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Scarborough Toll House site
at the same time one billion litres of waste water is collected, treated and disposed of. Privatised with the entire English and Welsh water industry in 1989, Yorkshire Water is now part of the Kelda Group which is made up of a number of infrastructure funds including CitiGroup, GIC and Deutsche Bank. Simon Barnes, Director of Business Support at Yorkshire Water, said: “We have an ideology about customer-centricity where everything starts with the customer. Their needs are our priority and we works backwards from there. According to the UK Customer Service Index we are currently the top customer service provider in the utility sector. Our vision is ‘taking responsibility for the water environment for good’, and we have underpinned that vision with six strategic business objectives looking out over 25 years. “We developed those business objectives by
33,000km Clean Water Network
60,000km Waste Water Network
w w w. y o r k s h i r e w a t e r. c o m
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