C A P I TA T R AV E L A N D E V E N T S
B
usinesses around the world are forecast to spend $1.6trn on travel in 2020*. As companies diversify
and globalise, the need for joined up communication on national, regional and global levels intensifies, and the business travel market is growing steadily as a result. However, as the business travel market continues to grow, so does the need for organisations to analyse how and why they travel, and therefore spend that money smartly. Tremendous leaps in the ability to gather and analyse behavioural data opens up the possibility for organisations to fundamentally 124
alter the way they arrange meetings and associated travel and accommodation. Enter Capita Travel and Events. Managing more than 2.5mn hotel bookings and over 62,000 meetings on behalf of customers every year, the UK firm has helped customers adopt smarter ways of booking and planning travel, to the tune of an average saving of 32% when it comes to air travel alone. Owing to technological and behavioural expertise acquired over recent years and a 24/7/365 dedicated personal service delivered by more than 700 experts, Capita Travel and Events’ customer satisfaction rating of 98.7% is a near perfect endorsement of its work to this day. *https://www.statista.com/statistics/612244/global-business-travel-spending SEPTEMBER 2018