York, ON M3J 1N4 Tel: (416) 636-7027 www.demarcofuneralhomes.com

NORWOOD

HENDREN FUNERAL HOME LTD. (2008) 36 Queen Street P.O. Box 182, Norwood, ON, K0L 2V0 www.hendrenfuneralhome.com • hfh@persona.ca Ph: 705-639-5322 Fax: 705-639-2150 Toll Free: 1-877-839-2488

OAKVILLE

KOPRIVA TAYLOR COMMUNITY FUNERAL HOME 64 Lakeshore Road West, L6K 1E1 Tel: (905) 844-2600 • Fax: (905) 842-2966 kopriva@eol.com Terry Cooke CANADIAN • INDEPENDENT

ORANGEVILLE

EGAN FUNERAL HOME - BAXTER AND GILES CHAPEL 273 West Broadway Avenue, Orangeville, ON L9W 1K8 Tel: (519) 941-2630 • Fax: (519) 941-2633

ORILLIA

CARSON FUNERAL HOME - L. DOOLITTLE CHAPEL 54 Coldwater St. East, P.O. Box 37 Orillia, Ontario L3V 6H9 Tel: (705) 326-3595 • Fax: (705) 329-2549 www.carsonfuneralhomes.com David M. Carson, Director Member: FSAC, TDFDI, CANADIAN • INDEPENDENT

Ontario MAISON FUNÉRAIRE RACINE ROBERT & GAUTHIER FUNERAL HOME 180 chemin Montreal Road, Ottawa, ON K1L 1B4 Tel: (613) 241-3680 • Fax: (613) 241-9245 Jessy Gallant — Location Manager

KAYE FUNERAL HOME LTD. (MEMORIAL CHAPEL) 539 George St. N., K9H 3S1 Tel: (705) 745-7889 • Fax: (705) 745-2316 Ron Kaye - Directors

PETROLIA

NEEDHAM - JAY FUNERAL HOME 4059 Petrolia Line, N0N 1R0 Tel: (519) 882-0100 Roger Mailloux CANADIAN • INDEPENDENT

PLATTSVILLE

OSHAWA McIntosh-Anderson-Kellam Funeral Home Ltd. John O. Kellam - Funeal Director 152 King Street East, Oshawa, Ontario L1H 1B6

(905)433-5558 www.makfuneralhome.com

THE WHELAN FUNERAL HOME 515 Cooper St. K1R 5J1 Tel: (613) 233-1488 Fax: (613) 233-2228 Directors: Sean Copeland Est. 1925 CANADIAN • INDEPENDENT

PORT HOPE

D.E. ALLISON FUNERAL HOME 103 Mill Street North, L1A 2T3 Tel: (905) 885-5611 D. Scott Allison

OSHAWA FUNERAL HOME 847 King Street West, L1J 2L4 Tel: (905) 721-1234 • Fax: (905) 721-1810 Guy May & Robert Amos - Location Managers

OTTAWA

FIRST MEMORIAL FUNERAL SERVICES, FAIRVIEW CHAPEL 259 St. Patrick Street, Ottawa, ON K1N 5K4 Tel: (613) 860-2424 • Fax: (613) 241-4922 Barry McNulty — Location Manager www.firstmemorialfuneral.com

DAVIDSON FUNERAL HOMES (Owned & Operated by Mark G. McCormack Funeral Homes Ltd.) 135 Clarence St., L3K 3G4 Tel: (905) 834-4833 • Fax: (905) 834-9968 www.davidsonfuneralhomes.com davidsonfh@cogeco.net Member: OFSA

PORT PERRY

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LOW AND LOW LTD. P.O. Box 698, 1763 Reach Street, L9L 1A6 Tel: (905) 985-7331 • Fax: (905) 852-7332 www.lowandlow.ca • portperry@lowandlow.ca John Low - Funeral Director CANADIAN • INDEPENDENT

PRESCOTT

MACKAY FUNERAL HOME 416 Dibble St., PO Box 1239, Prescott, ON K0E 1T0 Tel: (613) 925-3404 • Fax: (613) 925-5028

RENFREW PEMBROKE

KELLY FUNERAL HOME Carling Chapel 2313 Carling Avenue, K2B 7G3 Tel: (613) 828-2313 Fax: (613)596-6344 KELLY FUNERAL HOME Somerset Chapel 585 Somerset Street West, K1R 5K1 Tel: (613) 235-6712 Fax: (613)235-7699 KELLY FUNERAL HOME Walkley Chapel 1255 Walkley Road, K1V 6P9 Tel: (613) 731-1255 Fax: (613) 526-5917 MAISON FUNÉRAIRE KELLY FUNERAL HOME, ORLÉANS 2370 St. Joseph Blvd., K1C 1G1 Tel: (613) 837-2370 Fax: (613) 837-9274 MCEVOY-SHIELDS FUNERAL HOMES & CHAPELS 1411 Hunt Club Road, Ottawa, ON K1V 1A6 Tel: (613) 737-7900 • Fax: (613) 737-0501

MURPHY FUNERAL HOME & CHAPEL 296 Isabella St., K8A 5S9 Tel: (613) 735-5711 • Fax: (613) 735-6228 www.murphyfuneralhome.ca John Huff - Director Member: OFSA, OGR CANADIAN • INDEPENDENT NEVILLE FUNERAL HOME 491 Isabella St., K8A 5T8 Tel: (613) 732-7481 • Fax: (613) 732-8723 Lorne Neville - Director Member: ODFD, AFDSA

PETERBOROUGH

COMMUNITY ALTERNATIVE FUNERAL & CREMATION SERVICES 83 Hunter St. West Peterborough ON K9H 2K5 Tel: (705) 742-1875 Fax: (705) 742-0016 www.CommunityAlternative.ca Directors: John Cunningham, Rick Westlake & Gary Stewart Member of OFSA, FSAC, Peterborough Chamber of Commerce COMSTOCK FUNERAL HOME (1987) LTD. 356 Rubidge St., K9H 4C7 Tel: (705) 745-4683 • Fax: (705) 745-8197 Dean Gemmiti, Carl Brown, Sherry Gilroy, Bruce Lindsay, Bruce McClelland, Tim Roulston & Wayne Smith - Directors

MCPHAIL & PERKINS FUNERAL HOME 85 Munroe Avenue East, K7V 3K2 Tel: (613) 432-2866 Matthew & Daniela Brydges CANADIAN • INDEPENDENT

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Ontario RICHMOND HILL

MARSHALL FUNERAL HOME LTD. 10366 Yonge St., L4C 3B8 Tel: (905) 884-1062

RIDGETOWN

MCKINLAY FUNERAL HOMES LTD. 76 Main St. E., Ridgetown, ON, N0P 2C0 Tel: (519) 674-3141 Web: www.mckinlayfuneralhome.com

ROCKLAND

THEO BRUNET & FILS/SONS LIMITED 2419 Laurier, Box 61, K4K 1K2 Tel: (613) 446-4691 • Fax: (613) 446-1422 E-mail: theobrunet@bellnet.ca www.brunetfuneralhome.ca Guy Brunet

CALL 1-800-465-0322 OR EMAIL INFO@OTCOMMUNICATIONS.COM TO UPDATE YOUR LISTING. ST. CATHARINES George Darte Funeral Home 585 Carlton Street, L2M 4Y1 Tel: (905) 937-4444 George Darte III www.dartefuneralhome.com OGR • FSAC • OFSA • PFDI CANADIAN • INDEPENDENT

ST. THOMAS

WILLIAMS FUNERAL HOME LTD. 45 Elgin Street, N5R 3L9 Tel: (519) 631-0850 Allan D. Hughson & Gary M. Hughson - Directors Serving St. Thomas & Southwestern Ont. for over a century.

SARNIA

D.J. ROBB FUNERAL HOME 102 North Victoria St., N7T 5W9 Email: djrobb@cogeco.net www.djrobb.on.ca Tel: (519) 336-6042 • Fax: (519) 336-4423 Member: WOFSA, OFSA, FSAC CANADIAN • INDEPENDENT

Please review your listing to ensure it is current. Should any changes be necessary, contact info@otcommunications.com MCKENZIE & BLUNDY FUNERAL HOME LTD. 431 Christina St. North, N7T 5V8 Tel: (519) 344-3131 Grant R. McKenzie - Director Member: OFSA, FSAC, NSM, WOFSA, TRUST 100 CANADIAN • INDEPENDENT SMITH FUNERAL HOME 1576 London Rd., N7T 7H2 Tel: (519) 542–5541 Donald Smith - Director Member: FSAC, OFSA, WOFSA Independent

BARTON AND KITELEY FUNERAL HOME & CREMATION CENTRE 165 Brock St., P6A 3B8 Tel: (705) 759-2114 • Fax: (705) 942-0701 Bruce Cooke - General Manager

SCARBOROUGH

HIGHLAND FUNERAL HOME & CREMATION CENTRE 3280 Sheppard Ave East, Scarborough ON M1T 3K3 Tel: (416) 773-0933 Fax: (416) 773-0071 www.highland-funeral.ca Stephen Betts - Manager

SMITH’S FUNERAL HOME Stoney Creek Chapel 454 Hwy #8, Stoney Creek, ON L8G 1G6 Tel: (905) 664-4222 • Fax: (905) 664-6449 www.smithsfh.com

STRATHROY

DENNING BROS. FUNERAL HOME 32 Metcalf St. W., N7G 1M6 Tel: (519) 245-1023

JERRETT FUNERAL HOMES 660 Kennedy Rd., Scarborough, ON M1K 2B5 Tel: (416) 266-4404 • Fax: (416) 266-8475 Helen Papadopoulos — Location Manager OGDEN FUNERAL HOME LTD. 4164 Sheppard Avenue East, M1S 1T3 Tel: (416) 293-5211 Sharon Ogden-McIlmoyle - Director CANADIAN • INDEPENDENT

SCHREIBER

KING FUNERAL HOME 122 Main Street, P0T 2S0 Tel: (807) 824-2261 • Fax: (807) 825-1684 Michael King - Director

SEAFORTH

MCGLYNN FAMILY FUNERAL HOME LTD. 87 Goderich Street West, PO Box 1060 Tel: 519-527-1390 • Fax: 519-527-1769 www.mcglynnfamilyfuneralhome.com John McGlynn & Ruth Townsend Directors CANADIAN • INDEPENDENT

SUDBURY Serving you through three locations. 222, Est LaSalle East Sudbury, Ontario P3A 1W5 566-2100 4691 R.R. 15 Chelmsford, Ontario P0M 1L0 855-4448

SIMCOE

FERRIS FUNERAL HOME 214 Norfolk Street South, N3Y 2W4 Tel: (519) 426-1314 • Email: ferris@kwic.com ferrisfuneral.com David Ferris

1–800–970–5799

4570, Rue St. Joseph St. Hanmer, Ontario P3P 1K5 969-7272

JACKSON & BARNARD FUNERAL HOME 233 Larch St., P3B 1N2 Tel: (705) 673-3611 • Fax: (705) 675-1329 Toll Free: 1 (800) 461-0159

SMITHS FALLS

LANNIN FUNERAL HOME 32 Main Street East, Smiths Falls, Ontario K7A 1A2 Phone: 613-283-7225 • Fax:613-283-0304 • www.lannin.ca William F. Hilton - Robert G. Brook

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SAULT STE. MARIE

ARTHUR FUNERAL HOME – BARTON & KITELEY CHAPEL 492 Wellington St. E. Sault Ste. Marie, ON P6A 2L9 Tel: (705) 759-2522 * Fax (705) 759-6370 Joni Cooke – General Manager

STONEY CREEK

SOUTH RIVER

RANEY FUNERAL CHAPEL Box 489, P0A 1X0 Tel: (705) 386-2624 Kelly Raney-Taylor

SUTTON

FORREST AND TAYLOR FUNERAL HOME LTD. 20846 Dalton Rd., L0E 1R0 Tel: (905) 722-3274 • Fax: (905) 722-3275 Greg Forrest - Director www.forrestandtaylor.ca

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Ontario THORNHILL

JERRETT FUNERAL HOME - VAUGAN CHAPEL 8088 Yonge Street, Thornhill, ON L4J 1W3 Tel: (905) 889-8889 • Fax: (905) 889-4390 Blake Brooks — Location Manager

THUNDER BAY 200 South May Street Thunder Bay, Ontario Tel: (807) 623-6446 Toll Free : 1 (888) 548-4444 email: blakes@tbaytel.net

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Handicap Accessible

Managing Directors Michael and Greg Sargent

• EVEREST FUNERAL CHAPEL LIMITED • FA M I LY- O W N E D

A N D O P E R AT E D S I N C E

1925

2 Full Service Locations

1-800-558-5982

www.everestofthunderbay.com JB GARDINER - President & Managing Director

SARGENT & SON LTD. 21 N. Court St., P7A 4T4 Tel: (807) 345-5351 Email: sargents@tbaytel.net Toll Free: 1-866-242-5351 • www.sargentandson.com Managing Directors Michael and Greg Sargent Member: OFSA, NFDA, NSM

TILLSONBURG OSTRANDER’S FUNERAL HOME LTD. 43 Bidwell St., N4G 3T6 Tel: (519) 842-5221 • Fax: (519) 842-7145 www.ostrandersfuneralhome.com CANADIAN • INDEPENDENT

HUMPHREY FUNERAL HOME A.W. MILES-NEWBIGGING CHAPEL LIMITED 1403 Bayview Avenue, Toronto, Ontario M4G 3A8 Tel: (416) 487-4523 • Toll Free: 1-800-616-3311 Fax: (416) 487-4395 Web: www.humphreymilesnewbigging.com We invite cost comparison The Full Service Funeral Home in Toronto’s Most Central Location CANADIAN • INDEPENDENT

A WEALTH OF RESOURCES; AT YOUR SERVICE. We specialize in: - Vehicle Services - Trade Embalming - International Shipping - Livery Service - Answering Services - Private Airplane Charters -

Let us book your flights for you. First-class resources. First-class results.

TORONTO

BENJAMIN’S PARK MEMORIAL CHAPEL 2401 Steeles Ave. W. Tel: (416) 663-9060 info@benjamins.ca • www.benjamin.ca CARDINAL FUNERAL HOMES BATHURST CHAPEL 366 Bathurst Street Tel: (416) 603-1444 • Fax: (416) 603-1963 Manager: Paul Smith President: L. James Cardinal Three Generations of Family Service

Douglas Distributors 1-800-387-8436

ANSWERING SERVICES • TRADE SERVICES • LIVERY SERVICES WORLDWIDE SHIPPING • EDUCATION • CONCIERGE SERVICES

1.800.268.6736 • www.mackinnonbowes.com

MCDOUGALL & BROWN CREMATION CENTRE (SCARBOROUGH CHAPEL) 2900 Kingston Road, M1M 1N5 Tel: (416) 267-4656 Kim Juchau, Managing Director R.S. KANE FUNERAL HOME 6150 Yonge St., M2M 3W9 (Willowdale) Tel: (416) 221-1159 • Fax: (416) 221-1586 CANADIAN • INDEPENDENT THE RIDLEY FUNERAL HOME 3080 Lakeshore Boulevard, West - Etobicoke, M8V 1K3 Tel: (416) 259-3705 • Fax: (416) 259-8193 George M. Nill ROSAR-MORRISON FUNERAL HOME & CHAPEL 467 Sherbourne St., Toronto, ON M4X 1K5 Tel: (416) 924-1408 • Fax: (416) 323-3571 Alex Munroe — Location Manager

STEELES-COLLEGE MEMORIAL CHAPEL 350 Steeles Avenue West, L4J 1A1 Tel: (905) 881-6003 or (416) 733-2000 Carol P. Saucier - Managing Funeral Director A Jewish funeral home.

-Yorke Chapel2357 Bloor Street West, Toronto M6S 1P4 Tel: (416) 767-3153 Fax: (416) 767-5986 -Butler Chapel4933 Dundas Street West, Etobicoke M9A 1B6 Tel: (416) 231-2283 Fax: (416) 231-1661 -Peel Chapel2180 Hurontario St., Mississauga L5B 1M8 Tel: (905) 279-7663 Fax: (905) 279-2470 -Neweduk - Erin Mills Chapel1981 Dundas Street West, Mississauga L5K 1R2 Tel: (905) 828-8000 Fax: (905) 828-5827

WIGNALL FUNERAL CHAPEL 62 Long Branch Ave., Toronto, ON M8W 3J4 Tel: (416) 255-3816 Morley D. Hogle - Director

TOTTENHAM

ROD ABRAMS FUNERAL HOME 150 Queen Street South, L0G 1W0 Tel: (905) 936-3477 Rod Abrams, Allan Blakely & Scott Abrans - Funeral Directors Member: OFSA CANADIAN • INDEPENDENT

Tell advertisers you found them in the

CFN Shipping Directory!

TRENTON

WEAVER FAMILY FUNERAL HOME 170 Dundas Street, K8V 3R1 Tel: (613) 392-3579 • Fax: (613) 392-4813 Tim Weaver - Managing Director Member: OFSA & NFDA

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Ontario | Prince Edward Island | Quebec SALON FUNERAIRE BERTHIAUME FUNERAL HOME LTEE./LTD. 103 High Street, K0B 1R0 Tel: (613) 678-3000 • Fax: (613) 632-1065 Toll Free: 1-877-632-8511 www.bertiaumefuneralhome.com Director - Marie-Lyne Berthiaume Member: OFSA, NFDA, FSAC

VERNER

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O’LEARY

Ferguson Funeral Home Ltd. David I. Ferguson, Funeral Director

Tel: 902-859-2768 Box 274, O’Leary, PEI, C0B 1V0

"Air Conditioned Chapel Facilities - Seating For 200" CANADIAN • INDEPENDENT

WOODBRIDGE

NMS

DEMARCO FUNERAL VISITATION CENTRE 8003 Weston Road, Woodbridge, ON L4L 1A6 Tel: (905) 850-9500 www.demarcofuneralhomes.com 2 Racette St., Verner, Ont. P0H 2M0

Serving:

Sturgeon Falls Verner Monetvelle Dokis Bay Warren St. Charles Lavigne Cashe Bay Noelville Alban Field River Valley Larry Morin, F.D. Tel: (705) 594-2321

VINELAND

TALLMAN FUNERAL HOME, HIGHWAY 8, L0R 2C0 Tel: (905) 562-5454

WATERFORD

THOMPSON - MOTT FUNERAL HOME 62 Main Street North, N0E 1Y0 Tel: (519) 443-5332 • Fax: (519) 443-4540 Peter Thompson

WATERLOO

WOODSTOCK

BROCK & VISSER FUNERAL HOME BURIAL & CREMATION SERVICES LTD. 845 Devonshire Ave., N4S 8Z4 Tel: (519) 539-0004 Fax: (519) 539-0849 John D. Brock & W. Greg Visser - Directors www.longworthfuneralhome.com

Please review your listing to ensure it is current.

SMITH-LEROY FUNERAL HOME 69 Wellington St. N. Woodstock, ON N4S 6P7 Tel: (519) 537-3611 • Fax: (519) 537-2460 CANADIAN • INDEPENDENT

Should any changes be necessary, contact info@otcommunications.com

Prince Edward Island In Waterloo Region Call. . .

ERB & GOOD FAMILY FUNERAL HOME LTD. 171 King St., S., Waterloo, Ont. N2J 1P7 Tel: (519) 745-8445 or Fax: (519) 745-9992 CANADIAN • INDEPENDENT Mark Erb Rob Wintonyk

WAWA

KERRY FUNERAL HOME 140 Churchill Ave., P.O. Box 207, P0S 1K0 Tel: 705-856-7340 Toll-Free: 1-800-439-4937 Fax: 705-856-1292 Email: Kerryfuneralhome@shaw.ca Valerie L. Kerry – Owner kerryfuneralhome.ca

ALBERTON Rooney Funeral Home (1987) Ltd. Box 370, Alberton, PEI, C0B 1B0 David K. Smith - Owner Tel: (902) 853-2811 or (902) 853-3444

ISLAND OWNED

Moase Funeral Home Ltd.

CHARLOTTETOWN

WINDSOR

FAMILIES FIRST FUNERAL HOME & TRIBUTE CENTRE INC. 3260 Dougall Ave., Windsor, ON, N9E 1S6 Tel: (519) 969-5841 • Fax: (519) 969-3276 Toll Free: 1-800-510-9887 e-mail: brian@familiesfirst.ca website: www.familiesfirst.ca Brian Parent - Director

150 Summer Street, C1N 3J6 Tel: (902)436-2301 • Fax: (902) 436-1305 S. Mark MacLean- Funeral Director/Owner Member: PEIFD & EA www.moase.ca

Belvedere Funeral Home Ltd.

175 Belvedere Avenue Charlottetown, PEI, C1A 2Y9 Tel: (902) 628-1881 • Fax: (902) 892-9048 Toll Free: 1 (888) 628-1881 www.belvederefh.com Faye Doucette - Owner

WINCHESTER

HULSE, PLAYFAIR & MCGARRY – DANIELS CHAPEL 613-774-1117

SUMMERSIDE

MacLean Funeral Home - Swan Chapel 15 Ole King Square • (902) 566-5549 Toll-free: 1 (877) 566-5549 Allison & Gail Swan • www.macleanfh.com CANADIAN • INDEPENDENT

TYNE VALLEY

FERGUSON’S TYNE VALLEY FUNERAL CHAPEL Please call Doug V. Ferguson at O’Leary (902) 859-2768 Air-conditioned chapel facilities in the heart of the country. CANADIAN • INDEPENDENT

Quebec

KENSINGTON Davison Funeral Home & Chapel (1979) Ltd. Modern air conditioned Funeral Home & Chapel Ira M. Moase, Owner Member PEIFD & E. Assoc. Member: FSA CANADIAN • INDEPENDENT

7 Sunset Dr. C0B 1M0 Tel: 836-3313 Fax: 836-4461

ALMA

COMPLEXE FUNÉRAIRE BÉRUBÉ & FILS 620, boul. Dequen nord., C.P. 277, Alma, QC G8B 5V8 Tel: (418) 662-6576 • Fax: (418) 662-3132 Christian Bérubé — Location Manager

MONTAGUE

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Ferguson - Logan - Montague Funeral Home Barry K. Logan, Funeral Director Tel: (902) 838-2557

Box 668, Montague, PEI, C0A 1R0 info@fergusonlogan.com www.fergusonlogan.com CANADIAN • INDEPENDENT

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Quebec LEVIS (SOUTH SHORE) CAMPBELL’S BAY

RINGROSE BROTHERS FUNERAL HOMES Box 160, J0X 1K0 Tel: (819) 648-2181 Also serving Fort Coulonge and Chapeau. CANADIAN • INDEPENDENT

CLAUDE MARCOUX LTÉE 1845 Blvd Dela Rive Sud G6W 5M6 Tel: (418) 839-8823 • Fax: (418) 839-0016 cmarcoux@videotron.ca Jean Garneau - President Bilingual staff

COWANSVILLE

BROME-MISSISQUOI FUNERAL COMPLEX Baker • Dion • Meunier 215, rue Riviere, Bedford, QC J0J 1A0 Tel: (450) 248-2911 • Fax: (450) 248-3749 402, rue de la Riviere, Cowansville, QC J2K 1N3 Tel: (450) 266-6061 • Fax: (450) 266-6057 info@complexebm.com Bilingual Family Operated

Douglas Distributors 1-800-387-8436

MANIWAKI

MCCONNERY’S INC. FUNERAL HOME 206 rue Cartier, J9E 1R3 Tel: (819) 449-2626 • Fax: (819) 449-7437 Allan McConnery - Director CANADIAN • INDEPENDENT

MONTREAL

AETERNA FUNERAL COMPLEX 55, Gince Street, Montreal, Québec H4N 1J7 Tel: (514) 228-1888 info@complexeaeterna.ca • www.aeternacomplex.ca Directors - John A. Jasko & Benoit Chagnon

QUEBEC CITY COMPLEXE FUNÉRAIRE SYLVIO MARCEAU 224, rue St-Vallier ouest, Quebec City, QC G1K 1K2 Tel: (418) 522-5212 • Fax: (418) 521-2187 Dennis Blackburn — Location Manager LÉPINE CLOUTIER LTÉE. une facon de mieux faire avec respect 9255 boulevard De L’Ormiére, QC, G2B 4E3 Tel: (418) 529-3371 • Fax: (418) 529-9506

Please review your listing to ensure it is current. For updates call 1.800.465.0322 SAINT ANDRE-AVELLIN

MAISON FUNÉRAIRE SHIELDS BERTHIAUME INC. Complexe Funéraire de la Petite-Nation 101, rue Principale, St-André-Avellin, Quebec, J0V 1W0 Tel: (819) 983-6616 • Fax: (819) 983-6865 Website: www.mfshieldsberthiaume.ca Yves Berthiaume – Director CANADIAN • INDEPENDENT Also serving Montebello and vicinity.

ST-LAMBERT

RÉSIDENCES FUNÉRAIRES COLLINS CLARKE MacGillivray White 307, promenade Riverside, St-Lambert, QC J4P 1A7 Tel: (514) 483-1870 • Fax: (450) 923-1667 Martin Allaire — Location Manager

SHERBROOKE

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STEVE L. ELKAS FUNERAL HOME 4230 rue Bertrand-Fabi Sherbrooke, Qc J1N 1X6 Tel: (819) 565-1155 - Fax: (819) 820-8872 Toll Free: (877)-565-1155 www.steveelkas.com info@steveelkas.com Director Steve and Stephan Elkas Bilingual Family Operated Member CTQ, FSAC

SHERBROOKE/STANSTEAD Serving the various locations: Bury • Cookshire Lennoxville • Sawyerville Sherbrooke • Stanstead • Richmond

DRUMMONDVILLE

SINCE 1913

DANIEL VACHON, INC. 211 Lindsay Street, J2C 1N8 Tel: (819) 478-1448 Andre Vachon - Director

Phone: (819) 564-1750 Fax: (819) 564-4423

TERREBONNE

ST. LOUIS, RÉSIDENCE FUNÉRAIRE INC. 939, rue St. Louis, QC, J6W 1K1 Tel: (450) 471-4092 Jean-Marc Thuot - Director

GRANBY

BESSETTE & FILS INC. (RESIDENCE FUNERAIRE) 997, rue des Colombes J2J 2R2 Tel: (450) 777-1171 • Fax: (450) 777-4393 Toll Free: (888) 730-6666 www.rjfbessette.com Member: CTQ Independently Owned

TROIS RIVIERES MAISON J.D. GARNEAU 274 St. Laurent Trois Rivieres, QC G8T 6G7 Tel: (819) 376-3731 Ronny Bourgeois - Managing Director

Quebec | Saskatchewan VICTORIAVILLE

CARNDUFF

GRÉGOIRE DESROCHERS Victoriaville- Plessisville- Warwick- Princeville- TingwickKingsey Falls 1300, Notre Dame est Victoriaville, Qc. G6P 0B4 (819)752-5131- fax (819) 752-2322 www.gregoiredesrochers.com info@gregoiredesrochers.com Member : CTQ, FSAC-ASFC, NFDA, CANA

CUPAR

REDPATH FUNERAL HOME Box 759, S0C 0S0 Tel: (306) 482-3309 Neil Redpath - Director email: nredpath@mts.net LEE FUNERAL HOME Tel: (306) 723-4333 Greg Kulak - Manager

CUT KNIFE

GRONDIN FUNERAL SERVICES 505 Broad St., Cut Knife, Saskatchewan, S0M 0N0 Tel: (306) 398-2469 • Fax: (306) 398-2470 Email: grondinfuneralservices@gmail.com CANADIAN • INDEPENDENT

DAVIDSON

HANSON’S FUNERAL SERVICES LTD. Box 927, Davidson, SK, S0G 1A0 Tel: (306) 567-2020 • Fax: (306) 567-2000

ESTERHAZY

PETER CARSCADDEN FUNERAL SERVICE LTD. S0A 0X0 Box 1344, Tel: (306) 745-3304 Directors: Mark Muir, Bryce Paterson, David Klassen CANADIAN • INDEPENDENT

ESTEVAN

HALL FUNERAL SERVICES 1506 4th Street Estevan SK S4A 0X6 Tel:(306) 634-8233 • Fax: (306) 634-7165 info@hallfuneralservices.ca Dustin Hall - Owner

ESTON

SNIPE LAKE, FUNERAL CHAPEL Box 148, S0L 1A0 Tel: (306) 463-2659

FOAM LAKE

Saskatchewan ASSINIBOIA

PICHE-HAWKINS-GRONDIN FUNERAL CHAPELS LTD. 601 Highway 2 North, PO Box 1614, SOH OBO Tel: (306) 642-5551 • Fax: (306) 642-4175 email: phgfc@sasktel.net www.pichehawkinsgrondinfuneralchapels.ca ROSS FUNERAL SERVICE 123 4th Ave E., P.O. Box 426, S0H 0B0 Tel: (306) 642-3373 • Fax: (306) 642-3999 Anette Pryce, Manager Email: rossfuneralservice@dignitymemorial.com www.rossfuneralservice.com

BIGGAR

GRONDIN FUNERAL SERVICES 118, 2 Avenue East, Biggar, SK S0K 0M0 Tel: (306) 948-2669 • Fax: (306) 948-5113 E-mail: grondinfuneralservices@gmail.com CANADIAN • INDEPENDENT

CANORA

WOLKOWSKI FUNERAL SERVICE LTD. 114 1st Ave. W, Canora, SK S0A 0L0 Tel: (306) 563-4004 • www.wolkowski.ca Dereck L. Wolkowski - Owner/Director Locally Owned and Operated

NARFASON’S FUNERAL CHAPEL & CREMATORIUM narfasonfuneralchapel@gmail.com www.narfasons.com • Tel: 306.272.3212 Family Owned & Operated

FORT QU’APPELLE

TUBMAN FUNERAL HOME 224 Company Ave, Fort Qu’Appelle SK S0G 1S0 Tel: (306) 332-4308

GRAVELBOURG

HUMBOLDT

MALINOSKI & DANYLUIK FUNERAL HOME Box 2889 S0K 2A0 www.md-funeralhome.ca Tel: (306) 682-1622 • Fax: (306) 682-1623 Gloria Malinoski - Connie Danyluik – Directors / Owners Independently owned and operated. SCHULER-LEFEBVRE FUNERAL CHAPEL Box 2379 S0K 2A0 Tel: (306) 682-4114 • Fax: (306) 682-4004 Email: slfc@sasktel.net Todd Schuler, Brad Lefebvre & Deryk Meszaros - Directors Locally owned and operated. Member: SFSA, FSAC

INDIAN HEAD

TUBMAN FUNERAL HOME PO Box 284, S0G 2K0 Tel: (306) 695-3731 • Fax: (306) 695-2780 See Tubman Funeral Home in Wolsley.

ITUNA

BAILEY’S FUNERAL HOME Tel: (306) 783-7552 (Yorkton) KAMSACK WOLKOWSKI FUNERAL SERVICE LTD. 445 Park Street West, Box 2293, S0A 1S0 Tel: (306) 542-4004 • www.wolkowski.ca Dereck L. Wolkowski - Owner/Director Locally Owned and Operated

KELVINGTON

BLAIR’S KELVINGTON FUNERAL HOME LTD. 205 1st Ave. West, S0A 1W0 Tel: (306) 327-4999 CANADIAN • INDEPENDENT

KELVINGTON

NARFASON’S FUNERAL CHAPEL & CREMATORIUM narfasonfuneralchapel@gmail.com www.narfasons.com • Tel: 306.327.4477 Family Owned & Operated

KIPLING

TUBMAN FUNERAL HOME 416 Main Street, Kipling, SK S0G 2S0 Tel: (306) 736-2235

PICHE-HAWKINS-GRONDIN FUNERAL CHAPELS LTD. 100 - 5th Avenue East, PO Box 875, SOH 1XO Tel: (306) 648-2633 • Fax: (306) 648-2478 email: phgfc@sasktel.net www.pichehawkinsgrondinfuneralchapels.ca

LEASK

HUDSON BAY

MACKLIN

BLAIR’S FUNERAL HOME LTD. 640 Churchill St. Tel: (306)278-2202 (Porcupine Plain) CANADIAN • INDEPENDENT

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HAWRYLUK FUNERAL HOME Tel: (306) 466-4822 Irwin Hawryluk - Owner Director Branches in Blaine Lake and Canwood GREGORY’S FUNERAL HOME INC. Box 1079, T0B 3S0 Tel: (780) 753-2332 • Fax: (780) 753-3512 www.gregorysfuneralhomes.com Jeremy Allen - Owner/Manager CANADIAN • INDEPENDENT

MAPLE CREEK

BINKLEY’S FUNERAL SERVICE (M.C.) LTD. Box 1177, S0N 1N0 Tel: (306) 662-2292 Norman Fiss, Owner binkleys.mc@sasktel.net web: www.binkleysfuneralservice.com

Saskatchewan MEADOW LAKE

REGINA

J. E . T H O M A S F U N E R A L H O M E & C R E M AT O R I U M LT D. Darcy, Dustin, Jim 204 3rd St. East, S9X 1Y3 Tel:(306) 236-5501 Fax:(306) 236-5505 CANADIAN • INDEPENDENT www.jethomasfuneralhome.com

MELFORT

FEDUSIAK FUNERAL CHAPEL AND CREMATORIUM Box 3818, S0E 1A0 Tel: (306) 752-3838 • Fax: (306) 752-3888 Darren & Leeann Fedusiak

MELVILLE

BAILEY’S FUNERAL HOME Box 2729, S0A 2P0 • Tel: (306) 728-5488 CANADIAN • INDEPENDENT

MATTHEWS FUNERAL HOME

Box 488, 750 – 6th Ave. West Melville SK SOA 2P0 Ph: 306-728-4221 Fax: 306-728-4192 www.matthewsfuneralhome.ca Mark and Gaylene Matthews Canadian * Independent Member International Order of the Golden Rule Locally Owned and Operated

MOOSE JAW CANADIAN • INDEPENDENT

& Crematorium W.J.JONES & SON FUNERAL HOME 106 Athabasca St.E. S6H 0L4 Tel: (306) 693-4644 • Fax: (306) 694-2022 www.wjjonesandson.com CANADIAN-INDEPENDENT

MOOSOMIN

G.R. CARSCADDEN FUNERAL CHAPELS LTD. Box 189, S0G 3N0 Tel: (306) 435-2513 • Fax: (306) 435-4374

NIPAWIN

COVENTRY FUNERAL SERVICES LTD. 220 Nipawin Road E., Box 369 Tel: (306) 862-4233 • Fax: (306) 862-2801 Lionel Kozun - Managing Director

HERITAGE FUNERAL HOME 901 Nipawin Road East, Box 3400, Nipawin, SK S0E 1E0 Tel: (306) 862-3979 • Fax: (306) 862-3027 Website: www.heritagefuneral.ca Email: heritagefuneral@sasktel.net

NOKOMIS

FOTHERINGHAM MCDOUGALL FUNERAL SERVICE Box 337, Nokomis, S0G 3R0 Tel: (306) 528-2007 • Fax: (306) 946-3436 fotheringham@sasktel.net Earl Mosewich & Allan Mosewich - Directors CANADIAN • INDEPENDENT

LEE FUNERAL HOME & CREMATORIUM 3101 Dewdney Ave., Regina, SK, S4T 0Y5 Tel: (306) 757-8645 • Fax: (306) 569-6061 PARAGON FUNERAL SERVICES 521 Victoria Ave., Regina SK, S4N 0P8 Tel: (306) 359-7776 • Miles Ernst - Manager REGINA FUNERAL HOME Box 32025, Regina, Sask S4N 7L2 Tel: (306) 789-8850 • Jeff Weafer, Manager VICTORIA AVENUE FUNERAL HOME 2080 East Victoria Avenue, Regina SK S4N 7B9 Tel: (306) 761-2727 • Fax: (306) 761-2966

NORTH BATTLEFORD ETERNAL MEMORIES FUNERAL SERVICE AND CREMATORIUM Trevor Watts- Director Tel: (306) 445-7570 • Fax: (306) 445-7572 PO Box 447 S9A 2Y4

1332 100TH STREET PO BOX 806 NORTH BATTLEFORD, SK S9A 2Z3 TEL: (306) 446-4200 FAX: (306) 446-4201 MAIL@BATTLEFORDSFUNERALSERVICE.COM ROBERT MACKAY - DIRECTOR INDEPENDENTLY OWNED, TREVOR AND ADRIA WATTS

OUTLOOK

OUTLOOK FUNERAL CHAPEL Box 8, S0L 2N0 Tel/Fax: (306) 867-8255 Floyd & Marjorie Childerhose - Funeral Directors

ROSTHERN

FUNK’S FUNERAL HOME Box 716, S0K 3R0 • Tel: (306) 232-5245

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PORCUPINE PLAIN

BLAIR’S FUNERAL HOME LTD. P.O. Box 524, 122 Elm St., S0E 1H0 Tel: (306) 278-2202 CANADIAN • INDEPENDENT

ROSETOWN

PREECEVILLE

SHANIDAR FUNERAL SERVICES 510 Young Street, Rosetown, Sask. S0L 2V0 shanidarfuneralservices.com Ph 306-882-4224 • Fax 306-882-4223 Pierre and Barbara Charpentier - Owners/Directors

PRINCE ALBERT

ST. WALBURG

PREECEVILLE FUNERAL HOME Box 467, S0A 3B0 Tel: (306) 547-2088 • Fax: (306) 547-2086 BEAU “LAC” FUNERAL HOME 300B- 300 Marquis Road West Prince Albert, SK S6V 7L5 Phone: 306-763-3322 beau.lacpa@sasktel.net Independently owned and operated Marianne Turcotte and Mark & Sheri Muir - Owners

G R AY ’ S F U N E R A L C H A P E L LT D. 575 28 St. West, S6V 4T1 • Drew Gray, Director Tel: (306) 922-4729 • Fax: (306) 763-1710 • Toll Free: 1 (888) 922-4729

RIVER PARK MEMORIAL CHAPEL 301 River Street West Tel: (306) 764-2727 Fax: (306) 763-2739

MARSHALL’S FUNERAL HOME LTD. PO Box 730, St. Walburg SK S0M 2T0 Tel: (306) 248-3322 • Fax: (306) 248-3339 Neal Lowrie – Directors CANADIAN • INDEPENDENT

SASKATOON

ACADIA-MCKAGUE’S FUNERAL CENTRE 915 Acadia Drive, Saskatoon, SK S7H 5N4 Tel: (306) 955-1600 • Fax: (306) 955-6604

Cherished Memories Funeral Services & Crematory

591 Centennial Drive North, Martensville S0K 2T0 Tel: (306) 242-7888 • Fax: (306) 242-7889 Kevin Martens - Funeral Director/Owner "Five minutes from Saskatoon's Airport"

Saskatchewan | Yukon Territory HILLCREST FUNERAL HOME & MEMORIAL GARDENS, CEMETERY 210 Wess Road Saskatoon Sk, S7D 0S4 Tel: 306-477-4400

Mourning Glory Funeral & Cremation Services 1201 - 8th Street East Saskatoon, SK S7H 0S5 Tel: 306-978-5200 • Fax: 306-978-5744 mourningglory@sasktel.net John Schachtel - Owner

PARK FUNERAL CHAPEL 311 3rd Ave North S7K 2H9 Tel: (306) 244-2103 • Fax: (306) 244-1964 Greg M. Lalach

210A 33rd Street East PO Box 2061, Saskatoon, SK S7K 3S7 Tel: (306) 242-7884 • Fax: (306) 343-5314 mail@prairieviewchapel.com CANADIAN • INDEPENDENT

SPIRITWOOD

BEAU “LAC” FUNERAL HOME Marianne Turcotte and Mark & Sheri Muir - Owners P.O. Box 908, Spiritwood, Sask. S0J 2M0 Ph: (306) 883-3500 Serving Spiritwood, Debden & Big River & Surrounding Districts.

SWIFT CURRENT

PARKSIDE MEMORIAL FUNERAL HOME LTD. 69 - 4th Ave. N.E., S9H 2J1 Tel: (306) 773-2931 • Fax: (306) 773-8783 Toll Free: 1 (800) 719-6625 Branch in Herbert. CANADIAN • INDEPENDENT SWIFT CURRENT FUNERAL HOME 233 Lorne St. East, S9H 1V3 Tel: (306) 773-8355 • Fax: (306) 773-4497 Dan & Nancy Martens - Directors

mail@saskatoonfuneralhome.com

Bill Edwards - Morgan Edwards CANADIAN • INDEPENDENT

1402 - 20th St. W. S7M 0Z4 Tel: (306) 653-3434 Fax: (306) 665-8851 mail@westwoodfuneralchapel.com CANADIAN • INDEPENDENT

SHAUNAVON

BINKLEY’S FUNERAL SERVICE (SHAUNAVON) LTD. Box 207, S0N 2M0 Tel: (306) 297-2412 • Fax: (306) 297-2902 Toll Free: 1 (877) BINKLEY (246-5539) Rick Schneider - Director Member: Selected Independent Funeral Homes www.Binkleys.com

SHELLBROOK BEAU “LAC” FUNERAL HOME Tel: (306) 747-2828 Marianne Turcotte and Mark & Sheri Muir - Owners

FOTHERINGHAM’S FUNERAL SERVICE Box 507, S0K 4T0 Tel: (306) 946-3334 • Fax: (306) 946-3436 fotheringham@sasktel.net Earl Mosewich & Allan Mosewich - Directors CANADIAN • INDEPENDENT

WEYBURN

FLETCHER FUNERAL CHAPEL LTD. 237 – 4th Street N.E., Weyburn, SK, S4H 0Y4 Tel: (306) 842-5432 • Fax: (306) 842-6602 Tamara Seghers, Manager www.fletcherfuneralchapel.com RD FAMILY FUNERAL CHAPEL & CREMATORIUM 1825 1st, Ave. N.E., Weyburn, SK. S4H 0A1 Tel: (306) 848-0333 • Fax: (306) 848-0037 www.rdfamilymemorialchapel.com Rick Dutchak & Duane Dionne - Owners/Directors Independent and Family Owned

WHITEWOOD Call 1-800-465-0322

or email info@otcommunications.com to update your listing.

338-4th Avenue North Saskatoon, Sask. S7K 2L7 Tel: (306) 244-5577 Fax: (306) 244-8873

WATROUS

MATTHEWS FUNERAL HOME LTD. www.matthewsfuneralhome.ca Tel: (306) 735-2335 GRONDIN FUNERAL SERVICES 207, 1st Street East, Wilkie, SK S0K 4W0 Tel: (306) 843-2222 • Fax: (306) 843-2230 E-mail: grondinfuneralservices@gmail.com CANADIAN • INDEPENDENT

WOLSELEY

TUBMAN

TISDALE

BARRON’S FUNERAL CHAPEL & CREMATORIUM Box 695, S0E 1T0 Tel: (306) 873-2124 • Fax: (306) 873-4131 TISDALE FUNERAL HOME 916-111 Avenue, Tisdale, SK Box 3400, Nipawin, SK, S0E 1E0 Phone: (306) 873-4077 • Fax: (306) 862-3027 Website: www.heritagefuneral.ca Email: info@heritagefuneral.ca

UNITY GRONDIN FUNERAL SERVICES 220 Main Street, Unity SK S0K 4L0 Tel: (306)228-4480 • Fax: (306) 228-4481 E-mail: grondinfuneralservices@gmail.com CANADIAN • INDEPENDENT

DENTON KEATING

FUNERAL HOME

(306) 698-2557 Fax: (306) 698-2559

BRANCHES: Indian Head, Kipling, Ft. Qu'Appelle tubman.funeral.home@sasktel.net

WYNYARD

NARFASON’S FUNERAL CHAPEL & CREMATORIUM narfasonfuneralchapel@gmail.com www.narfasons.com • Tel: 306.554.3535 Family Owned & Operated

YORKTON

BAILEY’S FUNERAL HOME 45 - 5th Ave. N., S3N 0Y9 Tel: (306) 783-7552 CANADIAN • INDEPENDENT

WADENA

NARFASON’S FUNERAL CHAPEL & CREMATORIUM narfasonfuneralchapel@gmail.com www.narfasons.com • Tel: 306.338.2251 Family Owned & Operated TOMPKINS FUNERAL HOME AND CREMATORIUM Box 954, Wadena, SK, S0A 4J0 Tel: (306) 338-3638 CANADIAN • INDEPENDENT

Yukon Territory WHITEHORSE Heritage North Funeral Home Ltd. 412 Cook Street, Y1A 2R1 Tel: (867) 668-4484 Fax: (867) 668-4944 Member: FSABC CANADIAN • INDEPENDENT

Six Everyday Excuses That Bruise Your Brand | JEFF MOWATT

SIX EVERYDAY EXCUSES THAT BRUISE YOUR BRAND

by Jeff Mowatt

ome employees – who describe themselves as solid performers – have a habit of delivering more excuses than results. Unfortunately, customers don’t buy excuses – literally. The more your team members rationalize poor service, the more they’ll cost your organization in trust equity. See if your employees use any of these six common customer service excuses. “It’s against policy” Customer service policies must make obvious sense to customers. If not, overly restrictive and outdated rules practically invite customers to argue with employees or rant about your Jeff Mowatt brand in social media. Set your policies around what’s best for your brand and best for customer loyalty. Don’t let lawyers establish your customer service policies. If you must have an unpopular policy, ensure that your employees understand it, can get behind it and can easily explain it to customers. More importantly, train and empower front-line employees to overrule policies when common sense dictates. “Our shipping people messed up” Customers have zero patience for service providers who blame foul-ups on someone else; be it on co-workers or external suppliers in your supply chain. Blaming others makes customers assume they’ll get the proverbial runaround and worsens their aggravation. So, take the opposite approach – accept responsibility. Say, “Looks like we messed up. I’m sorry about that.” Most customers realize it wasn’t actually you who made the error, but they’ll respect you for stepping up to own it. “We’re swamped this time of year” This excuse is similar to the recorded on-hold phone message you hear from call centres: “Due to high call volumes….” Essentially this excuse tells customers the organization has experienced this problem repeatedly, but (since they don’t really care) has not bothered to fix it. That’s better left unsaid. It’s best to simply thank the customer for their patience, and get on with what you can do for them. “I’m not authorized to do that” It’s a mistake to put a customer at a higher or lower status than the service provider. Instead, you want employees to

be viewed by customers as their trusted advisers. When you need to ask higher-ups for input, explain to the customer that you want to look into this further to see what you can come up with. Then discreetly discuss the matter with your supervisor. Afterwards tell them, “Here’s what I came up with.” Customers feel like they’re dealing with an equal and not wasting their time. “I assumed you wanted….” Customers want service providers to help them make decisions. And in the case where customers view you as their trusted adviser, they even want you to make decisions on their behalf. That only works when the service provider has discussed the customer’s overall objectives. We earn the right to make assumptions after talking with the customer and gaining their respect. Paraphrase your understanding of their needs, “Sounds like you’d like to….” Customers will be much more comfortable and confident with your assumptions. “Sorry, I’m new here” In this case, customers will accept this excuse, which is why I put it last. Customers can be wonderfully compassionate with a newbie who apologizes for the delay and explains the situation. Rather than saying, “Bear with me” (which sounds like an order), say, “I appreciate your patience.” Now the customer feels like a hero for being nice. Bottom Line In every organization, things will occasionally go wrong, putting customer relationships at risk. The key to preserving the customer connection is ensuring front-line employees are trained to recover trust. Revisit your policies to ensure they don’t force employees to automatically say no to customers when instead they should be looking for ways to say yes. After all, if you don’t satisfy that customer, your competitor will. Then you’ll have even bigger problems where excuses won’t matter. C This article is based on the bestselling book, Influence with Ease by customer service strategist and Hall of Fame business speaker, Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com. APRIL 2020 • CANADIAN FUNERAL NEWS •

CLASSIFIEDS | April 2020 w w w. o t c o m m u n i c a t i o n s . c o m / c l a s s i f i e d s . h t m l

CLASSIFIEDS

PLACE YOUR CLASSIFIED AD BY CALLING 1-800-465-0322 OR EMAIL THEM TO INFO@OTCOMMUNICATIONS.COM

SEEKING LICENSED FUNERAL DIRECTOR/ EMBALMER

Multi-location, progressive familyowned funeral provider, serving 400+ families annually. Location : Martensville/Warman, Saskatchewan Who and what do we want? • Honest and compassionate • Service to our families above all else • Eager to anticipate • Enjoys the “power of presence” • Confident in embalming and restorative abilities • Positive and assertive • Passionate • Inclusive • Most importantly, empathetic and delicate in the way duties are performed. If this describes you, and you’re looking to find a home amongst a group of progressive, technology-embracing, exceptional-chasing people, send us your resumé and pack your bags, because we want to grow old with you. Competitive wages, generous bonus structure and benefits program. Martens Warman Funeral Home Cherished Memories Crematory Email your resumé to: Kevin Martens kevindmartens@gmail.com

• CANADIAN FUNERAL NEWS • APRIL 2020

YOUR CLASSIFIED HERE!

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