Defining Inclusive UX Design:
Key Criteria and Industry Insights for Creating Equitable User Experiences layla bakhshandeh, meenakshi vinod, and raizel villaluna
Abstract
This study establishes key criteria for inclusivity in UX design to aid designers in creating more inclusive practices. Analyzing inclusivity guidelines from Adobe, Slack, Microsoft, and Google, the scope expanded to include the top ten UX-related companies, such as Apple and Amazon, to reduce bias. The identified criteria are community, diversity and representation, non-discrimination and equity, and adaptability. Interviews with professionals revealed limitations in terms of diversity and highlighted the need to address power and accessibility. The study also linked inclusive design to universal design principles, emphasizing error prevention and adaptability. The final criteria consist of inclusion, community, communication, and adaptability, each aimed at fostering belonging, ensuring clear communication, and creating flexible experiences. The research highlights the importance of early user involvement and ongoing improvement, offering a comprehensive approach to inclusivity in UX design.
Chapter 1: Introduction
Digital transformation is reshaping modern society. The beginning of the millennium brought technology and digital systems front and center in people’s lives. With our world growing through new information and innovative technology, it is incredibly important to make sure inclusive 3