Managed Services Digitex Digitex Celebrates Celebrates 20 20 Year YearsAnniversary in Business
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By Rennay Craats in Collaboration with Digitex Management Team
hen Digitex Canada started 20 years ago it was ahen small Red Deer company and servicing Digitex Canada startedselling 20 years ago, it was photocopiers and printers. Since then, the com a small Red Deer company selling and servicing pany has grown to be a leader in providing managed print photocopiers and printers. Since then, the comservices solutions mid- and large-sized companies pany hasand grown to be atoleader in providing managed print across theand province. services solutions to mid- and large-sized companies across the province. Digitex first branched into the Calgary and Edmonton mar kets and has experienced explosive growth across Alberta. Digitex first branched into the Calgary and Edmonton marLast strategically acquired the across Cypress Group, ketsyear and Digitex has experienced explosive growth Alberta. adding Medicine Hat and Lethbridge into the fold. With Last year Digitex strategically acquired the Cypress Group, service both McMurray addingbranches Medicine in Hat andFort Lethbridge intoand the Saskatch fold. With major centres and ewan, they are able support clients in and service branches in to both Fort McMurray Saskatchewan, they are able to support clients in major centres opportunities to expand footprintThey through services and remote areas across their the province. continue to and acquisitions. look for opportunities to expand their footprint through services and acquisitions. Despite this incredible growth, Digitex never abandoned their corporate philosophy of providing the best service Despite this incredible growth, Digitex never abandoned intheir the industry. the company’s highest corporateCustomers philosophyremain of providing the best service in the industry. Customers remain the company’s highest service priority.and Thesupport. staff takes pride in providing local, dependable service and support. Centrally headquartered in Red Deer, the majority of the hardware housed in a 25,000-square-foot facilityofand Centrally is headquartered in Red Deer, the majority thecan be shippedistohoused clientsininaCalgary or Edmonton in 90and minutes. hardware 25,000-square-foot facility can Inbesuch a competitive market, recognizes need to shipped to clients in CalgaryDigitex or Edmonton in 90the minutes. be responsive. In quick such aand competitive market, Digitex recognizes the need to be quick and responsive. “We have a dedicated team of local customer service repre sentatives to field incoming service calls. In the event the call “We have a dedicated team of local customer service can’t be resolvedtoover phone,service a qualified techni representatives fieldthe incoming calls.service In the event cian dispatched to diagnose andphone, resolvea the error on-site,” the is call can’t be resolved over the qualified service says Hugh Porter, Digitextopresident. technician is dispatched diagnose and resolve the error on-site,” says Hugh Porter, Digitex president. Besides having the best employees who truly care about building relationships and Besides long-lasting having the best employees with who customers truly care about suppliers, Digitex alsorelationships recognizes the of team building long-lasting withimportance customers and suppliers, Digitex also recognizes the importance of teaming up offers technology leaders including Samsung, Canon, Sharp, with the best partners in the business. The company offers Lexmark, Toshiba, Dell andSamsung, Microsoft. Digitex not only technology leadersHP, including Canon, Sharp, Lexsells and manages printMicrosoft. fleets butDigitex will manage forsells com mark, Toshiba, HP, new Dell and not only panies that have existing print fleets in order to drive down and manages new print fleets, but will manage for companies that have existing print fleets in order to drive down
Photo by EPIC Photography Inc.
Hugh Porter, President & CEO Hugh Porter, President & CEO
operational costs and proactively manage devices through their MPS tools and software. It’s all part ofdevices Digitex’s focus operational costs and proactively manage through on ensuring complete client satisfaction. their MPS tools and software. It’s all part of Digitex’s focus on ensuring complete client satisfaction. “We’ve always looked at ourselves as a service-first company and whilealways sales looked aren’t an it’s definitelycomnot our “We’ve at afterthought, ourselves as a service-first number-one focus,” Porter. pany and while salessays aren’t an afterthought, it’s definitely not our number-one focus,” says Porter. It’s this philosophy that has fostered the company’s growth, both geographically and has within the industry. Digitex-re It is this philosophy that fostered the company’s towithin offer more value toDigitheir cently expanded their services growth, both geographically and the industry. tex recently expanded their services to offer more value totomanaged IT, document management and man their clients. They now offer a scalablesoftware and customized aged print to services. approach managed IT, document management software and managed print services. Digitex has come a long way but shows no signs of slowing down ashas they continue bring to their custom Digitex come a longtoway butmore showsvalue no signs of slowing down as they continue to bring more value to their customAlberta’s independent businesses, providing best-iners. The largest company is determined to establish itself as one of class hardware, and services. Alberta’s largestsoftware independent businesses, providing best-inclass hardware, software and services.
Digitex Canada Inc. 20 Years Digitex Canada Inc | 20 Years