BVRLA Leasing Broker Code of Conduct
Contents Introduction 3 Principles 4 Core standards
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5 5 5 5
Statutory controls and regulations Financial Conduct Authority authorisation Misrepresentation or misleading statements or practices Internal supervision and auditing of sales process
The contract: before, during and after
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6 7 7 7 7
Contracts, quotations and orders Customers’ right to cancel Contracts (including payment terms) After-sales customer service End-of-contract and restoration charges
Complaint handling
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Dispute Resolution Service
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Leasing Broker Charter
IMAGE: Š DEPOSITPHOTOS.COM / PRESSMASTER JANUARY 2019
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