SAUDI ARABIAN AIRLINES
TECHNOLOGY
carry and the extent of our domestic networks, we have to carry on operating around the clock to be able to meet the demand.” Time wasn’t the only challenge for Albakri’s team in implementing such an ambitious upgrade. At the same time as integrating all the new platforms, Saudia also decided to restructure the entire IT division. He explains: “We set it up as a shared service provider for Saudia Group, so we reorganised and restructured the entire organisation. We acquired all the niche technical skills and competencies we needed to have this division really perform its activity as a shared service provider based on servicelevel agreements with the various business units. So by transforming IT, not only from a
‘Innovation requires time, investment and patience. You cannot consider it as a project; you’ve got to let these people have their own time’ Saleh bin Naser Al Jasser, Director General Engineer
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