The Chemunicator Winter 2017 by Resposible Distribution Canada

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WINTER 2017

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Contents

2017

V olum e 2 9 , Num ber 3

Chair Patrick Haineault, CCC

Report on the 2017 Semi Annual Meeting - C. Campbell. . . . . . . . . . . . . . . . . . . . . . . . . . .

A New Year. A New Generation. - B. Paterson.............. . . . . . . . . . . . . . . . . . . . . . . . .

An Interview with Alpha Chemical - C. Wieckowska.. ..... . . . . . . . . . . . . . . . . . . . . . . . .

WSPS Interviews RDC - Workplace Safety & Prevention Services.. . . . . . . . . . .

Cloudy with a Chance of Regulations - D. Saucier........ . . . . . . . . . . . . . . . . . . . . . . . .

N O T E S ................................................. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chairman’s M E S S A G E ............................................ . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mark Your C A L E N D A R S ....................................... . . . . . . . . . . . . . . . . . . . . . . . . . . .

New Affiliate C O M P A N I E S ....................................... . . . . . . . . . . . . . . . . . . . . . . . .

You Be The Chemist ® U P D A T E . . ............................................. . . . . . . . . . . . . . . . . . . . . . . . .

Regulatory U P D A T E . . ............................................. . . . . . . . . . . . . . . . . . . . . . . . .

Employee N E W S ........ ........................................... . . . . . . . . . . . . . . . . . . . . . . . .

President’s P R E S S . . ...... ........................................... . . . . . . . . . . . . . . . . . . . . . . . .

Secretary Treasurer Frank Dempsey, Dempsey Corp. Immediate Past Chair Willy St. Cyr, Univar Canada Ltd. Directors-at-Large Rod Paterson, A. S. Paterson (Past Chair) Marissa Cutts, Anchem Sales Lars Schneider, Brenntag Canada Kathie Taylor, Charles Tennant & Co. Jean-Marc Pigeon, Inortech EMCO David Luciani, Min-Chem Canada (Past Chair) Philip Zerr, Quadra President Cathy Campbell | ccampbell@rdcanada.ca

Regional Director Jim Bird | jim@rdcanada.ca

Editor’s

N E W S ........ ........................................... . . . . . . . . . . . . . . . . . . . . . . . .

Vice-Chair Anna Derkach, Di-Corp

Vice President Catherine Wieckowska | catherine@rdcanada.ca

DEPARTMENTS

Company

Tel.: (905) 332-8777 | www.rdcanada.ca RDC BOARD OF DIRECTORS

FEATURES

Labelling - The Bare Minimum - R. Draper.................. . . . . . . . . . . . . . . . . . . . . . . . .

1160 Blair Rd, Unit 1 | Burlington, ON | L7M 1K9

Manager, Regulatory & Government Affairs Angie Clark | angie@rdcanada.ca

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Editor & Advertising Sales Catherine Wieckowska email: catherine@rdcanada.ca | Tel: (905) 332-8777

Design & Layout VZiON Designs | www.vziondesigns.ca

Direct news releases, new product releases, professional staff changes, etc., to the Editor at RDC offices at the address above.

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The Chemunicator is published 3 times per year. Copyright 2017 by Responsible Distribution Canada. All rights reserved. Note: RDC does not approve, endorse or promote, nor does it assume any responsibilities for damages arising from the use of the products, services and technologies mentioned or advertised in the Chemunicator. RDC assumes no liability for errors, omissions or inaccurate information in the articles, advertisements, and/or accuracy of information provided by writers, authors or vendors. Responsible Distribution is a registered trademark of Responsible Distribution Canada.

You Be The Chemist® is a registered trademark of the Chemical Educational Foundation.

EDITOR’S NOTES

YOUR 2018 FORECAST Catherine Wieckowska Vi ce Pr es i d ent - RDC | DRC

For most, 2017 seemed to fly by at record pace, both personally and professionally. Of course, if you are an Ontarian, you joined me in complaining about the lack of summer-like weather in July and August, then celebrated the beautiful Autumn weather in October and November. And now, Winter is upon us. Some Meteorologists forecast that we are due for a heavy Winter. Fingers crossed that there was an error in their calculations! Beyond the gloomy Winter forecast, this issue of the Chemunicator features topics related to business objectives and industry ambitions. From regulatory projections through to committee initiatives, this issue will offer you some considerations for your 2018 planning. This year’s Semi-Annual Meeting offered a full agenda, inclusive of safety and critical thinking tips for the present and future. Be sure to read on the topics presented by the various Governments and crisis communication experts, Dr. Terry Flynn and Warren Weeks on page 7. The forecast for the regulatory side of our business is another busy one. Dave Saucier tells us what to watch out for in 2018, on page 22 and Cathy Campbell provides her predictions for the industry under the President’s Message. Although the predictions include another hectic year for the membership, safety continues to be at the forefront of all business operations. Ms. Campbell was recently interviewed by Workplace Safety and Prevention Services on what a

perfect day looks like in the chemical and ingredient supply chain. Read Cathy’s opinion on safety on page 18. Erica Doucette, VP of Operations at Alpha Chemical Ltd. has a very similar philosophy of what a safe day looks like in the Maritimes. In a recent interview with Erica, I had the chance to ask about the company’s core values, management style and development of their new facility in Newfoundland, scheduled to open in early 2018. The full story is available on page 14. The coming year brings new projects for the hard-working committees of RDC | DRC. Ryan Draper of CCC, provides a safety checklist on tank labeling on page 11 and Braden Paterson shares on the Rising Industry Leaders 2018 objectives on page 13. The You Be The Chemist (YBTC) Canada Committee recently awarded the Winner and Runnerup of the Edmonton Regional Challenge. The details of the event, can be found on page 21. The YBTC group is already making their 2018 plans for the 6th annual fundraising golf tournament and a Spring Regional Challenge in the Prairies. RDC | DRC will continue to challenge status quo and look for ways to offer more value to the membership. As such, the 2018 forecast for your Association includes multiple endeavours including, 7 Responsible Distribution elements to sustain, 6 committees meeting regularly, 5 goldennnn team members, 4 CSCM in-house training sessions, 3 Chemunicator publications, 2 quality conferences, 1 educational Spring Summit and a partridge in a pear tree! As we prepare for 2018, there is only one guarantee. That guarantee is that ‘time’ moves way too fast. With that in mind, I urge you to live in the moment and enjoy your family during the holiday season. Be present and slow down ‘time’ for a few precious moments. Wishing you the very best for the New Year, Catherine

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CHAIRMAN’S MESSAGE

DISRUPTIVE A BUZZWORD OR NOT? Patr i ck Hai neaul t, CCC Chai r, Res p ons ib l e Distribu tion Can ada Email: chair@rdcanada.ca

“Disruptive” has been a buzzword for a while now. Some claiming it’s overused and should be removed, to never see the light of day again …but then again, when I think of it in relation to the work we do every day, I like this buzzword. It’s meaningful to me. Whether it is about technologies, supply chain, politics, resources, safety, regulatory, innovation, applications, markets, end users … WE, as Canadian distributor leaders, more than ever, live in a fastchanging disruptive world. WE as an industry, continue to be successful in all aspects of the business we run because of the leadership, resilience and amazing problem-solving capabilities of the people working with us, in our respective companies daily. For me, this is amazing and we all should be very proud. So are WE up for another year of disruption? What will happen in 2018 in chemical and ingredients distribution that we thought today was simply not possible or achievable? What will make us say, I wish I had seen this one coming? The leadership challenge always remains to make sure we are not only doing things right but working on the right things too. How can we try to be ahead of the change and take more control over it? How can we see the pattern before it becomes a new reality? Driving our business more, versus reacting to it. This is something we can all do better as we set business priorities and personal goals of leadership excellence for the year ahead. I can assure you the RDC team and its Board are focussing exactly on that and wanting to help you achieve those goals. We continuously challenge ourselves to add value to our memberships, keep you

Annual General Meeting May 29 – 31, 2018 Fairmont Banff Springs Banff, Alberta Tee Off For Kids Golf Tournament September 18, 2018 Semi Annual Meeting November 7, 2018

Board of Directors January 30 March 21 May 29 | AGM September 18 | YBTC Golf November 6 | SAM Code Committee February 1 April 17 | Mississauga September 13 December 6

R DC | DRC Com m i t t ee M eetin g s A ll m eet i ngs hel d at RDC Head Office, u n less o th er wise n o ted . 9 :00am C of f ee & N et worki n g 9 :3 0 am Meetin g Discu ssio n s

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informed and engaged on relevant issues. Our committee’s commitment to challenge the status quo, generate better solutions, fit for purpose innovation and new thinking has been a powerful source of input to the strategic plan for years now. The Board is diligent to ensure strategic risks and opportunities are reviewed quarterly in a process well managed by our President, Cathy. In other words, in all we do at the association, time spent representing this great industry on your behalf, is done, taking into account your best strategic interests to sustainably succeed year after year. We care that what you will learn from RDC by participating and being active, should not only help you but give you a true long term competitive advantage. On behalf of the Board of Directors, we would like to thank Jean-Marc Pigeon of Inortech-EMCO for his term served on the Board. Jean-Marc was a positive influence on the Montreal Chapter and instrumental in bringing a You Be The Chemist Regional Challenge to Quebec. Merci beaucoup, Jean-Marc! In that respect, I hope the time you have spent reading this article and the rest of the Chemunicator, will give you a chance to slow things down a bit and reflect on what you need to do, to firm up your vision, evolve your strategies, clarify your actions and set the right priorities to improve business performance. Also, don’t forget to have some fun too. It’s a great way to generate new disruptive ideas! Wishing you a successful disruptive 2018!

Montreal Chapter April 11 September 12 December 5

Rising Industry Leaders February 5 April 17 | Mississauga December 10

RAC Dates: February 6 April 17 | Mississauga June 19 August 7 | Teleconference October 16 December 4

SOC Dates: January 31 April 17 | Mississauga June 20 November 28

Mark Your

C A L E N D A R S Winter 2017 | 5

MOT DU PRÉSIDENT DU CONSEIL

DÉSTABILISANT UN MOT À LA MODE OU PAS ? Patr i ck Hai neaul t, CCC Pr és i d ent d e RDC | DRC Courriel: chair@rdcanada.ca

« Déstabilisant » est un mot à la mode depuis longtemps. Certains prétendent qu’il est surutilisé et qu’il devrait être supprimé, pour ne plus jamais voir le jour... Mais encore une fois, quand j’y pense par rapport au travail que nous faisons tous les jours, j’aime ce mot à la mode. C’est significatif pour moi. Qu’il s’agisse de technologies, chaîne d’approvisionnement, politique, ressources, sécurité, réglementation, innovation, applications, marchés, utilisateurs finaux... NOUS, en tant que chefs de file des distributeurs canadiens, vivons plus que jamais dans un monde en mutation rapide et déstabilisant. NOUS, en tant qu’industrie, continuons à réussir dans tous les aspects des activités que nous gérons grâce au leadership, à la résilience et aux étonnantes capacités de résolution de problèmes des gens qui travaillent avec nous, dans nos entreprises respectives, au quotidien. Pour moi, c’est incroyable et nous devrions tous être très fiers.

valeur à nos adhésions, de vous tenir informés et de vous impliquer sur les sujets importants. Depuis des années, l’engagement de notre comité à remettre en question le statu quo, à trouver de meilleures solutions, à innover et développer de nouvelles façons de penser a été une puissante source d’information pour le plan stratégique. Le conseil d’administration veille à ce que les risques stratégiques et les occasions d’affaires soient examinés tous les trimestres dans le cadre d’un processus bien géré par notre présidente, Cathy. En d’autres termes, dans tout ce que nous faisons à l’association, le temps passé à représenter cette grande industrie en votre nom est fait en tenant compte de vos intérêts supérieurs stratégiques pour réussir durablement année après année. Ce que vous apprendrez de RDC en participant et en étant actif nous tient à cœur, et non seulement vous aidera, mais vous donnera un véritable avantage concurrentiel à long terme.

Alors, sommes-NOUS prêts pour une autre année de déstabilisation ? Que se passera-t-il en 2018 dans la distribution de produits chimiques et d’ingrédients que nous pensons aujourd’hui tout simplement impossible ou irréalisable ? Qu’est-ce qui va nous faire dire, j’aurais aimé l’avoir vu venir ? Le défi en matière de leadership consiste toujours à s’assurer que nous ne faisons pas seulement les choses comme il faut, mais que nous travaillons aussi sur les bonnes choses. Comment pouvons-nous essayer d’anticiper le changement et d’en prendre davantage le contrôle ? Comment pouvons-nous voir le schéma avant qu’il ne devienne une nouvelle réalité ? Faire avancer notre entreprise au lieu d’être en réaction. C’est quelque chose que nous pouvons tous mieux faire en établissant des priorités d’affaires et des objectifs personnels d’excellence en leadership pour l’année à venir. Je peux vous assurer que l’équipe de DRC et son conseil d’administration se concentrent précisément sur cet objectif et veulent vous aider à atteindre ceux-ci. Nous nous mettons continuellement au défi d’ajouter de la

Au nom du conseil d’administration, nous tenons à remercier Jean-Marc Pigeon d’Inortech-EMCO pour son mandat au sein du conseil d’administration. Jean-Marc a exercé une influence positive sur le Chapitre de Montréal et a joué un rôle déterminant dans l’organisation du Défi régional de You Be The Chemist au Québec. Merci beaucoup, Jean-Marc !

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À cet égard, j’espère que le temps que vous avez passé à lire cet article et le reste du Chemunicator, vous donnera l’occasion de ralentir un peu les choses et de réfléchir à ce que vous devez faire, de raffermir votre vision, d’élaborer vos stratégies, de clarifier vos actions et d’établir les bonnes priorités pour améliorer la performance de votre entreprise. N’oubliez pas de vous amuser aussi. C’est un excellent moyen de générer de nouvelles idées déstabilisantes ! Je vous souhaite une bonne année 2018 déstabilisante !

Winter 2017

SAM REPORT November 8th, 2017

CAUTION: CANADIANS AT WORK TAKING PRACTICAL PRECAUTIONS FOR A SAFE & SUSTAINABLE NATION By : C at h y C a m p b e l l , P r e s id ent

RDC’s Semi Annual Meeting on November 8th, was a full day of education, information sharing and opportunities to meet stakeholders from the chemical supply chain. The day began with a media training session by Warren Weeks of Weeks Media. Warren stated, “with the media, every interaction could be different. Be prepared and confident.” He warned that the single biggest mistake interviewees make is to repeat the words of the interviewer back to them. He urged everyone to use reverse-engineering and know how you want to communicate the story. Every reporter wants three good quotes to takeaway, be prepared and have them ready to deliver when the time arises. Warren is familiar with RDC and its members. He suggested that industry should be proactive with the media because we have a good story to tell.

Mark invited Randy Bracewell, President of ClearTech, to the front of the room to try his hand at axe-juggling after being trained from a three minute YouTube video. It made quite an impact. For a copy of Mark’s presentation, please visit the member section of the RD Canada website.

Bernard Cook, of Brenntag Canada and Chair of the Code Committee, presented his committee’s achievements and goals for 2018. In the words of RDC’s chairman, Patrick Haineault “this committee is the foundation of the Association.” Thank you to all the volunteers who contribute to the ongoing successes of the industry. Mark Jasper, of GHD Limited, presented on preparing, training, using simulations, doing assessments and repeating the cycle. Mark stressed that “the testing should be as realistic as possible. You need to meet the required skillset.” By testing, you will know if the preparations / procedures will work. To illustrate his point,

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SAM ATTENDEES HEAD OUTDOORS FOR A LIVE DEMO FROM QM ENVIRONMENTAL Following Mark, the group went outside for an outdoor spill simulation by QM Environmental. Thank you to the team who conducted the demonstration.

embed a crisis mindset in the culture of the company. Dr. Flynn said “this element takes visionary leadership.” Terry said the best defense is build trust by converting skeptics to become supporters of what we do. He has allowed RDC to post his presentation in the website. We urge you to review it and use the practices in your facilities. Nancy Delrue, of Chemroy Canada and Chair of the Regulatory Affairs Committee, gave an update on some of the issues affecting members. She stressed the importance of staying informed and updated on what is happening and what is looming. Drew Maddison, Field Officer for Office of the Fire Marshal, shared the message that “planning starts at home. Everyone should have a 24-hour kit to ensure independence at the time of an emergency.” In Ontario, it is the weather that causes the majority of occurrences. Drew referred to his Planning “P”.

During lunch, there was an opportunity to meet exhibitors from DSN Chemical Transportation, icc Compliance Center, LevittSafety, Sherrard Kuzz and Workplace Safety & Prevention Services. RDC held a Speaker’s Corner, where a series of random industry related questions were made available for attendees to offer their honest and candid opinions. Also, an underlying theme of the day was “laughter for health.” We had props available to take some funny pictures to share and lighten up the day. Dr. Terence Flynn launched the afternoon with a talk on Crisis Communication. Terry said “Industry gets a reputation built on good and bad players. Keep in mind that industry will continue to be under attack as it has been in years past.” He further stated that social media has amplified the crisis. Response time to a crisis has been reduced to ‘immediate’. Organizations must

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Winter 2017

TDG amendments and current issues from Transport Canada were addressed by Brian Jeans, Regional Director. Mr. Jeans spoke to: Training (Part 6) , Emergency Response Assistance Plans (ERAPs Part 7), Air (Part 10), Marine (Part 11 and short run ferry exemption) and International harmonization. Lisa Bolton, of Sherrard Kuzz LLP, updated the membership on accident reporting with the Ministry of Labour, internal investigations, suspected impairment, drug & alcohol testing, best practices and a legal perspective on crisis communication. In Ms. Bolton’s talk, she reiterated the theme of the day: develop a crisis management plan, selection of spokespersons, identify communication channels and test the plan annually. Sarah Oberholzer, of the Canadian Red Cross, presented on the three major groups who need to be prepared: businesses, communities and individuals. Her resounding message was “are you ready?” Sarah’s takeaways include: Get a kit, keep the kit fresh, check to ensure that you have the right seasonal clothing, cash available, photocopy identification, keep extra keys on hand and any special needs (glasses, hearing aids, walkers, diapers, etc.)

with the members to consult with NR Can to find a way to assist government with security on acetone, while being able to service customers. Closing out the day was a passionate health and safety speaker from Workplace Safety and Prevention Services – Mike LaSelva. Mike spoke to the signs of a safety culture. He noted specifically that companies require visible leadership commitment to safety at all levels of the organization and that safety be a condition of employment. In addition, organizations need: A clear goal that everyone wants to achieve, evidence of financial investment in health and safety, opportunities for improvement are identified and resolved, regular audits conducted (internal & external) and reporting is accurate and detailed. Mike ended with a powerful message “instead of saying that we have a safety culture, we need to say, safety is part of our culture!”

The Association thanked Ms. Oberholzer with a contribution of $500 to The Canadian Red Cross Society along with donations of food by delegates at the meeting. Thank you RDC | DRC members and guests for generously donating to this worth while cause. RDC’s Chairman, Patrick Haineault of CCC, took the opportunity to award and thank Jean-Marc Pigeon, of Inortech-EMCO, for his work on the Board as a Director. Mr. Haineault thanked Mr. Pigeon for his years of service, role with the Montreal Chapter and generosity by sponsoring the first bilingual You Be The Chemist Challenge at McGill University in May of 2017.

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Marie Vachon, Manager of Restricted Components with Natural Resources Canada, spoke on the proposed addition of four precursor chemicals: acetone, aluminum powder & flakes, calcium, ammonium nitrate and hexamine. RDC | DRC will work

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During dinner, RD Verification Certifications were presented to the following companies by Patrick Haineault, RDC | DRC Chair, and Agnieska Krakowski of SAI Global: • • • •

Anchem Sales for London, ON CCC for Delta, BC Nexeo Solutions for Mississauga, ON Pachem Distribution for Laval, QC

Chemical Supply Chain Management (CSCM) Diplomas were awarded to Michele Richardson of Mapi Life Sciences Canada, for Semester 1, and to Julie Tannahill of LV Lomas, for Semester 2. The CSCM Program’s first group of individuals have graduated and have received their designations as Chemical Industry Regulatory Professionals (CIRPs). We are proud to announce that this special group of five have been accredited as CIRP’s: Erica Doucette, Alpha Chemical Nariné Demirchian, Azelis Sonia Dufresne, Inortech-EMCO Jim Leamen, IMCD Lomas Catherine Graham

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The last speaker of the day was Sgt. Chris Banks CD, who has served our country in Afghanistan and Bosnia. He delivered a powerful narrative of his experiences on the battlefield and back at home with Post Traumatic Stress Disorder (PTSD). He has been a soldier for 17 years, having gone to Bosnia when he was just twenty years old. Chris continues to give back by coaching and counselling other soldiers who suffer PTSD, as he did after returning home. He volunteers his time at the Canadian Legion in Brampton, encouraging younger soldiers to become more involved. We thanked Sgt. Banks with a donation to the Legion of $500 for 100 poppies, which we gave out that day.

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The meeting was a success, due in large part to the speakers, sponsors, volunteers, Frank Dempsey of Dempsey Corp. (chair of SAM), exhibitors, Association staff, and the attendees. We know that your time is precious, thank you for sharing it with us. CI

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SAFE OPERATIONS COMMITTEE

LABELLING

THE BARE MINIMUM. Ryan Draper, CCC | SOC Chair

How many of our companies have provided or accepted chemical deliveries today? A pretty simple question for the group of readers looking at this article. How many of us are 100% confident that our drivers or our sites have effective means to ensure the right product gets in the right tank, EVERY TIME?

found that the facility operator likely did not notice that the sodium hypochlorite fill line was also already unlocked before returning to his work station. The driver connected the sulfuric acid discharge hose from the truck into the sodium hypochlorite fill line. The line used to transfer sulfuric acid looked similar to the sodium hypochlorite line, and the two lines were located in close proximity.

The Responsible Distribution Code states: 2.1 Identify and evaluate, on a planned interval basis, hazards and associated risks related to the storage and handling of chemicals and chemical products both at owned and contracted premises.

The plume generated by the chemical reaction led to a shelter-inplace order for thousands of residents and a plume of chlorine gas to travel for miles. At least 120 employees and members of the public sought medical attention.

2.4 Ensure employees and contractors are provided with suitable information pertaining to the hazards and risk associated with distribution activities, including:

A quick internet search will yield a plethora of results pertaining to companies, incurring high profile, high consequence incidents, from perceived low areas of risk in their facilities.

• Handling of chemicals and chemical products • Transferring goods from one container to another, including bulk to smaller containers

Are you aware of the potential for this type of mix up to occur; what preventative measures can you put in place? The items listed below will give you a good start at reviewing your process.

Ontario Occupational Health and Safety Act states: Regulation 860 section 11 - identification of a hazardous product in piping systems and vessels An employer shall ensure the safe use, storage and handling of a hazardous product in a workplace through worker education and the use of colour coding, labels, placards or another mode of identification when the hazardous product is contained or transferred in; (a) a pipe; (b) a piping system including valves; (c) a process vessel; (d) a reaction vessel; or (e) a tank car, a tank truck, an ore car, a conveyor belt or a similar conveyance. What happens when someone connects to the wrong product line and unloads the wrong product into the wrong tank? On October 21, 2016, a chemical release occurred at the MGPI Processing plant in Atchison, Kansas. MGPI Processing produces distilled spirits and specialty wheat proteins and starches. The release occurred when a chemical delivery truck, owned and operated by Harcos Chemicals, was inadvertently connected to a tank containing incompatible material. The operator unlocked the gate to the fill lines and also unlocked the sulfuric acid fill line. The Chemical Safety Board

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• Do you have a written procedure for receiving chemicals? • Does it include safety instructions and a step to verify that the correct materials are being unloaded to the correct tanks? • How do you confirm that tank trucks, railroad tank cars, or other containers being unloaded actually contain the material that you think they contain? • Do you know the consequences of improperly mixing two of the materials you receive by truck or other bulk container by pumping one of them into the wrong tank? • Are you certain that tank vents are directed to a safe place so people will not be exposed to vapors vented from the tank? • Are unloading connections and piping clearly labeled with the material name and flow direction? • Is the unloading connection secured to prevent unauthorized off-loading? • If your plant allows truck drivers to unload materials, how do you know that they are properly qualified, and understand your plant’s safety rules and procedures? • What is your plant’s procedure for how to deal with the arrival of a shipment of any chemical at an unexpected time? • Can you communicate to get help if there is an emergency at the places where you unload or transfer chemicals? Risk identification and mitigation is essential when it comes to “transfer points” with chemical deliveries.

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COMITÉ DES OPÉRATIONS SÛRES

L’ÉTIQUETAGE

LE STRICT MINIMUM.

Ryan Draper, CCC | Président, Comité de la sécurité des opérations Combien de nos entreprises ont-elles fourni ou accepté des livraisons de produits chimiques aujourd’hui? Une question assez simple pour le groupe de lecteurs regardant cet article. Combien d’entre nous sont convaincus à 100 % que nos chauffeurs ou nos sites disposent de moyens efficaces afin de s’assurer que le bon produit entre dans le bon réservoir, À CHAQUE FOIS?

n’avait probablement pas remarqué que la conduite de remplissage d’hypochlorite de sodium était déjà déverrouillée avant de retourner à son poste de travail. Le conducteur a relié le tuyau d’évacuation d’acide sulfurique du camion à la conduite de remplissage d’hypochlorite de sodium. La ligne utilisée pour transférer l’acide sulfurique ressemblait à la ligne d’hypochlorite de sodium et les deux lignes étaient situées à proximité.

Le Code de la Distribution Responsable stipule: 2.1 Identifier et évaluer, régulièrement et selon un échéancier établi, les dangers et les risques inhérents à l’entreposage et à la manutention de produits chimiques et leurs dérivés aussi bien aux emplacements qui sont sa propriété qu’à ceux utilisés par contrats. 2.4 S’assurer que les employés et les sous-traitants reçoivent toute l’information pertinente concernant les dangers et les risques associés aux activités de distribution, comprenant: • La manutention de produits chimiques et des dérivés, • Le transfert de marchandise d’un contenant à un autre, incluant du vrac vers des contenants plus petits,

Le panache généré par la réaction chimique a donné lieu à un ordre d’abri-sur-place pour des milliers de résidents et un panache de gaz chloré qui s’est étendu sur des kilomètres. Au moins 120 employés et membres de la communauté ont dû consulter un médecin. Une recherche rapide sur Internet vous apportera une pléthore de résultats relatifs à des entreprises qui ont subi des incidents très médiatisés et très lourds de conséquences à partir de zones perçues comme présentant peu de risques dans leurs installations. Connaissez-vous le potentiel de ce type de mélange? Quelles mesures préventives pouvez-vous mettre en place? Les éléments énumérés cidessous vous donneront un bon point de départ pour passer en revue votre processus :

La Loi sur la santé et la sécurité au travail de l’Ontario stipule : Règlement 860, article 11 - Identification d’un produit dangereux dans un système de tuyaux et dans des récipients L’employeur veille à l’utilisation, à l’entreposage et à la manipulation en toute sécurité d’un produit dangereux au lieu de travail par la formation des travailleurs et l’utilisation d’un code de couleurs, d’étiquettes, d’affiches ou de tout autre mode d’identification lorsque le produit dangereux est contenu ou transvasé dans, selon le cas : a) un tuyau; b) un système de tuyaux comprenant des robinets; c) une enceinte de transformation; d) une enceinte de réaction; e) un wagon-citerne, un camion-citerne, un wagon à minerai, une bande transporteuse ou un dispositif de transport similaire. Que se passe-t-il lorsque quelqu’un se connecte à la mauvaise ligne de produits et décharge le mauvais produit dans le mauvais réservoir? Le 21 octobre 2016, un rejet de produits chimiques a eu lieu à l’usine de traitement de MGPI à Atchison, au Kansas. MGPI Processing produit des spiritueux distillés et des protéines et amidons de blé de spécialité. Le rejet s’est produit lorsqu’un camion de livraison de produits chimiques, appartenant à Harcos Chemicals et exploité par celle-ci, a été relié par inadvertance à un réservoir contenant des matières incompatibles. L’opérateur a déverrouillé la porte des conduites de remplissage et a également déverrouillé la conduite de remplissage d’acide sulfurique. Le Bureau de la sécurité chimique a conclu que l’opérateur de l’installation

12 | The Chemunicator

• Avez-vous une procédure écrite pour recevoir des produits chimiques? • Comprend-elle des consignes de sécurité et une étape pour vérifier que les bons matériaux sont déchargés dans les bons réservoirs? • Comment s’assurer que les camions-citernes, les wagons-citernes ou les autres conteneurs en cours de déchargement contiennent effectivement le matériel que vous croyez qu’ils contiennent? • Connaissez-vous les conséquences de mélanger incorrectement deux matières que vous recevez par camion ou autre conteneur de vrac en pompant l’une d’elles dans le mauvais réservoir? • Êtes-vous certain que les évents du réservoir sont dirigés vers un endroit sûr afin que les gens ne soient pas exposés aux vapeurs qui s’échappent du réservoir? • Les raccords de déchargement et la tuyauterie sont-ils clairement identifiés avec le nom du matériau et le sens d’écoulement? • La connexion de déchargement est-elle sécurisée pour empêcher les déchargements non autorisés? • Si votre usine permet aux camionneurs de décharger des matériaux, comment savez-vous qu’ils sont qualifiés et qu’ils comprennent les règles et procédures de sécurité de votre usine? • Quelle est la procédure de votre usine pour faire face à l’arrivée d’une cargaison de tout produit chimique à un moment inattendu? • En cas d’urgence, pouvez-vous communiquer pour obtenir de l’aide aux endroits où vous déchargez ou transférez des produits chimiques? L’identification et l’atténuation des risques sont essentielles lorsqu’il s’agit de “points de transfert” avec des livraisons de produits chimiques.

Winter 2017

A NEW YEAR. A NEW GENERATION. Braden Paterson, A.S. Paterson & Co. | Chair, Rising Industry Leaders

By 2020 it is estimated that 46% of the total workforce in Canada will be individuals who were born between the early 1980’s and the late 1990’s. These individuals will have grown up parallel to the most rapid increase in technological potential that our society has ever seen. This rapid technological change can be viewed as challenging in many ways. Responsible Distribution Canada views this new demographic as an incredible opportunity to take on this challenge. RDC has been at the forefront of championing health, safety and sustainability for our industry. This year RDC created the Rising Industry Leaders committee. Our committee is a space for future leaders to participate and engage at a higher level. It is also a chance for the membership to harness the unique values, experiences and skills that our young professionals bring to the table.

challenging and rewarding careers. We want to proudly communicate that this industry offers a career platform where young professionals can thrive and make a difference. Lastly, through sharing RDC values and industry best practices within our companies and communities, we can create a culture change. This change will be focused on fostering sustainability, while remaining economically competitive. When we build a culture of social and environmental sustainability it inspires our teams to work harder. The team members know that they are fighting for something larger than just hitting a quarterly target (also important). The forecast for 2018? Sunny with a chance of new opportunities.

Our mandate is to advocate for the growth and development of the Canadian chemical & ingredient distribution supply chain. From this mandate, we were able to isolate key strategic priorities. These priorities are diverse but share common themes. The most common being that of communication. Sharing knowledge will be the first step. By using the tools that technology advancements have given us, our goal will be to create new lines of communication from our association back to our businesses. We want to ensure that our member’s employees understand and are engaged in the big picture challenges, the hard work and, the successes that take place in our industry. Empowering our young professionals to think bigger will create a new connection with their work and a renewed sense of satisfaction. Inspiring current and future young professionals is another important strategic priority. Our committee would like to provide the industry’s rising leaders with experiences not normally offered to them, at this stage of their careers. By inspiring our current young professionals to take a more active role in shaping the future of our industry means an empowered team member. We want to shift the culture of ‘hire and stash away for 10 years’ by offering them unique experiences to strengthen their industry knowledge, build their self confidence, break them out of their comfort zones and empower them to accept new responsibilities. Closely aligned with this strategic mission is to attract new future industry leaders to the Canadian chemical and ingredient supply chain. We want to make the next generation of young professionals aware of the possibilities that the industry offers. The RIL committee would like to connect with the post secondary community to show the students of today that the chemical and ingredient supply chain offers

The Chemunicator

Winter 2017 | 13

Alpha Magnifies their Maritime Charm & Expands AN INTERVIEW WITH ERICA DOUCETTE EXECUTIVE VICE PRESIDENT AT ALPHA CHEMICAL LTD. By: Catherine Wieckowska, RDC | DRC

Sandy Gracie, Michael Long, Erica Doucette, Jamie Leamon, Eric Efford, Paul Rawding & Geoff Crowe

On November 22nd, 2017, I had the pleasure of interviewing Erica Doucette of Alpha Chemical Ltd. to discuss the company’s goals for 2018 and beyond. Erica, a recent accredited Chemical Industry Regulatory Professional from the Chemical Supply Chain Management Program, was excited to share their news on their recent nomination of Entrepreneur Of The Year and development of their Newfoundland facility. One thing is for sure, Alpha has a lot to celebrate this holiday season!

Q. A.

In 50 words or less, tell us about Alpha Chemical Ltd. and what makes it a unique company in the chemical supply chain.

Alpha has been in business since 1993, operating out of Dartmouth, Nova Scotia. We are very proud to be a customer and employee focused organization. We work hard at sustaining a happy culture, which includes a platform for employee development and growth. For 24 years, we have been passionate about quality customer service. We build solutions for our customers, offering recommendations on products and customizing each portfolio. The success of our business comes from the relationships, both internally and externally.

Alpha is a family owned business. Erica, we know that you are the daughter of Eric Efford, President & CEO. What we would like to hear is how long you have worked in the business and what roles have you held over the years?

I have worked for the company for 18 years. When I started on a co-op term back in 1999, I never thought I would work for Dad, however, I fell in love with the business. I started as an Executive Assistant, then later moved to the Accounting department, and ultimately found my passion for Human Resources. I love working with our people. In addition to HR, I now manage the overall operations of the organization. I find the role very rewarding and feel that I can properly represent the people of Alpha as I have worked in many of the

14 | The Chemunicator

departments. Eric has empowered the senior management team to take on the philosophy of “work along-side us!” (opposed to working for us).

There has been some exciting news, recently published on behalf of Alpha. Can you tell us about the Entrepreneur Of The Year nomination?

The original referral came from a member of our sales team. Paul Rawding then initiated the application and represented the company throughout the process. Paul navigated through a series of interviews and represented us on a panel during the gala evening. We are very proud of the nomination. This experience has motivated everyone in the organization to ultimately win for the Maritime category, in the years to come.

Q. A.

If you had to explain the safety philosophy at Alpha, what would you tell us?

Safety is the first of our seven Corporate Values. Of course, safety is embedded in both our Responsible Distribution Manual and Occupational Safety and Health Administration OSHA Code, however, we have taken it beyond the documented requirements. Safety is highly promoted throughout our entire business chain and we continue to look for ways to raise the bar. The goal is to ensure everyone goes home, at the end of the day.

Winter 2017

their Business in Newfoundland Q.

Alpha is in expansion mode right now. You have taken a leadership role in the development of the new facility. Can you tell us a little more about the project?

Alpha Seven Corporate Values:

We are absolutely thrilled with our joint venture with Nalco Champion. We are building a 5,000 square-foot warehouse in the St. John’s area of Newfoundland. The new facility will include a small office space, warehouse, chemistry lab and a bulk tank farm. There is plenty of room for growth, with another 3+ acres available. The goal is to officially open the doors on February 1, 2018. We are in the final stages of construction and are now assembling the Newfoundland team. We are very excited and look forward to the new year.

Q. A.

Health & Safety – We respect and follow the guidelines of Responsible Distribution, protecting the safety of our employees, our customers and our community. Integrity – We do the right thing by practicing the highest ethical standards and by honoring our commitments. Developing People – We provide opportunities for our team to actively participate in the development of their careers. Teamwork – We promote team goals ahead of individual goals in an environment of mutual respect.

Have you enjoyed the process? What have you learned about yourself and your management style throughout the project?

Constant and Never Ending Improvement (CANI) – We embrace a culture of attaining excellence in all aspects of our business.

It has been a challenging and rewarding process. Managing the expansion project, while ensuring the daily operations of our business are met, has been a character definer. I have had to learn new regulatory considerations and put in many additional hours. For me personally, I have learned that we cannot control everything and not to sweat the small stuff. It sounds much easier than it actually is (said with a chuckle). We have two project teams in place for the expansion. Both teams have really stepped up and supported the project through the process.

Q. A.

This issue of the Chemunicator is themed: Your 2018 Forecast. What does Alpha’s 2018 plans include?

Of course, we want to ensure that the Newfoundland facility actually opens in February. We are hopeful that the facility will draw attention and stir some new business opportunities. We also look forward to using our own warehouse, which will give us more opportunity to service our customers through care, custody and control.

The Chemunicator

Environmental Sustainability – We take full responsibility to manage products and services safely within an ecosystem conscious environment. Family – We create, nurture and sustain an environment where family matters.

Q. A.

Any final words that you would like to share with the readership?

Thanks for giving us the time to communicate our exciting news. We welcome further questions or inquiries. If you would like more information on the company, please feel free to contact me directly at Tel.: (902)481-2532 x 224 or email: edoucette@alphachemical.ca

Winter 2017 | 15

Company N CHARLES TENNANT & CO.

CHARLES TENNANT CELEBRATES 85 YEARS OF THE CANADIAN LEGACY Charles Tennant & Company (Canada) Limited began in 1932 as a distributor of chemicals to a variety of industries. Initial initiatives were in the East/West trade between Europe and Canada. In 1939, this trade moved to more of a North/South focus when war broke out in Europe. In 1984, the company entered into the chemical manufacturing industry with the inception of Prospec Chemicals. Tennant started distribution sales activities South of the Border in 1997 with the incorporation of TC USA, Inc. The operations of the businesses were further enhanced with the initiation of the joint venture in Weifang, China in 2007, for the production of Xanthates and related products. In 2011, Charles Tennant formed a joint venture with Essa Technologies in New Jersey and acquired Zenitech LLC of Connecticut. In January of 2016, the company acquired a majority share of Paradigm Science Inc. in Annandale, NJ and this year the company finalized the 100% acquisition of Essa Technologies.

E W S

In 2017, Charles Tennant celebrates our 85th year of operations in Canada! The company is celebrating both, the great legacy and an optimistic future. A future dedicated to providing our customers with the highest standard of service. 85 years ago Charles Tennant was founded on the simple ideals of hard work, honest effort, innovative products and outstanding customer service. Today we are determined to build upon the same values. Charles Tennant would like to give special thanks to the customers, suppliers and shareholders who have been supportive throughout the journey. Tennant will honour that support by generating superior returns for our shareholders, providing challenging employee career opportunities, ensuring the highest level of customer service and continuing as a good citizen in all the communities that the organization operates in. To the people of the Charles Tennant family, we extend our sincere appreciation for the hard work and dedication to the Company. It takes great people to make a great company and Tennant’s are among the very best!

UNIVAR

UNIVAR ACQUIRES AGRIBUSINESS FIRM TAGMA BRAZIL HOUSTON (ICIS)--Univar’s subsidiary Univar Brasil has acquired the stock of Tagma Brasil, the US headquartered chemicals distributor said on Thursday. “Brazil has agriculture and agro-food exports of more than $89bn and a domestic market that serves nearly 210m people,” Univar CEO Steve Newlin said. “This acquisition expands Univar’s agriculture business in one of the world’s fastest-growing agricultural markets.” Tagma provides custom formulation and packaging services in Brazil for crop protection chemicals that include herbicides, insecticides, fungicides and surfactants, Univar said. “Tagma allows us to more holistically serve customers in an agriculture market that is increasingly turning toward crop yield protection and biological add-ons,” Univar’s president of Canada, Agriculture and Environmental Sciences Mike Hildebrand said. “We welcome this opportunity to expand Univar Brasil’s formulation and packaging capacity, which will allow us to serve our customers with increased capabilities and provide our suppliers with expanded market reach.”

16 | The Chemunicator

Winter 2017

NewA F F I L I A T E J.G. DRAPEAU LTD.

Since 1971, J.G. Drapeau Ltd. has been servicing many Fortune 500 chemical companies who produce and distribute hazardous materials. We are very proud to say that since day one, we have been providing these customers with dedicated fleets, warehousing and distribution services all under one roof. J.G. Drapeau Ltd. is very proud to now be affiliated with Responsible Distribution Canada (RDC) as we are involved with many organizations who focus on safety throughout all levels of transportation and warehousing operations. “Due to our long-standing specialty in the transportation and storage of hazardous materials, we have the processes and training in place to handle each customer’s products safely. Our family here at J.G. Drapeau Ltd. have always placed a strong focus on the safety of personnel and product”, said Margaret Hogg, G.M.

The Chemunicator

Our services include LTL, FTL, Containers, Hazardous Materials, Non-Hazardous Materials, Dry Products, Reefer/Heated Services and Dedicated Services across North America. With our warehousing operation, all customer products are scanned upon arrival to ensure each item is first-in, first-out as required and each customer can login online, anytime, to view their inventory. J.G. Drapeau has won the Top Fleet Employers Award in 2015, 2016 and 2017. According to Trucking HR Canada, “The award honours the best workplaces in Canada’s trucking industry. Fleets of all sizes are evaluated on topics including recruitment and retention practices, workplace culture, compensation, training and skills development and innovative HR practices”. For more information about J.G. Drapeau Ltd., visit our website at www.jgdrapeau.com. You can also contact Margaret Hogg directly at 416-675-7265 x 224, or Margaret@jgdrapeau.com

Winter 2017 | 17

WSPS CEO HEALTH & SAFETY LEADERSHIP

INTERVIEWS RDC PRESIDENT Cathy Campbell, Responsible Distribution Canada Responsible Distribution Canada (RDC) is a non-profit trade association for the distribution sector of the Canadian chemical industry. In addition to accessing advocacy, education and a variety of service offerings, RDC members subscribe and adhere to a Code of Practice, which is not only a responsible management system, but a commitment to social responsibility and accountability throughout the lifecycle of their products. While RDC’s staff complement is small, with only eight employees, it represents 45 member companies with 169 sites that employ more than 3,200 people, and serve approximately 80,000 customers.

Q: What would a perfect day look like at RDC? In our world, it’s that everyone goes home to their family every day. We are very proud of the fact that in my 22 years here, we’ve never had a death in the industry. Is it perfect? There’s always room for improvement, but our mindset is that tomorrow we come back better than we were yesterday.

Q: Where are you in your journey to create an environment that makes the perfect day possible?

We started our Responsible Distribution Code of Practice program 27 years ago, within three years of our inception. It started as a self-regulated program, but within six years of launching, our members voted to make the program mandatory. Members are evaluated every three years by an outside third party, and every location must be audited. Members with many sites must complete the audit within a six year cycle, but their head office is evaluated every three years. We are proud of our program. Our members pay to participate and they do so voluntarily because they know it’s the right thing to do. It’s come to be that their stakeholders expect it of them, and it is a factor in doing business with them. In our time on the “responsible road,” we have been focused on continual improvement. We actually launched our program before others like ISO, and as the world caught up, and other programs were introduced, we’ve kept pace with new developments and have aligned our programs with the others. This will continue as we move forward and will never stop. It has to be this way. Nothing stops—education, technology, training evolve and we have to keep pace. We are in a good place, and our goal is to be in an exceptional place.

18 | The Chemunicator

“Nothing stops— education, technology, training evolve and we have to keep pace.” Cathy Campbell, Responsible Distribution Canada

Winter 2017

NETWORK

REPRINTED WITH PERMISSION FROM WORKPLACE SAFETY & PREVENTION SERVICES

“In my 22 years here,

we’ve never had a death

in the industry.”

in the industry.” Cathy Campbell Cathy Campbell Responsible Distribution Responsible Distribution Canada Canada

Q: you in in terms of creating an asking versus telling culture? Q:Where Whereare are you terms of creating an asking versus telling culture? I Iconsider bebe anan area of of personal success. We are a small association considerthis thisto to area personal success. We are a small association 3,200 employees in the industry. We also have over 180 volunteers representing over representing over 3,200 employees in the industry. We also have over 180 volunteers who of of thethe association. They drive the the program. We are drivendriven all all whododothe thework work association. They drive program. Wemember are member the been about telling or the association saying “thou“thou shall.” It’s grown theway. way.It’sIt’snever never been about telling or the association saying shall.” It’s grown from the grassroots level and, as a result, we have forged a strong, collaborative from the grassroots level and, as a result, we have forged a strong, collaborative culture with stakeholders.

culture with stakeholders.

there any gaps you feel you need to address? Q:Are Are there any gaps you feel you need to address?

We can’t seem to get enough recognition for our program. Our immediate We can’t seem to get enough recognition for our program. Our immediate stakeholders appreciate and understand the value, but we don’t get the attention stakeholders appreciate and understand the some value,recognition but we don’t attention We’ve received fromget thethe Alberta from government that we should. from government we should. We’ve received some recognition from theand Alberta Partnerships in Injurythat Reduction and the Saskatchewan Ministry of Environment, Partnerships in Injury Reduction and the Saskatchewan Ministry of Environment, and we hope that our health and safety work in Ontario will go a long way.

we hope that our health and safety work in Ontario will go a long way.

About the CEO H+S Leadership Network

The CEO Health + Safety Leadership Network is a distinguished group of leaders who share a commitment to building businesses and communities. dynamic collaboration offers fertile The CEOsustainable Health + Safety Leadership Network is This a distinguished group of leaders who ground share afor commitment to exchanging knowledge and ideas and in the pursuit of performance excellence. building sustainable businesses communities. This dynamic collaboration offers fertile ground for

exchanging knowledge and ideas in the pursuit of performance excellence.

For more information or to join us for the next roundtable event: www.ceohsnetwork.ca For more information or to join us for the next roundtable event:

www.ceohsnetwork.ca

The Chemunicator

Winter 2017 | 19

100+

Chemistry-Bins delivered to Teachers

50+

Community & School Events

Regional Challenges

BRINGING CHEMISTRY TO THE CLASSROOM

80,260+ Students Reached

2,655+

Classrooms Impacted

youbethechemist.ca In Partnership with the Chemical Educational Foundation (CEF)

20 | The Chemunicator

Winter 2017

By: Catherine Wieckowska, VP

YOU BE THE CHEMIST® CANADA ANNOUNCES WINNERS OF EDMONTON REGIONAL CHALLENGE FOR IMMEDIATE RELEASE - Edmonton, Alberta, November 15th, 2017 Rosanna Aurella, Chair of the You Be The Chemist® (YBTC) Canada, congratulates all the students who participated in the Edmonton Regional Challenge and proudly announces Amy W of McKernan School as first place winner. On November 15th, 2017, Amy W, Winner of the Edmonton Regional Challenge, along with first runner-up, Midge B of D.S. MacKenzie School and their fellow 21 participants, enjoyed an incredible day of chemistry education and celebration.

YBTC Canada Chair, Rosanna Aurello of Quadra closed the awards presentation by congratulating all the students and their respective schools for being leaders in the community and thanking all involved, including sponsors: Imperial Oil, University of Alberta, Turning Technologies Canada, Levitt Safety, ClearTech Industries, Brenntag Canada, Quadra and Sylvite Industrial Chemicals. Mrs. Aurello asked all in attendance to “share the resource available at www.youbethechemist.ca with all your friends, family and those who are responsible for educating the leaders of tomorrow and help us bring chemistry to the classroom.”

Each student and their entourage of cheerleaders were treated to a fun day of friendly competition, live demonstrations, chemistry lab tours and swag bags, full of goodies. Prior to the 5 rounds of competition, the 85 guests were welcomed by Responsible Distribution Canada President, Cathy Campbell and Karen Reiter-Stecyk, Community Relations Advisor from Imperial Oil (Gold Sponsor). The event was Emceed by the University of Alberta’s, Outreach Coordinator, Keshwaree Vima Babooram, PhD. Vima was an exceptional host, offering plenty of inspirational advice and live experiments for the participants. Following the day’s events, there was plenty of positive feedback from both educational professionals and parents of the competitors. A parent from Edmonton-area, wrote a letter, expressing their appreciation and stating “Thank you for such a great day. My daughter really enjoyed herself and hopes to be involved with another event like this, in the future.”

The Chemunicator

Winter 2017 | 21

Regulatory Update By: Dave Saucier chemicalcompliance.ca

Partly Cloudy with a Strong Chance of Regulations Forecasting is typically focused on the sales side of the business with little thought given to the regulatory side. I predict 2018 to be a pivotal year on the regulatory front and strongly recommend that organizations review and revise their resources allocated to compliance efforts. Starting with our legacy regulations, transportation of dangerous goods (TDG), workplace hazardous materials information system (WHMIS/GHS) and the chemicals management plan (CMP) here are the predictions: TDG will overhaul training requirements with significant emphasis on proving competency. The challenge will be how prescriptive the amendment will be. I see no value in a forklift driver who handles dangerous goods being able to demonstrate that they can go online and interpret Schedule 1. The Responsible Distribution Code of Practice should already be serving this need. The unexpected implementation delay for WHMIS may allow some to continue to procrastinate, but this is once again the single most expensive regulation the chemical and ingredient distribution supply chain face, albeit there are some cost savings features such as the elimination of the need to reissue safety data sheets every three years. The Chemicals Management Plan will get very interesting on a number of fronts. The new Environmental Emergency Regulations should be published in the Canada Gazette II anytime soon with heavy emphasis on training and conducting live simulations (i.e. truly being ready for an emergency). Worker exposure will weave its way into new substances notification assessments and ongoing risk assessment/risk management outcomes both pre and post-2020. The challenge here is that there is a glaringly absent national chemical exposure standard. The opportunity to embed a national chemical exposure list with limits was missed when the National

Labour Code was recently amended – so how can this happen now? Perhaps via the WHMIS office? And finally…how to identify and effectively manage “vulnerable populations” as it pertains to chemicals management. Implementing recommendations from the Parliamentary Review of the Canadian Environmental Protection Act is completely unpredictable from my vantage point – we’ll have to wait and see what happens in June 2018. The modernization of the Food and Drug Act and its regulations will usher in significant challenges to customers in the chemical and ingredient supply chain. The Safe Food for Canadians Act and Regulations will require all importers of food and food ingredients to obtain an establishment license and implement a Preventive Control Plan modeled on Hazard Analysis and Critical Control Points (HACCP) – a perfect opportunity for the Responsible Distribution Code of Practice to gain acceptance as a viable means to achieve these goals and to obtain well deserved recognition by Health Canada. Your customers producing and importing cosmetics will also be required to be licensed with good manufacturing practices (GMP) introduced possibly for the production and use of active ingredients - a little early to tell how extensive the GMP requirements will be. Importation of Active Pharmaceutical Ingredients (API) may cost you dearly if the proposed annual fee structure of $31,745 plus $900 for each foreign site listed on Table A does indeed go through. Introducing a new active ingredient has a price tag of $603,619 – almost double the current fee. To summarize – 2018 will be partly cloudy with a strong chance of regulations. Please do not hesitate to contact me to assist you with preparing your resource requirements to weather the coming storms. http://chemicalcompliance.ca/

By: Angie Clark Manager, Regulatory & Government Affairs

Health Canada amended the Food and Drug Regulations to extend the

differences in importing a finished drug versus APIs. On November 16, 2017

requirements of Establishment Licensing and Good Manufacturing Practices

Health Canada held an information session on this consultation. There were

(GMP) to active ingredients used in pharmaceutical drugs. The amended

800 people who attended this session online and in person. Due to the number

Regulations came into force on November 8, 2013. The full implementation of

of sectors affected by this consultation, any questions sent to Health Canada

the Regulations was on November 8, 2016.

have been delayed.

Currently, any establishment who conducts licensable activities solely for Active

RDC is asking all members affected by this fee implementation to forward their

Pharmaceutical Ingredients (APIs) is not required to pay a Drug Establishment

comments to Angie Clark (angie@rdcanada.ca) by December 22, 2017. Also,

Licence (DEL) fee.

we encourage members to submit their comments to Health Canada (CRI_IRC_ Consultations@hc-sc.gc.ca ) on how this fee implementation would affect your

In October 2017, Health Canada released a fee proposal for drugs and medical

business decisions, innovation and availability.

devices (for consultation). Unfortunately, APIs are no longer exempt from a

Health Canada by January 4, 2018 will be considered.

All comments received by

DEL fee. RDC is working with Health Canada to explain our sector and the

22 | The Chemunicator

Winter 2017

SIX EVERYDAY EXCUSES THAT BRUISE YOUR BRAND Author: Jeff Mowatt, Customer Service Strategist

Working with organizations for over 25 years to transform customer service culture, I’ve discovered that some employees – who would describe themselves as solid performers – actually have a habit of delivering more excuses than results. Unfortunately, your customers don’t buy excuses – literally. The more your team members rationalize poor service, the more they’ll cost your organization in trust equity. See if your employees use any of these six common customer service excuses. We’ll start with the worst offenders: 1. “IT’S AGAINST POLICY” Customer service policies must make obvious sense to customers. If not, overly restrictive and outdated rules practically invite customers to argue with employees or rant about your brand in social media. Set your policies around what’s best for your brand and best for customer loyalty. Don’t let lawyers establish your customer service policies. If you must have an unpopular policy, ensure that your employees understand it, can get behind it and can easily explain it to customers. More importantly, train and empower frontline employees to overrule policies when common sense dictates. 2. “OUR SHIPPING PEOPLE MESSED-UP” Customers have zero patience for service providers who blame foul-ups on someone else; be it on co-workers in another department, or external suppliers/contractors who are part of your supply chain. Blaming others makes customers assume that they’ll get the proverbial run-around and intensifies their aggravation, making a bad situation worse. So take the opposite approach – accept responsibility. Say, “Looks like we messedup. I’m sorry about that.” Most customers realize it wasn’t actually you who made the error. And they’ll respect the fact that you are nonetheless stepping-up to own it.

4. “I’M NOT AUTHORIZED TO DO THAT” In my customer service seminars we talk about employee status, and how it’s a mistake to put a customer at a higher or lower status than the service provider. Instead, you want employees to be viewed by customers as their trusted advisors. So when you need to ask higher-ups for input, explain to the customer that you want to look into this further to see what you can come up with. Then discretely discuss the matter with your supervisor. When afterwards you report back to the customer, tell them, “Here’s what I came up with.” That makes customers feel like they’re dealing with an equal; not wasting their time. 5. “I ASSUMED YOU WANTED…” Customers want service providers to help them make decisions. And in the case where customers view you as their trusted advisor, they even want you to make decisions on their behalf. But that only works when the service provider has discussed the customer’s needs and overall objectives. We earn the right to make assumptions after talking with the customer and gaining their respect. Paraphrase your understanding of their needs with the words like “sounds like”. For example, “Sounds like you’d like to…” After you’ve done that, customers will be much more comfortable and confident with your assumptions. 6. “SORRY, I’M NEW HERE” Actually, in this case customers will accept this excuse, which is why I put it last. Customers can be wonderfully compassionate when a newbie, who realizes something is taking longer than it should, apologizes for the delay and explains the situation. Tip: rather than saying bear with me (which sounds like an order), instead say I appreciate your patience. For example, “Sorry for the delay, this is my first week here. I appreciate your patience with me.” Now the customer feels like a hero for being nice.

3. “WE’RE SWAMPED THIS TIME OF YEAR” This excuse is similar to the recorded on-hold phone message you hear from call centers: “Due to high call volumes…” Essentially this excuse tells customers that the organization has experienced this problem repeatedly, but (since they don’t really care that much about customer experience) hasn’t bothered to do anything to fix it. That’s better left unsaid. Best to simply thank the customer for their patience, and get on with what you can do for them.

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Bottom line – in every organization things will occasionally go wrong that put customer relationships at risk. The key to preserving the customer connection is ensuring frontline employees are trained to recover trust. As for managers, revisit your policies to ensure they don’t force employees to automatically say no to customers when instead they should be looking for ways to say yes. After all, if you don’t satisfy that customer, your competitor will. Then you’ll have in bigger problems where excuses won’t matter.

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EmployeeN E W S CCC DAVE EMERSON ANNOUNCES HIS RETIREMENT As many of you already know, I have announced that after 37 years with CCC, I will be retiring at the end of 2017. I look forward to spending more time with my family, and seeking out new adventures along the way. The leadership of CCC will continue in good hands. We have recently announced that Guy Carr-Harris, CEO & Chairman, has appointed Patrick Haineault President of CCC Chemical Distribution. Patrick has over 20 years of experience in the Chemicals industry, and has been V.P. Chemical Distribution since August 2012. Patrick will continue to have the support of his strong senior management team and will continue to report to Brian Job, COO, as outlined in a previous communication. Phil Latchman, V.P. CCC Plastics, and Ron Koniuch, V.P. CCC Sulphur Products & Corporate Compliance, will continue to report to Brian Job. Brian has been with CCC for over 25 years, most recently as CFO of the organization, and has an excellent knowledge of our business and a strong passion for success. Brian will continue to report to the CEO and Board of Directors. Rick Rundle, Vice President, Logistics has announced his retirement for March 31, 2018, and Rick Companion will assume the position of Director Operations, Distribution Chemicals, reporting to Patrick Haineault. I have been fortunate to have worked with such a strong management team at CCC, and thank them all for their years of dedication and support. The philosophy and strategy of CCC will remain the same, with a strong commitment to commercial excellence, personnel

development, and sustainability. Our commitment to environmental and social responsibility will continue to guide our actions, and our willingness to work in true partnership with our suppliers and customers will drive our decisions. I have greatly appreciated all the relationships I have enjoyed with suppliers and customers over my 37 years, and want to thank all of you for your continued support and partnership. All the best in the year ahead, Dave Emerson CCC ANNOUNCES APPOINTMENT OF PATRICK HAINEAULT TO PRESIDENT CCC is pleased to announce the appointment of Patrick Haineault to the position of President, Chemical Distribution effective January 1, 2018. Patrick has been with CCC since August 1, 2012 as Vice President, Chemical Distribution and has provided exceptional strategic direction and leadership in his tenure with the Company. As President, Patrick will assume the additional responsibilities for Operations, Logistics, and Customer Service for the Chemical Distribution Business. Patrick will continue to be supported by his senior management team of: Sarah Morrison - Business Director, CCC Ingredients, Dennis Wenaas - Director, CCC Energy Strategy & Corporate Accounts, Rachel Laberge - Director, National Sales and Steve Shaw - Director, National Sales. In addition, although Dave Emerson is retiring December 31, 2017, he has agreed to be available to help with the transition. Patrick will continue to report to Brian Job â&#x20AC;&#x201C; COO & CFO.

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Winter 2017

QUADRA MARTY COLLINS ANNOUNCES APPOINTMENT OF ANNE MARIE INFILISE TO PRESIDENT OF QUADRA Martin Collins has announced he will step down as President of Quadra Chemicals Ltd. as of September 30, 2017. On behalf of the Board of Infilise Holdings he announced the appointment of Anne Marie Infilise as his successor effective October 1, 2017. Marty joined Quadra in 1999 and was responsible for establishing Quadra as a leading player in the Canadian Energy sector, building an outstanding, respected team prior to being appointed President in 2014. During Marty’s presidency Quadra continued its growth in Canada with double digit average cumulative rise in net profitability. This was achieved while continuing to strengthen the business through substantial investments in our people, growing the size and quality of the team, enhancements to training for all functions, and continued focus on employee engagement. In 2016 Marty initiated a bold expansion of Quadra’s Energy business in the USA, which included the acquisition of the natural gas processing chemical business of PTL Inc. in the Southwestern USA. A significant transfer of business for oil refineries by key partners to Quadra in the Canadian and Northern USA markets was also completed.

Business Manager, Food Ingredients. Christine played a key role in the acquisition of Continental Ingredients Canada including the negotiation, transaction and integration of the two complementary businesses. Anne Marie has appointed Michelle Caron as her successor as Business Manager, Health and Personal Care, effective October 1, 2017. Michelle, a graduate of Université Laval with a degree in Food Science and specialized diploma in Nutrition, joined Quadra in 2012. Michelle has 17 years of experience in the Food Ingredients and Pharmaceutical industries. During her career at Quadra Michelle has served in the Food Ingredients group in Sales and the Health and Personal Care group in Sales and Product Management. Quadra is confident that these changes will position Quadra well to continue providing tangible contributions and ongoing successes to our valued Suppliers and Customers, sustaining our growth for the benefit of all stakeholders. We thank Marty, Anne Marie, Christine, and Michelle for their past contributions and wish them success in their new roles.

Marty will continue on the Quadra Leadership Team and support Anne Marie in transition for a one year period. Thereafter the intent of both parties is for Marty to continue contributing to Quadra’s growth as a consultant with aligned and focused mandates. The Board sincerely thanks Marty for his contributions during his leadership as President of Quadra. Anne Marie joined Quadra in 1998 after completing her studies in Economics at the University of Waterloo. She served in various roles throughout the organization across all regions while continuing her studies and completing an MBA at Queen’s University in 2004. Anne Marie rose quickly through the ranks in the Industrial Chemicals group, including Product Coordinator, Product Manager and Marketing Manager.

EY ENTREPRENEUR OF THE YEAR AWARDS TONY INFILISE

In 2010 Anne Marie established Quadra’s Health and Personal Care group including the acquisition and integration of Street Chemicals. Anne Marie built a formidable team and supply chain resulting in impressive growth for the new group. In 2016 Anne Marie was promoted to Vice President, Ingredients in addition to her role as Business Manager, Health and Personal Care.

EY Entrepreneur Of The Year™ is the world’s most prestigious business awards program for entrepreneurs. The program makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global awards program of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 145 cities in more than 60 countries.

Anne Marie has appointed Christine Infilise as her successor as Vice President, Ingredients effective March 31, 2018. Christine, a Registered Nurse, joined Quadra in 1994 and served in various roles including Customer Service Manager, Sales, Product Manager, Marketing Manager, and most recently

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We are extremely proud to announce that Tony Infilise, CEO has won EY Entrepreneur of the Year – for the Quebec region, Manufacturing and Distribution. This is an amazing achievement and fantastic recognition for the entire Quadra team, and one of its founders. Congratulations Tony!

For more information on the EY program please visit www.ey.com

Winter 2017 | 25

PRESIDENT’S MESSAGE

THE PREDICTION FOR INDUSTRY:

“OVERLOAD WITH A CHANCE OF A STORM” Cathy Camp b el l

President – RDC | DRC

2017 was simply a blur. Where did the time go? Did you achieve your New Year’s Resolutions? Doesn’t it feel like it was just yesterday….or is it just me? Remember when we were kids living our lives dreaming of the next big event in our life? We couldn’t wait to get there and we seemed to have more time. Why is it that today most of us want time to slow down or even stand still? Is this the clock to success? From the Association’s point of view, 2018 will focus on growth, service and value. This may be similar to all of you within your businesses. There will be more training with the Operations Component to the Chemical Supply Chain Management (CSCM) program. The Committees will continue to bring forward new trends in equipment, fresh ideas, tools and resources that not only support Responsible Distribution, but the employees, management and sector. The Board of Directors will review the Strategic Plan, which may be updated and or re-assessed. The Association will continue to collaborate where possible to keep costs down. There will be no chance of winding down, it’s all uphill from here.

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To help you navigate through the haze, RDC will be here to advocate, be strategic, educate, inform, ensure a level playing field and achieve your business goals. In this era of information overload, you need your Association to be the influencer led by your guidance and contributions.

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RD Verifications will increase with an emphasis on security, management and risk assessments. Please keep in mind that all government agencies are requesting more from you in these areas and want industry to pick up the costs of their audits. RDC will endeavour to get more recognition for the successful independent third party verifications lead by SAI Global.

The 32nd Annual Meeting will be in Banff, Alberta. Be sure to join us in the Rockies for a meeting packed full of learning, sharing, interacting and collaborating with your supply chain partners. The agenda will offer an outstanding value and return on your investment of time and money. Please block your calendar for May 29th - 31st.

2018 is going to be a year that we’d like to slow down from a regulations perspective. You’ve been hearing me for the past few years say that every regulatory agency is reviewing, re-visiting and re-hashing Acts, Standards and Legislation. This could be called the perfect storm (or the storm in the title) if it wasn’t so un-perfect for industry. RDC will up its advocacy game. The Association will need your help with visits to Ottawa, Provincial governments and in some cases Municipalities. Contrary to what we hoped for, there is no possibility of a slowdown any time soon. Rest assured, we are hopeful opposite NAFTA and will continue to promote and encourage governments to keep this agreement that has been in place for over 20 years.

The Safe Operations Committee will continue to watch for trending products or better ways of doing things. For example according to a CBC report in November 2017, “autonomous trucks - are on the road south of the border, but so far they have a human behind the wheel in case of equipment failure. But that could soon change, with trucks potentially driving solo on U.S. roads as early as the end of next year. The economic pressure to get a piece of what experts say will be a multitrillion-dollar industry - five times bigger than the smartphone business - has led to vicious competition to get the first fully autonomous trucks on the road.” Something else for the chemical industry to consider / worry about.

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on of From all of us at your Association - thank R D C ’s you for the privilege of serving you and if we all keep working together, we will be stronger. As I make my New Year’s Resolutions on December 31st, I am going to hope for peace, life slowing down and spending more time with loved ones. That will help to keep all this “stuff” in perspective. Happy Holidays!!!

20 1 8 A GM

Cathy

Leader s in C hemicals and Ingr edients The Chemunicator

Winter 2017 | 26

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