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problem within the industry. Apart from having fallen into the traps that affect large organisations in the public Supply Chain from silo thinking to a job-for-life culture and union strangleholds, a series of enquiries had revealed that long term suppliers had become entrenched, discouraging new entrants, and that money had changed hands to keep things like that.
to regional customers,” he says. The company runs express passenger train (XPT) services linking Sydney, Melbourne, Brisbane, Dubbo, Grafton and Casino. One of the complexities of running these services is that NSW Trains leases the track from private companies which derive 95 percent of their income from goods not passenger operators, explains Johny. “For an XPT to go over a Embedding certain speed the track ethics has to be maintained Siju Johny took up more regularly and this post in June to a higher standard. 2013, and faced the We are a public Number of employees at job of establishing service organisation NSW Trains (Transport world class supply having to work with for NSW) chain procedures private organisations for the organisation at whose driver is profit.” the same time effecting profound Passengers complain to the cultural change and establishing operator if the service is slow, confidence in a sustainable and but that’s not the only metric and ethical sourcing policy. The eyes the last three years have seen a of the ministry, the employees, the massive improvement in customer supply chain community and above satisfaction. This has been achieved all the travelling public were on the through customer surveys that new team. “The focus has changed identified ways to make their
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