TECHNOLOGY
It favoured the development of more ideas and at the end of the day, it defined even more where we’re going.” Two years into this five-year journey and La Vie en Rose has already begun to see the fruits of its labor. As an organization, there will be strategic KPIs and measures of success, but for Champagne he will value the success of this transformation with a simple metric: are users utilizing the ecosystem to its full potential. “No one wants to spend time and money buying and implementing systems that won’t be used by the business units,” he says. “Only by having the systems used will we be able to confirm that they are working effectively and in return enable the business units to improve the customer experience. Which in the end is the ultimate goal for the company. All this is for the customer.”
w w w.busi ne ssc hief. com
221