Business Chief APAC - February 2021

Page 54

H U M A N C A P I TA L

Business Chief APAC speaks to CEO of Teleperformance India, Aditya Arora on emerging workplace transformation trends in 2021

W

ith the outbreak of COVID-19 back in March 2020 causing many organisations around the world to rapidly

transform their workplace envi-

ronments, it is clear that whilst the topics of

employee experience, digital tools and remote working, as well as mental health and safety have 54

always been important factors, they have certainly been brought under the microscope since the pandemic began. As a result of this increased focus, KPMG states that with discussions “moving beyond attracting and retaining talent to enabling and supporting a fully remote workforce with capabilities and technologies that are now deemed mission-critical,” organisations that stand to succeed in the new remote workplace environment “will plan for the entire workplace ecosystem and equip employees to support business operations.” With this in mind Business Chief has asked Aditya Arora, CEO of Teleperformance India, six questions on how the working environment has transformed following the impact of COVID-19.

FEBRUARY 20201

2001

Teleperformance in India was established

190+

Number of global clients Teleperformance, provides with Omnichannel Customer Service, Process Optimisation and Automation

2019

Teleperformance was named APAC Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan

CEO

Daniel Julien is the current Chairman of the Board and Chief Executive Officer


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