LIFE INSURANCE VOLUNTARY BENEFITS Stephanie Shields, Aflac:
Mike Schell, MESVision:
Aflac offers many billing options designed to meet a variety of needs. Aflac can handle almost any type of billing layout and accommodate several billing methods (e.g., list bill, self-bill, summary bill, self-accounting).
Yes. At MESVision.com the group administrator and the plan member have access to specific portals for this information.
Richard Shaffer, Colonial Life:
Our online billing system allows the employer to sort the bill by different criteria for group products. MetLife Auto & Home enrolls employees individually.
Yes. Colonial Life can enroll an employer’s core and voluntary benefits and provide the account with enrollment data on all employee elections in an easy-to-use spreadsheet. Employers can electronically submit this information through our secure website, and Colonial Life reconciles the bill to eliminate any additional work for the employer.
Treg Balding, Guardian:
Yes. Guardian offers a single bill (online or in the mail) for all Guardian coverages a client has in order to ensure the payment process is easy to manage.
Tim Jander, MetLife:
John Stanley, Transamerica:
Yes, we offer the ability to search employee policy status to determine insurance type and effective dates.
10. Do you offer downloadable claim forms? Stephanie Shields, Aflac:
Yes. MetLife can allow for a single voluntary benefit deduction for numerous benefits or separate deductions for each benefit on one single bill.
Yes. Aflac policyholders who have an individual insurance policy may download claim forms from myaflac.com, and for group claims, forms can be downloaded on aflacgroupinsurance.com. Individual products offered by Aflac can also be filed online via Aflac SmartClaimSM (Aflac.com/ claims). Policyholders also get tips on expediting forms and a direct link for sending a message to Aflac’s Claims department, if desired.
John Stanley, Transamerica:
Richard Shaffer, Colonial Life:
Mike Schell, MESVision: Yes.
Tim Jander, MetLife:
Yes, on our enrollment platforms as well as on our bills the policies are in one place. All policies will be shown on one bill or statement.
Yes. Policyholders and plan administrators can download and print Colonial Life claim forms on the company’s website at www.ColonialLife.com.
Does your system offer online searches for employee policy status, coverage effective dates and policy/coverage type?
Treg Balding, Guardian:
9.
Stephanie Shields, Aflac:
Aflac offers online services for policyholders who have an individual insurance policy. Policyholders can log on to myaflac.com 24/7 to do the following: • Download claim forms and check claim status. • Access policy information. • Update personal profiles. • Request forms or copies of their policies. • Obtain contact information of their Aflac agent. • File claims quickly using Aflac SmartClaimSM. Yes. The plan administration section of our website offers online searches for employee policy status, coverage effective dates and policy/coverage type. Yes, Guardian’s online platforms enable administrators to manage their account online, including look ups for an employee’s policy status, coverage effective date and policy/ coverage type.
DECEMBER 2018
Mike Schell, MESVision: Yes. Tim Jander, MetLife: Yes. Accident, Cancer, Critical Illness, Hospital Indemnity and Worksite STD
Richard Shaffer, Colonial Life:
Treg Balding, Guardian:
Yes, Guardian’s online platforms enable plan administrators and members to manage their account online, including the ability to download claim forms or e-mail a claim form directly to someone.
For groups with less than 5,000 lives, enrolled employees can download claim forms on our employee website, MyBenefits. Online, participants can also: Initiate a claim; Upload claim documents; Check status of a claim; Submit information to a physician electronically; View claim correspondence; Opt-in for eAlerts from product groups; Access their core MetLife benefits such as Life, Disability and Dental; Change beneficiaries. MetLaw Legal Services Claim forms are not required for our legal services product because payment for covered services is handled be
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