They utilize industry-leading innovations like QR codes to identify their products and instructional videos on their website to assist in proper product installation. into custom manufacturing for large customers in the forestry, housing and oil and gas industries. “With our own product lines, we have the ability to get through downturns in the economy,” says Devon Koss. Wesure is a family company, run by brothers Devon and Cory Koss, along with their mother Valerie Koss. Their offices are in the same building as their steel workshop, covering a corner of an industrial section of Calgary’s southeast, just off Glenmore Trail. Their investment in employees has resulted in long-term staff, several of which have been with the company for 10 years. Seventy-five per cent have been with Wesure for over five years. As they celebrate 40 years in the industry, the Kosses believe that much of Wesure’s success boils down to relationships, within the company and externally. Manager Tony Fisher’s entire job is focused on relationship building, from distributors to installers. He also sits on multiple committees that oversee construction in Calgary. That not only keeps Wesure on top of market changes, it is also part of being a good steward in developing best construction practices used in Calgary and Canada. He also keeps tabs on industry trends, so that Wesure management can adapt to market demands.
“My function in dealing with customers is solution driven,” says Fisher. Wesure is quick to jump in and assist, whenever it is able. “We’ve tried to shorten the communication gap by having someone like me out there, which is something that doesn’t currently exist with our competitors. Our customers know they have a shortcut. In the homebuilding industry, time is money. We try to respond quickly, so that the customer is served best within our ability.” Wesure’s ISO certification is a means to internally find opportunities to improve. They don’t point fingers when things don’t go as planned. Instead, they believe in a mindset that allows the company to engage employees at all levels to become more active in finding potential issues, enterprising solutions and implementing them. Always seeking new ways to improve customer service, Wesure takes their patent-seeking innovative can-do attitude beyond manufacturing. They utilize industry-leading innovations like QR codes to identify their products and instructional videos on their website to assist in proper product installation.
When money matters but people count
Congratulations Wesure on 40 years of success!
Congratulations to Wesure Metal Manufacturing on your 40th Anniversary! Local 403.296.2400 Toll Free 1.800.565.8132 600 - 1000 Centre St N Calgary, Alberta
www.kossaccounting.ca 403.269.2662
rogersinsurance.ca Wesure Metal Manufacturing | 40 Years