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Maintenance Q/A
Q: How do I put in a work order request for maintenance?
Q: How do I use my thermostat?
A: As part of our Silver LEED certification, the majority of thermostats in the building are programmable. To program, select MORE and then SCHEDULE. From here, you can program your thermostat using days and times. You can always contact your Residence Life Don for help.
Q: How long will it take for my work order to be resolved?
A: We strive to complete within 48 hours… yet at times we may require additional parts, supplies, or 3rd party repair personnel.
Q: How will I know if my work order has been completed?
A: A signed off maintenance report will be left in your unit.
Q: If I have a maintenance emergency after hours, who do I call?
A: The Don on Duty at (647) 389-7068 or Security at (647) 288-0827 x.6
Q: Where do I put my trash? Recycling?
A: Trash goes in the chute/receptacle provided on every floor. Recycling goes in the bins located in Garbage Chute room on every floor. Residents should make a work order for oversized refuse.
A: Contact the Management Office during business hours and the Don on Duty at (647) 389-7068 after hours.
Q: What do I do if I lose power to just part of the apartment?
A: Contact the Management Office during business hours and the Don on Duty at (647) 389-7068 after hours.
Q: Can I use regular dish soap in the dishwasher?
A: No. Please use dishwasher specific soap to avoid damage and flooding.
Q: What do I do about insects in the apartment?
A: Contact CampusOne management immediately and place a work order.
Q: What do I do if my toilet is clogged?
A: We strongly recommend owning your own plunger, which can be purchased at most local stores. If plunging the toilet doesn’t work, please make a work order.
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