CallShaper — The Exceptional Call Center Software Solution A modern contact center must have an automated, high-caliber management system in place. This system will ensure that the contact center is running in a good shape, occasionally juggling performance metrics and client standards. Among the top call center solutions in the market, CallShaper is a great option to use. It’s filled with dynamic features that can help you maximize the efficiency of your contact center.
Exploring CallShaper Advanced Lead Management Process To ensure the success of your startup call center, you need to have a lead management system in place. After all, leads are the ones responsible for fueling up any business. CallShaper’s lead management system is a built-in platform that can give you multiple ways to coordinate with your leads. Through lead prioritization mechanics, team leaders and agents will know how to apply any possible resolution strategies. Aside from that, CallShaper’s lead tracking functionality exceeds what other competitors can offer. All of CallShaper’s lead management tactics are stamped with Regulatory Compliance so you don’t have to worry about any issues.
Agent Efficiency The success of a contact center hinges on the competence of all agents. Many call centers around the world are not hitting their marks because their agents are incompetent. If you want your center’s competence level to increase, you should try CallShaper’s performance monitoring system. With predictive dialing system, the agent can process calls as soon as possible, eliminating dead time. Aside from that, the CallShaper interface is very easy to use, so there’ll be a shorter learning curve. Many of the call centers that relied on the CallShaper platform reported more than 20% growth in just few months.
Reliable Supervisor Application Interface A good call center platform will allow your supervisors to monitor agents with relative ease. This functionality is offered by CallShaper. Through CallShaper’s supervisor application, supervisors and team leaders can take advantage of the following commands: Chat, Monitor, Barge, and Whisper. The Agent Status system reveals what the agents are currently doing, granting full informational leverage. The Monitor feature will let you listen to live calls in just one click while the Barge command lets you take over a call if ever the agent is having difficulties. Do you want to send center-wide announcements? You can do that with the Chat System. Simply input your message and send it out to everyone in your team. Also, CallShaper’s supervisor interface is tablet-optimized, further increasing the leverage of control.
Real-Time and Detailed Reports One of the strong points of CallShaper is the excellence level of its real-time reports. Any reports generated through CallShaper will give you performance insights so you’ll know the top-level agents in your team. With this, supervisors and team leaders can integrate additional training sessions to help agents in reaching their KPIs. The report dashboard of CallShaper will also help you monitor campaigns.
Conclusion — Why Should You Pick CallShaper? With all of the features and systems mentioned, you should now see the real value of CallShaper. Now, why should you pick CallShaper and not the other providers? Simple — CallShaper integrates ease of access, flexibility, and professionalism is one neat package. CallShaper’s price is also reasonable for the level of services that it can offer. To know more about CallShaper’s services, visit its website and request a live demo!