HENKEL ADHESIVES
of the global COVID-19 pandemic. For businesses in every sector, the impact has been enormous, forcing a shift in both how existing operations are carried out and, in a broader context, in the implementation of new technology. Naturally, Henkel prioritised the safety and wellbeing of its employees while ensuring it could continue to operate and supply its customers. “The biggest change, like everyone else, was in facilitating a remote working environment,” says Miesen. “I think, collectively, we are all very proud of Henkel’s response to the crisis, particularly across such a broad and diverse business. It’s definitely brought several new technologies
“ Data is power and to have that database in place will enable the next step”
into the picture too, as well as refocused everyone’s views on using technology. For example, things like augmented reality innovations have come into focus with us deciding to use Microsoft’s HoloLens system, which will facilitate remote work-
— Dr Nick Miesen, Head of Digital Operations, Henkel Adhesive Technologies
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shops, remote audits and more. More broadly, I think this will change some of the more conservative thinking around technology and business.”